Standard Room, 1 King Bed | In-room safe, blackout curtains, iron/ironing board, free WiFi

Reviews of Hotel Santa Regina

3 out of 5
Hotel Santa Regina
Calle Alonso #26, Guanajuato, GTO

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 628 reviews" "
Rating 8 - Good. 213 out of 628 reviews" "
Rating 6 - Okay. 42 out of 628 reviews" "
Rating 4 - Poor. 17 out of 628 reviews" "
Rating 2 - Terrible. 15 out of 628 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Perla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, friendly staff. Close to most of the touristic places. Easy to get around.
Stayed 1 night in Feb 2024
Response from Hotel Santa Regina on 20 Feb 2024
Thank you so much for you rating and comments. We hope you enojyed your stand with us.

8/10 Good

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Santa Regina on 20 Feb 2024
Gracias por su calificación. Esperamos que su experiencia haya sido agradable.

8/10 Good

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Santa Regina on 20 Feb 2024
Gracias por su calificación. Esperamos que haya tenido una buena experiencia con nosotros y tenerlo de vuelta en el futuro.

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023
Response from Hotel Santa Regina on 29 Nov 2023
Gracias por su comentario y su preferencia, saludos

8/10 Good

Mayra

Liked: Staff & service, property conditions & facilities
Excellent location, nice butttt the bathroom had bad shower, all water comes out to the entire bathroom, and needs another mirror up of the table, in the room The personal very nice and helpful.
Stayed 4 nights in Nov 2023
Response from Hotel Santa Regina on 17 Nov 2023
Gracias por su comentario lo chacamos para mejorarlo Buena tarde

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a fantastic place in an old house And the location is excellent Hotel is clean, staff members are very nice and helpful (to tell the truth, everybody in Guanajuato is) Don’t expect the amenities of the high end American hotels, but, who needs that when you are in the middle of one of the most beautiful cities in the world
Stayed 2 nights in Nov 2023
Response from Hotel Santa Regina on 14 Nov 2023
Gracias por sus comentarios que bueno saberlos contentos. Saludos

6/10 Okay

marina

Stayed 1 night in Nov 2023
Response from Hotel Santa Regina on 29 Nov 2023
Saludos y gracias por su preferencia

2/10 Terrible

Eva, el paso

Disliked: Amenities, property conditions & facilities
Is next to a club, so loud we couldn't sleep. The room was very hot and the shower didn't drained properly. We had no sleep. We asked, why do you rent that room? They didn't have an answer. They had no courtesy to change us to another room or anything.
Stayed 4 nights in Oct 2023

8/10 Good

Lucila

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Hotel Santa Regina on 9 Nov 2023
Buena noche, gracias por su preferencia, saludos

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Great location, a bit noisy but expected to be near bars and roads.
Stayed 4 nights in Oct 2023
Response from HSR on 17 Oct 2023
Gracias por sus comentarios

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice
Stayed 6 nights in Sep 2023
Response from Hotel Santa Regina on 1 Oct 2023
Muchas gracias por su preferencia , Saludos

10/10 Excellent

Humberto, Visalia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in the center of the the town and is very convenient to walk to the main attractions in downtown
Stayed 1 night in Sep 2023
Response from Hotel Santa Regina on 26 Sept 2023
Gracias por su comentario agradecemos su preferencia

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant surprise... I was a guest during MEX Independence celebrations in Sept 2023. There are nicer hotels in the area; however, they are much more expensive. The location is close to everything and the room I got had double layered windows that cut noise levels dramatically. I stayed in room # 41. It faces Calle Alonso. Furthermore, the site has an elevator and that helped with my bad knee. The breakfast was off site and ok. I only went once. I didn't give the site five stars because: THE ROOMS HAVE NO AC - SO, BE WARNED ABOUT STAYING HERE DURING HOT MONTHS. I just opened my room window and used the ceiling fan. I had no problem getting good night rest because I always travel with ear plugs and the street noise didn't bother me.
Response from Hotel Santa Regina on 21 Sept 2023
Thanks for your comments

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place!
Stayed 1 night in Sep 2023
Response from Hotel Santa Regina on 9 Sept 2023
Hola muchas gracias, nos da gusto que estuviera feliz, cuando gusten los esperamos, saludos

10/10 Excellent

melissa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place!
Stayed 3 nights in Sep 2023
Response from Hotel Santa Regina on 5 Sept 2023
Que bueno, cuando gusten regresar aqui los esperamos felices.

10/10 Excellent

ALEJANDRINA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very clean, great customer service, they have elevator, great location and breakfast included and it was really good. Great price
Stayed 3 nights in Aug 2023
Response from Hotel Santa Regina on 30 Aug 2023
Muchas gracias por su comentario

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is good I just assumed it had AC services and I was there during the month of July
Stayed 2 nights in Jul 2023
Response from Hotel Santa Regina on 22 Aug 2023
Mucha gracias por su comentario. Seguiremos trabajando para mejorar.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good about the room, the only thing I forgot to check was that it had AC , I went during the month of July and it was hot at night had to leave the window open
Stayed 3 nights in Jul 2023
Response from Hotel Santa Regina on 22 Aug 2023
Muchas gracias por su comentario, seguiremos trabajando para mejorar.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from HSR on 1 Jul 2023
Muchas gracias por su calificación. Esperamos que haya disfrutado de su estancia y que regrese pronto con nosotros.

