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Reviews of Silin Residence Poly World Trading Center

4 out of 5
Silin Residence Poly World Trading Center
No. 1020 Xin Gang Dong Rd, Haizhu District, Guangzhou, Guangdong

Reviews

6.4
Rating 10 - Excellent. 26 out of 202 reviews" "
Rating 8 - Good. 76 out of 202 reviews" "
Rating 6 - Okay. 36 out of 202 reviews" "
Rating 4 - Poor. 30 out of 202 reviews" "
Rating 2 - Terrible. 34 out of 202 reviews" "

7.0/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

BM International, Manizales

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
El lugar mas sucio y descuidado en el que he estado en mi vida. El personal muy poco profesional y carente de capacitación. Me quejé en varias ocasiones por el aseo, y me enviaron a una persona a sacudir el polvo, mientras que en el baño habia rastros de jabón de huéspedes anteriores. Pesima relacion costo-beneficio. He estado muchas veces en Guangzhou, y seguro hay mejores hoteles por un precio muchísimo mas bajo
Stayed 3 nights in Apr 2024

4/10 Poor

Kevin

Business traveller
Disliked: Cleanliness, property conditions & facilities
ESTAY at Canton Fair / Silin PolyWorld not good
Staff less than friendly to international customers , first room , TV , washing machine had no electricity, bathroom filthy dirty, half lights in room didn’t work, price was $235 for this ????? Got moved to another room , washer dumped water all over floor , bathroom dirty again, no English channels on TV, price has doubled from previous stays , value not good like before , pictures show dirt, filth Around sink and bathroom. In these days of Covid cleanliness, and for the daily price of $235. I expect a clean, healthy, well kept room. Trying to talk to all Chinese kids at front desk who are more worried about playing games on their phones , than dealing with customers and issues. If they worked for me .... I’d fire them ALL.
Filthy bathroom counter tops
Washing machine cover never stayed on and fell on floor
More filthy counter tops
Filthy shower soap area
Stayed 5 nights in May 2023

6/10 Okay

Salim

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Not ready for the hospitality service. Need to learn & improve lot
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Moved out after entering this place. The rooms are really dirty, I found a lot of hand prints everywhere, and saw a few bugs in the shower. The room was damp and smelly. The air flowing through the building was disgusting, I can barely breath in it. This place have multiple names, they change it so everyone think is a different hotel. That such a faulty advertisement, and is really misleading for travellers. Also, the picture needed to be updated (outdated faulty photos from opening or digital) it makes it look like it’s worth the price you are paying. I wouldn’t trust the review as well. Found a 5 star hotel around this building, and only had to pay a little extra. Be careful when checking into this hotel. None of the staffs can speak English, they gave me this attitude when checking in because I don’t have an ID card (China ID card). How am I suppose to have a china ID when I’m just a visitor from aboard.
Stayed 3 nights in Sep 2019

8/10 Good

JeffLee, Kuala Lumpur

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property was nice and clean and very near to the China Import & Export Fair Complex with 8 min walking distance .This place was good place if you were to attend any fair held in this area either CIEFC or PWTC. I was lucky there is receptionist who can communicate in English during my check in and Check out. Hotels has nice view with the river view and city. The Bedlinen in the room was torn and the housekeeping don't bother to change it while staying there. Overall is Oood
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms that stink!
Room stinks and even spotted small roaches. If not for the fact it’s near the Fair Grounds, I doubt anyone would want to stay here!
Stayed 4 nights in Jun 2019

4/10 Poor

Salim

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Jun 2019

8/10 Good

Joeli

Liked: Cleanliness, property conditions & facilities, room comfort
Xiexie from Fiji
Xiexie , thank you for rooms and enjoyed the stay again . See you next year
Stayed 5 nights in May 2019

8/10 Good

Hu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very convenient and good location.
Stayed 3 nights in May 2019

2/10 Terrible

tan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unpleasant and not happy.
Stayed 1 night in Mar 2019

