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Reviews of Fairmont Hotel Vier Jahreszeiten Hamburg

5 out of 5
Fairmont Hotel Vier Jahreszeiten Hamburg
Neuer Jungfernstieg 9-14, Hamburg, HH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 496 out of 601 reviews" "
Rating 8 - Good. 75 out of 601 reviews" "
Rating 6 - Okay. 16 out of 601 reviews" "
Rating 4 - Poor. 8 out of 601 reviews" "
Rating 2 - Terrible. 6 out of 601 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ansolutely the best in Hamburg
Stayed 1 night in Mar 2024

10/10 Excellent

iman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel of Hamburg
Most amazing service , rooms , views and everything!! 10 star hotel
Stayed 1 night in Nov 2023
Response from Fairmont Hotel Vier Jahreszeiten on 17 Nov 2023
Dear Christine,We very much appreciate your comments regarding your stay at the Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Leonie Herz Guest Relation

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic decor
Stayed 1 night in Oct 2023
Response from Antonia Posor on 30 Nov 2023
Dear Mr. Nettesheim,thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories.We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards,Antonia PosorGuest Relation

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The old style 5star hotel. Best hotel we have ever been so far. Third time here.
Stayed 3 nights in Aug 2023
Response from Antonia Posor on 28 Aug 2023
Dear Mr. Doo,thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories.We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards,Antonia PosorGuest Relation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Antonia Posor on 23 Aug 2023
Dear Mr. Wennin,thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories.We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards,Antonia PosorGuest Relation

10/10 Excellent

Kevin

Stayed 2 nights in Aug 2023
Response from Jan-Luca Wessels on 9 Aug 2023
Sehr geehrter Herr Arens,wir danken Ihnen vielmals für Ihre positive Bewertung zu Ihrem Aufenthalt bei uns im Hotel Vier Jahreszeiten in Hamburg. Schön, dass Sie bei uns waren!Wir freuen uns sehr, dass Sie sich bei uns rundum wohl gefühlt haben. Ihre Zufriedenheit ist für alle KollegInnen die wohl schönste Belohnung - und zugleich auch eine fantastische Motivation. Wir danken Ihnen noch einmal vielmals und hoffen, Sie schon bald wieder bei uns im Herzen der Hansestadt Hamburg begrüßen zu dürfen.Mit den besten Grüßen von der Hamburger Binnenalster Jan-Luca WesselsGuest Relation

10/10 Excellent

Jesper

Stayed 3 nights in Jul 2023
Response from Antonia Posor on 23 Aug 2023
Dear Mr. Præstensgaard,thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories.We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards,Antonia PosorGuest Relation

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in a perfect location
Stayed 1 night in Jul 2023
Response from Antonia Posor on 23 Aug 2023
Dear Mrs. Mailhiot,thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories.We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards,Antonia PosorGuest Relation

10/10 Excellent

Vali

Stayed 2 nights in May 2023
Response from Antonia Posor on 19 Jul 2023
Dear Guest,thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories.We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards,Antonia PosorGuest Relation

8/10 Good

Priya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! The staff are extremely friendly. The spa is amazing and the relaxation room certainly helps recharge you. Great location to the Christmas markets.
Response from Antonia Posor on 30 Nov 2023
Dear Mrs. Nandha,thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories.We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards,Antonia PosorGuest Relation

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back!!
Amazing staff very nice and welcoming
Stayed 2 nights in Nov 2022
Response from Lisa Reiner on 30 Nov 2022
Dear Guest, thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories.We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards,Lisa ReinerGuest Relation

10/10 Excellent

Stephanie

Stayed 1 night in Jul 2022
Response from Lisa Schlünkes on 26 Jul 2022
Dear Mrs. Kraft, thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews and feedback from our guests and we will of course share your kind comments with our team. Positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. Dear Mrs. Kraft, we are delighted to read that you enjoyed your stay with us. We thank you once again and are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards, Lisa Schlünkes Guest Relation

