“Holiday Inn Guatemala”

Very good, a lot of security, safe, excellent customer service everywhere.

“A good experience.”

The bed and pillows were so soft. I liked the lemon fragrence of the toiletries. Staff helpful and pleasant. I felt secure there. It was nice having the van already waiting at the airport.

“Guatemala Inn Experience”

The hotel was nice, but they should has a better maintenaince, Actually the hotel is acceptable, but if they continue this way soonly the hotel going to be unconfortable. In a couple of times i have to call to the frontdesk because when they clean the room, dont put all the ammenities than usually they use.

“Good hotel”

The staff were friendly and helpful. The hotel is well located for bars and restaurants in the safe Zona 10.

“Well located”

Very well located in the Zona 10. Near from both shopping centers and near to the airport. The transportation service to the airport gave some calm to early flights

“Breakfast sucks”

Even though we had purchased (and paid for) the package that includes breakfast, we had a tough time convincing the staff in the reception that this was the case. Compared to other hotels that I have stayed at, the "full breakfast" is anything but full. Room for improvement. Also even though I was on a higher floor, I could hear the cars in the street. I was also not impressed with sound proofing in general. I was able to listen in on my neighbors telephone conversations and TV channel selection...

“Poor Service - - Loud workers at 7am”

The parking staff was friendly, but that's where it stopped. The front desk personel in the dayside was not friendly. Once I came down to ask for something, and they did not even acknowledge me. One particular day I slept in late, and housekeeping knocked on the the door. I asked them to come back later. They said ok. As a result, they never came at all. When I called the front desk, they told me the housekeeping staff was gone for the day. So I asked if I could at least get towels. They said ok. I waited 4 hours and finally went downstairs to ask the front desk person myself. It was very hard to sleep in the morning, as they were fixing the pool area. The workers started around 7:30 with constant loud banging. When I called to complain they said they would have the workers begin after 8am. I thought that was fair. But they continued to start their banging each morning between 7 and 7:30. I have stayed at the Intercontinental many times, around the block. Their service is MUCH better and worth the extra.