6/10 Okay

RALPH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Kevin

Liked: Staff & service
Close to Canton Fair, rooms not heated in winter
Hotel is closest to Canton fair, That is the PLUS. In winter time rooms have NO HEAT and are cold. There is NO restaurants in any building near for evening food. During day of the fair, there are McDonalds and noodle shops open for breakfast and lunch. about 350 meters away. Subway is about 300 meters way. Beds are OK for comfort. Family Mart (7-11) store located in Building open 24hours. most rooms have a washer dryer. I have stayed here about 6 times in winter / summer. Its nice to be close, but you still end up paying taxi costs to go eat. Rooms have Wifi, but not VPN
Stayed 3 nights in Feb 2019

6/10 Okay

Kevin

Close to Canton fair, NO HEAT in winter months
Hotel is the closest & cheapest to the Canton Fair buildings. In Winter time there is NO heat in the rooms, so the rooms are cold. There are No restaurants close for any night time eating. The only advantage is being close to the fair building. There is a FAMILY MART (7-11) located in the building with basic drinks and snack foods. There are some food places Under the Canton fair that operate during fair days. On other days most are closed, so prepare to travel somewhere else to get food.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property is nice and located close to the metro. Great location, not far from anything via metro. Room was pretty comfy and clean. The front desk is a bit confusing because there are three companies that rent hotel rooms in this property. Besides the language barrier, I felt the service could have been better. All and all, we were really pleased and had a great time in Guangzhou 👌
Stayed 3 nights in Feb 2019

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient yet flawed....
Generally this hotel is okay, but some aspects leave a lot to be desired. Check-in is poor, and communication is difficult. Added to that the lifts are a disaster. 2 lifts working for some 40 floors, half of which are offices means it's like getting on the Tokyo subway and you can waste 30 minutes just getting a lift in 'rush-hour. If you are at the expo-centre it is convenient, but it is not a relaxing hotel to stay at. FYI, the room vending machine selling sex-toys and contraception was also a little weird.
Stayed 4 nights in Dec 2018

2/10 Terrible

Mario, Los Angeles

Disliked: Staff & service
The hotel run my credit card even though I had paid Expedia and advance for my stay
Stayed 3 nights in Oct 2018
Response from estay on 13 Nov 2018
Dear customer!Turely thanks for staying Estay-apartment Guangzhou poly World Trade Center and make comments! First of all, to bring you the bad experience of our sincere apology.About the credit card ,we just charged deposit and when the guest check out ,it would be return,we will continue our efforts to continuously improve service quality, to bring you a better stay feeling, looking forward to your visit again!

4/10 Poor

Manny, LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No one will help with suitcase, wifi is not good and I lost lots of contact, I had to go to lobby to have wifi,
Stayed 4 nights in Oct 2018
Response from estay on 13 Nov 2018
Dear guest: Thank you for staying in estay apartment, Guangzhou poly World Trade center! We attach great importance to the problems you put forward, and will be held in the near future for specialized training, and actively enhance their service skills! Strive to do better in the future service, I believe you will be able to feel the change and progress, thank you!

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a waste of money and time!
Besides the one male staff helping us at the counter, all the other female staff members were rude, and trying to give us a hard time while checking in. The young gentleman was trying everything he can to help us, while the female staffers that he was working with just didnt want to accept any different id besides local id cards. Im an US citizen. How am I suppose to offer an local id??? It also took forever to get us checked in, because they couldn't find our reservation online. The bathroom was out of toilet paper, so I saw a member of the house keeping crew. Told me she couldn't help me, because my room which was directly across the hall from the room she was cleaning, wasn't part of her company's property. Apparently I stayed with a different company's hotel room, and there were multiple company's on the same floor, same hall way. Would've helped to have been told of this before going up to the room. The WiFi doesn't work. Also, the hotel is around absolutely nothing! You're in the middle of nowhere. Besides a subway station underneath you. If you're hungry, good luck finding anything to eat. We had to take a cab for 30 plus minutes to get into "town". Very inconvenient. So inconvenient that I took the loss of 3 nights by checking out early. The hotel is located nowhere like it was stated on the information section. Would not tell anyone to stay here at all!
Stayed 4 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly DO NOT recommend it
we disliked our stay immensely, no one there to greet us , no one to help us with bags, no one spoke english. Check in was very long and very disorganised. Strongly DO NOT recommend it

