Front of property

Reviews of Guangzhou Royal Garden Hotel

3.5 out of 5
Guangzhou Royal Garden Hotel
No.12, Chigang Road, Haizhu District, Pazhou Exhibition, Guangzhou, Guangdong

Reviews

7.2

Good

Rating 10 - Excellent. 49 out of 306 reviews" "
Rating 8 - Good. 127 out of 306 reviews" "
Rating 6 - Okay. 89 out of 306 reviews" "
Rating 4 - Poor. 23 out of 306 reviews" "
Rating 2 - Terrible. 18 out of 306 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

8.6/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Keith

Too old
Stayed 1 night in Nov 2023

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food is good all good thanks
Stayed 27 nights in May 2023

8/10 Good

keith

Stayed 3 nights in Dec 2019

6/10 Okay

Thiago, Blumenau, Brazil

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness
Evaluating quality in Chinese hotels is usually challenging, because they either are expensive upscale 5 stars or rundown 2 stars garbage, its hard to find a good average 3 stars hotel. After the stay between 20 to 27 of October, during the Canton fair, i am confident to say that this is a 2,5 star hotel, the main problems is the cleanliness of the beds and the smell of cigarettes. The breakfast was ok to me but my family didn't liked it, there was plenty of food but most of it was Chinese. The price of the breakfast itself was very expensive, so do not buy it separately. There was a shuttle bus to and from the fair, and a reception party that gave me water and snacks, that was nice. And plenty of toiletries in the bathroom my room. It is also located in a central region of the city, there was a subway entrance not very far away, and it's surroundings are very dirty. I would recommend this hotel if you like to eat Chinese food, do not mind the state of the surroundings and find it at a cheap price, it's not bad, but i think you can find something better.
Stayed 7 nights in Oct 2019

8/10 Good

Qi Gong

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Qi Gong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Qi Gong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi connection was poor.
Stayed 2 nights in Sep 2019

10/10 Excellent

Tracey, Perth Western Australia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is great little hotel in a convenient location and walking distance to the river, tram line and tower. With the local markets just behind the hotel we had some yummy dumplings and great to walk thru and see the local produce and people, and wonderful massage shops close by.
Stayed 6 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Location is good
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel can make or break your trip, This hotel has been excellent and exceeded my expectations in every aspect, few things may need improvement such as the musty smell of the room from the humidity but once you turn on the AC it will dehumidify the room and it becomes better, AC needs to be on all the time. We really liked the Canton fair shuttle to go there, it was convenient. but coming back was a huge hassle as we never found the parking spot of the bus, but that is not the hotel's fault though. The location is Excellent, 10 minutes walk to the Pazhou subway station, the area was amazing as it gives you the opportunity to experience how people really live in China. The food/ complimentary breakfast, was very good, food in China was a real problem ( we cannot find good places to eat) but a good reliable start in the morning was soo helpful. The room itself is a little on the outdated side, but still clean for China's standards, Many plugs in the room on 2 levels and it fits standard american plugs and USB. Finally, the router is inside each duplex, which was amazing since you get a good signal all the time, I just wish it was password protected as it was a security issue, a VPN is highly recommended for both security and accessibility of google. Staff were great for the most part, many did not speak English well -google translate helped- however many staff DID speak English very well. I highly recommend this hotel!
Stayed 6 nights in Apr 2019
Response from kami chung on 29 May 2019
Thank you for your comments on the hotel. Welcome to our hotel again.(^ - ^)

6/10 Okay

KF

Travelled with family
Liked: Staff & service, amenities
Extraordinary house flat with small garden in busy district but flush toilet did not work, bathing area is too dark and water cannot be drained out. Table in living room is dirty.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
God staff ...See you again. Close to the Heart of city and Fully Transportation available at this place .
Stayed 5 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Flees in the hotel.
Insect bites. Large roo but overall condition quite run down.
Stayed 2 nights in Aug 2018

6/10 Okay

Roe, Sydney Australia

Room facilities
You need to pay for toiletries and the mini fridge is not cold it’s room temperature which is weird. Bathroom shower could be cleaner. Otherwise it’s a good budget hotel.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Hotel not clean and has bed bugs

6/10 Okay

Wong

A 3.5 star hotel
Overall ok. The front desk females staff not very friendly. But location is good just 10-15mins walk to mrt.
Stayed 6 nights in Mar 2018

8/10 Good

Loke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple hotel
I stay there for its the comfort room, easy to get around, 10mins walk to subway, easy to get taxi, also a fairly nice chinese teahouse for cantonese breakfast. The location is near to the international expo center and some attractions. Just that its located on a side road, not easy to find.
Stayed 3 nights in Dec 2017

