We came in the low season (January) and the hotel was virtually empty. The room rate was amazingly cheap. The downside was that staff understood very little (if any) English. We did make a request for our room to not be made up while we were on our Halong bay cruise. Despite this, staff did make up the room (they later apologised for not respecting our request) When we were packing to leave, we noticed one of our two e-readers was missing. After searching the room, we notified hotel staff who sent a team into the room. They also searched our room and our belongings (with our consent) They also reviewed security camera footage. We did receive an apology from the management, but we are still missing one e-reader!
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