Exterior

Reviews of Sheraton Hamilton Hotel

3.5 out of 5
Sheraton Hamilton Hotel
116 King St W, Hamilton, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 520 out of 1012 reviews" "
Rating 8 - Good. 312 out of 1012 reviews" "
Rating 6 - Okay. 110 out of 1012 reviews" "
Rating 4 - Poor. 39 out of 1012 reviews" "
Rating 2 - Terrible. 31 out of 1012 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Daniela

Travelled with partner
Liked: Cleanliness, staff & service
Room was excellent and clean, close to theatre district. Check-in was quick. Disappointing dining options in hotel & around . Only negative thing about the hotel ( this is our 3rd time here) and the bathtub/shower drains are always clogged & never drain properly, so you are standing in ankle deep dirty water when showering. All this would need would be regular drain de-clogging & cleaning out the gunk or hairs in the drain.
Stayed 1 night in Mar 2024
Response from Ivy Resma on 28 Mar 2024
Thank you for taking the time to share your feedback with us following your recent stay. We're thrilled to hear that you found your room excellent and clean, and that our location close to the theatre district was convenient for you.We appreciate your feedback regarding the dining options both in and around the hotel. We apologize for any disappointment you experienced in this regard. We will review our offerings to see how we can enhance the dining experience for our guests.Regarding the issue with the bathtub/shower drains, we sincerely apologize for any inconvenience this caused during your stay. Your feedback is invaluable to us, and we will address this issue promptly to ensure that all our facilities meet our high standards of cleanliness and functionality.We truly value your loyalty as a returning guest, and we apologize that your experience did not meet your expectations in these areas. We're committed to continuously improving our services, and your feedback helps us in that endeavor.If there's anything else we can do to make your future stays more enjoyable or if you have any further feedback, please don't hesitate to let us know. We're here to ensure that each visit with us is nothing short of exceptional.

10/10 Excellent

Dimitra

The staff was very friendly, polite and accommodating. Would stay there again
Stayed 1 night in Mar 2024
Response from Ivy Resma on 27 Mar 2024
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience during your recent stay with us. Providing friendly, polite, and accommodating service to our guests is always our goal, and we're delighted that our staff made your stay enjoyable. We truly appreciate your kind words and are grateful for your decision to stay with us. We can't wait to welcome you back for another fantastic stay in the future!Thank you once again for choosing to stay with us. We look forward to seeing you again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivy Resma on 27 Mar 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking for hotel sign-in was difficult, Hamilton's downtown road network is difficult to drive
Stayed 1 night in Mar 2024
Response from Ivy Resma on 27 Mar 2024
Thank you for sharing your feedback with us regarding your recent stay in Hamilton. We sincerely apologize for any difficulties you encountered with parking and navigating the downtown road network.We understand that finding convenient parking can be challenging, and we regret that the sign-in process for parking at our hotel added to your frustration. Your feedback is valuable to us, and we will review our parking procedures to ensure a smoother and more convenient experience for our guests in the future. Additionally, we acknowledge the challenges of navigating Hamilton's downtown road network. While we strive to provide directions and assistance to our guests, we understand that the layout of the area can be complex. Thank you for bringing these concerns to our attention. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to address these issues.We hope to have the opportunity to welcome you back and provide you with a more seamless experience in the future.

10/10 Excellent

Adrienne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ivy Resma on 18 Mar 2024
Thank you for taking the time to leave a rating of 10/10 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

2/10 Terrible

Lainee

Liked: Cleanliness
Disliked: Staff & service
staff were so rude
Stayed 1 night in Mar 2024
Response from Ivy Resma on 18 Mar 2024
We apologize for any inconvenience or frustration caused during your recent interaction with our staff regarding the check-in process. While it's our policy to require a valid credit card for check-in, we understand that situations may arise where guests don't have one readily available. We aim to handle such situations with professionalism and empathy, ensuring all guests feel welcomed and valued. Upon reviewing the incident, we recognize that our response may not have met our standard of courtesy and understanding. We sincerely apologize for any perceived rudeness or lack of accommodation. Your feedback is valuable, and we'll use it to improve our service and communication. Our goal is to provide every guest with a positive experience from arrival to departure. We appreciate your understanding and continued support. If you have any further concerns or feedback, please feel free to reach out to us directly.