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
There was roach in the bathroom the first night wechanged the room, In the morning when we wanted to take a shower Or go to the bathroom there was no water, 2 lights in the room was not working. I’m glad you are emailing me because I wanted to call and let you know that this place was not worted at all and I would like to get my money back at least some of it. Thank you Doreen
Stayed 6 nights in Apr 2018

8/10 Good

nicola, new zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Close to trade fair
None of the staff speak English that make checkin Very hard when all your paperwork and confirmations are written in English Only 3 lifts access the higher floors but all lifts access lower floors so if your above floor 30 the lifts are very slow. Great location No tea or coffee available
Stayed 4 nights in Apr 2018

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Staff & service
If Budget is an issue
Language barrier a real issue. The restaurant is not connected, there is very little choice for eating - this is simply a very average hotel to service the offices in the precinct.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was horrible. I dont suggest anyone to stay at this hotel.
Stayed 2 nights in Oct 2017
Response from Helen on 9 Nov 2017
sorry andthanks

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Very limited service apartment; not a hotel!
There was limited english speaking employees onsite. Also, no food; not even a grab n' go. As well, there isn't any signage so taxis had a very difficult time locating the building.
Stayed 3 nights in Oct 2017

4/10 Poor

judd baker, ohio

Disliked: Staff & service, property conditions & facilities
This is not a hotel
Great location but terrible check in and out process does not accept Amex for security deposit. This is not a hotel
Stayed 4 nights in Oct 2017
Response from helen on 9 Nov 2017
thanks

4/10 Poor

Vertika, Hong Kong

Disliked: Staff & service, property conditions & facilities
NOT WORTH IT
It is a residence.Not a hotel. You have to pay extra to use the gym.. I mean shouldn't they show this when you are booking the hotel? Also, most times 4 star hotel rating space would have a decent breakfast. There is no breakfast here. They send us to some cafe downstairs to get one egg, one fruit and one bread. It is terrible. I wouldn't suggest this hotel to anyone even during the fair. There are better hotels close by and it is much easier to go with them. I did a mistake of booking this and totally regretting it for whole canton fair time.
Stayed 3 nights in Oct 2017

4/10 Poor

SMMS, Australia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Close to Fair but That's All
Close to the Canton Fair but that's all it's good for. On their website it states 'mini bar'& 'Western & Asian Dining' - there is no Restaurant in this Hotel & NO Mini Bar. There's a microwave, a cook top, fridge & a washing machine but not one piece of cutlery or cookware to be had in the rooms and no dish cloth or tea-towel either. The hallway on my level was always filled with cigarette smoke & no air-conditioning. My room was always full of smoke. To a non smoker this was DISGUSTING & made me fill quite ill. I have an oxygen machine to breath with at night, when I got home this had to be thoroughly cleaned as it smelled of cigarette smoke. The window glass was so thin that everything that happened outside was clearly heard up on the 20th Floor. 24/7 construction - police tooting &yelling at truckies triple parked on the road - it was just like you were on the ground level with your windows open. Food was found at the Gourmet Plaza that was not Gourmet by any standards. All Asian fair but there was a Subway & a McDonalds where you could buy a Big Mac or a Filet o Fish - nothing like Australian McDonalds at all. The cleaning lady was lovely.Most of the Desk staff were pleasant but only one spoke English and it all fell to her. She was always busy but very polite and helpful. Would I stay here again. NO. As a NON Smoker I did not appreciate a Hotel where smoking was clearly allowed. Getting a Lift was also an effort especially when busy& one lift didn't appear to be working.

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pls do not book, has no food around, nothing works
I had really bad experience with this hotel, it does not have food delivery to room, no proper food available specially for asians, and nothing works in this hotel like stove, heater. No hot water. Please do not book, you will have a nightmare.

