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Great location, hotel was clean, staff lovely, room made up everyday and clean towels, continental breakfast was fine, no kettle or fridge in room
Tina
Stayed 3 nights in Dec 2023
8/10 Good
Becky
Business traveller
5 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Great location for the Hamburg central station
The room was clean and large, with plenty of storage, but a bit spartan, it could have done with some pictures on the wall or other decoration. Breakfast was continental with a fair choice. Great location just round the corner from Hamburg Central station
Not so friendly staff, rooms facing the main square are noisy. No aircon - cooling.
DEVESH MILIND
Stayed 3 nights in Jul 2023
6/10 Okay
Verified traveller
Travelled with family
14 Jul 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Traveling with one teen, the hotel was mainly clean with a very nice breakfast. Our room opened onto the very busy street, and since the weather was very hot we needed the window open so it was very loud late into the night with people yelling, throwing bottles, and sirens. There was no fan or refrigerator, the single beds were very narrow with barely any space between them. The bathroom was very small with no window so a shower resulted in high humidity in the room. On the plus side the location was near to the train and city center with many restaurant choices so it was convenient for sightseeing.
Good value for the location. Mere steps from the Hamburg main train station and a host of attractions, including the charming St. Georg neighbourhood. Very quiet rooms that are basic but comfortable. Breakfast was basic but fresh and a decent variety. Would certainly stay again and recommended for budget conscious travellers.
Without a doubt, it is the worst hotel we have stayed in in our lives.
Worst of all was the rude and impolite treatment of the gentleman at the reception. He was rude, spoiled and did not give us a solution to the problem.
We reserved a Triple Comfort room with a sofa bed included for three adults, and upon entering the small room it only had two beds. That was all!
We asked to be moved to a room for three people and they told us that the hotel was full. Finally they brought a small bed that hardly fit in the small room and made it difficult for us to move inside it.
Our son had to sleep in that uncomfortable and old bed that was right next to the heater. They never solved our problem.
But the rude and impolite treatment of the reception employee will be unforgettable.
Never stay in this hotel.
This is my second stay in a Novum Hotel in Hamburg. This hotel is perfect for single and accompanied travellers. 2 minutes from the central railway station and there are many eating places in the neighbourhood. The hotel is quiet and the breakfast is delicious.
Doreen
Stayed 7 nights in Apr 2023
Response from Novum Hotel Norddeutscher Hof Hamburg on 5 May 2023
Dear guest,What an incredible comment you left us. Thanks a lot and we hope we will have the pleasure to welcome you back one day.With kind regardsYour Novum Hotel Norddeutscher Hof Hamburg team
Response from Novum Hotel Norddeutscher Hof Hamburg on 27 Mar 2023
Sehr geehrter Gast,vielen Dank für Ihren Besuch und dass Sie uns bewertet haben.Hoffentlich kommen Sie uns wieder einmal besuchen - Wir freuen uns auf Sie!Mit freundlichen GrüßenIhr Team vom Novum Hotel Norddeutscher Hof Hamburg
This hotel does not match the photos you book on the site.
In fact, when you arrive it's dirty, ugly smelly rooms, with tattered beds. many steps, people with a suitcase won't even be able to enter the hotel! These people deceive their customers, they charge a very large fee (170€ per night) I do not recommend anyone to book a hotel, they are scammers!
Chose hotel for its family room for 4 of us. Arrived at 10am after disembarking from a cruise. Reception was able to get us into a room that was ready for checkin.
Room was small but adequate.
Breakfast was quite good. Did not have fruit mix that I like that was available at another Novum hotel we stayed at a few weeks ago pre-cruise.
Chin-Hock
Stayed 1 night in Jan 2023
6/10 Okay
Jamile
1 Dec 2022
Jamile
Stayed 1 night in Nov 2022
4/10 Poor
Matthew
Business traveller
12 Nov 2022
Liked: Staff & service
Disliked: Property conditions & facilities
The room was cleanish, but there was visible filth in the bathroom, dust that has sat forever, hair stuck to walls, etc. Also, the shower was broken, couldn't adjust height.
Response from Your team of Novum Hotel Norddeutscher Hof Hamburg on 14 Sept 2022
Dear Stephen,Thank you for your great review. It is a pleasure to know that you enjoyed your stay with us and that you were also satisfied with the service provided by our staff. We work every day to ensure that every guest feels comfortable with us.We hope to see you again with us. Best regards,Your team of Novum Hotel Norddeutscher Hof Hamburg
6/10 Okay
NECATI
22 Jul 2022
Liked: Cleanliness
The room i am given was in the same floor as the reception. It was really noisy at night and i had a hard time sleeping.
