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Reviews of The Ritz-Carlton, Guangzhou

5 out of 5
The Ritz-Carlton, Guangzhou
3 Xing An Road, Pearl River New City, Tianhe District, Guangzhou, Guangdong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 166 out of 244 reviews" "
Rating 8 - Good. 49 out of 244 reviews" "
Rating 6 - Okay. 12 out of 244 reviews" "
Rating 4 - Poor. 11 out of 244 reviews" "
Rating 2 - Terrible. 6 out of 244 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Fianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing hotel! The manager Rocky was fabulous . The food, the room, the spa and the whole stuff was amazing. It’s highly recommended. I love my stay in Ritz Carlton.
Stayed 4 nights in Mar 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff are polite and helpful. They are willing to deal with customer’s needs and issues.
Stayed 3 nights in Feb 2024

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best facility in newer part of Guangzhou, right across from Cantor tower. Very attentive service with good gym and restaurant inside. We appreciate Freya, assistant guest relationship manager for her pleasant assistance.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mohammed

Stayed 3 nights in Jan 2024

6/10 Okay

Kenneth

Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly an awesome experience with friendly staff willing to ensure confort and service with a smile.
Stayed 7 nights in Oct 2023

10/10 Excellent

michael

Stayed 2 nights in Oct 2023

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and Bar!
Stayed 2 nights in Oct 2023

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, awesome bar, nice dinning, goo WiFi service.
Stayed 1 night in Oct 2023

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice located, very comfortable rooms, good WiFi connection, awesome bar.
Stayed 7 nights in Oct 2023

4/10 Poor

wing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
avoid buffet restaurant on ground fland breakfast.
had diarrhoea and stomach upset after consuming some oysters and the breakfast was not much better for Ritz's standard.
Stayed 4 nights in Sep 2023

10/10 Excellent

Xiangzhi

Stayed 2 nights in Oct 2022

10/10 Excellent

GG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond
I told the hotel in advance that it was my wife's birthday. When we entered the suite, there were balloons, "happy birthday" banners, birthday cake, strawberries and cream, chocolates and a personal hand-written birthday note. in the living room. It was just wonderful. The staff were all absolutely wonderful for the entire one-night stay. And of course, the suite was just stunning. It reminded me of some of the top-end apartments in Manhatten. I could easily live there. Japanese toilet, huge tub, all the amenities. Brilliant.
Stayed 1 night in Feb 2022

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday staycation
Celebrating a friend’s birthday and they we well beyond expectation to make it a special stat
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad but could improve
Our stay was good! The pool was overcrowded and we didn’t get to enjoy it which is a huge disappointment. I did enjoy staff’s service as they were courteous and polite. Please change the layout of the room so I don’t have to watch TV in a 90 degree angle.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had dinner at their award winning Italian restaurant and was fantastic.
Stayed 1 night in Jul 2021
Response from Matthias Vogt on 20 Jul 2021
Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. I am delighted to hear that you enjoyed the dining experience and I am proud to know that Chef Michele at Limoni restaurant did a great job in providing the outstanding products to you, which once again enhanced the Ritz-Carlton Culture of delivering personal experience to our guests. Once again, thank you for your comments and we look forward to welcome you back in the not too distant future. Best regards, Matthias Vogt General Manager

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Matthias Vogt on 17 May 2021
Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou and taking the time to share with us your stay experience. We are pleased to know that you enjoyed the stay in the hotel. We are proud of our Ladies and Gentlemen and truly believe they are the finest in Guangzhou. We sincerely look forward to welcoming you back in the near future. Best regards, Matthias Vogt General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Upgraded our room to a suite and the club lounge was fantastic. All of the employees were amazing, especially Maddie in the lounge. She took care of everything we needed.
Stayed 1 night in Feb 2021
Response from Matthias Vogt on 4 Mar 2021
Dear Valued Guest, Thank you for choosing us as your home away from home in Guangzhou and taking the time to share your feedback. I am delighted to hear that you enjoyed the stay with us and I am proud to know that our team did a great job in providing the outstanding service to you, which once again enhanced the Ritz-Carlton Culture of delivering personal service to our guests. Once again, I thank you for your recognition on our products and services. We look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager

