Garden 66  Non-Smoking Twin Bed | Premium bedding, minibar, in-room safe, desk

Reviews of The Garden Hotel Guangzhou

5 out of 5
The Garden Hotel Guangzhou
368 Huanshi Dong Lu, Guangzhou, Guangdong

Reviews

8.8

Excellent

Rating 10 - Excellent. 558 out of 1003 reviews" "
Rating 8 - Good. 312 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lazaros, Elliniko

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the oldest and most luxurious hotels in Guangzhou! Fantastic rooms, astonishing lobby with a waterfall and peaceful garden!
Stayed 5 nights in Apr 2024

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
这个花园酒店总体入住体验感觉还是很不错的。 酒店前厅装修很有中国历史文化底蕴。 工作人员也很热情,服务周到。 后花园的瀑布也很美。
Stayed 2 nights in Apr 2024
Response from 宾客体验经理-Chad on 7 Apr 2024
尊敬的宾客,感谢您选择下榻繁花绽放的广州花园酒店并在此留下您的宝贵点评。我们很高兴看到您对我们的认可,并给予了我们好评。我们相信,深入体验一座城市,值得去探索它的美食,艺术和自然。广州花园酒店位于越秀区繁华的环市东商圈,出门右手边即是地铁五号线淘金站,交通便利。其拥有的21000平方米的深氧自然花园,观18米双瀑布飞流直下,感受绿意盎然、繁华似锦的岭南园林美景,是您城央度假的星选之地。这里不仅仅是一间酒店,广州花园酒店各处遍布历史文化艺术打卡点待您探寻解密。红楼梦镶金壁画的壮观精美,与金龙藻井交相辉映。古希腊爱奥尼克风格旋转木楼梯,与大堂中西合璧;桃园馆中的桃园三结义、三英战吕布等待您前来解锁。作为一间广州城市地标酒店,广州花园酒店拥有828间客房,4家米其林餐厅,多间各具特色的无国界餐厅,欢迎您前来一一体验和探索。期待能够再次为您服务,让我们继续为您打造经典非凡的花园之旅。祝您生活愉快!

10/10 Excellent

Mohamad

Stayed 8 nights in Mar 2024
Response from Guest Service Manager - Chad" on 14 Apr 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

PABLO COBO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre cómodo el hotel, pero mucha construcción alrededor.
Stayed 6 nights in Mar 2024
Response from Senior Guest Service Manager-Tina on 25 Mar 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Hong Sze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Senior Guest Service Manager-Tina on 26 Mar 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

6/10 Okay

isaac

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Manager - Chad" on 21 Mar 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

YIFEI

Stayed 1 night in Mar 2024
Response from Guest Service Manager - Chad on 6 Apr 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Julie

Travelled with family
Liked: Amenities
Room is a little old , and bed is not comfortable
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager - Chad on 14 Mar 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.

10/10 Excellent

Julie

Room is not that saturated.
Stayed 1 night in Mar 2024
Response from Senior Guest Service Manager-Tina on 10 Mar 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Weiyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fabulous place with a lovely garden and many excellent dining options. Highly recommend this place to whoever travelling to Guangzhou.
Stayed 1 night in Mar 2024
Response from Guest Service Manager - Chad on 8 Mar 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Service Manager - Chad on 16 Feb 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Yuk Nam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will use it again
Stayed 8 nights in Jan 2024
Response from Guest Service Manager - Chad on 16 Jan 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

shachar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Assistant Front Office Manager - Jin on 9 Jan 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Yun Jing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Senior Guest Service Manager-Tina on 13 Jan 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

2/10 Terrible

dawei david

Travelled with family
Disliked: Cleanliness, amenities
太脏了 房间连续三天出现蟑螂 太恐怖了
Response from Senior Guest Service Manager-Tina on 30 Dec 2023
尊敬的宾客,广州花园酒店感谢您的支持并向您致以诚挚的问候。很遗憾得知您此次的入住体验未能达到您的预期,同时,对于您反馈的相关房间卫生状况问题问题,以及因此给您带来的不便之处,我们在此深表歉意。请相信,这绝对不是我们的服务标准。我们一直致力于为每位宾客提供优质的服务,客人的入住体验满意度绝对是我们唯一坚定的目标。非常遗憾酒店在您入住跟进中没有解决到您的问题。我们的管理团队对您的反馈高度重视,务必会针对工作中的不足,加以改进,不断提高对客服务质量。我们衷心期待能够再次为您服务,给予我们一个向您亲自致歉以及为您打造不一样旅居体验的机会,祝您生活愉快!

