It was my first stay at the hotel. Although I arrived very late due to the night flight into the city, the staff was very friendly and immediately helped me check in. I was on a business trip, and the in-room internet connection was more than satisfactory to suit my needs to contact my home office. I cannot leave a comment about other business facilities (such as printing and scanning) that I have not used, though. The room was extremely tidy with pretty much everything I need to soothe up.
The location is very nice, with close proximity to the city's commercial and shopping areas. I could find pretty much anything I need within the next two blocks, such as some office supplies or extra clothes.
Only notable fault was that the mini bar was completely empty throughout during my stay. The staff on the ground floor, however, helped me buy beverages or snacks any time I wanted. Accordingly, I cannot find any fault on it either.
"Excellent value for money (except for breakfast)"
The hotel is excellently located at the river Elbe with fast access to the Autobahn (south) and to Hamburg city center. The hotel is in good condition, the rooms (here: standard plus) sufficiently equipped and very practical for (here) a 10 days stay. Hotel staff is friendly and helpful. Free parking available, but always full; you still can easily avoid the garage parking fee by parking just outside the hotel compound. Breakfast buffet is quite good, however, 18 Euros is too much for people who can't do an "all you can eat thingy" for breakfast. I am originally from Hamburg and definitely will choose this hotel again for my next hometown visit.
Good sized, clean and comfortable rooms. You get English channels on TV. Excellent staff! Breakfast options are limited - no omelettes or other egg options other than boiled eggs. Perfect location since its one station away from the main station. A quite place with good restaurant options near by. A very good place for a business trip or personal family holiday.
The staff was knowledgeable also in the English language. Every effort was made to accommodate. The Dining room was enjoyable, staff again very friendly , speedy and charming. Never the need to hurry. We can only say the most positive.
Great value hotel. Room was spacious and clean. Beds very comfortable. Location a bit out of town but metro only a ten minute walk away or even better 112 bus stop is directly outside the hotel runs into town every twenty minutes or so. Breakfast was lovely and worth the 10.9 euros.
Staff welcoming and very helpful. Room was of high standard and clean. Hotels in the uk should look and learn. Myself and a friend enjoyed several days knowing the service would always be with a smile.
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