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Reviews of TRYP by Wyndham Guayaquil Airport

4.5 out of 5
TRYP by Wyndham Guayaquil Airport
Av. Joaquín Orrantia y L. Benitez, Guayaquil, Guayas

Reviews

8.8

Excellent

Rating 10 - Excellent. 531 out of 919 reviews" "
Rating 8 - Good. 251 out of 919 reviews" "
Rating 6 - Okay. 63 out of 919 reviews" "
Rating 4 - Poor. 37 out of 919 reviews" "
Rating 2 - Terrible. 37 out of 919 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cheng Pin, PENNSAUKEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 1 night in Apr 2024
Response from Ariana Lucas. Quality Assurance on 15 Apr 2024
Dear Mr. Cheng,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana LucasQuality Coordinator.

10/10 Excellent

Jose Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked the most was that you could go to the mall del sol through the hotel.
Stayed 4 nights in Mar 2024
Response from Ariana Lucas. Quality Assurance on 2 Apr 2024
Dear Mr. German,Thank you for taking the time to rate your experience at theTryp by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and the internal conection with the shopping mall ,we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana LucasQuality Coordinator.

10/10 Excellent

Alvaro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Ariana Lucas. Quality Assurance on 28 Mar 2024
Dear Mr. Chacon,Thank you for rating your experience at the Tryp by Wyndham Guayaquil!It will be a pleasure for us to serve you on a future occasion and make your visit a memorable experience.Sincerely,Ariana LucasQuality Coordinator

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff always a pleasure to stay here
Stayed 1 night in Mar 2024
Response from Ariana Lucas. Quality Assurance on 25 Mar 2024
Dear Mr. Mathers,What a joy to know that you enjoyed your experience at the Tryp by Wyndham Guayaquil!We will be waiting for you on your next visit to offer you the excellent service that characterizes us, this is your home.Sincerely,Ariana Lucas Quality coordinator.

8/10 Good

Geovanny

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. Property o really in good standing
Stayed 1 night in Mar 2024
Response from Ariana Lucas. Quality Assurance on 22 Mar 2024
Dear Mr. Aviles,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, I personally appreciate your comments,the same that I will share with the team, who will be happy to hear from you.It is very important for us to know that our guests are satisfied with our service and we value their feedback.It is a pleasure to know that you enjoyed our service, we are committed to the quality and satisfaction of our guests.We will be waiting for you on a next visit in this, your home.Sincerely,Ariana LucasQuality Assurance

10/10 Excellent

Mayra

Stayed 1 night in Mar 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 11 Apr 2024
Estimada Srta. Moreira,¡Gracias por calificar su experiencia en el Tryp by Wyndham Guayaquil!Será un placer para nosotros atenderle en una próxima ocasión y hacer de su visita una experiencia memorable.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and they were willing to help. I stayed 6 nights, and I only had one small issue when they were having an event until 11:00 pm and the music was too loud. But besides that, everything else was great. Especially the staff, friendly and very professional.
Stayed 6 nights in Mar 2024
Response from Ariana Lucas. Quality Assurance on 19 Mar 2024
Dear Mr. CarlosThank you very much for rating your experience at the Tryp by Wyndham Guayaquil hotel.We are pleased to know that the service of our staff made a great impression during your stay. I will gladly share your comment with our team who will surely be pleased to hear from you.Regarding noise from events we want to extend our apologies for the inconvenience caused.We are currently executing a soundproofing plan for the rooms in order to provide an improved rest experience.Thank you very much again for sharing your experience, we will be happy to receive you on a future occasion.Cordially,Ariana LucasQuality Coordinator.

8/10 Good

Cheng Pin, PENNSAUKEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant stay overall
Stayed 13 nights in Nov 2023
Response from Ariana Lucas. Quality Assurance on 5 Mar 2024
Dear Mr. Cheng,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana Lucas.Quality coordinator

8/10 Good

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 25 Mar 2024
Estimado Sr. Shields,¡Gracias por calificar su experiencia en el Tryp by Wyndham Guayaquil!Será un placer para nosotros atenderle en una próxima ocasión y hacer de su visita una experiencia memorable.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Manuel, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for a short stay that doesn't have to do with tourism. The hotel is adjacent to a shopping mall with direct access to it, so one can shop and dine very conveniently. The rooms are reasonably modern, although no USB chargers were around. The location can make the hotel noisy from traffic if you have a light sleep. Breakfast is good.
Stayed 2 nights in Feb 2024
Response from Ariana Lucas. Quality Assurance on 19 Mar 2024
Dear Mr. Manuel,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, I personally appreciate your comments,the same that I will share with the team, who will be happy to hear from you.It is very important for us to know that our guests are satisfied with our service and we value their feedback.It is a pleasure to know that you enjoyed our service, we are committed to the quality and satisfaction of our guests.We will be waiting for you on a next visit in this, your home.Sincerely,Ariana Lucas.Quality coordinator.