2/10 Terrible

dawei david

Stayed 5 nights in Dec 2023
Response from Senior Guest Service Manager-Tina on 30 Dec 2023
尊敬的宾客,广州花园酒店感谢您的支持并向您致以诚挚的问候。很遗憾得知您此次的入住体验未能达到您的预期,同时,对于您反馈的相关房间卫生状况问题,以及因此给您带来的不便之处,我们在此深表歉意。请相信,这绝对不是我们的服务标准。我们一直致力于为每位宾客提供优质的服务,客人的入住体验满意度绝对是我们唯一坚定的目标。非常遗憾酒店在您入住跟进中没有解决到您的问题。我们的管理团队对您的反馈高度重视,务必会针对工作中的不足,加以改进,不断提高对客服务质量。我们衷心期待能够再次为您服务,给予我们一个向您亲自致歉以及为您打造不一样旅居体验的机会,祝您生活愉快! 资深宾客服务经理-Tina

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2023
Response from Senior Guest Service Manager-Tina on 30 Dec 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The breakfast was good with variety. The room size was a bit small, but clean. Staff cleaned the rooms well every day. I stayed for 8 nights, wished the hotel had some benefits such as restaurant vouchers or small gifts for long stay guests.
Stayed 8 nights in Dec 2023
Response from Senior Guest Service Manager-Tina" on 22 Dec 2023
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

minxi

Stayed 5 nights in Dec 2023
Response from Senior Guest Service Manager-Tina" on 22 Dec 2023
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

6/10 Okay

Lawrence, Dora Creek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice hotel with excellent staff.
Stayed 2 nights in Dec 2023
Response from Senior Guest Service Manager-Tina on 18 Dec 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Mohammad

Stayed 2 nights in Dec 2023
Response from Guest Service Manager - Chad" on 15 Dec 2023
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABOVE The Best Of the Best!
Amazing hotel. I have never had service at any hotel as good as the Garden! Very foreigner-friendly! The staff speaks amazing English—a shout-out to Billy at the service desk, who went the extra mile for us. When we come back, we will be staying at The Garden Exclusively!
Stayed 2 nights in Dec 2023
Response from Guest Service Manager - Chad on 10 Dec 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Kar Ki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent however the surrounding area is under heavy subway construction, stores closed early and extra walking because lost in blocked construction maze especially when it’s dark.
Stayed 4 nights in Dec 2023
Response from Guest Service Manager - Chad" on 7 Dec 2023
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Douglas W., Barrigada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice property, in a good part of Guangzhou. The Friendship Mall (Store) is across the street and provides a good shopping option. My room is very nice, service was very good and the property has several good eating places to try. The Friendship Mall is Ok for shopping, but could wish for a few more eating options, but you can walk down the street a bit to find other food vendors. Maybe a bit overpriced, but not a bad option for the area.
Stayed 10 nights in Nov 2023
Response from Senior Guest Service Manager-Tina on 17 Nov 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

8/10 Good

Kenny Kai Tak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of choice of eating within the hotel. The environment like the excellent garden design are especially in the city. Very good experience.
Stayed 2 nights in Nov 2023
Response from Senior Guest Service Manager-Tina on 17 Nov 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Chloe

Stayed 1 night in Nov 2023
Response from Guest Service Manager - Chad on 6 Dec 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Connie

Liked: Cleanliness, staff & service
This is a very large hotel located in a busy area of Guangzhou city. It is a good location as there is a subway line 5 station right around the corner of the hotel that gets you to connect to all other lines including the airport and bullet train stations. However the check in process was slow but staff service is good and friendly. There are English speaking staff working at the front desk and restaurants . We had dim sum in one of the restaurants and they were very delicious but expensive. Breakfast was included and it was buffet style with many Chinese and western varieties. Enjoyed the 2 night stay there.
Stayed 2 nights in Nov 2023
Response from Senior Guest Service Manager-Tina on 10 Nov 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Preferred the old bar area and old dining area . No Wi-Fi info or room service menu in room .
Stayed 5 nights in Nov 2023
Response from Senior Guest Service Manager-Tina on 9 Nov 2023
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

8/10 Good

Moises

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was noise for the contruction next to the hotel, but I knew about it before hand. This Hotel is always nice
Stayed 4 nights in Oct 2023
Response from Senior Guest Service Manager-Tina on 9 Nov 2023
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

8/10 Good

Kim

Liked: Staff & service, property conditions & facilities
房間傢具不夠級數,清潔不合格,九天入住都看到蜘蛛🕷️🕸️在小枱腳間。
Stayed 8 nights in Oct 2023
Response from Senior Guest Service Manager-Tina on 9 Nov 2023
尊敬的宾客,广州花园酒店感谢您的支持并向您致以诚挚的问候。很遗憾得知您此次的入住体验未能达到您的预期,同时,对于您反馈的入住期间发生的相关问题,以及因此给您带来的不便之处,我们在此深表歉意。请相信,这绝对不是我们的服务标准。我们一直致力于为每位宾客提供优质的服务,客人的入住体验满意度绝对是我们唯一坚定的目标。非常遗憾酒店在您入住跟进中没有解决到您的问题。我们的管理团队对您的反馈高度重视,务必会针对工作中的不足,加以改进,不断提高对客服务质量。我们衷心期待能够再次为您服务,给予我们一个向您亲自致歉以及为您打造不一样旅居体验的机会,祝您生活愉快!