6/10 Okay

Robert

Only really useful if you are going to the exhibit
It is not a great hotel, little bit scruffy, odd check in, and no restaurant etc....
Response from General Manager on 5 Dec 2016
Dear customer! Welcome to Guangzhou poly World Trade Center and make comments! First of all, to bring you the bad experience of our sincere apology. The room is our health attaches great importance to the problem, in a few at the peak may be a little careless, we must strengthen the service staff training, improve the hygiene standards, look forward to your next stay feel we can change! Thank you

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel
Very accessible to the exhibition center. Very comfortable rooms. Needs food center or restaurant center.
Response from General Manager on 30 Nov 2016
Thank you for your check in and comment, a stay apartment, Guangzhou poly world trade in Pazhou Exhibition Center area, non bustling business district, so quiet, but because the surrounding facilities is in perfection, we are deeply sorry for the inconvenience caused to you.

8/10 Good

Faisal

Liked: Property conditions & facilities, room comfort
Convenient for Canton Fair.
Decent place to stay for the canton fair. Room is spacious. Kitchenette with induction cooker, microwave, fridge, sink, and also a washing machine. Gd if you plan to cook and eat (especially if you are looking for veg/halal food which is hard to find nearby). Very near to metro (Pazhou station) and walkable distance to trade complexes for Canton Fair. This was the cheapest and decent option if looking to stay nearby the fair. However, pls note that this is a serviced residence and do not expect hotel facilities (pool, gym, restaurant, etc). And only one staff (out of almost 10) at the reception is able to barely converse in English. Overall, stay was ok.
Response from General Manager on 12 Nov 2016
Hello, thank you very much for your stay in the apartment, Guangzhou poly World Trade organization! Thank you very much for your comments and comments. Your apartment of satisfaction and recognition is our motivation to improve, we will make persistent efforts, eagerly looking forward to your visit again!!

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but no bar or restaurant
Pricey (during the Canton Fair) but very convenient, and one of the best hotel rooms I've ever stayed in. Very helpful staff. But there is no food service, so you can get breakfast at a nearby cafe or convenience store, and there is also a food court nearby but mostly it closed early. So you can eat convenience store food in your room or otherwise catch the metro 5 stations (for 3 rmb) to an area where there are good bars and restaurants. The suite was fully equipped with washing machine, fridge, microwave and induction cooker, but preparing our own meals wasn't really possible because there were no pots, pans, plates, or cutlery. The staff were very helpful
Response from General Manager on 12 Nov 2016
Dear guests: Thank you for choosing to Stay Apartments - Guangzhou poly World Trade Center, we are very proud to receive the whole work to get your approval, your satisfaction is the greatest support for us, we will continue our efforts to continuously improve service quality, to bring you a better stay feeling, looking forward to your visit again!

6/10 Okay

Cindy, Sacramento, California

Liked: Cleanliness, room comfort
Disliked: Staff & service
The room was clean and comfortable. The staff speaks little English, and wasn't friendly. If you are going to the Canton Fair, it is a good choice, at a fairly reasonable rate, compared to others in the same area. If you are coming for any other reason, stay somewhere else in the city. It has kitchen amenities, but bring your own pot, pan and utensils, because nothing is provided. There aren't any restaurants in the area, so you will probably want to cook your own food. You can walk down the street and eat at The Langham Hotel, or The Westin, but it is expensive.
Response from Mr Wang on 6 Nov 2016
Dear guest: Thank you for staying in an apartment! We attach great importance to the service issues raised by you, and will be held in the near future for the service attitude of specialized training, and actively enhance their service skills! Strive to do better in the future service, I believe when you again feel we can change and progress, we have loaned the kitchen next time you can call directly to the front desk to the housekeeping department to send you the past. Again to your this check in the bad experience with my sincere apology, welcome you to come again next time!

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not recommended. The service is very bad, they don't have restaurant, don't work the hot water.
Response from Mr Wang on 20 Oct 2016
Dear guest: Thank you for staying in estay apartment, Guangzhou poly World Trade center! We attach great importance to the problems you put forward, and will be held in the near future for specialized training, and actively enhance their service skills! Strive to do better in the future service, I believe you will be able to feel the change and progress, thank you!

