Panoramic Loft | 1 bedroom, soundproofing, iron/ironing board, free WiFi
Check availability

Reviews of Palace Hotel Zandvoort

4 out of 5
Palace Hotel Zandvoort
Burgemeester van Fenemaplein 2, Zandvoort

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 153 reviews" "
Rating 8 - Good. 44 out of 153 reviews" "
Rating 6 - Okay. 32 out of 153 reviews" "
Rating 4 - Poor. 32 out of 153 reviews" "
Rating 2 - Terrible. 6 out of 153 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, South Gate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Michael, South Gate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Michael, South Gate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and a nice location
Stayed 4 nights in Jun 2022
Response from Team Palace Hotel on 24 Jul 2022
Dear guest, Thank you for your review. We are happy that you had an excellent stay. We hope we can welcome you again soon. :) Kind regards, Team Palace Hotel

8/10 Good

Karley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little rocky start a Check in. Despite our best efforts to be proactive, reaching our to the Property over a week in advance, regarding a possible early check in, they read the message but never replied. We were stuck having to wait until the extremely strict 3 pm check in time. Having been awake for over 24 hours at that point, it was grueling. We were also told Breakfast was NOT included in our reservation, when infact it was. Communication could be improved. Once we were able to check in, the rest of the stay was quite nice. PROS: The room was immaculate, newly renovated and very clean. The room was adequately stocked with Shampoo, soap, lotion, shower cap, hair dryer & towels. Coffee, hot water (tea) were also available & stocked. The beds were very comfortable. Located right on the beach and a 3 minute walk from the Train station. The town center was about a 7 minute walk and the restaurants, food, stores and PEOPLE are wonderful. CONS: Pillows were ok, but not horrible. Fridge barely kept items cold, more like mildly chilled. The biggest con was the bathroom sink. Whomever designed the layout should be fired. It is impossible to brush teeth, wash face or do anything except wash your hands. The sink vanity is so narrow that the sink is tucked under the upper shelf and you must turn sideways and even then water gets everywhere. the Design is cute, but not functional at all. Also, I wish there was a full length mirror in the room.
Stayed 5 nights in Jun 2022
Response from Team Palace Hotel on 10 Jul 2022
Dear guest, Thank you for your review. We are very sorry that we could not offer the room any sooner. But you arrived at the hotel before check out time for the other guests. So the guests from the previous day have to check out first and then we also have to clean the room. We are happy that you have enjoyed the location and the people. :) We are currently having an issue with expedia bookings coming in our system as excluding breakfast when they have infact booked with breakfast. We are trying our best to solve this. All the feedback for the room i'll pass onto our technical service team. :) We hope that you have enjoyed Zandvoort and that we can welcome you again soon. Thank you for staying with us. Kind regards, Team Palace Hotel

10/10 Excellent

Christy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff and management were extremely friendly, welcoming, and accommodating. We had a misunderstanding with our booking, and the manager helped us find the best room for our circumstances. I also had a dental emergency and the staff helped me find a 24 hour emergency dentist! The restaurant Zizo was top notch fine dining and gorgeous ambience! We would absolutely stay here again!!!
Stayed 5 nights in Jun 2022
Response from Team Palace Hotel on 10 Jul 2022
Dear guest, Thank you for the 5 stars! We are happy that you have had such a wonderful time in our hotel. We hope to welcome you again soon. Kind regards, Team Palace Hotel

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option to Amsterdam or haarlem when prices rise at peak times, only few minutes walk from the train and bus station. Great views from the 13th floor in the middle of storm ciara!
Stayed 1 night in Feb 2020

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business trip
i found my stay at the Palace Hotel everything that i had expected. the staff in the bar restaurant/bar were very friendly and helpful.
Stayed 4 nights in May 2019

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Zandvort
I was on a business trip and based myself in Zandvort for three nights. I found the location ideal for my trip as it was close to where I was working. The location was also ideal as I was able to unwind in the evening with a walk around the beach and the town I would have no problem recommending someone to stay here.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Environmentally too cold even with the air conditioning which was slow to keep the room warm in a short time of stay
Stayed 1 night in Nov 2018

