Hot springs

Reviews of Hakoneonsen Sanso Nakamura

2.5 out of 5
Hakoneonsen Sanso Nakamura
1283-97 Sengokuhara, Hakone, Kanagawa-ken

Reviews

7.6

Good

Rating 10 - Excellent. 60 out of 203 reviews" "
Rating 8 - Good. 80 out of 203 reviews" "
Rating 6 - Okay. 36 out of 203 reviews" "
Rating 4 - Poor. 16 out of 203 reviews" "
Rating 2 - Terrible. 11 out of 203 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Fan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true"little (Japanese) hut in the mountains" with great onzen experience! You just have to embrace the whole experience. If you do, this is definitely 5 stars! If not, maybe look for a more westernized hotel instead. Just one caution, this mountain resort is up on a winding mountain road around .5-1km from bus stop "sengyoro mae". If you have heavy luggage, it's worth using baggage service at Hakone Yumoto station. I hauled it up the hard way and that was a sauna experience in itself, even in winter!
Stayed 2 nights in Dec 2023
Response from 箱根温泉山荘なかむら on 20 Dec 2023
Thank you for using our hotel. Thank you very much for your generous evaluation. We apologize for any inconvenience caused regarding your luggage as we are located in a remote mountain area. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

10/10 Excellent

Pauline Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and location were beautiful and the Onsen felt private. One small warning, the property is up a very steep hill so if you're relaying on public transit the location is a bit difficult to get to. But well worth it.
Stayed 2 nights in Oct 2023
Response from 箱根温泉山荘なかむら on 1 Nov 2023
Thank you for using our hotel. Thank you very much for your high evaluation. We apologize for any inconvenience caused. We look forward to seeing you again.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy and small. Nobody in the onsen when I used it. The tatami room is lovely and the bedding was very warm even in the cold weather
Stayed 1 night in Oct 2023
Response from 箱根温泉山荘なかむら on 26 Oct 2023
Thank you for using our hotel. Thank you very much for your high evaluation. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

10/10 Excellent

shizuyo

Stayed 2 nights in Oct 2023
Response from Hakone-onsen Sanso Nakamura on 6 Dec 2023
この度は箱根温泉山荘なかむらにご宿泊いただき、ありがとうございました。高い評価を頂戴し恐縮でございます。またのお越しを心よりお待ちしております。

10/10 Excellent

Kim Seng

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is set in a forested ambient and is very quiet and peaceful with the room overlooking trees. However, it is not convenient to access the hotel and we had to carry our heavy luggages from car park up a slope walking on slap of stone to reach reception.
Stayed 1 night in Sep 2023
Response from 箱根温泉山荘なかむら on 20 Sept 2023
Thank you for using our hotel. We would like to express our sincere gratitude for your high evaluation despite the inconvenience caused due to our location in the mountains. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent atmosphere.
Stayed 2 nights in Sep 2023
Response from なかむら on 12 Sept 2023
Thank you for using our hotel. Thank you very much for your high evaluation. We look forward to seeing you again.

10/10 Excellent

Dennis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a little hard to find. If you come from Gora by bus get off at the Senkyoromae stop. Look back in the direction you came and you'll see a sign for Nakamura wriiten in hiragana なかむらwith an arrow directing you around the corner and up the hill. After going what feels to be 300 metres up the hill you'll find it on the right, tucked away in the greenery. It's well worth the hike.
Stayed 2 nights in Aug 2023
Response from 箱根温泉山荘なかむら on 31 Aug 2023
Thank you for using our hotel. Thank you very much for your high evaluation, even though we have caused you some inconvenience. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
An amazing place to rest and experience Japan
Our stay here was the perfect break between the hustling of Japan’s busy cities. We enjoyed their onsen followed by a great dinner served by the most friendly and kind staff we found across Japan. They were all eager to make our stay the best possible.
Stayed 1 night in Jul 2023
Response from 箱根温泉山荘なかむら on 18 Jul 2023
Thank you for using our hotel. Thank you for your high evaluation. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind and very accommodating. They took the time to show us each and every aspect of the building, and they always made sure we felt at home. The onsens were also fantastic, and it was a great way to try one for the first time, as it was more private than others. The building itself is definitely showing its age, but overall our experience was amazing.
Stayed 2 nights in Jun 2023
Response from Hakone Onsen Sanso Nakamura on 6 Jul 2023
Thank you very much for your recent visit to Hakone Onsen Sanso Nakamura.We would also like to thank you again for your feedback on various points.We are very happy to hear that you enjoyed the hot spring bath, of which we are very proud.We hope that you were able to relax from your daily fatigue in an unusual space away from the hustle and bustle of the city.The entire staff will continue to make every effort to ensure that our guests have a pleasant stay with us.We look forward to welcoming you again.

