Ignore negative reviews I have just come back, yes good and bad parts I can pick out, before I went I tried contacting the hotel they never answered their phone, coming back I understand there is one lady on reception the phone continuously rings as she is so busy doing everything fantastic worker doing too many jobs. I found the food fine its not English food which I think a lot of people are looking for, no problems with food as they have several restaurants to choose, I went with my teenage age daughter and we were treated great. We went all inclusive so I don't know what is is like on other basis. The staff were all very helpful to us, I would recommend this hotel, only not for a quiet retreat as there was a lot of people adults and kids, extremely big hotel.
The staff were very friendly, the room was lovely and kept clean , and as I travelled alone, it was a good central position to where I know in Hammamet. The hotel is one I would stay in again definately .
I will not recommend this Hotel to any for money reason the service was so bad compare to the places I been ,I did pay and ask for a Sea view Room when I get there the reception said there is no see view available even I showed him the Email from Expedia said See view and that is why I ‘m going to Tunisia ,what I get a Parking view even I did I talk to the manger he said that we have or not .they could tell us from the begging and I will have chance to stay in other hotel .All my vacation was not what I want because of this Hotel.
The bed and the matrices so old and small bed I had to bring my own blanket candles to make the room small better.
I stayed at the hotel at the end of May and it really was a lovely hotel! All the staff are so friendly and really do look after you. All the staff are always so pleasant! We got to know our receptionist Bechir and he was so friendly and helped us everyway he could. It was great to see a friendly face and someone showing an interest in you, unlike some hotels where the staff aren't really too worried!
I couldn't fault this hotel in anyway! The road to the hotel might put some people off, but it really is only a 5 minute walk to the Medina. The road that the hotel is on has a road which takes the Tunisian residents to their houses, but it may leave you to think a bit iffy of their housing.
But all in all I had a pleasant stay and i can't wait to return! I recommend this hotel to anyone!
The hotel staff was very helpful and we enjoyed being able to drop off the room key to pick up when we got back for the day. The chicha bar was comfortable- and we found ourselves using the space for our wifi connection for the laptop. We were able to connect using their wifi connection even in the outside of the bar, and that gave us more privacy. The room was nicely decorated, and although the mini-refrigerator had iced over (and could only cool off drinks a little)- it was still adequate, and could have been defrosted, I just didn't take the time. The service at the regular bar was terrific, and also comfortable. At the time we arrived in September, much had been freshly painted and looked great! The air conditioner for the room did not cool efficiently, but just walking onto the balcony we got the fresh breeze we sought. The room was always cleaned before we returned, that was admirable. It was quiet, and we slept well. I would stay there again- I felt welcomed and the service was fine!
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