Daily buffet breakfast (EUR 18.5 per person)
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Reviews of the niu Fusion

the niu Fusion
Steindamm 68-70, Hamburg, HH

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 60 reviews" "
Rating 8 - Good. 18 out of 60 reviews" "
Rating 6 - Okay. 12 out of 60 reviews" "
Rating 4 - Poor. 2 out of 60 reviews" "
Rating 2 - Terrible. 6 out of 60 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend

10/10 Excellent

Peter, Yatton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, room was quite small, but was comfy and there was also a nice bar and reception area
Stayed 2 nights in Nov 2023

8/10 Good

oscar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Ok rooms and hotel. Staff not that freindly or helpful. Location is very unsafe.
Stayed 3 nights in Oct 2023
Response from Your team of the niu Fusion on 3 Nov 2023
Dear guest,Thank you for your positive comment. It's nice to read that you liked our hotel and the room. Thanks also for letting us know. However, we regret that you were not satisfied with the staff. We sincerely apologise for the inconvenience caused and hope that we will be able to welcome you back as our guest.

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Initially our shower was broken and held together by tape, the area was incredibly noisy and I found hairs on the new towels.
Stayed 3 nights in Oct 2023
Response from the niu Fusion on 10 Oct 2023
Dear guest,Thank you for taking the time to leave a review.We regret that your shower was initially broken and you were not satisfied with the cleanliness. The described shortcomings do not correspond to our usual service and quality standards. Your criticism will be forwarded internally and we sincerely apologize for the inconvenience. As you may appreciate the local area is not under our control.Hopefully you'll give us another chance to provide a better experience in the future.With kind regardsYour the niu Fusion team

10/10 Excellent

Guillermo, North las vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is too expensive for the options they offer. It’s more convenient to have breakfast at any of the restaurants that surround the hotel. The bed is super comfortable and the property’s location is close to public transportation and central station.
Stayed 3 nights in Sep 2023

2/10 Terrible

Akira

Stayed 3 nights in Sep 2023

6/10 Okay

Steven

Liked: Cleanliness
Staying at the Niu was a mixed experience, both good and bad. The good points first - the included breakfast contained a lot of variety (a lot more than other hotels), the staff were quite friendly, the artwork was lovely and the Internet speed was good. Additionally, the room was quite modern and the presentation of the room was good. I was also not penalised because I was late (due to a delay in trains) - but I don't know if this was to do with Expedia or to do with the hotel itself. Unfortunately, these points were marred a little by the fact the bathroom (and shower especially) was small, the room was super warm (noting, in fairness, it was summer and I was on the top story) and there was no air conditioning. There also seemed to be some discrepancy - in the first two days - between whether I had paid for the included breakfast (which I had via Expedia) or not and I had to spend a bit of time with Expedia to check and reach out to the hotel. To be fair, this is not a terrible hotel, it's a reasonable hotel, but to take it from an 'okay' hotel to a good or great hotel would be the introduction of (reverse cycle) air con, better signage from the outside and consolidating records rather than my having to go back to Expedia to sort out whether I can have breakfast in the hotel or not.
Stayed 5 nights in Aug 2023
Response from the niu Fusion on 5 Sept 2023
Dear guest,Thank you for sharing your positive as well as negative experiences with us. Your feedback is very important to us. It helps us to constantly put our services to the test. We apologise for any inconvenience caused. We would be very pleased to have you visit us again.Best regards,Your team of the niu Fusion

2/10 Terrible

KWAKU

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service or customer satisfaction seems lost in the transaction after several times engaging with the Host face-to-face at the front desk. I wonder whether diversity training has reached this employer to improve profit margin. For diversity, the neighbourhood seems friendly to the eyesore of a sex shop, prostitutes and refugees roaming hopelessly and waiting for their next victim. Be careful with your mobile phones, wallet and purse. I will not even inform my worse enemy to book this accommodation. There was no fridge in the room or air conditioning. Contrary to what was been promoted as a global chain of Hotels with five stars. Not Disabled and LGBTQ friendly. We hope you enjoy your stay with Novum Style Hotel Hamburg-Centrum the niu Fusion.
Stayed 3 nights in Aug 2023

6/10 Okay

Martin

Liked: Cleanliness
Disliked: Room comfort
Expensive with no value
Incredible expensive and really mediocre accommodation. Room claustrophobic small. Low light, even in a bathroom. No A/C so needed to have a window open the whole time to have some air. That meant tons of noice, from people in that "lovely" neighborhood, police cars and ambulances, construction work, house keeping at ungodly hours etc. Breakfast very simple. This is not a place i would ever consider returning again.
Stayed 3 nights in Aug 2023

