Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, desk, blackout curtains, iron/ironing board
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Reviews of La Quinta Inn & Suites by Wyndham Hammond

2.5 out of 5
La Quinta Inn & Suites by Wyndham Hammond
42126 Veterans Ave, Hammond, LA

Reviews

7.2

Good

Rating 10 - Excellent. 176 out of 567 reviews" "
Rating 8 - Good. 174 out of 567 reviews" "
Rating 6 - Okay. 100 out of 567 reviews" "
Rating 4 - Poor. 60 out of 567 reviews" "
Rating 2 - Terrible. 57 out of 567 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Keith Terrell, Independence

Stayed 2 nights in Aug 2021

2/10 Terrible

Tobin Leslie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was booked even though they knew the hotel wasn't open or leviable.
Stayed 1 night in Aug 2021

2/10 Terrible

NICOLE

Stayed 2 nights in Aug 2021

4/10 Poor

Jason

Business traveller
Disliked: Amenities, property conditions & facilities
Overgrown with weeds
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms had disgusting carpets that never were vacuumed, the bed sheets weren’t changed between guests as we saw hair and ended up replacing our own sheets since there was no one else to do it, the bathrooms had pee stains on the floors, the showers were covered in mildew. We would have walked out, but it was late and we had to find a place that could also take our dog. This was my worst experience in a hotel in over 10years.
Stayed 1 night in Aug 2021

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not clean. Carpet was sticky, all the towels were stained as well as the shower curtain, and the rail in the shower was half off the wall. The pool and hot tub weren’t even open which we were not aware of. We tried using the gym but were instantly hit with a strong gasoline smell in the room which was unbearable. Very disappointing stay.
Stayed 3 nights in Aug 2021
Response from Hannah Leonard on 9 Aug 2021
Dear Anonymous, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hammond. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the hotel was not satisfactory. We are currently under new management and taking all reviews into consideration. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hannah Leonard Assistant Manager La Quinta Inn & Suites hleonard7549@gmail.com 9853454742

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall EXCELLENT place to stay and this is why I was surprised to find major mold on the lower portion of the shower curtain.
Stayed 1 night in Aug 2021

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to sleep
The office is easy to find on this property. I found a parking spot quickly and checked in under 5 mins from arriving. The room had air on and was comfortable. The art work on walls was local and refreshing. Breakfast was muffins and coffee. A few pieces of other items were in the fridge. Check out was quick also they are there if you need them but quick if you need to get to resting. Got back on Hwy 55 no problem.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in bad shape. The lawn wasn't even cut. Stains on the bed sheets to many things to list.
Stayed 1 night in Jul 2021
Response from Hannah Leonard on 9 Aug 2021
Dear Robert, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hammond. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that the hotel was not satisfactory. We are currently under new management and taking all reviews into consideration. Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Hannah Leonard Assistant Manager La Quinta Inn & Suites hleonard7549@gmail.com 9853454742

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
N/a
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff we interacted with at check-in and check-out were wonderful. Room was clean. Continental breakfast was nice. The property is in serious need of a maintenance person for interior and exterior repairs. Lawn has not been kept mowed nor have bushes been trimmed. Backdoor exit sidewalk was encumbered by a palm tree limb hanging over it. Weeds near pool. Hot tub was closed. Pool area had wasps nests. (Sign on door did warn of these)
Stayed 2 nights in Jul 2021

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never stay here again!
During our check in the person at the desk didn't even stand up out of her seat to check us in. Once we got to the room the keys didn't work. In the room we found a pair of ladies support underwear that had been left there. We didn't see that until the morning and upon reporting it to the front desk to the same person, the reply was "Oh". Would never stay here again and if I could rate it below 0 I would!
Stayed 1 night in Jul 2021

