Meeting facility

Reviews of Posada Doña Luisa

3 out of 5
Posada Doña Luisa
7a Ave Norte #4, Antigua Guatemala, Sacatepequez

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 78 reviews" "
Rating 8 - Good. 29 out of 78 reviews" "
Rating 6 - Okay. 18 out of 78 reviews" "
Rating 4 - Poor. 10 out of 78 reviews" "
Rating 2 - Terrible. 6 out of 78 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly service and clean
Front desk was very friendly and helpful, always had suggestions to where to eat and go. We where able to book all of our tours with them and thy provided excellent suggestions and comments. Will definitely be staying here again in the future
Stayed 8 nights in Dec 2023

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gail

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
One of my regular stops.
This hotel is one of my regular places to stay if I am in Antigua more than one night. The staff is friendly and the rooms are clean.
Stayed 1 night in Jun 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Secure Parking
Parking on the street was the biggest complaint
Stayed 1 night in Dec 2022
Response from Doña Luisa on 12 Dec 2022
Thank you for your review, we recommend a parking 2 blocks away from the hotel for an additional cost, it’s you decision to take it or not.

8/10 Good

Beatriz

Stayed 4 nights in Jun 2022

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly, welcoming and very helpful
Stayed 3 nights in Mar 2022
Response from Luisa on 5 Apr 2022
Thank you for your review!

10/10 Excellent

Gail

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
I found the hotel to be exceptionally clean and I felt very safe and comfortable there. It was quiet and i got a very good night's rest.
Stayed 1 night in Mar 2022
Response from Luisa on 5 Apr 2022
Thank you for your review..

10/10 Excellent

Itza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Delaney

Stayed 1 night in Sep 2021

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisey families with children, no hot water,
Stayed 3 nights in Jun 2021
Response from Dona Luisa on 2 Jul 2021
Thank you four your review, this is a family hotel, we understand the bad review it’s because we didn’t gave you a room for $18 you were asking at the front desk.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property and the staff was extremely friendly.
Stayed 1 night in Mar 2021
Response from Posada Doña Luisa on 9 Apr 2021
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Posada Doña Luisa on 11 Jan 2020
Thank you for your stay

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Posada Doña Luisa on 4 Dec 2019
Lamentamos que no fuera posible dar una explicación del porque la nota baja?

6/10 Okay

Kim, Seattle, WA

Travelled with family and small children
The location is great. All restaurants and shops in Antigua are just steps away. It’s nice and clean (with the exception of a huge hole in one of the bed’s fitted sheets) and decorated really cute. However, the walls are really thin and you can clearly hear other guests in their rooms. Also, everything squeaked. The beds, the bathroom door, the fan. What I’m most disappointed in is that our rental car was broken into during the night as it was parked right out front. A window was smashed and our shoes that were left in back were stolen. The officer we talked to was really disappointed in the check-in staff for not asking us if we have a car and informing us of a safe place to park. He says this happens on this street a lot and it’s very poor customer service to not warn us. To summarize, it’s a decent place to stay in a convenient location, especially for the price, but don’t park your car on that street.
Stayed 1 night in Jul 2019
Response from Luis Pedro on 8 Aug 2019
Good morning We found it extremely strange to see the damage in the adjustable sheet, since we have control over all the hotel supplies, we extend our apologies for the inconvenience and let them know that this sheet was already removed from the inventory, and changed to a new one. We are very sorry for the inconvenience with your car, we do not have such problems before. And the officer's comment seems unethical since his obligation is to ensure the safety of the streets. We hope you have a happy holiday and we hope to have you again in our city and our Hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff attention is warm and excellent. There is only two things that this hotel could improve: The breakfast time starts at 7:30AM but most of the tours in Antigua have a pick-up earlier than that, we stayed 7 nigths but could have only 3 breakfast. Rooms need better fresh air ventilation, the temperature outside is fresh but the room at the end of the day is very hot and humid. You will need to keep the door open with the fan at full speed for some time to push fresh air into the room.
Stayed 7 nights in Jul 2019
Response from Luis Pedro on 17 Jul 2019
Thank you for your comments and recommendations, we will take them into account so that all our guests can take full advantage of the experience at our hotel. Greetings and have a nice day. We hope to have you back on another occasion

8/10 Good

Jose, Panajachel, Guatemala

Liked: Room comfort
Good location
Good location near the Central Park. Beds were comfortable. It's the rainy season so there was a little musty smell in the room when we arrived. It was good to have a fan in the room. Coffee was available in the 'dining area' but was not made until late morning. Would have been better earlier. Wifi was good.
Stayed 1 night in Jun 2018
Response from Luis Pedro on 18 Jun 2018
Thanks for your comments make us improve, we will take into account your comment about the coffee schedule to have it ready sooner, we hope to see you soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not very memorable stay

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I was there during Semana Santa when prices double or triple. Book ahead so that you avoid mediocre places like this one - at $40 a night it is fine. But at $100+ it is unfortunate if you are placed here...especially with no breakfast, no AC and shower was not even lukewarm. Staff are friendly so I can't fault them.

