Ratings based on 452 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travellerfrom Yorkshire

This was a visit south to see family & friends

Posted 20-Mar-2015
Pros: Good location
Cons: TV subtitiles!
Location: Location was quiet, away from main roads etc. on heathland. Easy access to local facilities in Wickham. Good access to the Portsmouth, Southampton
Hotel staff were fine. Disappointed that the restaurant was fully booked on Saturday when we arrived. Very disappointed that the TV did not have a subtitles facility as I am hard of hearing. Turning the volume up to a level that I can hear is rather antisocial in a hotel environment
4 out of 5
for Everyone
by A verified travellerfrom surrey

Nice quiet setting, very relaxing

Posted 16-Mar-2015
Pros: Quiet setting
Food was very nice but limited choice in main restaurant, menu needs expanding
3 out of 5
for Other
by A verified travellerfrom Isle of Wight

More information

Posted 11-Mar-2015
We arrived at reception and were welcomed with a friendly smile.My wife is in a wheelchair and we would have liked better information on disabled access around the complex.We were directed to our room were there was no ramp ,the ramp was elsewhere .Good access to the breakfast room with wide ramps and helpful staff, we were told about this.Access to the swimming pool around the building not told about that.Leisure attendant very pleasant but allowing non disabled members to use the disabled room .even when my wife was in the room.Excellent breakfast and a nice snack in the room took 45mins to arrive though.I would stay there again.Good warm room.
1 out of 5
by A verified travellerfrom milton keynes

Nice old house...shame about the rest

Posted 20-Feb-2015
Pros: Leaving...I booked in for 2 nights but had to leave after the first night and booked into a premier inn at Southampton airport.
Cons: Demolish and start again.
Location: I get the reason for the design with the listed building, but don,t use this as an excuse for crap rooms. This is an opportunity. Invest!
Very disappointing. The booking page looks really good. Have stayed with this chain before but not at this location...will not be returning...ever. This is like a 60's holiday camp. The rooms open to the outside in long rows. Really thin walls. The pillows smell. The floor is filthy.parking was a mare. Disgusting hotel.
4 out of 5
for Everyone
by A verified travellerfrom South Gloucestershire

Nice situation

Posted 08-Feb-2015
Pros: A nice location, in its own grounds with some good facilities.
Cons: I think that the housekeeping staff forgot to vacuum the floor in the room that I had, as it was not as clean as I believe that it should have been.
Location: I enjoyed being able to walk around the ground and the quiet location. I suspect that guests with children might not find this to their liking.
Restaurant was not used - so no comment. Reception staff helpful and the nearby coffee lounge was very useful and well provisioned. Swimming pool was good but you could be in a room where it was necessary to go outside to another building to access this.
5 out of 5
for Everyone
by A verified travellerfrom Norfolk

What a lovely place!!

Posted 31-Jan-2015
There's not many hotels that after checking in you have to drive to find your room! Parking was a challenge as the place was very busy. Room was warm and welcoming. The spa was great. Bar is madly expensive so be aware!!
3 out of 5
by A verified travellerfrom Somerset

Lovely let down...

Posted 27-Jan-2015
Amazing historic building steeped in history, sadly tired not chic. The restaurant and food fantastic. The rooms were adequate size although no drawers or bag storage, well heated. Bathroom was good size but no bath and shower door was dodgy and shower head was squinting every where but where it was supposed to, and bathroom was dirty. Requested a feather pillow that never materialised. Still had a great weekend but would not return. Shame as it could be such an amazing place.
3 out of 5
for Everyone
by A verified travellerfrom k

In converted stable above a swimming poole

Posted 24-Jan-2015
Gave the impression of a staying in the manor house, but in a converted stable above a swimming pool so room smelt of swimming pool, gave the impression of being a newly fitted with the name new velve, a travel lodge/premium inn cleaner and more modern and cheaper, the room was not vacuum to the edges, the bath was not cleaned out properly. The restaurant was fully booked. The bar only had about 30 seats and not accommodate for eating in seating and table arrangements .there for had no choice to eat in room. The description said that 36 acres of land more like 3.6, I would pay travel lodge prices plus a little bit more for fitness centres
2 out of 5
by A verified travellerfrom UK

Very grand on entrance.......

Posted 23-Jan-2015
Very grand building when you first turn into the venue. Sadly the room let the venue down. Very dirty, very tired, not at all relaxing as noise in the room was terrible. Hotel staff on the other hand were very helpful, it is a shame that not more attention is paid to the comments about the rooms, as it could be a very nice place to stay.
5 out of 5
for Couples
by kim

This traveller left a rating score only Posted 13-Jan-2015 on Hotels.com