8/10 Good

Andy, Stgt

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stay here only if you visit Canton fair or PWTC
Staff (as everywhere in China) could be a bit more polite, language is an issue. Mind you that there is "nothing" left and right except the Canton fairground and the PWTC. No restaurants close by. Within the complex there is a "family market" with basic supply, some ATM's and that's it. Below the estay complex there is a underground strip with some shops related to the PWTC though note that they are all closing early. Room is grand and clean, a kettle plus 2 tea-pots,2 compl. tea-bags though no sugar, no spoon, no fork... some black spots on the room's ceiling (mold), looks like there had been issues with the a/c. linnen clean, shower-/hand towels outdated and within the shower cabin also some mold. 5 elevators for 45 floors, 1 was out of order, expect to wait for some minutes before being able to get into the lift, huge crowds!
Response from ms lei on 16 Sept 2016
Dear guest, thank you for your recognition and support of the World Trade Organization of Guangzhou poly! We attach great importance to the service issues raised by you, and will be held in the near future for the service attitude of specialized training, and actively enhance their service skills! Strive to do better in the future! About the problems we have to lift the property to be related to the maintenance and maintenance, in rare cases at the peak may indeed lead to lift more slowly, the property has to strengthen the maintenance and update equipment, for your opinion we proposed the room very heavy, ready room cleaning and inspection work in the first time and treatment supervision of the relevant responsible person, to ensure that the room has a high standard of hygiene requirements. Here to you in this stay in the bad experience of sincere apology, and look forward to your next visit, I believe you will be able to feel our changes! Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Agnes, Singapore

Liked: Cleanliness, room comfort
Nice big room and convenient location
Would be great if more food outlet is available.
Thank you for choosing an apartment, Guangzhou poly world trade, due to the surrounding facilities are still in perfect, we are sorry for the inconvenience caused to you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but WIFI does not work
Nice room. A good hot breakfast was included at a very close offsite facility, Very close to the Canton Fair convention center. My only complaint was that the WiFi was never working.
Response from sia on 11 May 2016
Dear guest, thank you for your recognition and support of an apartment! On WiFi problems we have recently informed engineering do relevant maintenance and maintenance, the property also has strengthened maintenance and renewal of equipment, I believe that next time you check in time there will be great improvement! thank you！

10/10 Excellent

Oluwatobiloba, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Spacious and neat
Response from sia on 16 Jul 2016
Thank you for your choice of an apartment in Guangzhou poly world trade, and sincere to share with you the experience of your stay, we are very moved. We are looking forward to your check in again!

2/10 Terrible

Yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Douglas, Leicester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business in China
Business 8 nights expo
Response from sia on 16 Jul 2016
Thank you for choosing one stay apartment, Guangzhou poly World Trade Organization, and we are looking forward to seeing you again!

10/10 Excellent

Norman, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel but neighborhood lacks restaurants
A great hotel. Room had kitchen and even a washing machine. Room was clean and modern. Just two problems. One: no one speaks good English. Two: there just isn't any restaurants etc around the immediate neighborhood except for at the Westin hotel. There are lunchtime food places but they are closed in the evening. So its a taxi ride somewhere or a 7-11 behind the hotel. Such a shame.
Response from sia on 16 Jul 2016
Dear guest: Thank you for staying in an apartment, Guangzhou poly World Trade organization! We will actively improve their service skills! Strive for the future of the service to do better, because the surrounding facilities are still in perfect, we are deeply sorry for the inconvenience caused to you.

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

John, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Canton Fair
Overall its a nice hotel if you are going to the Canton Fair or some where close to the hotel. The hotel doesnt have restaurant or bar. It have taxi outside to take you what ever you want.
Response from helen on 24 Nov 2016
Dear ,Thank you for your check in and comment, Yi side Residence Internazionale is located in Pazhou Exhibition Center, Pazhou MTR exit D, quiet environment, convenient traffic, is the preferred business live off.

4/10 Poor

Girish, Bangalore

Disliked: Staff & service, property conditions & facilities, room comfort
Room what they offer 549sft, but when I check in its not more then 350sft even air condition is not effective. Facilities in room is not good. It's worst time I spend in Guangzhou

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
SMELLS BAD!
There is a pungent odor that starts when bathroom vent is on or just by itself. Unbearable! They offered to change my room but my friend who was staying at the hotel said that he had the same odor problem. No body from staff bothered to check what the problem was. Location is great for Canton Fair attendees. However, I would not stay at this hotel even if it was free.

8/10 Good

Surinder, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good

6/10 Okay

Lars