10/10 Excellent

Hamlet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 21 Feb 2024
Estimado Sr. Guerra,¡Qué alegría saber que disfrutó su experiencia en el Tryp by Wyndham Guayaquil!Estaremos esperándole en una próxima visita para ofrecerle el excelente servicio que nos caracteriza, esta es su casa. Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Shubham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is amazing, next to Mall De Sol with internal connection path to the mall that has some amazing shops and restaurants, good service, amazing breakfast (bread is nice, freshly prepared omelette and juices, variety in breakfast menu, can’t boast enough it’s just amazing!) Pro tip: Go for business suite, it’s nice
Stayed 4 nights in Feb 2024
Response from Ariana Lucas. Quality Assurance on 20 Feb 2024
Dear Mr. Shubham,Thank you for taking the time to rate your experience at Try by Wyndham Guayaquil, I personally appreciate your comments,the same that I will share with the team, who will be happy to hear from you.It is very important for us to know that our guests are satisfied with our service and with internal connection to the shopping mall. We value their feedback.It is a pleasure to know that you enjoyed our service, we are committed to the quality and satisfaction of our guests.We will be waiting for you on a next visit in this, your home.Sincerely,Ariana Lucas.Quality coordinator

10/10 Excellent

FANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Ariana Lucas. Quality Assurance on 19 Feb 2024
Dear Mr. Sánchez,What a joy to know that you enjoyed your experience at Tryp by Wyndham Guayaquil!We will be waiting for you on your next visit to offer you the excellent service that characterizes us, this is your home.Sincerely,Ariana Lucas.Quality coordinator.

10/10 Excellent

Kaye, Macon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always nice
Stayed 1 night in Feb 2024
Response from Ariana Lucas. Quality Assurance on 15 Feb 2024
Dear Mr. Gosline,Thank you for taking the time to rate your experience at Try by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana LucasQuality coordinator.

10/10 Excellent

Kleber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Feb 2024
Response from Ariana Lucas. Quality Assurance on 14 Feb 2024
Dear Mr. Kleber,Thank you for taking the time to rate your experience at Try by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana Lucas.Quality coordinator.

10/10 Excellent

Angela

Stayed 1 night in Feb 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 22 Mar 2024
Estimada Srta. Suarez,¡Gracias por calificar su experiencia en el Tryp by Wyndham Guayaquil!Será un placer para nosotros atenderle en una próxima ocasión y hacer de su visita una experiencia memorable.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

RAFAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for Business or Leisure, wonderful staff
Stayed 6 nights in Feb 2024
Response from Ariana Lucas. Quality Assurance on 9 Feb 2024
Dear Mr. Ojeda,Thank you for taking the time to rate your experience at Try by Wyndham Guayaquil, I personally appreciate your comments,the same that I will share with the team, who will be happy to hear from you.It is very important for us to know that our guests are satisfied with our service and we value their feedback.It is a pleasure to know that you enjoyed our service, we are committed to the quality and satisfaction of our guests.We will be waiting for you on a next visit in this, your home.Sincerely,Ariana Lucas.Quality coordinator.

6/10 Okay

Maria Eufemia

Travelled with family and small children
Liked: Cleanliness
Sn
Stayed 1 night in Feb 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 8 Feb 2024
Apreciada Srta. Rojas,Muchas gracias por calificar su experiencia en el hotel Tryp by Wyndham Guayaquil. Lamento que su experiencia no haya cumplido con sus expectativas, la opinión de nuestros huéspedes es primordial para implementar mejoras continuas por lo que por favor le invitamos a que nos indique cómo podemos mejorar y brindarle una estancia placentera. Será un placer atenderle nuevamente y causar una impresión memorable en usted. Cordialmente,Ariana Lucas.Coordinadora de Calidad.