Arrived really late but no problem with check in . Room was simple but beds VERY comfortable. ABout 12 steps to reception could be a prob for some. Not much noise about the place. All very clean and breakfast was EXCELLENT. Very convenient for railway station and U Bahn and a few shops restaurants and bars within 50m
Anne
Stayed 5 nights in Jun 2022
10/10 Excellent
Gordon
6 Jun 2022
Gordon
Stayed 1 night in Jun 2022
8/10 Good
jeannie
Travelled with partner
30 May 2022
Liked: Cleanliness
Did not have a lobby to relax in. Breakfast buffet was good but not a lot of food choices.
the place looks good from the picture but the carpet smell bad, couldn't sleep, nice breakfast
michael
Stayed 1 night in Mar 2022
10/10 Excellent
Evan Michael
2 Mar 2022
Liked: Cleanliness, staff & service, amenities
Evan Michael
Stayed 2 nights in Feb 2022
6/10 Okay
Jens
Travelled with family
13 Dec 2021
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed Friday and Saturday night. Terrible sleep because a close by night club plays loud music until 5 in the morning. The hotel tries to work with the covid 19 restrictions in their breakfast restaurant, but it is very tight. Would be better to make bookings for breakfast, to avoid too many people in the restaurant.
Good location close to the city and train station
Jens
Stayed 2 nights in Dec 2021
Response from Your team of Novum Hotel Norddeutscher Hof Hamburg on 14 Dec 2021
Dear Jens,
thank you for your review. We very much regret that you felt disturbed by the noise of the discotheque during your night's rest. Of course, we can understand your anger about the situation. We sincerely apologize for any inconvenience. Unfortunately, as hoteliers in urban tourism, we do not always have an influence on what happens outside.
Best regards,
Your team of Novum Hotel Norddeutscher Hof Hamburg
2/10 Terrible
Magdalena
Travelled with family
4 Nov 2021
Liked: Cleanliness
Disliked: Room comfort
Worst bed I've ever slept on.
) There is little to no chance to get a parking near the hotel, so take into account you'll probably have to park in a garage for around 25 euro/ 24 hrs.
) The beds were the worst I've ever had the displeasure to find in a hotel. Like sleeping directly on wires, just horrible on all accounts.
) Temperature was aweful. Me and my husband slept on the 3rd floor and had to keep our window open from check-in to check-out to not suffocate (and yes, we turned of the radiator). It seems it was the whole floor 3 that was cooked. In-laws slept on 4th floor and didn't have this issue.
) The room and bathroom was clean and felt fresh, which was a slight bonus.
) Breakfast was sort of what we expected. Low quality but reliable.
) Keep in mind that the church bells can be heard every 30 minutes all through the night, if you are a light sleeper this might be a problem.
Magdalena
Stayed 4 nights in Oct 2021
Response from Your team of Novum Hotel Norddeutscher Hof Hamburg on 5 Nov 2021
Dear Magdelena,
Thank you for your review. We regret that you were not completely satisfied with our service and we apologize for the inconvenience. We will forward your comment internally.
Hopefully you will visit us again.
Best regards,
Your team of Novum Hotel Norddeutscher Hof Hamburg
6/10 Okay
JINBEOM, Tampa
13 Sept 2021
Everything is just ok, room condition, bathroom, and staff.
Response from Novum Hotel Norddeutscher Hof Hamburg Team on 2 Jul 2021
Dear guest,
Thank you very much for your review.
Of course we are sorry that your feedback is completely negative and we apologize for any inconvenience.
With best regards
Your Novum Hotel Norddeutscher Hof Hamburg
Satisfied with almost everything (e.g., location, cleanness). The hotel seem recently renovated. The only negative would be the bed (bad quality of mattress, okay linen). Because of covid19, we didn't try breakfast (so no comment about breakfast).
Verified traveller
Stayed 2 nights in Aug 2020
4/10 Poor
Monika, Richmond
Travelled with family
11 Aug 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
Basic accommodation, not much frill or beautiful details, no air con, but clean and good location.
Handy location for railway station, friendly receptionist, decent room, good breakfast. Building has a lift but hotel entrance steps might make it inaccessible for some - please check.
Overall, good value and I enjoyed my stay.
This was my I believe 5/6 stay at this hotel.It is very clean,comfortable with friendly English speaking staff.The Continental Breakfast is excellent and plentiful.Very close to the main railway station - Hauptbahnhof (25 min's to the airport and a less than 10min walk to the main shopping area.Only downside some noisy residents in the corridors.
Staff at reception were not helpful. I was looking for a laundromat to so some washing of clothes, 3 staff did not know where the closet one was and did not offer to help me find one