2/10 Terrible

Kun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in Germany
I would say this is the worst hotel I have never stayed , firstly the check in takes ages I waited 20 mins , and then there is no shower gel , ( the bottle was empty)more importantly they don’t allow me to have a guest , they stop my friend to my room ,this is so hilarious,
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Dein Team vom the niu Fusuion on 11 Jul 2023
Lieber Peter,vielen lieben Dank für deine super Bewertung. Wir freuen uns, dass du mit unserem Service zufrieden warst. Beste Grüße,Dein Team vom the niu Fusuion

8/10 Good

Florian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im Großen und Ganzen war es schon gut
Stayed 2 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Mikko

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

6/10 Okay

Cengiz

Stayed 4 nights in Dec 2023

10/10 Excellent

Trond Arntzen

Stayed 3 nights in Nov 2023

8/10 Good

Harald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel - schlechtes Stadtviertel
Das Hotel war wie bei allen Niu-Hotels sehr gut. Ungewöhnlich war, dass hier ein altmodischer Duschvorhang zum Einsatz kam. Die Umgebung war eher zum Abgewöhnen -> ich habe mich wie im Nahen Osten gefühlt.
Stayed 1 night in Nov 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel til prisen! men parkering er skidt.
Vi blev taget godt imod, hotellet var rent og fint. selvom der er var meget støj udenfor kunne men ikke høre det rigtigt hvis man lukkede vinduerne. Morgen buffet er frisk og matchende prisen. Det eneste MEN er rampen ned til parkeringskælderen er så smal at hvis du kører i en større bil end en Aygo eller UP er det næsten umuligt at komme derned.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderas
Mycket bra boende, rent och snyggt. Vänliga personer i receptionen. Nära till tåg- och busstation. Gott om matställen av olika slag i närheten. Polisstation i grannskapet.
Stayed 1 night in Nov 2023
Response from the niu Fusion on 17 Nov 2023
Dear guest,Thank you for choosing to stay with us and leaving such a lovely feedback. Nothing can makes us happier than satisfied guests. It would be our pleasure to welcome you back one day.With kind regardsYour the niu Fusion team

8/10 Good

sten

Stayed 3 nights in Nov 2023

6/10 Okay

Marc

Stayed 4 nights in Oct 2023

8/10 Good

Lillian Lund

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Billigt, centralt og gode værelser.
Værelserne var små, men moderne og velfungerende med udmærkede badeværelser. Der var rent. Da vi på forhånd forsøgte at ringe til hotellet, blev opkaldet ikke besvaret, og der var ikke angivet en mailadresse. Ved ankomsten var vi ikke umiddelbart venter af personalet, men de fik da fundet frem til vores reservation. Man kunne fravælge rengøring og i stedet få 1 lille øl eller sodavand per værelse. Efter dag 1 virkede vore nøglekort ikke, men det blev hurtigt ordnet. Beliggenheden var i et kvarter med beboerne af ikke vestlig afstamning og i gåafstand fra gågade og seværdigheder.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Alexander

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel ok un zweckmäßig.Lage an sich gut, leider Drogenmileu Gegend.
Stayed 4 nights in Sep 2023

10/10 Excellent

Heike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Würden wir wieder buchen.
Stayed 4 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Preis Leistung ist ok
Das Personal könnte etwas freundlicher sein, beim Frühstück. Kontrolle : Zimmer Nummer ........statt guten Morgen, ihre Zi. Nr. bitte. Die Stühle sind unbequem, wie Melkschemel. Das war vorher bei New Style Hotel besser. Auch die Bar , war trocken u. unhöflich.
Stayed 2 nights in Sep 2023

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Das Hotel ist sauber, fußläufig zum Bahnhof in gut 10 Minuten zu erreichen.
Stayed 3 nights in Sep 2023
Response from the niu Fusion on 28 Sept 2023
Lieber Gast,wir freuen uns über Deine gute Bewertung und das tolle Feedback.Vielen Dank und hoffentlich auf ein baldiges Wiedersehen.Mit besten GrüßenDein Team vom the niu Fusion