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
El servicio del personal estuvo bien pero las condiciones de el hotel pésimas, desde la entrada estaba todo en muy mal estado y al entrar al cuarto un olor horrible a sucio, el baño muy sucio también y las camas muy sucias, definitivamente no lo recomendaría
Stayed 1 night in Jul 2021
Response from Hannah Leonard on 19 Jul 2021
Estimado Anónimo, Gracias por tomarse el tiempo para contarnos sobre su experiencia en La Quinta Inn & Suites by Wyndham Hammond. Lamento que su experiencia no haya cumplido con sus expectativas; permítame expresarle mis más sinceras disculpas. Sus comentarios son muy importantes para nosotros y me entristece saber que su propiedad no fue satisfactoria. Actualmente estamos bajo una nueva administración y estamos tomando en consideración todas las revisiones. Tenga la seguridad de que estamos tomando las medidas adecuadas para abordar el problema y evitar que se produzca en el futuro. Aquí, en La Quinta Inns & Suites, nos esforzamos continuamente por satisfacer sus necesidades y expectativas. Agradecemos el tiempo que se tomó para compartir sus inquietudes y esperamos que nos brinde la oportunidad de brindarle un mejor servicio en el futuro. Atentamente, Hannah Leonard Subdirector La Quinta Inn & Suites hleonard7549@gmail.com 9853454742

10/10 Excellent

Amanda

Stayed 1 night in Jul 2021

6/10 Okay

Bryan

Travelled with family
Disliked: Staff & service
The hotel was ok, but they did not tell us that they did not clean room every day. Im ok with reusing towels an extra day, but we had to ask for towels every time we wanted them. Other than that, staff was very polite.
Stayed 6 nights in Jul 2021

10/10 Excellent

Tiffany

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Disappointed
Staff seems like they would rather be doing something else other than helping customers. Given blankets and sheets with major stains…down right nasty. Hallways smell really bad. Smells like someone has been smoking something. Usually love La Quinta … this one is the worst by far.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was poorly maintained and dirty.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i checked out the hotel early and had to find another because the water was really dark the room was not clean an when i went down to move rooms the front desk an house kepping said that was going on in the area so even if she move me the water would still come out dirty but the room will be clean i just checked out because if they would have told me this at check in i would have canceled early they were to refund me but i still havent seen tht
Stayed 2 nights in Jul 2021

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negative races these that work at La Quinta
The staff was rude I rented two rooms in one night be the adults had a room across the hall from the kids the third night the third day we're going to leave me in the room again for $130 and then they were so rude and we found bed bugs that we couldn't even stay the third night so we got $600 invested in rooms that we couldn't even enjoy your family time not to say that the hotel clerk was renting rooms and making master keys and giving them to the guest without knowing so the judge was walking around using their master keys just walking in everyone's rum feeling all of their appliances
Stayed 3 nights in Jun 2021

6/10 Okay

Leighe

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Slow check in. Room not cleaned daily
Stayed 2 nights in Jun 2021

10/10 Excellent

Adron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A/c
Older but the room was ice cold. Best part about the stay.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and helpful. Room was dirty. Stained moist carpet. Splatter all over curtains. Looked like blood? Breakfast was a muffin in a bag from the front desk.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel 3 years ago and it was beautiful, clean and friendly. When we stayed here this last week (June 2021) it was run down, dirty, smelly and just gross. The first room they put us in smelled like mold. We pulled out the hide-a-bed and there was visible mold on the mattress. The carpet felt wet on our feet. We asked to be moved. The staff was happy to move us (the only staff who was friendly at all on this trip). The second room we were moved into was filthy and smelled wet. There was visible soap scum/build up all over the shower door, the shower floor was peeling, there were tiles missing on the floor boards. There was rust all over the room. The door handle to the bathroom came off. The 50 lb mirror fell off the wall when my toddler bumped into it and nearly crushed him. It was held up with two rusty brackets. The air conditioners in the room made horrible sounds constantly and did not effectively cool the room. The pool area was absolutely nasty. There was trash everywhere, a large planter was tipped over and shattered on the ground, there were used, dirty pool towels around the pool. The hot tub was covered with a tarp and boards. It was not roped off or safely secured in any way. There were exposed wires sticking out of the building. We requested our room to be cleaned and they informed us they were only cleaning rooms on Tuesdays and Fridays due to Covid. We had a room that slept 5 and they would only give us two sets of towels.
Stayed 7 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This lace was very dirty. There were no light bulbs in the room and they couldn’t find any replacements. The hot tub was closed. The shower was very dirty and the room wasn’t clean. They didn’t have anyone to clean anything.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Ideal Location, ran out of towels and they Weren’t the cleanest
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Overall it was fair. Everything is fairly dated. There is carpet everywhere that just feels disgusting. There was visible hair in the shower catch basin. Just lots left to be desired.
Stayed 1 night in May 2021

