Ratings based on 289 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Ottawa

Need to improve cleanliness

Posted 20-May-2015
Bathroom not cleaned properly, stains on bedspread, mattress cover, curtains and wall. Closet door handle broken and chair ripped.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Montreal, Qc

quiet spot just off the highway!

Posted 20-May-2015
Pros: close to the highway but very quiet!!
Location: Just a short drive to so many beautiful areas....Ancaster wwas such a nice spot to shop, and the pet shop beside the hotel was amazing!
Always a great stay at Best Western! What an amazing staff they have, sweet and more than happy to help with anything I needed! They went above and beyond for us two weary travellers and I can't thank them enough!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Fort McMurray, AB

Clean and friendly. Close to GO Train station

Posted 13-May-2015
Pros: Close to GO train station
Cons: Needs Opulence pillows and office chair needed repairs.
Hotel staff were friendly and hotel was clean. Could use some upgrades in the rooms to Best Western standards.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel. Close to the Competition Location

Posted 03-May-2015
The staff were extremely helpful. The room was spotless and very clean. Great price and location. The only problem I could say we experienced was the noise from the other people staying there. We could also hear the people above in the bath tub.
4 out of 5
Recommended
for Families
by A verified travellerfrom eastern Ontario

Handy hotel to retreat to when visiting family

Posted 28-Apr-2015
Pros: Location and peaceful. Even though it is virtually on top of the 401 ther was no noticeable traffic noise in our room
Cons: The breakfast was surprisingly good - but decent tableware, plates, cups etc would be real icing on the cake
Location: As mentioned, easy access fro the 401 and good eateries within walking distance
We chose this hotel because it looked to be an easy walk when visiting our grandchildren and after several hours on the road a walk always feels good. We were not disappointed. A selection of well recognized eateries were also close by. Next time we will take along our swimwear and take advantage of the large indoor pool.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Apr-2015
They were having renovation on one of the floors, plumbring wasn't good in bath room. I had trouble with the room key I had to get it changed 5 times. staff was excellent
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Burlington

Average

Posted 24-Apr-2015
Positives....clean, comfortable, quiet, daytime front desk staff and room cleaning staff friendly, knowledgable and helpful, good breakfast Negative..poor wifi kept dropping, nighttime staff did not make an effort to provide wifi details and was not too friendly, no security lock on room door, no bottled water in machines
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Windsor, ON

Nice hotel, good location.

Posted 21-Apr-2015
Pros: Whirlpool, breakfast, free parking and free internet that worked.
Cons: Bed was too firm and not enough pillows or larger ones.
Location: Several malls and restaurants nearby.
Stayed one night after visiting our son in Toronto. Located just off the highway for easy access. Had the features I wanted although I found the bed to be too firm.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cherry Valley

Clean rooms and nice rooms

Posted 05-Apr-2015
Pros: Cleanliness
Cons: no
Location: Royal Botanical Gardens close by
I am always pleased with the rooms and the cleanliness of this hotel. Have stayed here numerous times and not been disappointed
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Mar-2015
Pros: Location
Cons: Nothing
Location: Very good
Good bathroom. Good T.V. Just good. Almost not good, but mostly good.