Thanks so much for your most valued review, Bernard! It was a pleasure having you with us! We hope to have the chance to serve you again soon!

Dear Debra,Thank you for taking the time to post a review about our hotel. We apologize for the inconvenience you experienced during your stay. This is not at all how we would like to present our establishment. We consider your review very important and are taking the opportunity to learn from it as well as conduct a performance review of our staff. We are also re-training employees on procedures and protocols, as well as etiquette. We want to do all that is possible for our customers to have a wonderful experience with us. We're constantly striving for a higher standard and we hope you can give us another chance during your next trip.

Dear Nigel,Thank you for your honest review! We’re grateful that you found our hotel space to be nice and that you received excellent service from one of our staff members. We sincerely apologize for the lackluster experience from another member though. We will surely look into this and enhance our staff training, as we truly do strive to offer a great standard of service to everyone visiting. Overall, we’re happy to hear that you would stay again, and do look forward to the opportunity to serve you again during your next visit to Georgetown!

Dear David,On behalf of the management of Kanuku Suites, we thank you for taking the time to advise of your recent stay with us. We deeply apologize for the lackluster experience you had during your visit. It is not at all how we would like to present our establishment. But it is through valued feedback such as yours that we are able to better understand where there might be areas to improve upon and therefore, enhance the level of service that we provide to our guests. We are grateful to read that you were received and treated well by our staff. With regards to the room amenities and hotel services, we are currently in the process of rectifying them and can assure you that they will be properly addressed. We do constantly strive for a higher standard and again, appreciate your comment. Our customers’ satisfaction is very important and we hope you come back and give us another chance during your next trip.

Dear Hector, Thank you kindly for taking the time to share your experience. We are very happy that our hotel and staff met your needs during your stay. We really appreciate your feedback and hope to see you again soon!

Hi Oliver, Thank you for staying with Kanuku Suites and sharing your experience with us. We are happy our hotel and staff met your needs during your stay. We are constantly thriving to serve you our valued guest better and it brings us great joy to hear others recommend our hotel. We hope to have the chance to serve you again during your next visit to Georgetown.

Hi Margie, Thank you for staying with Kanuku Suites and sharing your experience with us. We are happy you had a pleasant stay and our staff made it as comfortable and enjoyable as possible. We apologize about being short staffed in the restaurant. We were in the process of re-evaluating our staff and hiring new personnel to ensure our hotel standards are met and exceeded. We want to do all that is possible for our customers to have a wonderful experience with us and we hope to have the chance to serve you again during your next visit to Georgetown.

Dear Gary, Thank you for taking the time to post a review about our hotel. We apologize for the inconvenience you experienced during our stay. We are currently upgrading our room amenities and can assure you that the areas you highlighted have been addressed. We constantly strive for a higher standard and appreciate your comment as it can only help us to improve our services. Our customers’ satisfaction is very important and we hope you come back and give us another chance during your next trip.

Dear Sir, On behalf of the management at Kanuku Suites, we apologize for the terrible experience you had during your stay with us. In regards to location, our hotel is situated in a quiet, residential community on the outskirts of central Georgetown. However, we are a very short distant from the street that never sleeps: Sherriff Street, and within walking distance of some of the best Guyanese and international cuisine, supermarkets, gift shops and the some of the most popular entertainment hot spots in the city. The city center and commercial district are also 5 minutes away by car or taxi. We can also assure you that the other areas highlighted in your review have since been tended to and we are in the current process of enforcing our team to deliver good customer service and upgrading our room amenities. We thank you for your comment and hope that you give us a second chance and decide to stay with us on your next trip to Georgetown.

Dear jsac, Thank you for your comment about our hotel. Our team here at Kanuku Suites is working hard to ensure that our service and amenities offered is of the best. Amenities that are in each room include a mini-fridge, telephone, coffee/tea maker, steam iron and ironing board, A/C, fan, personal safe, hair dryer, room service, FREE Wi-Fi internet service, and a television. Should you decide to give us a second chance to accommodate you on your next visit, we will do our best to ensure that your stay is enjoyable.

Dear Enrique, Thank you for your comment about our hotel. Since your last stay with us, we have upgraded our hotel which includes our amenities and offerings. We have installed an elevator for the comfort of our guests and an indoor pool. We are also currently working on upgrading our room amenities and can assure you that if you decide to stay with us during your next visit, you will be pleasantly surprised.

Thank you so much for taking the time to write such great things about our hotel and service. Here at Kanuku Suites we are truly happy to hear that you enjoyed our amenities and had a comfortable stay. We hope to see you again

Thank you for sharing your experience with us. Guest satisfaction is our number one goal We are happy our hotel and staff met your needs during your stay. There is nothing that makes us happier than hearing us recommend us to others. We at Kaniku Suites are constantly thriving to serve you our valued guests better.

Dear Sir We thank you for your comments that were posted on Expedia. 1. You stated that that our rooms are overpriced and below basics. In response to this, we are of the position that our rooms are comparably priced with other hotels in Georgetown of similar quality and standard. Amenities that are in each room include a mini-fridge, microwave oven, telephone, coffee maker, steam iron and ironing board, A/C, fan, personal safe, FREE Wi-Fi internet service, and a television. 2. Pros and Cons: Thank you for the compliments and thank you for choosing to stay at Kanuku Suites. As for the "cons", we do not have any control over the cost of the taxi fare, nor do we have any control of the distance and the time it takes to travel from Cheddi Jagan International Airport to Kanuku Suites. 3. You stated that not all rooms have a telephone. This is not the case. All of our rooms have a phone along with a list of extensions to the various departments such as the bar and front desk. 4. You stated that there is no elevator. This is correct, however, plans are currently in the making to have an elevator installed in the hotel. 5. You stated that our hotel has a ground floor plus four other floors. Our hotel consists of four floors, including the ground floor. 6. You stated that the breakfast is not free. Please let me clarify. When a guest books a room with Kanuku Suites, a continental breakfast is included with each night's stay. However, should a cooked breakfast be ordered an additional cost is charged of US$2.50 7. Finally, you stated that you total cost for a one night stay at our hotel came to a total of $106 US dollars. Unfortunately we cannot comment on this, since the booking is made through Expedia. In closing, we would like to thank you for your "cons", as this can only help us to improve our services and upon your next visit, you would be pleasantly surprise. Best Regards, Management , Kanuku Suites Hotel

Dear Jesper,Thank you for your kind review of our hotel and your experience here based on your recent stay with us! We’re happy to learn of both aspects you found enjoyable, as well as aspects that we may need to look into and improve upon. This is most beneficial and we’re happy your time with us was overall a positive one and that you were comfortable while here! We hope to have the opportunity to serve you again, during your next visit to Georgetown!

Dear Valued Customer, Our deepest apologies for this below standard experience, it is not at all how we would like to present our establishment. This is a very unfortunate and isolated event. All staff should have courteously welcomed and greeted you upon arrival and for the duration of your stay. We have taken your review very seriously and took this opportunity to learn from it. As a result, we have re-evaluated our staff and hired new personnel to ensure our housekeeping and hotel standards are met and exceeded. In fact, we were able to identify the staff in charge of that room and have dismissed them on account of a thorough performance review. We want to do all that is possible for our customers to have a wonderful experience with us. I truly hope you can look past this experience and give us another chance. There are a lot of great things coming to the hotel. Thank you for your feedback as we truly appreciate it.

Thank you for sharing your experience with us. We are happy that our staff met all your needs. We hope to see you again.

Thank you so much for taking the time to write such great things about our hotel. We hope to see you again in the future and best of wishes.