10/10 Excellent

David, EAST KEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High end hotel in handy location with charming multilingual staff. It funtios as one would expect. Recommended.
Stayed 2 nights in May 2022
Response from Hotel Vier Jahreszeiten - Lisa Reiner on 19 May 2022
Dear Guest, thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such good reviews, as positive feedback is the most beautiful reward for our employees. We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards, Lisa Reiner Guest Relation

10/10 Excellent

Dogan

Stayed 2 nights in Apr 2022
Response from Hotel Vier Jahreszeiten - Lisa Reiner on 19 May 2022
Sehr verehrter Gast, wir danken Ihnen vielmals für Ihre positive Bewertung zu Ihrem Aufenthalt bei uns im Fairmont Hotel Vier Jahreszeiten in Hamburg. Wir freuen uns sehr, dass Sie sich bei uns wohl gefühlt haben. Ihre Zufriedenheit ist für unsere Mitarbeiter die wohl schönste Belohnung - und zugleich auch eine fantastische Motivation. Wir hoffen, Sie schon bald wieder bei uns im Herzen der Hansestadt Hamburg begrüßen zu dürfen. Herzliche Grüße Lisa Reiner Guest Relation

8/10 Good

shannaz

Stayed 3 nights in Apr 2022
Response from Hotel Vier Jahreszeiten - Lisa Reiner on 10 Apr 2022
Sehr geehrter Gast, wir danken Ihnen vielmals für Ihre positive Bewertung zu Ihrem Aufenthalt bei uns im Fairmont Hotel Vier Jahreszeiten in Hamburg. Schön, dass Sie bei uns waren! Wir hoffen, Sie schon bald wieder bei uns im Herzen der Hansestadt Hamburg begrüßen zu dürfen. Mit den besten Grüßen von der Hamburger Binnenalster Lisa Reiner Guest Relation

10/10 Excellent

Jacob

Stayed 2 nights in Mar 2022
Response from Hotel Vier Jahreszeiten - Lisa Reiner on 25 Mar 2022
Dear Guest, thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards, Lisa Reiner Guest Relation

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, the room was lovely and spacious and very comfortable bed with high quality linen as you would expect. The service was impeccable and we and our 3 year old were made to feel so welcome around the hotel. Incredible breakfast (additional charge). Nothing was too much trouble, we will be back! Thank you!
Stayed 2 nights in Jan 2022
Response from Lisa Reiner on 18 Jan 2022
Dear Guest, thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews and feedback from our guests and we will of course share your kind comments with our team. Positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. Dear Guest, we are delighted to read that you enjoyed your stay with us. We thank you once again and are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards, Lisa Reiner Guest Relation

8/10 Good

Dara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Lisa Reiner on 18 Jan 2022
Sehr geehrter Gast, wir danken Ihnen vielmals für Ihre positive Bewertung zu Ihrem Aufenthalt bei uns im Fairmont Hotel Vier Jahreszeiten in Hamburg. Schön, dass Sie bei uns waren! Wir hoffen, Sie schon bald wieder bei uns im Herzen der Hansestadt Hamburg begrüßen zu dürfen. Mit den besten Grüßen von der Hamburger Binnenalster Lisa Reiner Guest Relation

10/10 Excellent

Eloy, Garden City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unparalleled. A unique experience.
Stayed 1 night in Dec 2021
Response from Lisa Reiner on 18 Jan 2022
Dear Guest, thank you very much for choosing to stay with us at the Fairmont Hotel Vier Jahreszeiten during your recent visit to Hamburg and sharing your experience with us. It is always a pleasure to receive such wonderful reviews, as positive feedback is the most beautiful reward for our employees – and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We are looking forward to welcoming you soon again in the heart of Hamburg. With warm regards, Lisa Reiner Guest Relation