10/10 Excellent

Xiaorong

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place. I enjoyed the hot spring a lot.
Stayed 1 night in May 2023
Response from 箱根温泉山荘なかむら on 28 May 2023
Thank you for using our hotel this time. Thank you for your high evaluation. We look forward to seeing you again.

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness
Ok
Stayed 1 night in May 2023
Response from 箱根温泉山荘なかむら on 28 May 2023
Thank you for using our hotel this time. Thank you for your high evaluation. We look forward to seeing you again.

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from our room was beautiful. Very peaceful setting.
Stayed 2 nights in May 2023
Response from 箱根温泉山荘なかむら on 31 May 2023
Thank you for using our hotel this time. Thank you for your high evaluation. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

6/10 Okay

Anthony

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from 箱根温泉山荘なかむら on 10 May 2023
Thank you for using our hotel. Thank you for your high evaluation. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

8/10 Good

Rosaline

Stayed 1 night in Apr 2023
Response from 箱根温泉山荘なかむら on 28 May 2023
Thank you for using our hotel this time. Thank you for your high evaluation. We look forward to seeing you again.

10/10 Excellent

thu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from 箱根温泉山荘なかむら on 12 May 2023
Thank you for using our hotel. Thank you for your high evaluation. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

10/10 Excellent

INGE PURNAWATY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to tourist spots, the staff was very nice.
Stayed 1 night in Mar 2023
Response from 箱根温泉山荘なかむら on 20 Mar 2023
Thank you for using our hotel. Thank you again for your generous evaluation. We look forward to seeing you again.

8/10 Good

Daniel

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Hakone Onsen Sanso Nakamura on 13 Jan 2023
箱根温泉山荘なかむらにご宿泊いただき、ありがとうございました。ご滞在中、お困りのことはございませんでしたでしょうか。またのお越しを心よりお待ちしております。

8/10 Good

Toshiyuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet, and kind and friendly staff.
Stayed 2 nights in Jul 2022
Response from Hakone Onsen Sanso Nakamura on 25 Jul 2022
この度は箱根温泉山荘なかむらにお越しいただき、ありがとうございました。 良い評価を貰うことができ、私たちにとって大変励みになります。 またお会いできることを楽しみにしております。

10/10 Excellent

Julie, Shinjuku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiet charm of an traditional ryokan can be the best. For the real feel of the area and the milky white onsen to make your skin feel like silk. The staff was amazing, the room felt like a true ryokan and the area was secluded and beautiful. Good for those with tattoos, but don’t expect all the fancy stuff - besides the meals, which are outstanding. For the real vacation feeling of a country I love to live in. I came here to recover from surgery for uterine cancer and the onsen is the best way to heal. I will visit again . . .
Stayed 3 nights in May 2022
Response from Hakone Onsen Sanso Nakamura on 24 Jun 2022
Thank you for staying at Hakone Onsen Sanso Nakamura. We are so pleased that you like our silky hot springs. We sincerely hope that you will get well soon and come Hakone again. Thank you.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Moorgor

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a very traditional hotel with off-the room toilet and washing facitily. The onsen was nice however part of it was under renovation so we need to waiting our turn to take the shower/bath even though the hotel was only partly occupied
Stayed 3 nights in Dec 2019
Response from 箱根温泉山荘なかむら on 22 Dec 2019
It is an old ryokan, but thank you for having a very high reputation. We apologize for any inconvenience this may have caused. We look forward to seeing you again. Hakone Onsen Sanso Nakamura

