Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Dont eat there

Posted 16-Oct-2014
The hotel was nice but the food is horrible. I had tu return my plate and they charge me for it.
4 out of 5
Recommended
for Everyone
by A verified traveller from west sussex

A good al-rounder

Posted 14-Oct-2014
Pros: Location, rooms.
Cons: water supply in the room
Location: Good for wandering round the old town.Only 10 mins from main shops
Went for a weekend away at short notice. Queen room was spacious, bed very good, nice view over the harbour. Spa was fully booked unfortunately. Bar drinks and food good. Breakfast was ok. Hotel v.busy saturday night/sunday morning. Breakfast a bit chaotic. Concierge service excellent, got us a good table in the excellent Thai restaurant over the road.
2 out of 5
by A verified traveller

Nice hotel, friendly, helpful staff. Very noisy.

Posted 02-Oct-2014
Pros: See above.
Cons: Install triple glazing.
Location: Close to docks and city centre.
The hotel is in a good location. Excellent facilities. Friendly, helpful staff. Clean, spacey room. Unfortunately , next to a main road. Very noisy and virtually impossible to sleep. Shame, but based on this , I would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Essex

Beautiful hotel excellent location

Posted 29-Sep-2014
Pros: Everything would certainly stay again.Helpful concierge with reference to the parking whilst we went to see a show before departure .
Cons: I think everything was absolutely fine.
Location: Great location very close to the cruise terminus,also all the interesting sights in Southampton,and the shops were only a 5 minute walk away.
We had a beautiful room with balcony overlooking the front.Excellant room tastefully decorated with all amenities.Lovely restaurant with cooked buffet breakfast. Easy access to the New Forest.
3 out of 5
by A verified traveller

Very dissappointed

Posted 04-Sep-2014
I have stayed at this hotel once or twice a year for the last six years but in future I will be looking for somewhere else. The refurbishment has left the bar feeling very cut off and the seating uncomfortable I always felt the pianist was one of the best assets. On arrival in our room there was no teabags and one packet of biscuits in a twin bedded room is hardly generous there was also no shower caps. No table cloths and paper napkins felt very cost cutting and not 4 star standard
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice location for night out in oxford street

Posted 17-Aug-2014
Recently refurbished and looks great. Right near the cruise ships and west quay mall and within walking distance of nice restaurants and bars for an entertaining night out. Recommended !!
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent hotel!

Posted 29-Jul-2014
We stayed for a night before a cruise and the hotel is ideally situated for all the major cruise lines. It's just a short walk to the large shopping centre as well. Hotel was spotless and very friendly staff. Could not fault.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dundee, Scotland

Perfect situation

Posted 27-Jul-2014
Pros: The helpfulness of the staff and the comfort of the room.
Cons: I can't think of anything.
Location: Perfect for a pre-cruise stay and it is close to the centre of Southampton.
We stayed at this hotel prior to sailing on a cruise . It is ideally situated for the cruise terminal, just 5 minutes to the gate. When we arrived, the concierge looked after those cases that we didn't need and even parked the car for us. Leisurely breakfast next morning and then off on holiday.
5 out of 5
Recommended
for Couples
by A verified traveller from Ontario

Nice hotel close to the cruise ship terminals

Posted 19-Jul-2014
Pros: Its location for the cruise ship terminal is the main reason. A very nice hotel (maybe a little pricey)
Cons: A better rate would be the best thing
Location: There is a lot of history in Southampton within walking distance of the hotel. You can see one of the cruise ship terminals from the hotel
Very cooperative... We arrived early due to our flight times and they looked after our luggage until the room was ready. Everyone was very helpful and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveller from Cambs

Close to the docks and centre of town

Posted 19-Jul-2014
Pros: Good location, good size rooms, attentive and capable staff.
Cons: The shower - usual lack of power found in many British hotels. Breakfast - usual over-priced buffet - but plenty of places nearby to eat. Go explore!
Location: Close to everything - the docks, centre of town, and West Quay shopping mall.
Stayed for two nights on a short visit to Southampton. Very comfortable accommodation, recently renovated to a reasonable standard.