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Sandra

Travelled with group
Disliked: Amenities
Das Zimmer war sauber und soweit in Ordnung. Allerdings war das Zimmer klein und das Badezimmer winzig. Die Eckdusche hatte einen Vorhang, was wirklich nicht sehr hygienisch ist. Und da ist das Doppelzimmer für 158 Euro pro Nacht dann doch total überteuert! Mag sein, dass dieser Preis zum Teil an dem Reeperbahn-Fest lag, dennoch, für die Zimmerausstattung und diese Lage ist es total überteuert gewesen! In dem Viertel in dem das Hotel steht, möchte man abends nicht spazieren gehen. Als Frau schon gar nicht!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, even got to my room before the official check in (as they obviously saw that I needed sleep). Super good breakfast, fresh and very big selection. Staff was always very helpful and welcoming, definitely recommend this hotel!
Stayed 2 nights in Sep 2023

6/10 Okay

Pia

Liked: Cleanliness
Personal am Empfang nicht sehr freundlich. Dusche mit Duschvorhang. Licht über Spiegel am 2. Tag defekt, wurde nicht repariert. Hotel liegt in Viertel mit viel Ausländer. Morgenessen am Samstag erst ab 7 Uhr, obwohl bereits ab 6.30 Uhr alles vorbereitet war. Nähe Bahnhof/U3 gut gelegen.
Stayed 3 nights in Sep 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great interior, good location but at night I felt a bit unsafe
Stayed 1 night in Sep 2023
Response from Your team of the niu Fusion on 14 Sept 2023
Dear guest,It is our pleasure to know, that we have been able to offer you an unforgettable stay with us and that we have fully met your expectations. We are also looking forward to welcoming you as a guest again.Best regards,Your team of the niu Fusion

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Krystian Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War angenehm
Stayed 1 night in Aug 2023

8/10 Good

Lars

Området lidt utrygt men selve hotellet var fint
Stayed 2 nights in Aug 2023

10/10 Excellent

Birte

Stayed 3 nights in Aug 2023

8/10 Good

Wabile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

8/10 Good

Rene

Stayed 2 nights in Aug 2023

10/10 Excellent

Kim

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Rengøringen tog ikke skrald med fra værelset.
Stayed 3 nights in Aug 2023

2/10 Terrible

Dennis

Stayed 1 night in Aug 2023

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Anders

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fint hotel, dog lidt problemer med parkering
Rigtig fint hotel, dog var parkeringen til hotellet et på andet hotel på den anden side af gaden. Hotellet vi skulle parkere ved var i en meget smal kælder, og prisen var voldsom dyr. På trods af det var personalet meget venligt:)
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Marcel Alois

Liked: Cleanliness, amenities, property conditions & facilities
Am Weg zur Unterkunft hatte ich aufgrund der dort lebenden Menschengruppe, immer ein unsicheres Gefühl. Vor allem beim Hansaplatz, Stralsunder Straße & Steindamm.
Stayed 3 nights in Jul 2023

6/10 Okay

Nick

Stayed 4 nights in Jul 2023

10/10 Excellent

vibeke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skønt moderniseret hotel
Dejligt hotel i gåafstand fra det meste. Vi elsker at gå, så har ikke taget deres metro, men den ligger tæt på. Derimod tog vi bus 16 over på den anden side af gaden til Reeperbahn området, da det ville blive for langt med gåture både frem og tilbage. Ligger i et område med masser god mad og drikke Morgenmaden var helt fin og de var søde og smilende både i restauranten og receptionen.
Stayed 3 nights in Jul 2023

6/10 Okay

Martino

Liked: Cleanliness
Für eine Nacht war das Hotel ok. Bei dem Preis hätten wir allerdings ein besseres Zimmer erwartet. Für längere Aufenthalte ist es schon sehr beengt. Außerdem Fön kaputt, Duschgel alle und sehr laut. Die im Netz angebotene Parkmöglichkeit war dann leider nicht vorhanden. Wir sollten in der Tiefgarage eines benachbarten Hotels parken. Als wir die Gebühren von 24€ mit einem 50€ Schein bezahlen wollten, teilte uns die Anzeige des Automaten mit, dass es kein Wechselgeld gibt. Allerdings erst nachdem das Geld eingezogen war!! Was soll das?! Wir kommen garantiert nicht wieder.
Stayed 1 night in Jul 2023

10/10 Excellent

Niels

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
by ophold
En god detalje var man man kunne få en drink, hvis man satte den mærkat på døren, for at være miljørigtig. Man en drink er ikke en sodavand §:-(
Stayed 3 nights in Jul 2023

10/10 Excellent

Kay

Stayed 1 night in Jul 2023

10/10 Excellent

Kurt

Stayed 2 nights in Jul 2023