Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travellerfrom USA

Needs updating and more variety in the food.

Posted 18-Nov-2014
Food gets boring after 10 days. Not enough variety. When dining room busy was hard to find a clean table to sit at. Rooms do not look like the pictures, very deceiving. Did not get sick so that is good. The saddest part is the garbage everywhere. Pool was very cold, not heated. Indoor pool was warm. No Jacuzzi!
5 out of 5
by M B

This traveller left a rating score only Posted 06-Feb-2014 on Hotels.com
3 out of 5
by A verified traveller

Adequate hotel

Posted 24-Mar-2013
Pros: Dinner staff very helpful
Cons: Rooms not that great and some of the receptionists very unhelpful
Location: Not much to do outside, good for just laying on the beach
We stayed here for a week in March, after a dreadful experience at the airport we arrived at 0300am. The man at reception was indeed polite however took forever to check us into our room. Once shown to the room we had a view of a concrete slab and not much else, but as it was so late and we were tired we stayed that night. - incidentally another guest told us she was initially given the same view despite asking specifically for the pool view. The next morning it transpired that the towel rail and hook behind the door was broken as well as the toilet not flushing properly. We asked to move rooms which they did oblige with after a few hours, and were given the poolside view. The receptionists in the day however weren't very polite and it seemed as if it was a real bother to them to move us to a different room. The room itself was pretty standard with a very narrow bath, the bed was adequate. The reception itself was very nice and location right on the beach was ideal, however there wasn't much to do outside of the complex. The food was nice with a good variety and the waiters were very helpful. The spa was also an added bonus however of average standard - again we were kept waiting for a long time between treatments. I wouldn't go back to Tunisia because of other experiences unrelated to the hotel - however not everyone was friendly and willing to help. A 3star hotel rather than 4.
4 out of 5
for Everyone
by Lilshanfrom London uk

Christmas experience 2012

Posted 29-Dec-2012
Pros: The staff
Cons: I found the hotel very busy, with people!
Location: Location of hotel is great away from busy city of tunis
Ignore negative reviews I have just come back, yes good and bad parts I can pick out, before I went I tried contacting the hotel they never answered their phone, coming back I understand there is one lady on reception the phone continuously rings as she is so busy doing everything fantastic worker doing too many jobs. I found the food fine its not English food which I think a lot of people are looking for, no problems with food as they have several restaurants to choose, I went with my teenage age daughter and we were treated great. We went all inclusive so I don't know what is is like on other basis. The staff were all very helpful to us, I would recommend this hotel, only not for a quiet retreat as there was a lot of people adults and kids, extremely big hotel.