“Fawlty Towers, not Hilton!”

Terrible stay. Although most staff were polite and courteous we experienced several unforgivable oversights. My husband is disabled so we requested an accessible double room when we booked almost 6 months in advance. At no point did anyone contact us to say that they don't provide double accessible rooms - only twin ones. Incredibly embarrassing upon arrival to be asked whether our priority was a double bed or accessibility, as there are no double rooms for disabled people. No lifts to 1st floor, corridors uneven and caused falls. Shower curtain spontaneously fell down, iron didn't heat up enough to iron, bed moved across the room whenever sat on it as wheels didn't lock. Ordered breakfast to room - wrong order, arrived cold, coffee in paper cup, toast burnt & strangely wrapped in tissues that stuck to it! Left finished tray in corridor as requested - still there 11pm with other guests' rubbish piled on and stinking! Room wasn't cleaned. Kitchen manager redeemed breakfast botch-up as 2nd morning it was delicious & hot, man who delivered it was lovely & told us room service charged had been waivered. Too little too late though. Writing to head office to complain as stay was so disappointing and we met such ignorant attitudes towards disability.

“Excellent Breakfast”

The breakfast was exceptionally good at this Hilton as it was actually hot. Normally the food at Hiltons is only luke warm. I'd go back to this hotel for the breakafast alone!

“HolidayInnBasingstoke”

I have been staying at this hotel for about 4 days two months ago and two days this time. Decided not to stay here any more due to it's expensive surcharge on Internet/wifi and tiny double bed. I almost fall off the bed one night. The room facing the street gets noisy in the morning rush hour as well.

“Great - worth every penny.”

Excellent room , great facilities , great price, pleasant and helpful staff. Cost only £5 more than Travelodge normally charge so was a bit hesitant but it exceeded all expectations and left the opposition standing. Restaurant and bar of excellent quality in house as well. We will definitely check this chain out for our next break - think the name Hilton always made us feel it was a bit pricey so never really considered it but on your website it was cheaper than the others for the night we required so we gave it a go - really pleased we did.

“would love to stay again”

Great stay. Lovely room except squeaky floor breakfast good. Unfortunately my wife was taken ill but all staff were extremely helpful.Would certainly stay again.