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
99% perfection
Everything is perfect except parking - it is best to use valet parking. We head straight to parking lot but we might have confused their system. Our luggage was sent to room late. Signage from parking lot to hotel lobby was not properly indicated too. That's the only drawback, otherwise everything is top notch 👌
Stayed 1 night in Oct 2021
Response from Saskia Koeglmeier - Guest Relation Manager on 22 Oct 2021
Dear Guest, we thank you for this positive review and great feedback regarding your recent stay with us. We are delighted to read that you enjoyed your time with us and we were able to provide you with a great experience. We would also like to thank you for your open feedback in regards to our parking and sincerely apologize for any inconveniences caused. We are looking forward to welcoming you back soon and remain with warm regards, Saskia Koeglmeier Guest Relation Manager

8/10 Good

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from S. Koeglmeier- Guest Relation Manager on 16 Oct 2021
Sehr verehrter Gast, wir danken Ihnen vielmals für diese positive Bewertung zu Ihrem Aufenthalt bei uns und hoffen, Sie auch bald wieder bei uns willkommen zu heißen. Mit freundlichen Grüßen, Saskia Köglmeier Guest Relation Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from S. Koeglmeier- Guest Relation Manager on 16 Oct 2021
Sehr verehrter Gast, wir danken Ihnen vielmals für diese positive Bewertung und das tolle Feedback zu Ihrem Aufenthalt bei uns und hoffen, Sie auch bald wieder bei uns willkommen zu heißen. Mit freundlichen Grüßen, Saskia Köglmeier Guest Relation Manager

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and courteous staff!
Stayed 1 night in Jul 2020
Response from Fairmont Hotel Vier Jahreszeiten on 14 Aug 2020
Dear Johan, Thank you very much for sharing your experience regarding your recent stay at Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback from our guests and we will of course share your feedback about our staff with our team. Positive feedback is the most beautiful reward for our employees - and also a fantastic motivation, as we strive to offer you the most excellent service while also creating unforgettable moments and memories. We really appreciate your comments and are looking forward to welcoming you soon again in the heart of Hamburg. Warm regards, Your team at Fairmont Hotel Vier Jahreszeiten Hamburg

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Lovely hotel, great location
Stayed 1 night in Feb 2020
Response from Fairmont Hotel Vier Jahreszeiten on 20 Feb 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Fairmont Hotel Vier Jahreszeiten

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and ambience. Staff first class. Only constructive feedback was lack of sleep due to noise attributed to a vent or fan that worked until 2a.m.
Stayed 1 night in Jan 2020
Response from Fairmont Hotel Vier Jahreszeiten on 20 Feb 2020
Dear Keith, We very much appreciate your comments regarding your stay at the Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Though, we would like to excuse your lack of sleep because of the vent. We really hope this is no reason for you to not come back to visit us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Leonie Weber on 4 Jan 2020
Sehr geehrter Gast, wir danken Ihnen vielmals für Ihre Bewertung zu Ihrem Aufenthalt im Fairmont Hotel Vier Jahreszeiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Leonie Weber Director of Marketing & Communications

10/10 Excellent

Kerstin, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Legendary Hamburg icon with excellent facilities and staff. Food offerings were varied and delicious; the spa was lovely, and the bars were lively, although drinks were pretty pricey. Entering this hotel is like taking a step back in time, but with modern conveniences. The elevator is small but beautiful and even contains a chair. The room was quiet and service was fantastic. The hotel is 3 minutes walk from the subway or the centre of the city with beautiful views. Highly recommend!
Stayed 3 nights in Dec 2019
Response from Leonie Weber on 30 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We highly appreciate your comments regarding our restaurants, spa and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonie Weber Director of Marketing & Communications

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Hamburg
Great
Stayed 1 night in Dec 2019
Response from Leonie Weber on 2 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

SethRomine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, one of the nicest hotels i have ever stayed in. Truly delivers its 5 star rating: room, staff, food the whole bit.
Stayed 3 nights in Apr 2018
Response from Leonie Weber on 30 Dec 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Kim

Stayed 3 nights in Nov 2019

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Notch
An exceptional hotel. Very friendly staff, but maybe a touch too obsequious.
Stayed 1 night in Nov 2019
Response from Leonie Weber on 19 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Alexander, Warsaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and property, super restaurants. Love Nikkei Nine. Was there many times. Strongly recomend.
Stayed 1 night in Nov 2019
Response from Leonie Weber on 19 Nov 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