6/10 Okay

Mingyi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Upgrade at the reception
I had paid an upgrade for my room at the reception, the receptionist promised that was included the breakfast buffets. However they still charged me the buffets on my deposit. I called couple of times, they never got back to me. Not happy with the service.
Stayed 2 nights in Oct 2023
Response from Senior Guest Service Manager-Tina on 9 Nov 2023
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

2/10 Terrible

JACK

Disliked: Cleanliness, property conditions & facilities
They doing construction all day and all night around the area there
Stayed 4 nights in Oct 2023
Response from Senior Guest Service Manager-Tina on 9 Nov 2023
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

8/10 Good

TIMOTHY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 6 nights in Oct 2023
Response from Senior Guest Service Manager-Tina on 2 Nov 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of our service. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

6/10 Okay

NABIL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel staff and service are excellent; they helped and changed room due to construction noise. Yet the hotel is old and needs mayor renovation ASAP. It use to be the best of choices but life time of rooms os time to update
Stayed 7 nights in Oct 2023
Response from Senior Guest Service Manager-Tina on 2 Nov 2023
Dear Valued Guest, Thank you for your comments. We are glad to see your kind affirmation of our service.We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes.We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

8/10 Good

Larry

Liked: Cleanliness, property conditions & facilities
Convenience
Stayed 3 nights in Oct 2023
Response from Guest Service Manager - Chad on 27 Oct 2023
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Conrad

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We always stay at the Garden Hotel, it’s is a great hotel with great dining options etc around the area. Currently, however there are metro construction works going on which are extremely loud until late at night, was no mention of this when booking or checking in (which might I add takes ridiculously long) The construction should have been at the very least mentioned when booking or checking in, even better maybe offer loyal customers to the Garden Hotel a small discount
Stayed 5 nights in Oct 2023
Response from Guest Experience Manager - Chad on 25 Oct 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.

10/10 Excellent

Mazen

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 10 nights in Oct 2023
Response from Guest Service Manager - Chad on 24 Oct 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is close to subway stations and the amenities are plenty. The only problem is the layout of the room where it’s only suitable for couples as you can see in plain view the toilet and shower room.
Stayed 2 nights in Oct 2023
Response from Guest Service Manager - Chad on 23 Oct 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Good hotel
Stayed 2 nights in Oct 2023
Response from Guest Service Manager - Chad on 22 Oct 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Chi Wing

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 2 nights in Oct 2023
Response from Guest Service Manager - Chad on 22 Oct 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Good Hotel
Good Hotel but rooms needs renovation as walls are creeking
Stayed 2 nights in Sep 2023
Response from Guest Service Manager - Chad on 22 Oct 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Good

Wai Cheong

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Guest Service Manager - Chad on 21 Oct 2023
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Excellent

Parham

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and luxury.
Stayed 3 nights in Sep 2023
Response from Senior Guest Service Manager-Tina on 4 Nov 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

10/10 Excellent

Jingdong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and very enjoyable experience to stay. Excellent location to have easy access to all parts of the city. Staffs are professional and polite. Will definitely plan to come back in the future
Stayed 4 nights in Sep 2023
Response from Senior Guest Service Manager-Tina on 4 Nov 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

10/10 Excellent

XUEJUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as metro just nearby, plenty of local shops and restaurants
Stayed 6 nights in Sep 2023
Response from Senior Guest Service Manager-Tina on 4 Nov 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

4/10 Poor

Bi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Yeshei

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed client
The room has a terrible smell of mold, the maintenance is simply terrible here. Not worth the the price!
Stayed 2 nights in Sep 2023

8/10 Good

mohamed

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Need Renovation , not what i used to be
Stayed 3 nights in Sep 2023

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, excellent breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

nik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
prior to Covid I stayed at the garden hotel 6 times a year. It was great to go back. The staff and facilities are amazing, the rooms are very clean , internet is great and their gym facilities and sauna is of high quality.The garden hotel is a great place to base yourself and conduct business.I highly recommend the garden hotel.
Stayed 6 nights in Aug 2023