4/10 Poor

Verified traveller

Hotels.com’s disappointing service.
Unfortunately typhoon Hagibis created a landslide that blocked the entrance to many of the roads that accessed this remote hillside Hakone onsen. However, the late notice of property closure did not reach us in time to allow alternative arrangements. Under these uncertain conditions, “hotels.com” should consider improving its protocol for connecting clients with host properties. Especially for potentially major disasters, over 80 died, more timely, anticipatory information should have been provided...rather than abandoning clients and forcing them to find their own solutions in the middle of the night in a foreign country.
Stayed 5 nights in Oct 2019
Response from 箱根温泉山荘なかむら on 22 Dec 2019
I'm sorry for the serious and worry. Hakone Onsen Sanso Nakamura

4/10 Poor

Courtney, san francisco, ca

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property was difficult to access because we didn't have a car. It was a tough uphill trek from the bus stop, and no property pickup.
Stayed 2 nights in Apr 2019
Response from hakoneonnsen sannsou nakamura on 2 May 2019
Thank you very much for using this hotel. We apologize for any inconvenience caused by the transfer.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
it was good and i will book again!!!!!!!!!!!!!!!!!!
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

A bit overpriced, they charge kids 70% of adults so if you Total up, u can get a better place if u booked early enough.
Stayed 2 nights in Nov 2018

6/10 Okay

pol-amaury

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018
Response from 山荘なかむら on 16 Nov 2018
当館をご利用いただきありがとうございました。到らぬことが多かったと存じますが、これからも頑張りますので、またのご利用をお待ちしております。山荘なかむら

8/10 Good

David, Herzliyah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom was away in the corridor. The location of the Ryacon is on top on a high hill. No shuttle to the place from the bus station. Climbing by foot 20 to 30 minutes.
Stayed 2 nights in Nov 2018
Response from sannsou NAKAMURA on 8 Nov 2018
Thank You!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, somewhat dated, but enjoyable
The onsen was nice and the breakfast was terrific Japanese food. The rooms might be older but still comfortable. The area was very close to the little prince museum, Venetian glass museum , and pola art museum. Several restaurants and convience stores within walking distance.
Stayed 3 nights in Oct 2018
Response from nakamura on 18 Oct 2018
thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Traditional hotel with delicious food in a beautiful forested area. It’s pretty close to local attractions via bus so that’s a plus. There is a nice onsen, one for guys and one for girls and they switch every day because one is bigger.
Stayed 1 night in Sep 2018
Response from nakamura on 27 Sept 2018
thank you very much!

10/10 Excellent

Geoff, Martinez CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional Japanese experience
This stay was unexpectedly the highlight of our trip to Japan. When booking, I was just looking for a Japanese style room in a convenient location in the Hakone area. We got much more than that! We stayed 4 nights. There were no more than 2 or 3 other guests in the hotel, and only once did another guest eat in the dining room along with us. So the 3 of us (father and kids aged 21 and 15) were waited on at meals by a staff of 4. The staff speak zero English but their hearts are warm and they work hard! Given we were the only guests much of the time, there was a lot of personal interaction including being questioned each day about what we were planning to do, and advice we didn't ask for, although offered out of genuine interest/curiosity and desire to be of service. If you want a more "business" type experience with discreet privacy, this isn't the place. They offer breakfast--western or Japanese style, and Japanese dinners. Those meals are fantastic, of superb quality and prepared with love and pride. Because I am part Japanese and speak some Japanese, and the kids were enthusiastic about being in Japan, I feel we may have gotten some special treatment compared to someone with zero Japanese language ability, but that is just a hunch. The ladies set up a photo shoot of my daughter in a kimono and props they kept at hand! The place has real sulfur spring onsens (2 rooms, which they switch back and forth between male and female so you can try both rooms).
Stayed 4 nights in May 2018
Response from 山荘なかむら on 11 Jul 2018
当館をご利用頂きましてありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Chan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Bonna, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't expect to have such a great experience.
The staff greeted us very warmingly and the traditional Japanese style Onsen was a huge surprise. Was just thinking we had a room for the night but ended up with a cool room, they provided us with kimonos for our stay which we looked great in. with a great view and a very relaxing night of hot Onsen with bamboo just outside. Making it a great Zen moment (I did have a bottle of saki to help which was great). Make sure you book a breakfast because it was traditional and delicious. Hanging out with other friendly staff was awesome. After getting to the hotel we didn't even want to leave. I will remember that hotel and people forever. 5 stars for sure thank you Japan :)
Stayed 1 night in Mar 2018