8/10 Good

RICHARD

Stayed 2 nights in Oct 2019

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice hotel
Very pleasant stay 👏👏
Stayed 1 night in Oct 2019
Response from Leonie Weber on 9 Oct 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

6/10 Okay

Angelina

Travelled with family
Liked: Cleanliness, property conditions & facilities
One of the check in service staff made me feel discriminated because all other guests can check in when they arrived before 3pm, but I was told I have to wait until 3pm even though my room is ready even though I arrived earlier than others after long time flight, not friendly at all.
Stayed 1 night in Sep 2019
Response from Leonie Weber on 9 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Fairmont Hotel Vier Jahreszeiten. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2019
Response from Leonie Weber on 19 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

2/10 Terrible

Pureum

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Not worth a penny.
Just one word AWFUL!!! -had issue with the door and keys, so I had talked to so many different staffs in the hotel, including the manager but they do NOTHING all day long until they called me at 8pm whether I want to move to another room or wait till next day! In a 5 star hotel, they had all day long to deal with it but they call me at night to see if I would like to move?! Not worth a penny. -I had an issue at the hotel and how they handled it was rude, disrespecful and terrible. When something happens hotel staffs should try to assure me, try to make a guest feel safe and try to check up on their guset regularly to make sure their guests are okay. But they don't care. If something horrible happens at the hotel they don't care!! Don't feel safe in here. -room key doesn't work! Every time I try to lock the door I have to get a help from the staffs and they all said it's not working properly. -on the second day of my stay, I went to the gym in the morning and when I came back my room door was OPEN. It should never ever happen in a hotel especially in a 5 star hotel. -you can't experience the 5 star service here. I do not recommend it. Unless you only care about the view and the location, to me still not worth the money.
Stayed 3 nights in Sep 2019
Response from Leonie Weber on 8 Oct 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Fairmont Hotel Vier Jahreszeiten. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We would really like to ask you to contact our Guest Relations Manager Alexandra Mayer to assist you with your issue. Her E-Mail address: alexandra.mayer@Fairmont.com Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel Great location Would highly recommend
Stayed 2 nights in Aug 2019
Response from Leonie Weber on 19 Sept 2019
Dear guest, We very much appreciate your comments regarding your stay at the Fairmont Hotel Vier Jahreszeiten. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Director of Marketing & Communications on 20 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Director of Marketing & Communications on 20 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a wonderful Hotel.
Our second visit to Hamburg and also the Vier Jahreszeiten was another wonderful experience.
Stayed 2 nights in Jun 2019
Response from Director of Marketing & Communications on 20 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Director of Marketing & Communications on 20 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great service and property. Best hotel we’ve stayed for many years
Stayed 5 nights in Jun 2019
Response from Director of Marketing & Communications on 20 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonie Weber Director of Marketing & Communications

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice turn down service. Great having Nepresso in room. Spa was beautiful.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good Location and breakfast service in the restaurant but parking service and check out was very bad
Stayed 3 nights in Mar 2019

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business
Great hotel
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

4/10 Poor

Marco

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Not good enough
Room was not 100 % clean, bathroom was not as good as expected, room was small
Stayed 2 nights in Dec 2018

10/10 Excellent

Katrina

Lovely stay in a beautiful hotel
The stay was lovely. We couldn’t get into our room at the check in time as it was delayed but we were offered a complimentary coffee and cake while we waited. The room was super and the staff very helpful. Great location with beautiful views too.
Stayed 1 night in Aug 2018
Response from Director of Sales & Marketing on 27 Aug 2018
Dear guest, we very much appreciate your positive feedback regarding your stay at our house. It is always a pleasure to receive positive feedback. We are glad to hear that you enjoyed your room and our professional staff. Thank you for sharing your experience! We are looking forward to welcoming you again at our hotel and we hope your next visit will be as pleasant as the previous one! Best regards, Thomas Lindner Director of Sales & Marketing