4/10 Poor

margarita

Stayed 2 nights in Feb 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 20 Mar 2024
Estimado Sr. Tamayo,Muchas gracias por calificar su experiencia en el hotel Tryp by Wyndham Guayaquil. Lamento que su experiencia no haya cumplido con sus expectativas, la opinión de nuestros huéspedes es primordial para implementar mejoras continuas por lo que por favor le invitamos a que nos indique cómo podemos mejorar y brindarle una estancia placentera. Será un placer atenderle nuevamente y causar una impresión memorable en usted. Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Kaye, Macon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my hotel of choice flying in and out of GYE. Excellent service is a convenient location. Breakfast buffet is very extensive. Nice to be adjacent to the mall.
Stayed 1 night in Feb 2024
Response from Ariana Lucas. Quality Assurance on 14 Feb 2024
Dear Mr. Gosline,Thank you for taking the time to rate your experience at Try by Wyndham Guayaquil, I personally appreciate your comments,the same that I will share with the team, who will be happy to hear from you.It is very important for us to know that our guests are satisfied with our service and we value their feedback.It is a pleasure to know that you enjoyed our service, we are committed to the quality and satisfaction of our guests.We will be waiting for you on a next visit in this, your home.Sincerely,Ariana Lucas.Quality coordinator.

4/10 Poor

Johana, USA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
No the place to stay on New Year's eve if you want to sleep. They celebrate it with very loud live music that can be heard inside your room without exception. They don't even warn you about it when the reservation is made. To my surprise they assumed I knew, paid for the stay and signed up for the noise. Ticket to join the party sold separately, so you have to stay in your room be disturbed until the next morning 5 am.
Stayed 1 night in Dec 2023
Response from Ariana Lucas. Quality Assurance on 30 Jan 2024
Dear Miss Cordova, Thank you for taking the time to tell us about your experience at the Tryp by Wyndham Guayaquil hotel. I am sorry that your experience did not meet your expectations; let me express my sincere apologies. Your comments are very important to us and I am saddened to hear that the noise caused a disruption to your rest. Please be assured that we are taking appropriate steps to address the issue through a soundproofing plan within our rooms and prevent it from occurring in the future. Here at Tryp by Wyndham Guayaquil, we continually strive to meet your needs and expectations. We appreciate you taking the time to share your concerns and hope you give us the opportunity to serve you better in the future.

2/10 Terrible

Brett

The hotel was CLOSED due to political turnmoil
Stayed 1 night in Jan 2024
Response from Ariana Lucas. Quality Assurance on 30 Jan 2024
Dear Miss Puig,Thank you for taking the time to tell us about your stay at the Tryp by Wyndham Guayaquil hotel. I am sorry that his experience did not meet your expectations; Let me express my sincere apologies.The country was going through a critical moment in the government and unfortunately it was a situation that was out of our hands.Your comments are important to us, here at Tryp by Wyndham Guayaquil, we continually strive to meet your needs and expectations. We hope you will give us the opportunity to provide you with a better experience in the future.

10/10 Excellent

Luis, Quevedo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un servicio de otro nivel. Muy buena la atención, en todos los lugares del hotel. Tienen un servicio de taxis maravilloso. La comida y las amenidades más que excelente. La gente vive el servicio a los huéspedes con pasión.
Stayed 1 night in Jan 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 23 Jan 2024
Estimado Sr. GiacomettoGracias por tomarse el tiempo de calificar su experiencia en el Tryp by Wyndham Guayaquil, Personalmente le agradezco sus comentarios,los mismos que compartiré con el equipo, quienes estarán felices de saber de usted.Es muy importante para nosotros saber que nuestros huéspedes se encuentran a gusto con nuestro servicio y valoramos su retroalimentación. Es un agrado saber que disfrutó de nuestro servicio, estamos comprometidos con la calidad y la satisfacción de nuestros huéspedes.Estaremos esperándole en una próxima visita en esta, su casa.

10/10 Excellent

Michele

Stayed 1 night in Jan 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 14 Feb 2024
Estimado Sr. Franco,¡Gracias por calificar su experiencia en el Tryp by Wyndham Guayaquil!Será un placer para nosotros atenderle en una próxima ocasión y hacer de su visita una experiencia memorable.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 16 Jan 2024
Estimado Sr. Álvarez,¡Gracias por calificar su experiencia en el Tryp by Wyndham Guayaquil!Será un placer para nosotros atenderle en una próxima ocasión y hacer de su visita una experiencia memorable.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 15 Jan 2024
Estimado Sr Villacis,¡Gracias por calificar su experiencia en el Tryp by Wyndham Guayaquil!Será un placer para nosotros atenderle en una próxima ocasión y hacer de su visita una experiencia memorable.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff always pleasant, properly impeccable...
Stayed 1 night in Jan 2024
Response from Ariana Lucas. Quality Assurance on 15 Jan 2024
Dear Mr. Cinquino,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana Lucas.Quality coordinator.