10/10 Excellent

Juan, Puerto Rrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Sep 2017

8/10 Good

Alan, Marion, Il.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel at a great price
Staff spoke very little english. When going to China download Google's translator after it downloads be sure to download the offline core package this is a must or translator will not work after you get to China. Nice clean room. The bed are chinese beds and a little hard but these beds make my back feel better the next morning. If you don't want to eat at hotel there's plenty of places to eat near hotel. The metro is a little bit of a walk but taxies are cheap. I liked this hotel and would stay again. The price for a stay at this hotel makes it a great place.
Stayed 3 nights in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stairs very steep. Bathroom tiny. Food terrible.
First room had wet floors constantly. Second room better but stairs were dangerously steep and difficult to climb. Fridge didn't work in either room. No milk or milk powder for tea and tea was Chinese tea only.
Stayed 5 nights in Jul 2017

8/10 Good

Maaz, Damascus, Syria

Liked: Staff & service
Fair hotel close to Canton fair ground
Dublex rooms are fine in a middle of a nice-set garden. Close to fairground if you are visiting some exibition and you care about time. Do not hesitate to ask for help if you need any, the staf is very helpful and freindly, hotel manager is always available and on the spot. I had problems with food, not familier with Chinese, it would be nice if more food veriety available. I did not use TV, all channels are Chinese. Laundry available, but little expensive. Many resturents are nearby, most are Chinese, but you can find some pizza, KFC is about 10 min walk. I used metro for transportation, only 5 in walk from hotel, and then you can go to any place in the city fast and cheap. Many banks also close, a Walmart store is also 5 min walk. Hotel provieds free transportation to fairground by suttle bus.

2/10 Terrible

Hiros, los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero Functionality
Nothing functions in that hotel and everything is terrible and I never seen this kind place in my life, and I don't know why Expedia not check the hotels and then sale them on the site or maybe I think Expedia doesn't care either.

6/10 Okay

Suraj

Disliked: Cleanliness, property conditions & facilities
Not very happy with the stay.
NOT SO GOOD, LOCATION IS NO GOOD, IT IS IN THE MIDDLE OF RESIDENTIAL LOCALITY, BAD TRAFFIC, STINKING AREA. ROOM BUILT LIKE RESORT, BED ROOM UPSTAIR, BATHROOM AND LIVING ROOM DOWN STAIR. NOT CONVENIENT AT ALL.

8/10 Good

ABDALLAH

Liked: Property conditions & facilities, room comfort
It was overall good but staff are not always welcoming clients , location is very good near canton fair but there is big problem with staff they don't understand English.

6/10 Okay

KENNETH

Liked: Staff & service
An older hotel with a lovely grounds
It's an older hotel but I was placed in a room out in the Gardens rather a two room suite with bedrooms upstairs it was very nice and the gardens were beautiful

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very nice courtyard. Relaxing atmosphere with bridges, lakes and koi. The Chinese restaurant inside of the courtyard is very nice and popular. Need to get up early on weekends to get a table.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never go back again
The room is just ok. However the conditions of the hotel or around the hotel are really a mess. It's getting really muddy and dirty during raining season, especially bad for us when we have to walk for a distance on muddy road from the lobby to our room. No one there to help us carry the luggage. The main road to the hotel is small, old and under terrible condition. Taxi can't park in front of the hotel because it's an old narrow busy road. We have had hard time to get a taxi all the time. Wifi was not working at all.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no noise

8/10 Good

Keat Heng

Liked: Cleanliness, room comfort
simple breakfast serve no much variety

4/10 Poor

peter, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room with bad maintenance
After check in, they took us to the room#1502. I refused to accept because the bath area was so dark. There was only one light for the mirror area. Then they offered us the room #2702. I gone nuts on the first night! Right after finishing shower, I found out the shower room fan can not be turned off. It runs all night. Then, moved again to room #1807. This one is beter but the head light(on the ceiling) on the other bed is bad and we ended to call the maintenance to replace the bulb. There is no SOP in this hotel. The room cleaner should follow the SOP to check the room after he/ she finishing the room cleanness. You better to handcuff me for second visit!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convient hotel at a good price
Good hotel. good things are the room size and the hotel restaurants and the staff. not so good (1) the breakfast did not vary at all and there was little choice for a westerner. (2) it is a bit of a trek to get to the subway. (3) no English language tv channels. overall I enjoyed my stay and I will be going back to this hotel.