10/10 Excellent

Laurie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was very welcoming
Stayed 2 nights in Mar 2024
Response from Ivy Resma on 15 Mar 2024
On behalf of the entire team at Sheraton Hamilton, I wanted to extend our heartfelt gratitude for choosing to stay with us and for your kind feedback. We're thrilled to hear that you had a great stay with us!Ensuring that our guests have a memorable and enjoyable experience is our ultimate goal, and we're delighted that we succeeded in making your stay a pleasant one. Your satisfaction is our greatest reward, and your positive feedback serves as encouragement for us to continue delivering exceptional service to all our guests.Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

mary, Peterborough

We really enjoyed ourselves! The restaurant was delicious and our server was great!! I would highly recommend staying here!
Stayed 1 night in Mar 2024
Response from Ivy Resma on 15 Mar 2024
On behalf of the entire team at Sheraton Hamilton, I wanted to extend our heartfelt gratitude for choosing to stay with us and for your kind feedback. We're thrilled to hear that you had a great stay with us!Ensuring that our guests have a memorable and enjoyable experience is our ultimate goal, and we're delighted that we succeeded in making your stay a pleasant one. Your satisfaction is our greatest reward, and your positive feedback serves as encouragement for us to continue delivering exceptional service to all our guests.Thank you once again for choosing to stay with us. We look forward to the pleasure of welcoming you back for another great stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Jeff

Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ivy Resma on 15 Mar 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great since day 1, Our room includes breakfast from 6:30-9:30 am and hors D'oeuvres from 5:30-7:30 pm. We did not get breakfast on the first morning since we have ti leave early for my sons wrestling tournament, came back around 6 pm and went to club lounge and theres this lady staff looking at us head to foot, not even saying hi and hello or good evening...but we just dont sat nothing. The second morning the day we will be checking out since my sons wrestling match starts 8 we decided to have our breakfast since it was our last day and we will be checking out early., theres this another staff who was kinda shocked when we came in, when in fact only guest with acceess to club lounge can enter , started banging utensils, but we didnt care, it couldnt be for us, we put away our coats and started getting breakfast, she started asking us which room are we? so still being polite and respectful, didnt say anything, my son started right away, while my son was grabbing some potatoes the lady immediately grab the serving spoon by my sons hand and said in a very bad manner, this is not for this and slam the serving spoon to back to the plate and even end up in the floor, she was just banging everthing and questioning us about everything. Everyone was treated the same, some guests were taling to us asking ourselves why is this woman sooo rude early in the morning. I asked for coffee dis nit even get one. Until we are about to leave she still banging and everyone can hear.
Stayed 2 nights in Mar 2024
Response from Ivy Resma on 15 Mar 2024
I'm sorry to hear about your disappointing experience at the Sheraton Hamilton. It's truly unfortunate that you encountered such rude and unwelcoming behavior from the staff in the club lounge. Your description of the incidents you experienced is concerning, and it's clear that the behavior of the staff members fell far short of the level of service and hospitality we strive to provide.I'll make sure to note your feedback regarding the incidents during breakfast and ensure it's communicated to the management team at the Sheraton Hamilton. Every guest deserves to feel valued and respected during their stay, and I'm sorry that this was not your experience.If there's anything else you'd like to share or if you have any further concerns, please feel free to let me know. Your feedback is important, and we want to do everything we can to address the issues you encountered and ensure a more positive experience in the future.

4/10 Poor

Neil

Stayed 2 nights in Mar 2024
Response from Ivy Resma on 27 Mar 2024
We greatly appreciate your choice of the Sheraton Hamilton for your recent stay, and we want to express our gratitude for taking the time to share your feedback with us. Your input is invaluable as it guides our ongoing efforts to improve our services and products to better serve our guests.Your feedback is a cornerstone of our commitment to excellence, and we take your comments seriously. We are dedicated to making your next stay even more enjoyable and memorable, surpassing your expectations. Please don't hesitate to reach out to us at any time, as we value additional constructive feedback.We hope to have the privilege of welcoming you back soon, and we aim to ensure that your next visit is nothing short of exceptional, reflecting the valuable insights you've provided. Thank you for choosing Sheraton Hamilton.