4/10 Poor

Anita

Travelled with family
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with family, Business traveller
I've never stayed at a hotel where i had to bring the dirty towels to the desk to get clean ones and get additional shampoo etc. The room was not cleaned during my 3 night stay. They said they were short staffed.
Stayed 4 nights in May 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Payed f
Stayed 1 night in May 2021

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area and quiet
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hot Tub is broken. Lots of guests bring dogs. Mold in the shower caulking. No clearly marked entrance and it’s set back from the road behind a medical clinic.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Darlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
girl at front desk was not very friendly. this nice little hot tub they have in the pic is covered with trash because it is maybe under renovation. all the chairs were blown against the fence a the pool looked as though they had been like that for a while. i have stayed at plenty of hotel/motels since covid and this was the absolute worst excuse of breakfast.. hopefully they can have a normal breakfast before long because i know that was included into the price..
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was disappointed to find out the hot tub was not usable...was boarded and covered up. Booked a suite because we had a total of 4 guests. After checking in, we did not have any sheets, blankets or pillows for pull out bed. When front desk was called, they sent sheets and a blanket--said they did not have any pillows so had to go to local walmart to buy pillows and pillowcases for 2 of our guests.... Hotel was NOT booked by any means....did not have many cars in the parking lot at all for our duration of stay...so not sure why they did not have pillows--the flower beds and grass was very tall/overgrown and did not look to be maintained.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check-in process. Personable and efficient staff person
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No real breakfast due to covid.
Stayed 3 nights in Apr 2021

2/10 Terrible

Lairzorin

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Wrong Request
I did not request a handicap room. Unfortunately, I did not have time to cancel my arrangements due to running late for an event. The facility has went down over the years & it’s not as nice as it once was. However, I don’t think I’ll be staying here again.
Stayed 1 night in Mar 2021

2/10 Terrible

Lucie

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Non-stop barking dogs made us leave.
Came in with family to stay overnight on our way to Florida and had to leave within an hour since the room across the hallway has several small barking dogs. They were barking non-stop to a point where the on-site clerk had to go knock on their door. Not a good experience as we didn't know pets are allowed at this hotel.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
The mirror had spit all over it and carpet was not clean. Coffee maker didn't work and they were out of coffee in lobby.
Stayed 1 night in Mar 2021
Response from General Manager on 24 Mar 2021
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hammond. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Carrie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Our room wasn’t very clean. The sheets had holes in them and were worn.
Stayed 1 night in Mar 2021
Response from General Manager on 24 Mar 2021
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Hammond. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
I didn’t like that there was NO room service provided even after I requested it at the front desk. A letter was placed under my room door the second day explaining housekeeper shortage. I had to go to front desk to request clean towels then was told to wait 30-45 minutes because they were drying. This was at 10 pm.
Stayed 4 nights in Mar 2021

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Will be back next weekend.
Stayed 1 night in Mar 2021

6/10 Okay

Philip

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Adequate facility
Perfectly acceptable property but a bit run down. Friendly staff.
Stayed 1 night in Mar 2021

10/10 Excellent

Ashley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021