8/10 Good

honG, Malaysia

Liked: Staff & service, room comfort
The main reason i choose here is because of their old traditional japanese house in a pretty low price (which i believe has been remaining for pretty decades, house seem remain untouched in a good way ~:) Esp the balcony! Like the scene being surrounded by woods. It would be better to visit on spring as the wood seem like sakura tree. With the kimono and matcha tea, the ambience is definitely boomed! XD
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

6/10 Okay

Kai

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Clean, good mountain view and hot spring.
Clean, hot spring is great. But location is not convenient to access.

10/10 Excellent

Arppy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hidden forest ryokan
The owners/innkeepers are lovely people that treat you fantastically if you show respect and interest in Japanese culture. Basic manners, Japanese vocabulary, and common sense go a long way. The rooms are comfy, the hotel is 5m away from a major bus station, and the food is delicious and hearty. Very recommended.

8/10 Good

Jack, Perth, Western Australia

Liked: Staff & service
A bit old but still a nice experience.
I accidentally booked this Ryokan for only 1 person, when we were travelling as a couple so make sure you dont make the same mistake. Although the staff did not speak English, we managed to reach an understanding and paid for an additional person on the spot, so they were very kind to us in that regard. The staff were very welcoming to us. The place itself is set beautifully in the hills of Hakone, and while it is a bit old, it still has a warm homely feeling about it. The room was quite dusty and a little run down but this may have been because of our last minute change to a bigger room in an off-peak season. The bedding and Yukatas were all perfectly clean, so we were happy. The Onsen was fantastic, although again it seemed a little bit under-maintained.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Old hotel
The staff were helpful although English was almost non existent. The rooms were in need of maintenance. The futons were very thin foam mattresses which made for an uncomfortable sleep. Not for the older folk, may be OK for someone a bit younger.

8/10 Good

Josef, Czech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway in the countryside
Very nice location, a little off the busy area which is great to relax. Room was very cozy and the land lady speaks good enough English and is very kind. Tip: if you wish to have breakfast, you need to order it before 6pm.

10/10 Excellent

Charles, Gulf Islands BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
A traditional ryoken, a bit off the beaten path, but worth looking for. The lady who runs the place was very helpful at check-in and after check out was very helpful driving me to my next destination. The bath was excellent, the room pretty much as advertised.

10/10 Excellent

Neil, Witham, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
This truly was a memorable stay. The hotel is located in a somewhat remote location and we took a taxi from Gora (2000yen) to get there. When we met the lady (the owner I presume) she showed us the room, the onsen and generally introduced us to the hotel. We then asked about dinner. As a gesture of great customer service, she drove us to a local Japanese resturant, brought us back (the meal was wonderful by the way) and generally looked after us. The hotel was fairly quiet but genuinely traditional Japenese - a fantastic experience. The Onsen was great - felt hot at the start but then mellowed. As a final gesture, the lady drove us back to Gora. We can only give this hotel the highest rating - really hope to stay there again - thoroughly recommeded!

8/10 Good

nao , Tokyo

Liked: Room comfort
Nice and clean
Dinner is very early, bring your own food if you plan having dinner after 8 pm.

2/10 Terrible

Martine, Sydney

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid . Should be NO stars
Couldn't wait to get out of there. Overpriced, absolute gut wrenching stench of sulphur. Showers miles away from room and no cubicles just open/shared (toilet shared also not in room) Pillows filled with buckwheat but felt like marbles. TV that didn't work . Depressing entrance. Then slogged us for a 10% tax for the slimy sulphur spa that we didn't use on the way out. No mention of it anywhere in the booking.