8/10 Good

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Beds need to be replaced.
Stayed 2 nights in Jan 2024
Response from Ivy Resma on 15 Mar 2024
Thank you for choosing to stay with us at Sheraton Hamilton and for sharing your feedback with us. We're delighted to hear that you found our hotel to be very nice, and we're pleased that you enjoyed the quiet room and the accommodating staff.However, we're sorry to learn that you found the beds in your room to be uncomfortable. Your comfort is our top priority, and we apologize for any inconvenience this may have caused you. Please know that we take guest feedback seriously, and we will address this issue promptly to ensure a more comfortable experience for our future guests.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Comfortable beds and quiet room. Staff were very accommodating with our request for a high floor.
Stayed 1 night in Feb 2024
Response from Ivy Resma on 15 Mar 2024
Thank you for choosing to stay at Sheraton Hamilton and for sharing your wonderful feedback with us. We're thrilled to hear that you had a great experience during your recent stay.It's fantastic to know that you found our hotel to be very nice and that you enjoyed the comfortable beds and quiet room. Providing a relaxing and comfortable environment for our guests is always our top priority.We're delighted that our staff were able to accommodate your request for a high floor. Ensuring that our guests have an enjoyable and seamless experience is important to us, and we're glad we could meet your expectations in this regard.Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more pleasant, please don't hesitate to let us know.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2024
Response from Ivy Resma on 24 Mar 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

8/10 Good

katherine

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Ivy Resma on 2 Mar 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Daniela

Travelled with partner
Great place to stay, beds are great! Only negative point is that it is very difficult to get to front entrance because it is on a one-way street and if coming from the 401 highway, you have to go around the one-way street for several blocks, and come in from the other side.. there are no signs to direct you. It took quite some time to circle around to the entrance.
Stayed 1 night in Feb 2024
Response from Ivy Resma on 23 Feb 2024
Thank you for choosing Sheraton Hamilton and sharing your experience. We appreciate your positive comments about our beds and your stay overall. We apologize for the difficulty you faced in accessing our front entrance and will address this issue promptly. Your feedback helps us improve, and we hope to welcome you back soon.

10/10 Excellent

Adriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times. Always a good value for the price. The surrounding area right outside the hotel is not the most appealing, but that is not the hotel's fault.
Stayed 2 nights in Feb 2024
Response from Ivy Resma on 20 Feb 2024
Thank you for your continued loyalty and for taking the time to share your feedback. We're delighted to hear that you consistently find good value in your stays with us.We understand your observation regarding the surrounding area, and while it's beyond our control, we strive to ensure that your experience within our hotel is comfortable and enjoyable. Should you have any specific preferences or needs during your future visits, please don't hesitate to let us know, as we're always here to assist in any way we can.We look forward to welcoming you back for another pleasant stay soon!

10/10 Excellent

Levente

Liked: Cleanliness, staff & service, property conditions & facilities
Good quality hotel downtown Hamilton.
Stayed 2 nights in Feb 2024
Response from Ivy Resma on 20 Feb 2024
Thank you for choosing to stay with us at Sheraton Hamilton and for taking the time to share your experience. We're thrilled to hear that you found our hotel to be a top-notch choice for your visit to downtown Hamilton. It was a pleasure to have you as our guest, and we hope to welcome you back for another exceptional stay in the future.

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional at check-in.
Stayed 1 night in Feb 2024
Response from Ivy Resma on 20 Feb 2024
Thank you so much for your wonderful review! We're delighted to hear that you had a friendly and professional check-in experience with us at Sheraton Hamilton. Providing exceptional service from the moment our guests arrive is always our top priority, and it's fantastic to know that our efforts were appreciated.Your kind words mean a lot to us, and we'll be sure to pass along your feedback to our team. We look forward to welcoming you back for another pleasant stay in the future!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ivy Resma on 20 Feb 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Go to hotel in Hamilton.
Stayed 1 night in Feb 2024
Response from Ivy Resma on 17 Feb 2024
Thank you for your recommendation! We're delighted to hear that you enjoyed your stay at our hotel in Hamilton. If you have any specific feedback or memorable experiences you'd like to share, we'd love to hear them. We hope to welcome you back again soon!

10/10 Excellent

Vivien

Stayed 2 nights in Feb 2024
Response from Ivy Resma on 24 Mar 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so kind and professional. Very clean and comfortable. We will stay here again.
Stayed 1 night in Jan 2024
Response from IVY on 3 Feb 2024
We appreciate your positive feedback! It's wonderful to hear that you found our team kind and professional, and that you enjoyed a clean and comfortable stay. We are thrilled to know you're considering staying with us again. We look forward to providing another excellent experience during your future visits.

6/10 Okay

Matty

10th floor smelled like cigarettes in the hallway
Stayed 1 night in Jan 2024
Response from IVY on 3 Feb 2024
Thank you for bringing the issue to our attention. We apologize for any inconvenience you experienced with the smell of cigarettes on the 10th floor. Rest assured, we will address this matter promptly to ensure a more pleasant environment for our guests. Your feedback is crucial, and we appreciate your understanding. If there's anything else we can assist you with, please feel free to reach out.

8/10 Good

Tiffany

Stayed 1 night in Jan 2024
Response from Ivy Resma on 24 Mar 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Katelyn

Stayed 1 night in Jan 2024
Response from Ivy Resma on 24 Mar 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

4/10 Poor

Allan

Liked: Staff & service
Disliked: Property conditions & facilities
Other than the smell of cigarette smoke, noise from other rooms, sound of toilets flushing and no hot water, it was great!
Stayed 1 night in Jan 2024
Response from Ivy Resma, Front Office Duty Manager on 3 Feb 2024
Thank you for sharing your feedback with us. We're delighted to hear that, despite a few inconveniences, you had a great stay. We apologize for the issues you faced with the smell of cigarette smoke, noise disturbances, and hot water availability. Please know that we take your comments seriously, and we'll work diligently to address and improve these aspects for a more comfortable experience in the future. Your insights are invaluable, and we appreciate your understanding.If you have any further details or if there's anything specific you'd like us to address, please feel free to share. We hope to have the opportunity to welcome you back for an even better stay.

10/10 Excellent

Derek

Nice hotel
Stayed 1 night in Jan 2024
Response from Ivy Resma on 3 Feb 2024
Thank you for your concise feedback! We're delighted to hear that you found our hotel nice. If there's anything specific you enjoyed or if you have any suggestions for improvement, we'd love to hear more. Your satisfaction is our priority, and we look forward to welcoming you again in the future.

8/10 Good

Darrin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ivy Resma on 3 Feb 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

sarah

Stayed 1 night in Jan 2024
Response from Ivy Resma on 10 Feb 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ivy Resma on 3 Feb 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Marita

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for our family No complaints!!
Stayed 1 night in Jan 2024
Response from Ivy Resma on 3 Feb 2024
Thank you for your wonderful feedback! We're thrilled to hear that your family had an excellent experience with us, and we appreciate your kind words. If there's anything specific that stood out or any suggestions you'd like to share, we'd love to hear more. Your satisfaction is our priority, and we look forward to welcoming your family back in the future.

6/10 Okay

AARON

Stayed 1 night in Jan 2024
Response from Ivy Resma on 3 Feb 2024
We greatly appreciate your choice of the Sheraton Hamilton for your recent stay, and we want to express our gratitude for taking the time to share your feedback with us. Your input is invaluable as it guides our ongoing efforts to improve our services and products to better serve our guests.Your feedback is a cornerstone of our commitment to excellence, and we take your comments seriously. We are dedicated to making your next stay even more enjoyable and memorable, surpassing your expectations. Please don't hesitate to reach out to us at any time, as we value additional constructive feedback.We hope to have the privilege of welcoming you back soon, and we aim to ensure that your next visit is nothing short of exceptional, reflecting the valuable insights you've provided. Thank you for choosing Sheraton Hamilton.

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from Ivy Resma on 3 Feb 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I found was that the rooms were dark and poor lighting.
Stayed 2 nights in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for sharing your feedback with us. We appreciate your observation about the lighting in the rooms. Your comments are valuable, and we'll certainly look into ways to improve the lighting to ensure a more comfortable and well-lit environment for our guests. If there are any other aspects you'd like to address or if you have additional suggestions, please feel free to share. We hope to welcome you back and provide an even more enjoyable stay in the future.

8/10 Good

Sam

Liked: Amenities
Response from Ivy Resma on 3 Feb 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for taking the time to leave a rating of 5/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

8/10 Good

Andrés

Me gustó lo céntrica que está.Podrian tener alguien que ayude con el idioma español en la recepción y en el restaurant.
Stayed 2 nights in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for your feedback! We're thrilled to hear that you enjoyed our central location. We appreciate your suggestion regarding Spanish language assistance at the reception and in the restaurant. Your input is valuable to us, and we will certainly take it into consideration to enhance our services. We hope to welcome you back soon for another positive experience!

10/10 Excellent

Mathew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel option in Hamilton.
Stayed 3 nights in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be a great option in Hamilton. If there's anything specific you enjoyed about your stay or if there are areas where we can further enhance your experience, please feel free to share. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay.
The lobby is gorgeous and the staff were all very friendly and helpful. The club lounge was really nice to have breakfast and just relax and look out the windows. The pool room seemed a bit too cool for us to take a dip, which was disappointing. The room was clean, but was showing some age. Nothing was overly worn out, but you can see where it would need some attention and a refresh. The room was quiet and even though we had neighbors the first night, we could barely hear them, which was nice. It was also located right next to FirstOntario Centre and connected to the mall, which was very convenient. The restaurant also had really good food!! Despite the room needing an update, this was a nice place to stay and I would visit again if I'm ever in the area. Please keep in mind, the underground parking garage can be tight. Larger vehicles may have some low ceilings and tight corners to contend with.
Stayed 2 nights in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for your detailed and thoughtful feedback. We're delighted to hear that you enjoyed the gorgeous lobby, friendly and helpful staff, and the convenience of the club lounge with its beautiful views. We appreciate your insights regarding the pool room temperature and the condition of the room. Your comments about the room being clean, quiet, and conveniently located are valuable.We're thrilled that you found our restaurant's food to be really good. Your feedback regarding the underground parking is noted, and we appreciate your understanding of the space constraints.We value your suggestions for improvements and are committed to ensuring our guests have a comfortable and enjoyable stay. We look forward to welcoming you again if you find yourself in the area.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this hotel is super convenient and probably one of the nicer hotels in the Hamilton area, it is in a pretty rough part of town. The good news is, once you're in the hotel, you would never know. My boyfriend was followed into the elevator by a security guard so that the guard could watch him swipe his room keep (to engage the elevator). So it is SUPER safe.
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for sharing your experience with us. We're pleased to hear that you find our hotel super convenient and one of the nicer options in the Hamilton area. Your safety and security are of utmost importance to us, and we appreciate your acknowledgment of the security measures in place. It's great to know that you feel safe within the hotel premises.We understand your concerns about the neighborhood, and we appreciate your candid feedback. We continuously strive to provide a secure and comfortable environment for our guests. If there's anything specific you believe we can improve upon, please feel free to share your insights.We're glad you chose to stay with us, and we hope to have the opportunity to welcome you back for another positive experience.

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for taking the time to leave a rating of 10/10 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

8/10 Good

Michael

Decent hotel
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for your feedback. We appreciate your stay with us and are glad to hear that you found our hotel to be decent. If there are any specific areas where we can improve or if you have suggestions for enhancing your experience, please feel free to share. We value your input and hope to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and available. Suggest a comfortable, safe smoking area rather than sranding outside
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for your positive feedback regarding our staff. We're pleased to hear that they were helpful and available during your stay. We also appreciate your suggestion for a comfortable and safe smoking area. Guest feedback is invaluable to us, and we'll certainly take this into consideration as we strive to enhance our amenities and services. If you have any further suggestions or specific details you'd like to share, please feel free to do so. We look forward to accommodating you again in the future.

8/10 Good

Laurent

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for taking the time to leave a rating of 4/5 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Winifred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was done in the spirit of excellency. There’s no more to say, except the whole experience was an A+.
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you so much for your glowing review! We're thrilled to hear that your experience with us was in the spirit of excellency and that you would rate it as an A+. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. If there's ever anything more we can do for you, please don't hesitate to let us know. We look forward to welcoming you back for another outstanding experience.

6/10 Okay

Brad

Business traveller
Stayed 1 night in Nov 2023
Response from Ivy Resma on 3 Feb 2024
We greatly appreciate your choice of the Sheraton Hamilton for your recent stay, and we want to express our gratitude for taking the time to share your feedback with us. Your input is invaluable as it guides our ongoing efforts to improve our services and products to better serve our guests.Your feedback is a cornerstone of our commitment to excellence, and we take your comments seriously. We are dedicated to making your next stay even more enjoyable and memorable, surpassing your expectations. Please don't hesitate to reach out to us at any time, as we value additional constructive feedback.We hope to have the privilege of welcoming you back soon, and we aim to ensure that your next visit is nothing short of exceptional, reflecting the valuable insights you've provided. Thank you for choosing Sheraton Hamilton.

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to First Ontario Centre.
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for your feedback! We're pleased to hear that our proximity to the FirstOntario Centre was convenient for you. If there's anything specific you enjoyed about your stay or if there are areas where we can further enhance your experience, please feel free to share. We appreciate your choosing to stay with us and look forward to welcoming you back.

10/10 Excellent

Arkadiy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ivy Resma on 3 Feb 2024
Thank you for taking the time to leave a rating of 10/10 for your recent stay with us. We are thrilled to hear that you had an exceptional experience and that our staff provided you with excellent service.At Sheraton Hamilton, we strive to provide all of our guests with a comfortable and enjoyable experience, and it sounds like we succeeded in your case. Your high rating mean a lot to us and we will be sure to share them with our team.Thank you again for your wonderful review and for choosing to stay with us. We look forward to welcoming you back soon!