4/10 Poor

John, Belize, CA

Disliked: Property conditions & facilities, room comfort
Nice proximity to Central Park and restaurants
Kept up till 3 am most nights because of bar next door; loud music & noisy patrons. room was less than average, needs updating. Shower was lukewarm at best.

6/10 Okay

Jose Antonio y Maria, Miami

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No parking lot. Is just a Bed, no breackfast service. Even the pictures over the balcony have an ugly steel sheet inside. I'll not choose Posada dona Luisa again.

8/10 Good

traveler , CA

Liked: Cleanliness, staff & service, room comfort
Nice clean, feels like home.
It feels like home. Although then don't serve any breakfast or meals, you have the option to cook. Eateries are everywhere too. McDonald and Burger King are just around the corner. Everything is accessible like the plaza, market and the ruins. Don't forget to visit the cathedral and some other gorgeous churches. It's safe to walk even to stay out late at night. People are polite and not noisy. No thieves and surrounding is very clean.

6/10 Okay

Nathan, Phoenix

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very basic accomodations
Our room had 3 beds, 2 twins & a full. We each ended up sleeping on twins beds since the full was rock hard. Shower also had a contraption that was the shower head to heat the water coming out. Never a good combo to have exposed electrical wires running to where water comes out to stand under & take a shower. I assume hotel doesn't have any other way to heat water. Wouldn't return.

4/10 Poor

Nathan, Phoenix

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very basic accommodation
Stayed here one night a couple weeks ago. Room had 3 beds in it, two twin & one full bed. The full size mattress was so hard that we each slept on a twin. Unique experience for us was something other travelers in the group called a "suicide shower". There was a contraption that was part of the shower head with electrical wires running to it. It heats the cold water coming out since the hotel must not have a hot water heater. Definitely wouldn't be up to code in the U.S. Wouldn't stay there again, especially since price was higher than that of a basic room in Antigua.

6/10 Okay

Verified traveller

DECENT BUT NOTHING SPECIAL-AND-PRICE A BIT HIGH
Adequate room and services. Shared kitchen. Price high for facilility. And Antigua nothing special either.

8/10 Good

WOJCIECH, BATH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommendet this hotel
I spent a couple of days , all without complaint , city center hotel. I recommend

2/10 Terrible

trevor, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude management
Refused refund Could not stay there Expedia pleaded with management but they still would not refund. Not recommended.

8/10 Good

Linda, Toronto

Liked: Cleanliness, staff & service
Disliked: Room comfort
Posada Dona Luisa
The best part of this hotel is the regular receptionist, the cleaners, and night attendant: The people. Rather cramped, had to squeeze over the toilet to get to shower in first room. Lack of air circulation or ventilation. Was finally upgraded to better room, more appropriate to the price I had paid, it had a great view of volcanos and privacy unlike downstairs where I had to stay 4 nights.

6/10 Okay

Nancy, israel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing
The room was small and dark. The window faces a hallway thus it's hard to get fresh air. The blanket had fleas. The "kitchenette" was shared that was not mentioned. However the kitchen was well equipped. Also the internet was excellent.

8/10 Good

Esteban, Arlington, VA

Liked: Cleanliness, staff & service, room comfort
A nice place to stay if your not looking for perks
A small hotel in the center of Antigua. I has 8 rooms and is quiet. No perks here, but its clean and very comfortable. Since its centralize, you can walk to any place in town easily (Saves on cab rides). No restaurant or bar, but you can buy food and booze and bring it back and use the common area with tables, fridge and dishes. The provide daily coffee, hot water, and drinking water.

4/10 Poor

mgi, Montreal

Disliked: Room comfort
Not easy to rest !
From the first floor, it's too noisy. Musics from the bar in the neighborhood on week end played all night. People doesn't care and talk loudly so not easy to rest. Not good quality of air in the room. Good location for activities.

10/10 Excellent

Bryan, Liverpool, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant small hotel close to the centre
We enjoyed our stay here and have come back for an overnight stop before flying out.