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for business travel. Friendly service
Stayed 1 night in Jan 2024
Response from Ariana Lucas. Quality Assurance on 15 Jan 2024
Dear Mr. Jaime,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, I personally appreciate your comments,the same that I will share with the team, who will be happy to hear from you.It is very important for us to know that our guests are satisfied with our service and we value their feedback.It is a pleasure to know that you enjoyed our service, we are committed to the quality and satisfaction of our guests.We will be waiting for you on a next visit in this, your home.Sincerely,Ariana Lucas.Quality coordinator.

10/10 Excellent

Ronmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog. Property. I. Will recomend. To. Stay.
Stayed 1 night in Jan 2024
Response from Ariana Lucas. Quality Assurance on 10 Jan 2024
Dear Mr. Campoverde,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana LucasQuality Assurance

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ariana Lucas. Coordinadora de Calidad. on 10 Jan 2024
Estimado Sr. Macias,¡Gracias por calificar su experiencia en el Tryp by Wyndham Guayaquil!Será un placer para nosotros atenderle en una próxima ocasión y hacer de su visita una experiencia memorable.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

4/10 Poor

Patricia

Liked: Amenities
Wish they told me there was a NYE party so there would be no way to sleep the night I arrived after a long travel day. I understand the celebration but they didn’t let me know. It was a sleepless night
Stayed 1 night in Dec 2023
Response from Ariana Lucas. Quality Assurance on 16 Jan 2024
Dear Mrs Forte,Thank you for taking the time to tell us about your experience at the Tryp by Wyndham Guayaquil hotel. I am sorry that his experience did not meet your expectations; Let me express my sincere apologies.His comments are very important to us and I am saddened to know that the noise caused a disruption to his rest. Please be assured that we are taking appropriate steps to address the issue through a soundproofing plan within our rooms and prevent it from occurring in the future.Here at Tryp by Wyndham Guayaquil, we continually strive to meet your needs and expectations. We appreciate you taking the time to share your concerns and hope you give us the opportunity to serve you better in the future.SincerelyAriana LucasQuality coordinator

2/10 Terrible

Sebastian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Irate check in agent demanded copies of passports for guests including minors. Later misinformed me regarding airport transport (likely as retaliation) for involving management in the dispute regarding copies of passports. I missed my airport transport as a result.
Stayed 1 night in Jan 2024
Response from Ariana Lucas. Quality Assurance on 10 Jan 2024
Appreciated Mr. Orozco,Thank you for taking the time to tell us about his experience at the Tryp by Wyndham Guayaquil hotel. I am sorry that your experience did not meet your expectations due to the request for identification documents for you and minors, which must be presented to allow access to the rooms.Regarding the issue of transportation, I would like to remind you that our transfer service to the airport leaves at every exact time, as indicated at the time of check in, which is why we cannot commit to waiting for other users who showed up at the indicated time.We greatly appreciate the time you took to share your concerns and we hope you will give us the opportunity to serve you better in the future.Sincerely,Ariana LucasQuality coordinator.

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ariana Lucas. Coordinadora de Calidad. on 5 Jan 2024
Estimado Sr. Jean,Reciba un cordial saludo de todos quienes formamos el hotel Tryp by Wyndham Guayaquil valoramos mucho su opinión y estamos profundamente agradecidos con usted por transmitirnos su percepción acorde a su experiencia. Lamentamos sinceramente la situación que experimentó durante su estadía, todos sus comentarios están siendo tomados en cuenta para tomar medidas correctivas con el fin de que situaciones similares no vuelvan a ocurrir. Por favor permítame extenderle mis disculpas y de todo nuestro equipo por el malestar ocasionado. Estamos trabajando en un plan de mejoras para renovar la insonorización de nuestras habitaciones y brindar una experiencia mejorada de descanso.Por otro lado me reconforta saber que nuestro personal estuvo a la altura de sus necesidades y le brindó el excelente servicio que nos caracteriza.Nos complacería nos otorgara la oportunidad de servirle en un futuro cercano y así poder demostrarle que todos sus comentarios son tomados en cuenta. Cordialmente,Ariana LucasCoordinadora de Calidad.

2/10 Terrible

bertha

Stayed 1 night in Dec 2023
Response from Ariana Lucas. Quality Assurance on 5 Jan 2024
Dear Mrs. Bertha,Thank you very much for rating your experience at the Tryp by Wyndham Guayaquil hotel. I'm sorry your experience was not metwith your expectations, the opinion of our guests is essential to implement continuous improvements, so pleaseWe invite you to tell us how we can improve and provide you with a pleasant stay.It will be a pleasure to serve you again and make a memorable impression on you.Cordially,Ariana Lucas.Quality coordinator.

10/10 Excellent

Rafae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centric
Stayed 1 night in Dec 2023
Response from Ariana Lucas. Quality Assurance on 2 Jan 2024
Dear Mr. Mojica,What a joy to know that you enjoyed your experience at the Tryp by Wyndham Guayaquil!We will be waiting for you on your next visit to offer you the excellent service that characterizes us, this is your home.Sincerely,Ariana Lucas.Quality coordinator.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping center resuranants real nice
Stayed 1 night in Dec 2023
Response from Ariana Lucas. Quality Assurance on 29 Dec 2023
Dear Mr. Havig,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, I personally appreciate your comments,the same that I will share with the team, who will be happy to hear from you.It is very important for us to know that our guests are satisfied with our service and we value their feedback.It is a pleasure to know that you enjoyed our service, we are committed to the quality and satisfaction of our guests.We will be waiting for you on a next visit in this, your home.Sincerely,Ariana LucasQuality Assurance

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ariana Lucas. Coordinadora de Calidad. on 18 Dec 2023
Apreciado Sr. Manzo,¡Qué alegría saber que disfrutó su experiencia en el Tryp by Wyndham Guayaquil!Estaremos esperándole en una próxima visita para ofrecerle el excelente servicio que nos caracteriza, esta es su casa. Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

jose

Stayed 1 night in Dec 2023
Response from Ariana Lucas. Coordinadora de Calidad. on 2 Jan 2024
Estimado Sr. Andrade,¡Qué alegría saber que disfrutó su experiencia en el Tryp by Wyndham Guayaquil!Estaremos esperándole en una próxima visita para ofrecerle el excelente servicio que nos caracteriza, esta es su casa. Cordialmente,Ariana Lucas.Coordinadora de Calidad.

4/10 Poor

Nicole

Liked: Cleanliness, amenities
Disliked: Staff & service
Took two hours and several reminders to get towels- there wasn’t a single towel in my room. The restaurants were good and the pool area was nice.
Stayed 1 night in Dec 2023
Response from Ariana Lucas. Quality Assurance on 20 Dec 2023
Dear Mrs. Mayne, Thank you very much for taking the time to rate your experience at the Tryp by Wyndham Guayaquil.Having your opinion helps us to have a better vision of the areas to improve. I am sorry that the our service did not meet your expectations,I guarantee that we will take the necessary measures to correct the problem and it will not happen again. Our team is committedwith improvements to achieve the goal of meeting the satisfaction and expectations of our guests.Thank you very much again for sharing your experience, we will be happy to receive you on a future occasion, and exceed your expectations.Cordially,Ariana Lucas.Quality coordinator.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s safe and transportation was the best thing for me!!!
Stayed 1 night in Dec 2023
Response from Ariana Lucas. Quality Assurance on 13 Dec 2023
Dear Mrs. Quito,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana LucasQuality Coordinator

10/10 Excellent

maria m

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, you have everything around
Stayed 5 nights in Nov 2023
Response from Ariana Lucas. Quality Assurance on 5 Dec 2023
Dear Mrs. Peluso,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana Lucas.Quality coordinator.

10/10 Excellent

Erika

Stayed 6 nights in Oct 2023
Response from Ariana Lucas. Coordinadora de Calidad. on 4 Dec 2023
Estimada Srta. Siucho,¡Gracias por calificar su experiencia en el Tryp by Wyndham Guayaquil!Será un placer para nosotros atenderle en una próxima ocasión y hacer de su visita una experiencia memorable.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived past 2am and the driver was there to greet me. Excellent service, clean comfy room and wonderful breakfast bar. Normally, I stay here for the convenience of shopping but it’s a great place to stay any time.
Stayed 1 night in Nov 2023
Response from Ariana Lucas. Quality Assurance on 4 Dec 2023
Dear Mrs. Gosline,Thank you for taking the time to rate your experience at the Tryp by Wyndham Guayaquil, we appreciate your comments.It is very important for us to know that our guests are satisfied with our service and we value their feedback.We will be waiting for you on your next visit to offer you the excellent service that characterizes us, remember that this is your home.Sincerely,Ariana Lucas.Quality coordinator.