10/10 Excellent

Barry

Easy check in, very clean hotel close to town centre. Will stay again
Stayed 9 nights in Nov 2018
Response from Palace Hotel on 10 Dec 2018
Thank you for your review! We hope to see you some other time in our hotel.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
How sad
I've stayed here in the past and its been good. Sadly, less so this time. The supplied room bore no resemblance at all to that shown on the Expedia Website. The Hotel is extremely tired, if it were not for the location and great view at breakfast I cannot imagine why anyone would stay here
Stayed 2 nights in Sep 2018

4/10 Poor

Maryann, Canada

Disliked: Staff & service, property conditions & facilities
Hotel very dated and over priced
This hotel is has an amazing Sushi restaurant but the room was overpriced with a view of the parking lot. The hotel is very far from being a palace but more like an apartment building with a few dated room in the back. It was clean and bed was ok and location was superb being close to beach and shops.
Stayed 1 night in Jun 2018

2/10 Terrible

DLE, Cambridgeshire UK

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel needs updating and a good clean
Dirty carpets, no hair dryer in room, old grubby furniture, not 4 star. 1 star if that. Room had been smoked in and smelt of smoke around the hallways. Misleading representation of property. The only good thing is the location next to the beach and staff are helpful. The breakfast was ok.
Stayed 1 night in Jun 2018

8/10 Good

Tim

Liked: Room comfort
Disliked: Property conditions & facilities
An OK hotel at an OK price
A little tired looking now but clean and the staff are friendly and helpful. So would recommend if it's in the vacinity you need to stay in - like me!
Stayed 1 night in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star price for one star hotel.
Bad. Will never return.

8/10 Good

IW, Toronto

Liked: Cleanliness, staff & service, room comfort
Old school type of experience
Pretty much as expected. Not great but perfectly reasonable. Great location, very close to train station. Nice, helpful staff.

4/10 Poor

Issa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Hotel is not a best western anymore seems like the quality has gone down! The rooms are ok but not the standard that a 3 star should have! The reception was very rude when we tried to exchange some bills for the vending machines. He did not do it and left us starving and without drinks all night!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
this is no 4 star hotel.
Cheap fit-out in room, miserable breakfast, institutional feel and smell in the corridors. Bills itself as a 4 star Best Western but it's no more than a 2 star. Front desk staff were lovely and helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Arrived late Tuesday and no restaurant open. Room small single and payed 140 Euro after they also charged for parking..not stay again in a hurry

2/10 Terrible

Chris, Nigeria

Disliked: Property conditions & facilities, room comfort
Dissapointing
The rooms are tiny. They are merely box rooms. Not for comfort. just a place to spend not more than a night.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Steven, Aust

Amsterdam Beach.
Great location..!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not up to 4-stars services.
My stay was not the perfect one. First suite was almost from one start hotel. Second suite was better but no internet services as advertised and the room services is not as expected and is expensive when requested. I only stayed in this hotel because there were no other options when I did the reservation. One good thing is the resturant people are very nice. The hotel manager is very nice and some of the reciptionists are OK as well.

6/10 Okay

Stefan

Travelled with partner
Disliked: Property conditions & facilities
Preis Leistung Verhältnis - Zimmer Technik defekt: Dusch, zimmer morgens kalt 15 Grad nur. Bei ankunft 19 und schlecht luft. Wasserkocher sollte überprüft werden Brandgefahr.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have a dog, this hotel is perfect to take your dog with you. They have big rooms and all the neccessary things you need, is there. We had the executive room with the bubble bath, which was amazing! The beach is also very close by.
Stayed 1 night in Mar 2024

10/10 Excellent

Jolanda Petronella

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We hebben genoten vanaf ons balkonuitzicht (16 hoog) over de stad. Kamer was prima, ideaal met de open kast voor koffers, kleding etc.# tip check in de douche bovenaan langs de (behangwand) voor schimmel. Het keuzemenu in t restaurant was fantastisch. Helaas was het ontbijt onder de maat voor de 15€
Stayed 1 night in Nov 2023

8/10 Good

Ype

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Jordi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keurige accommodatie, uitzicht op de zee en loopafstand van het centrum.
Stayed 1 night in Sep 2023

10/10 Excellent

Anas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima voor korte strandvakantie, vriendelijke medewerkers
Stayed 2 nights in Sep 2023

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
prrima locatie en alles was zeer goed en schoon. Leuk personeel en ik heb werkelijk genoten
Stayed 1 night in Aug 2023

8/10 Good

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren von der Frühstücksbuffet Auswahl enttäuscht.Aber alles andere war Top.
Stayed 1 night in Aug 2023

4/10 Poor

Meike

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Theoretisch sehr schön, aber frühstückspreis ist überhaupt nicht gerechtfertigt. Sehe wenig Auswahl, dreckiges Geschirr und wo das Frühstück serviert wird ist alles sehr alt und teilweise schäbig. Zimmer waren ok, Tapete hier und da kaputt, etwas Schimmel im Bad und alles sehr hellhörig. Personal dafür mega freundlich ! Parkkosten waren ok, weg zum Strand Bombe 👍
Stayed 2 nights in Aug 2023

8/10 Good

Eva

Liked: Cleanliness

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Madlen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Menno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Pieter

Stayed 1 night in May 2023

10/10 Excellent

Pinar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bis auf das Frühstück was alles super!
Stayed 1 night in May 2023

8/10 Good

Natalia

Travelled with partner
Liked: Property conditions & facilities
В общем очень понравилась, море, пляж, променада все что хотели было очень хорошо. Что косается отеля не всё идеально, комнату (которая была повышенной категории) получили на 2 этаже без балкона и с видом на парковку, за те деньги что заплатили ожидали лучшего. Уборка в номере так себе, меняли только полотенца остальной уборки не заметили, завтраки скромные но голодные не оставались. Ресторан где был завтрак с шикарным видом на море, красиво сделан но очень грязные кресла. Есть и плюсы и минусы
Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Prima
Voor een nachtje geboekt. Dus hadden niet heel veel nodig. Parkeren was ideaal. Kamer was prima, slechte afwerking in hoekjes/kiertjes en behang in de badkamer maken het soms wat slordig ogen. Ontbijt was en top en douche ook. Ook hadden we lekker uitzicht op zee.
Stayed 1 night in Apr 2023

10/10 Excellent

Judith

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, amenities
Das Fenster war sehr undicht und es hat gezogen.
Stayed 3 nights in Apr 2023

10/10 Excellent

Stefan

Stayed 1 night in Apr 2023

4/10 Poor

Cornelis

Disliked: Cleanliness, staff & service, property conditions & facilities
Geen vier sterren waardig. Onaardig personeel en heel slecht ontbijt. Jammer!
Stayed 1 night in Mar 2023

8/10 Good

Herman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kleine kamer met zeezicht. Alles op orde, ontbijt prima verzorgd.
Stayed 1 night in Mar 2023

10/10 Excellent

Britta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strandurlaub
Es war so schön direkt am Strand zu sein und einen Ausblick direkt aufs Meer zu haben.Das Zimmer hatte alles was man für einen Kurzurlaub braucht.Das Frühstück war vielseitig und die Atmosphäre sehr einladend.Sehr nettes und offenes Personal.Auch mit der Sauberkeit waren wir zufrieden.Die Badewanne mit LED Lichtern und Sprudel war der Hammer ,nur das Wasser hätte etwas heißer sein können aber es gab ja noch die heiße moderne Dusche. Gerne immer wieder
Stayed 2 nights in Feb 2023

8/10 Good

Ab

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prima hotel . Ontbijt goed keuze te over. Heerlijke douche. Min puntje kamer met hoog bed , lastig voor oudere. Mischien vermelden. Leuk raam in badkamer naar slaapkamer. Helaas als je het licht snachts aandoet erg veel licht in je bed.
Stayed 1 night in Feb 2023