6/10 Okay

Carla, San Francisco

Liked: Cleanliness, staff & service
Rooms were very basic, but the hotel was quiet and clean and the staff were very friendly and helpful. Location was fantastic. close to many restaurants, shops, and the town square. There is a fantastic coffee shop next door and a small travel agency where you can arrange day trips, tours, and transportation.

8/10 Good

Verified traveller

Two blocks from Parque Central
Very good location. Friendly and helpful service.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Judy, Northern California

Liked: Cleanliness, staff & service
Basic inexpensive stay
I stayed at Dona Luisa for 5 nights. It was very basic. No hot water. Housekeeping was sketchy. Staff was helpful with directions, etc. And it was only 2 blocks off the Central Park, the hub of activity.

8/10 Good

rovenstinez, valle de Bravo

Liked: Cleanliness
Historic, Hospitable, Homey
They did a good job,....the coffee downstairs in the COFFEE rich country was INSTANT, no elevator, but actually IN FRONT of the place where a very important book, CHRONICLES OF THE CONQUEST by Bernal Diaz del Castillo was written NO parking, beware and be prepared to pay $7.00 overnight to park 3 blocks away. Plus hours extra between 6 p.m. and 8 a.m.

4/10 Poor

Beverley, Vancouver Island, BC

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not pleased with the hotel but staff was nice
Hotel staff was lovely, but my room had no windows, the shower was tepid and weak, the tv kept breaking, In addition, the area did not feel safe. Sorry.

6/10 Okay

A Traveller, Canada

Disliked: Property conditions & facilities
OK for a short stay
Very basic but conveniently located. Very nice view of the volcanoes from the upstairs terrace. Friendly staff that spoke some English. They were really good at replying to emails before we arrived. They also arranged our transfer from Guatemala City, which was nice. Because it was during Semana Santa, the room was seriously overpriced. Noisy at night. There was no breakfast offered. We were able to use the pool at the sister property of Casa del Parque for a fee. WiFi was included but slow. It was an OK place for a short stay.

8/10 Good

Jim, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in central Antigua
Only stayed one night but enjoyed a warm welcome and efficient service. Our room was big, clean and comfortable. It's right in town with good bars and restaurants nearby. No breakfast but you do have use of a kitchen. Given the choice I'd ask for a room upstairs.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Excelent location,bad,dirty hotel.
Very good location.No breafasst,no cofee.Dirty restroom.Some of staff is friendly.

4/10 Poor

Don

Liked: Cleanliness
Disliked: Room comfort
Very expensive
The hotel is nice, but nothing special. My room smelt a little funky and the toilet is partway under the sink. They provide soap, but no bottled water or shampoo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location.
Great central location. The staff was friendly and very helpful.

10/10 Excellent

JC, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in Antigua Guatemala!
Everything was great about this hotel: location, quality, service, and most important, price.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel in Antigua
The pictures on the website are somewhat misleading. I was very disappointed when I saw my room. There was a bare bulb in the bathroom which hardly had any light. I asked for a new brighter bulb. This hotel is really bare bones. The shower was luke warm and just a mist really. The beds are hard and the blankets are very thin. No tissues offered. Towels very scratchy. Rooms are depressing. On the PLUS side, the staff was very nice and helpful. The shuttle and tour services can be booked right out of the hotel (that was great). Orfa, was wonderful. My laundry was done for me. The views out of the room on the top floor were splendid. The hotel itself (not the room) was pretty nice and welcoming. I wish more people spoke English (Orfa spoke a little). All in all the room was very depressing and hot during the day (no AC - but that is common in Guatemala), but the hotel itself was centrally located and not too bad.

8/10 Good

Chris, Tauranga, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and comfortable room
We stayed two days in this hotel. Great location close to the main square, staff friendly and efficient and the room had everything we needed. Good shower that did not leak all over the floor and tap that worked ( a plus in Central America). However rooms on the upper level are better than those on the ground floor - those rooms are quite dark.

8/10 Good

elia, Issaquah, WA, USA

Liked: Cleanliness, staff & service
good location- friendly staff
Very strong smelling disinfectant used that made my eyes water. Clean and very nice front desk services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed's
The only problem my sister and I had at this hotel were the uncomfortabel beds. That being said, I also found at other hotels the beds are not great. We did love everything about this hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for the price
For the price, I found my one night stay here to be just what I was looking for. Two block walk to the central square. I could sit just on the balcony a step outside my room and see all three beautiful volcanos, one of which was puffing away periodically. Beautiful sunset from the balcony. Helpful staff. Not lux, but great if it's what you want.

2/10 Terrible

Cecil, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Able to fit a family of five. Would recommend for other travelers.
Stayed 2 nights in Jan 2024