10/10 Excellent

Junior Paji, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Relaxing
We were visiting guangzhou for the second time for canton fair, so we planned to book this hotel as we were very happy the last time we stayed here and also we didn't want to take any chance with a new hotel as we were staying for 10 days. Hotel Provides a Shuttle to canton and back to hotel, if you want you can also take a metro from kechun station to canton(Pazhou station) which is close by to the hotel approx 700-800 mtrs. The staff was very co-operative and courteous throughout our stay. Language is an issue in Guangzhou but the staff was able to understand what we were trying to say and speak moderate level of english. We booked a Duplex Suit, Beds are on the Upper Floor and Lower Floor is your Sitting Area. There is good amount of plantation and open area throughout the hotel so you would feel like relaxed and calm after your busy day. On the way to Ketchun station you can find couple of local shopping Malls. There's one place which is in open and has got various restaurants and Beer cafe and a VR Gamming lounge. I would also recommend to install both Baidu Translation & Google Translation App to get around Guangzhou as people don't understand any other language at all even english.

4/10 Poor

Todd Stephen, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy hotel, lousy food, lousy air conditioning

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Choose this hotel because it has free shuttle service to the Canton Fair. But it's not convenient to other areas as walking distance to metro station quite far. Spent a lot on Taxi fare.

8/10 Good

LAI HO STELLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I satisfied when my friend visit me. However, I dissatisfied the breakfast arrangements. Those receptionists did not know the breakfast was included. I needed to show the booking confirmation to him when I checked in. After that, he said OK. However, I couldn't have breakfast when I went to restaurant. I needed to go to reception and showed the confirmation to receptionist again. Then, he called the agency to ask the breakfast arrangement. I felt trouble. At the last, we could have breakfast but it was not good. Overall, hotel is good except breakfast.

10/10 Excellent

Sarah, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel
This hotel is one of the best I have seen in Guangzhou in terms of quality for the money. The hotel is really nicely kept up, comfortable, service is great. By far way better than most that have similar ratings on travel sites. I highly recommend.

10/10 Excellent

Sarah, Michigan USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
great location,friendly staff, clean, comfortable....really nice find.

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
Wet floor, small

10/10 Excellent

Omar., Guangzhou

Liked: Cleanliness, property conditions & facilities, room comfort
Business and Relaxation.
Pleasant as usual.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed at this hotel in 6 nights. The hotel is clean. Nice view. I can see the Canton tower from my room ( so great). Staff is nice. I did not enjoy much foods here but the food is also delicious. Staff also help us find more information about local restaurant, help us carry our things to take taxi...etc... I had a problem with my phone. I forgot my phone on the taxi. Staff tried their best to help me find it. That is my lucky. Once again, thank you very much for support from staffs. I will introduce my friends to this hotel. This is my choice when I come to Guangzhou again. Good luck!

6/10 Okay

Ranbir, Wolverhampton

Liked: Cleanliness, room comfort
Great overall
I got to the hotel at 2am, and checked out in the morning. For me as I was tired, I was straight to sleep. Staff spike done English and quickly checked me in. I would stop here again. Good value.

8/10 Good

Sheazad, LA

Liked: Staff & service, room comfort
Thank god they weren't mosquitos!
So the place was interesting. A lot of foreigners which was good because we are from America. This place makes you feels like your in China. Room has flies... Weird but you get over it.

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very bad internet even in china standard
This hotel is at best a 2 star hotel by chines standard and 1 star western standard , If you need to use internet you need to spend more than 1 hour to connect and send just one email, forget a bout browsing , you can get 10 min connection per hour at best ,most of time after midnight internet is total down ,they IT work 10 AM to 6 PM , I did stay 4 night ,I did need IT every day for wifi connection , every room have and small $2 wifi modom also hotel is very old it was 4 star 20 years a go , management use cheapest martial they could use , to save on drapes ,they make carton smaller than window .light will come in at all time

8/10 Good

David, Guangzhou

Liked: Cleanliness, property conditions & facilities, room comfort
Should be more customer oriented
Was a good experience, the only inconvenience was that they provide breakfast for only one person, while we book for a couple... that's weird!!!! The other person cannot have breakfast then

8/10 Good

Nimla, Mauritius

Liked: Cleanliness, property conditions & facilities, room comfort
Review their breakfast policy
It was great but the main inconvenience was that they offer only one breakfast. The other person had to pay. For the price they could have included both breakfast. The Heater for the room was not functioning and it was quite cold in the room

8/10 Good

Brian, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel - south side of river in Guangzhou
This is an interesting hotel with the modest entrance concealing a large property with a variety of accommodations, restaurant facilities and tranquility inside. Though showing a little wear, it was comfortable and modern; everything worked well - though WiFi connection strength seemed to wane at times. I liked the hustle and bustle of the business streets nearby including the market stalls immediately adjacent. I would stay here again and be confident to recommend the hotel to others. The restaurants' menus and ambiance (especially outdoors) were a plus and reasonably priced. Next time I will book a room with breakfast included.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfort, will stay again

6/10 Okay

asghar, Mississauga, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely book this hotel again.
Amazing place,worth the price and hotel staff was very helpful and speaks English.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort