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Reviews of Grosvenor Motor Inn

3 out of 5
Grosvenor Motor Inn
165 Ulster Street, Hamilton

Reviews

7.0

Good

Rating 10 - Excellent. 175 out of 852 reviews" "
Rating 8 - Good. 310 out of 852 reviews" "
Rating 6 - Okay. 198 out of 852 reviews" "
Rating 4 - Poor. 104 out of 852 reviews" "
Rating 2 - Terrible. 65 out of 852 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
There was a beeping noise, alarm going all night. Was not at hotel but very close by. Was very annoying. Otherwise stay was good.
Stayed 1 night in Mar 2024

6/10 Okay

Erin

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
n/a
Stayed 1 night in Mar 2024

6/10 Okay

Eduardo, Auckland

Liked: Cleanliness, staff & service
No particular gripes about the accommodation. The staff and facilities were nice enough. Exactly what you'd expect.
Stayed 2 nights in Mar 2024
Response from Aki on 25 Mar 2024
Thanks for your valuable time and response .

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service
I stayed in a refurbished room Really clean. Everything worked
Stayed 1 night in Mar 2024
Response from Aki on 25 Mar 2024
Thank you so much for your valuabale time and feedback.

8/10 Good

Steve

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Aki on 25 Mar 2024
Thanks for taking out your valuabale time and sharing a rating .

6/10 Okay

Therese & Dean

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Property under some construction and old. Amazing what photos can do to make a place look fresh and stunning.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was reasonable although there appeared to be people who were staying there as part of emergency housing. This meant there were a lot of arguments in the courtyard that you would not normally experience.
Stayed 1 night in Jan 2024
Response from Aki on 29 Feb 2024
Thank you for your feedbackWe do have long-term guests who choose to stay with us at times. We apologize for any discomfort you have faced during your stay.Grosvenor Team

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds are to soft and not good for your back
Stayed 1 night in Feb 2024
Response from Aki on 29 Feb 2024
Thanks for your feedback We wish we had known this during your stay as we have a mattress of a different feel, we'd be happy to swap it for your comfort.Given an opportunity to serve you again, we have marked your preference .Thanks Grosvenor Team

2/10 Terrible

Geoffrey, Whangamata

Disliked: Cleanliness, staff & service, property conditions & facilities
Property is a social housing motel that also had building/renovations happening. Place was so bad I did not stay second night that was paid for. No mention of this at all on site. Do not recommend this place at all.
Stayed 2 nights in Jan 2024
Response from Aki on 30 Jan 2024
Hello Mr.Geoffrey,yes, we are renewating all our motel rooms with the latest refurbishments.We are not a full housing motel, we only have a few long-term families who are working class and in need of family units like one bedroom or two bedrooms which is a separate block all together.They neither disturb us nor anyone else who's ever lived on site but are normal human beings.We have so many corporate cliental who have been booking with us for years and chosen us over and angain.All our motel staff and owners live on-site too, with 24/7 safety surveillance however, we respected your choice and hence refunded you the 2nd night in full.Thanks Grosvenor Moter inn Team

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was recently renovated to good standard - but disappointment was absolutely no hot water for a morning shower. Staff were friendly and helpful. Hopefully they can get the hot water working. The outside of the building looks tired and needs renovating.
Stayed 1 night in Dec 2023
Response from Aki on 30 Jan 2024
Hi Colin ,Thanks for your valuable feedback, yes we renewating the motel rooms portion by portion and most of are rooms are new now .We'd be delighted to host you again.Thanks Grosvenor Motor inn Team

4/10 Poor

Joanne

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamilton
Quiet and comfortable. Room had been recently renovated
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy, staff friendly. Excellent stay.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
all good they need to unblock shower tray
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2021

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Renee, Auckland

Travelled with family, Business traveller
Liked: Staff & service
Location great but property has become quite tired.
Stayed 2 nights in Dec 2020

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable basic accommodation, fine for the price
Stayed 2 nights in Nov 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The property needs a major makeover it was very old paint peeling tv would go on channel one. Bath is too hard to get in and out of for older people. Not enough chairs to sit in and generally rundown
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This room had mold all over shower curtains there were alcohol and all sorts of stains and smells.i would like a full refund actually,just for putting up with it. This motel should be closed down. Don't stay there I would rate this O
Stayed 2 nights in Oct 2020

6/10 Okay

Rose, Kerikeri

Travelled with partner
Liked: Cleanliness, staff & service
Good location. Beds were awful. Need replacing, you can fèel every spring!!
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice bathroom and bed. Electric jug area is a bit limited.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your interest in giving feedback. Please tell us more about your stay.Thanks for your interest in giving feedback. Please tell us more about your stay.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Fridge was not clean. Left over food was still in the fridge
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Being charged before we arrived! TV remote not working at all on very basic TV. Replaced at 9pm but we were over it. Shower wash in the strangest cheap bottle ever with a nozzle like a cows teat???
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and went about their work discreetly. Amenities in rooms good , cleanliness very good. Conveniently located for food outlets, bars, shops and sporting events. Pleasant walks by the river into the city centre.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Good value for price paid. Second time we have stayed and would stay again.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The room smelt . Also the shower curtains were disgustingly dirty. The bed was too soft and the mattress was stained. It could have been cleaner. I was happy to leave. The receptionist was nice and helpful. Great location.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy stove top - covered in grease, dirty dishes in cupboard were wet and some with grains of rice on them, no plug in bathroom basin, vanity drawer in bathroom falling out, base of iron blackened and pitted (should have been replaced), 3-pt plug in main bedroom falling out of wall, spare blankets in main bedroom for double bed far too small for that size of bed.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The spa bath had no seal around the edge and the water from the shower went down the gaps. The fridge was turned off at the wall and I had to pull it out to turn it on and there was dust underneath. There were not enough blankets on the beds and no spare ones in the cupboard.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet ..............................
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

4/10 Poor

Robyn, New Plymouth

Travelled with family
Disliked: Staff & service, property conditions & facilities
The first room we were put into smelled really badly of a mouldy smell. The bathroom ceiling and toilet were covered in mound and bathroom door had signs of water damage. Carpet was old and smelly as well. The did swap us to another room which was much better but still had things like a blown light bulb, loose and rusting catch on the window and blurry sky tv. The whole motel probably due for an revamp.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a second great stay, room was nice and quiet and set back from the street! Nice and warm room and daughter loves the pool. Thank you for the cookies
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Clean and well priced. Bathroom window was blowing a gale until I used some cardboard to completely close it. shower had nowhere to put your soap, shampoo etc, except on the floor. Also the shower would go from cold to very hot a lot, presumably as soon as some one in the next chalet flushed. its the little things that make a good hotel great....
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are fine and clean enough. The bathroom could do with some maintenance. Would be great if they had a kitchenette.
Stayed 4 nights in Sep 2019

8/10 Good

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap and cheerful
It was just fine. It met our needs for 1 night. She let us check in early which was appreciated. Also the 11am check out is good
Stayed 1 night in Sep 2019

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't much to like. The only reason why I, we stayed there was because I was late making a reservation. All other motel, motels booked out for that weekend. It was available for the dates that I required. I know why now. I, we were very disappointed with our room. I chair, so to eat or watch TV you had to sit on the bed. I feel this facility is a health and safety issue. Safety, the microwave on bench with the toaster and jug on top. I suppose we could have moved the microwave oven to the desk whilst using the toaster and boiling the jug. Secondly, having to wash dishes in the bathroom basin? No ventilation system in the bathroom, opening the window. No designated parking per room. Take pot luck. I was told to park in other block. Towels changed every day, hoping to have towel flannel and bath mat replaced. Oh and tea towel. Defiantly will not return or recommend to any one. Over priced for what you get.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Bathroom not very clean.Blind filthy.shower soaked most of bathroom floor
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019