Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travellerfrom Victoria, B.C.

A great start to a cruise holiday

Posted 14-Nov-2014
We stayed at this hotel the night before leaving on a cruise. The location was very good - short taxi rides from the train station and to the cruise terminal. In fact, on a clear day, you could easily walk if you wish. The hotel was very nicely appointed and our room was clean and comfortable. We enjoyed the buffet breakfast offered for 10 pounds per person. All in all, an excellent experience prior to departing on our cruise.
3 out of 5
by A verified travellerfrom B

4 star with 3 star service

Posted 09-Nov-2014
This hotel could do with a Customer Service overhall. Waited 10 minutes to check in. Reception busy. Only one person on the desk. Want to make an enquiry with Concigege. Totally ignored by the two men there until they had finished their moan about a phone call one had received. Then I was greeted with a stoney face and it appeared an effort to answer my questions. Room very cold. Took ages to warm up despite turning heating right up. Bar/cafe service slow. This hotel may have 4 stars but they really need to up their effort towards their clients and make much more effort in putting the customers first!
4 out of 5
for Everyone
by A verified travellerfrom Canvey Island

Handy position near the shops etc.

Posted 03-Nov-2014
Pros: Quite nice
Cons: breakfast was a bit cool
Location: near the hamble etc.
Found it to be a pleasant experience. Nice room and tv. swimming pool sauna and good views at the front.
5 out of 5
for Everyone
by A verified traveller

Nice hotel close to town and port

Posted 02-Nov-2014
Pros: Everything
Cons: Nothing
Location: Town beach
Had a great time food the hotel was nice.... Good surroundings near the port
3 out of 5
for Everyone
by A verified traveller

Dont eat there

Posted 16-Oct-2014
The hotel was nice but the food is horrible. I had tu return my plate and they charge me for it.
4 out of 5
for Everyone
by A verified travellerfrom west sussex

A good al-rounder

Posted 14-Oct-2014
Pros: Location, rooms.
Cons: water supply in the room
Location: Good for wandering round the old town.Only 10 mins from main shops
Went for a weekend away at short notice. Queen room was spacious, bed very good, nice view over the harbour. Spa was fully booked unfortunately. Bar drinks and food good. Breakfast was ok. Hotel v.busy saturday night/sunday morning. Breakfast a bit chaotic. Concierge service excellent, got us a good table in the excellent Thai restaurant over the road.
2 out of 5
by A verified traveller

Nice hotel, friendly, helpful staff. Very noisy.

Posted 02-Oct-2014
Pros: See above.
Cons: Install triple glazing.
Location: Close to docks and city centre.
The hotel is in a good location. Excellent facilities. Friendly, helpful staff. Clean, spacey room. Unfortunately , next to a main road. Very noisy and virtually impossible to sleep. Shame, but based on this , I would not stay here again.
5 out of 5
for Everyone
by A verified travellerfrom Essex

Beautiful hotel excellent location

Posted 29-Sep-2014
Pros: Everything would certainly stay again.Helpful concierge with reference to the parking whilst we went to see a show before departure .
Cons: I think everything was absolutely fine.
Location: Great location very close to the cruise terminus,also all the interesting sights in Southampton,and the shops were only a 5 minute walk away.
We had a beautiful room with balcony overlooking the front.Excellant room tastefully decorated with all amenities.Lovely restaurant with cooked buffet breakfast. Easy access to the New Forest.
3 out of 5
by A verified traveller

Very dissappointed

Posted 04-Sep-2014
I have stayed at this hotel once or twice a year for the last six years but in future I will be looking for somewhere else. The refurbishment has left the bar feeling very cut off and the seating uncomfortable I always felt the pianist was one of the best assets. On arrival in our room there was no teabags and one packet of biscuits in a twin bedded room is hardly generous there was also no shower caps. No table cloths and paper napkins felt very cost cutting and not 4 star standard
4 out of 5
for Business Travellers
by PeteCfrom Ipswich

Good location

Posted 29-Aug-2014 on Hotels.com
Overall OK - although careful of the aircon!! I set for 19 degrees but overnight this is centrally controlled and was set to 21 degrees - with a thick duvet it was extremely warm. Shower cubicle very small.