10/10 Excellent

Connor, Emerald Queensland Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth staying
Excellent place to stay, the lady's were very friendly and welcoming and did there best to help us despite not speaking much English, the food was awesome everyday and the Onsen baths were incredible.. It's in a very relaxing and beautiful area, it was extremely peaceful after a week in Tokyo, also convenient to get to and around for sight seeing with the buses in the area. The 'T' line (Tozan? If I remember) gets you there from the train station or to the premium discount fashion outlets and the 'S' line takes you all over hakone and Mt Fuji area for all the tourist spots. And both stop in front of the 'Lawson' convenience shop which is just 350m through a really pretty winding road behind it. I can't say enough for the lovely lady's who were so sweet and helpful, it really is a 10/10 spot. We stayed at executive suites at the Hilton the whole trip bare these 3 or 4 nights and thought this place (older building) was very nice and had a lot of character and charm about it. Make sure you book the Japanese traditional room as you get a real feel for the Japanese culture. Someone reviewied it as no heat in the rooms which is untrue all rooms had split system a/c it was snowing and we stayed in a Japanese style room and it was lovely. The signs are all in Japanese and the lady's don't speak great English but understand it well, we used google translate to ask most things which was super easy.

6/10 Okay

Wai Yin, Hong Kong

Liked: Cleanliness
Quite, upgraded ryokan with onsen and
Quite isolated; not much to enjoy about the hotel; onsen OK; food OK; cats OK; staff OK.

10/10 Excellent

Tal, Massachusetts, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very positive experience, nice and friendly hosts
I really enjoyed my stay at Nakamura. Very quiet place, extremely friendly and helpful owners (two nice ladies), relaxing small but nice onsen. It is not a fancy place, rather basic, but it has everything you need to feel comfortable. Breakfast was really good and generous (I especially liked the Japanese style breakfast). From the bus station you have to climb the hill (about 10 minutes) to get there. Not a huge problem but just be prepared, in case you carry a lot of heavy luggage with you. The location (Senkyoro-mae) is convenient, especially if you purchase the Hakone free pass. I had dinner at a local restaurant down the road (recommended by the nice ladies at the hotel). Good, simple Japanese food. My overall experience was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant little family run hotel, quiet and out of
I had a very relaxing time soaking in the hot waters of the natural spring feed pool

8/10 Good

YoYo, Yokohama

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty Good
Hotel was in a rural location, kind of hard to find. Hotel service was great and flexible. Quite thankful. Bed quality was OK. Overall not a bad place.

10/10 Excellent

Rob, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Onsen Ryokan with good Lake Ashi access
It is a wonderful ryokan, with its own onsen (hotspring) inside. So relaxing and peaceful, surrounded by an elegant hillside garden. Their Japanese breakfasts are excellent and filling. This hotel is worth the 10 minute hike up from the Senkyoro-mae bus stop (bus is the best way to get there from the Odawara Shinkansen, unless you can afford a 45 min taxi ride), but with bags it can be a bit of a struggle. Too short to call a cab just for that last brief uphill walk. Excellent free wi-fi service. Helps if you speak some Japanese as the staff has limited English capability.

8/10 Good

mum, sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Traditional style
Pros: Although an older style building we enjoyed the traditional style atmosphere. Incl. room, hot baths and awesome breakfast. It's a 5-10 minute walk to the main Street with some restaurants. We hired a car which made it so much better and there is ample free parking. This was one of my best experiences in japan to date and it great for a family stay.... Until checkout! Cons: I booked a room that stated max 4 adults. So one would assume 2 x adults and 2 x children would be ok. On checkout I was hit with a bill for $350 for 2 children x 3 nights. I feel like I got conned with this. I would have no problem with this if it were clearly displayed on the website. At least then I could properly compare against other hotels/price. They shut the doors at 8pm so you need to be back by then. Made dinner stressful some nights worrying about getting back in time. Advice: be clear on what the end cost will be. If you want traditional japan and are happy with the price, go for it.