2/10 Terrible

douglas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Ariana Lucas. Coordinadora de Calidad. on 4 Dec 2023
Estimado Sr. León,Muchas gracias por calificar su experiencia en el hotel Tryp by Wyndham Guayaquil. Lamento que su experiencia no haya cumplido con sus expectativas, la opinión de nuestros huéspedes es primordial para implementar mejoras continuas por lo que por favor le invitamos a que nos indique cómo podemos mejorar y brindarle una estancia placentera. Será un placer atenderle nuevamente y causar una impresión memorable en usted.Cordialmente,Ariana Lucas.Coordinadora de Calidad.

10/10 Excellent

Alvaro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion, limpieza de la habitación excelente. Además se encuentra junto a el Mall Del Sol para buscar cualquier compra y aprovechar variedad de comida.
Stayed 5 nights in Nov 2023
Response from Ariana Lucas. Coordinadora de Calidad. on 4 Dec 2023
Estimado Sr. Larrea,Gracias por tomarse el tiempo de calificar su experiencia en el Tryp by Wyndham Guayaquil, Personalmente le agradezco sus comentarios,los mismos que compartiré con el equipo, quienes estarán felices de saber de usted.Es muy importante para nosotros saber que nuestros huéspedes se encuentran a gusto con nuestro servicio, así como de nuestra ubicación valoramos su retroalimentación. Es un agrado saber que disfrutó de nuestro servicio, estamos comprometidos con la calidad y la satisfacción de nuestros huéspedes.Estaremos esperándole en una próxima visita en esta, su casa. Cordialmente,Ariana Lucas.Coordinadora de Calidad.

8/10 Good

Radha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is extremely comfortable. There are no reading lamps so it' s not cosy. The ac is a bit loud...but the bed makes up for most of this. Gym cool too.
Stayed 1 night in Nov 2023
Response from Ariana Lucas. Quality Assurance on 13 Dec 2023
Dear Mr. Daehne,Thanks for taking the time to rate your experience at the Tryp by Wyndham Guayaquil.We are very happy to know that you felt comfortable with the bed in our rooms.We appreciate your comments regarding the reading lamps and air conditioning, we will keep them in mind in our continuous improvement plan.We hope to have your visit again and make a memorable experience with you.CordiallyAriana LucasQuality coordinator.

10/10 Excellent

Kleber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Ariana Lucas. Quality Assurance on 4 Dec 2023
Dear Mr. Solano,What a joy to know that you enjoyed your experience at the Tryp by Wyndham Guayaquil!We will be waiting for you on your next visit to offer you the excellent service that characterizes us, this is your home.Sincerely,Ariana Lucas.Quality coordinator.

10/10 Excellent

RAFAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good
Stayed 3 nights in Nov 2023
Response from Ariana Lucas. Quality Assurance on 4 Dec 2023
Dear Mr. Ojeda,What a joy to know that you enjoyed your experience at the Tryp by Wyndham Guayaquil!We will be waiting for you on your next visit to offer you the excellent service that characterizes us, this is your home.Sincerely,Ariana Lucas.Quality coordinator.

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and restaurant are very nice with great food. Only thing getting to the pool is a little hassle.
Stayed 1 night in Nov 2023
Response from Ariana Lucas. Quality Assurance on 13 Dec 2023
Dear Mr. Toalombo,Thanks for rate your experience at the Tryp by Wyndham Guayaquil.We appreciate your comments. It is very important for us to know that our guests are satisfied with our service and we value their feedback about Jaleo.CordiallyAriana LucasQuality Coordinator

10/10 Excellent

Osvaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel conveniently located at Mall del Sol. Quite, safe, superb restaurant at the hotel. Mall del Sol is excellent, you can just walk there from the inside of the hotel, many good stores there. For the tours I do highly recommend using the Guayaquil city tour bus.
Stayed 1 night in Nov 2023
Response from Ariana Lucas. Quality Assurance on 20 Dec 2023
Dear Mr.Lagares,Thank you for taking the time to rate your experience at the Tryp by Wyndham, I personally appreciate your comments, the same that I will share with the team, who will be happy to hear from you.It is very important for us to know that our guests are satisfied with our service and location we value their feedback.It is a pleasure to know that you enjoyed our service, we are committed to the quality and satisfaction of our guests.We will be waiting for you on a next visit in this, your home.Sincerely,Ariana Lucas.Quality coordinator.