10/10 Excellent

Alexander, Shenzhen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is a great hotel overall. There was a small issue related to the availability of breakfast items, but it was properly resolved to my full satisfaction.
Stayed 2 nights in Dec 2020
Response from Matthias Vogt on 30 Dec 2020
Dear Valued Guest, Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. We truly appreciate your trust and love to us that allowed us to present the Ritz-Carlton experience to you. Yet it has come to my attention that the availability of breakfast items did not meet your expectations. For this, I sincerely apologize. We are a company that believes listening to our guests is of utmost importance, especially in today’s competitive environment. Please be assured that your comment shall be a topic of discussion with our team. We appreciate your patronage to our hotels and once again, appreciate your letting us know your expectations. I look forward to welcoming you back in the not too distant future. Best regards, Matthias Vogt General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2020
Response from Matthias Vogt on 30 Dec 2020
尊敬的宾客, Dear Valued Guest, 感谢您选择广州富力丽思卡尔顿酒店,并与我们分享您的意见。 Thank you for choosing The Ritz-Carlton, Guangzhou, and taking the time to share with us your feedback. 很高兴了解到您享受到了愉快的入住体验,您的反馈为我们团队的专业用心点了赞,我一定会与团队的绅士淑女们分享这份喜悦。 We are pleased to know that you enjoyed the stay in the hotel. Your feedback endorses the professionalism and courtesy of our team and I will surely share your compliments with our ladies and gentlemen. 在此,我再一次感谢您的认可,也希望在不久的将来能够欢迎您的再次光临。 Once again, I thank you for your recognition and we look forward to welcoming you back in the not too distant future. 顺祝商祺, Best regards, 傅戈 Matthias Vogt 总经理 General Manager

2/10 Terrible

Nawaf

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable stay in Ritz-Carlton
So bad
Stayed 4 nights in Sep 2020

4/10 Poor

Turki

Business traveller, Travelled with group
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
very dis
My experience was terrible and the hotel was under expectations. Everything in the hotel is outdated. And in comparison to Ritz in different city this branch would get 5/10
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Pauline bo Lin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, it is a pleasant stay with Ritz-Carlton
Stayed 2 nights in Jan 2020

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 1 night in Dec 2019

10/10 Excellent

LOPHEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for 2 nights. Everything is excellent. The breakfast is great.
Stayed 2 nights in Dec 2019

6/10 Okay

Doron

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Yaqing

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This stupid website doesn’t show up the reservation and I forgot I hv ever booked this hotel and thought I hv cancelled the hotel. Rubbish website wasting me 2500 rmb I will never use this rubbish website again
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
The Hotel is really ok, but not to a Ritz Carlton standard.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel with incredible customer service. I enjoyed staying here so much. The club level is exceptional. The level of service and ambiance exceeds that of anything I've ever experienced around the globe. I'd love to stay here again!
Stayed 3 nights in Nov 2019

8/10 Good

Lishan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Very good location. Good room size.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Highly recommend this hotel. Excellent service with smile. We stayed in couple of other hotels in the same area during Canton Fair and Ritz is the best.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Badly maintained, most of the hotel staff can’t speak English
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Stay
Great service, food and comfort with free shuttle bus service tto Canton Fair
Stayed 3 nights in Oct 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Ritz everywhere is great. This one is in a great area, simply excellent. Rooms requiere an upgrade on the fashion, I had the opportunity to see the new executive club, astonishing! Well done. I expected to have ATV with streaming, it was not available.
Stayed 8 nights in Oct 2019

10/10 Excellent

Bunwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Bunwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful check in experience Great hotel, loving it and will be back again.
Stayed 3 nights in Jul 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Spa loved the stam and jacuzzi!!!
Stayed 2 nights in Jun 2019

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
amazing
Stayed 1 night in May 2019

4/10 Poor

CAC, USA

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old and tired. The bath room was dirty and property needs to be updated to meet the Ritz standards. Very disappointed.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional value and services. Best place to stay at GZ for business trip.
Stayed 4 nights in Mar 2019