4/10 Poor

Abel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Hotel doesnt have AC only a ceiling fan that doest help also no windows and restroom has no ventilation at all
Stayed 3 nights in Jun 2023

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from HSR on 4 Jun 2023
Muchas gracias por su calificación. Esperamos que haya disfrutado de su estancia con nosotros y que vuelva pronto.

2/10 Terrible

Miguel

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It appeared it was simply the front desk receptionist at the hotel. No A/C!! No spare fan to offer as the ceiling fan was one speed and slow. No parking valet. Self parking is about half a mile away. Roaches in the downstairs hallway. Won’t be staying there again. I originally gave it a chance because of several good reviews but not worth it.
Stayed 1 night in May 2023
Response from HSR on 4 Jun 2023
We apologize for the inconvenience, and we really sorry for not accomplished with your expectations.

6/10 Okay

Raul

Travelled with family
Great location. The room and bathroom were very small, no AC, no coffee machine, no complimentary bottles of water, no nice view from these back room of the hotel. Guests were too noisy and no phone in the room to complaint about it The included breakfast was good
Response from HSR on 31 May 2023
Thank you for your feedback. We apologize for the inconvenience in your stay.

10/10 Excellent

Cinthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms, our reservation included breakfast which was at another hotel walking distance and was good, clean space and freshly made. Staff was courteous and held our luggage in front desk before our check in time.
Stayed 1 night in May 2023
Response from HSR on 31 May 2023
Thank you for your feedback. We hope you enjoyed your stay with us.Come back soon.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, medium priced hotel
Stayed 2 nights in May 2023
Response from HSR on 31 May 2023
Thank you for your comments. We hope you enjoyed your stay with us.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from HSR on 31 May 2023
Muchas gracias por su calificación. Esperamos que haya disfrutado de su estadía con nosotros.

8/10 Good

Griselda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Located within walking distance from teatro Juárez and mercado Hidalgo. Lots of places to eat around.
Stayed 3 nights in Apr 2023
Response from HSR on 11 May 2023
Thank you for your reward. We hope you enjoyed your stay with us. Come back soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location / Great Price
The Hotel was clean and comfortable operated by a nice and helpful staff. The biggest pro about this hotel was its excellent location! Located only a couple hundred yards / meters from the main square. I enjoyed the free breakfast buffet but the buffet was located in a very nearby hotel, wasn’t a problem.
Stayed 1 night in Apr 2023
Response from HSR on 4 May 2023
Thank you for your feedback. We are glad to know that you enjoyed your stay with us.Please, come back soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was included! It was far superior to most breakfast options. A great value for the price!
Response from HSR on 12 Apr 2023
Thank you for your feedback. We hope you come back with us soon.

8/10 Good

Susana

Stayed 7 nights in Mar 2023
Response from HSR on 27 Apr 2023
Gracias por su calificación. Esperamos que haya disfrutado de su estancia y que vuelva con nosotros pronto.

10/10 Excellent

Rayo

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance
Stayed 10 nights in Mar 2023
Response from HSR on 28 Mar 2023
Thank you for your comments. We hope you come back soon with us.

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location
Stayed 4 nights in Mar 2023
Response from HSR on 24 Mar 2023
Thank you for you feedback.We hope you enjoyed your stay with us.

10/10 Excellent

yazmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great small hotel in the city center area. Everything was within walking distance. Felt very safe and clean.
Stayed 4 nights in Mar 2023
Response from HSR on 24 Mar 2023
Thank you for you feedback.We hope you come back soon.

10/10 Excellent

miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2023
Response from HSR on 12 Mar 2023
Thank you for your feedback.We hope you come back soon.

10/10 Excellent

terry

Stayed 2 nights in Feb 2023
Response from HSR on 11 Feb 2023
Gracias por su calificación. Esperamos que haya disfrutado de su estadía y que regrese con nosotros pronto.

2/10 Terrible

enrique

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Response from HSR on 5 Jan 2023
Lamentamos que su experiencia con nosotros haya sido tan desagradable. Tomaremos en cuenta esta valoración para mejorar nuestros servicio.Que tenga un buen día.

8/10 Good

Paulo

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and to walk around
Stayed 1 night in Dec 2022
Response from HSR on 3 Jan 2023
Thank you for your commentaries. We hope you come back soon.Have a nice day.

10/10 Excellent

melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it because it’s so close to the center of the city. The complementary breakfast is good. Staff is very nice. There is a club next door who plays really loud music and you can hear it but that’s the only negative thing. Very nice place.
Response from HSR on 3 Jan 2023
Thank you for your commentaries. We hope you come back soon.Have a nice day.

10/10 Excellent

Martha Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comodo y excelente ubicación
Excelente ubicación y atencion. Me gustó mucho la habitación muy amplia y muy limpio.
Stayed 2 nights in Nov 2022
Response from HSR on 30 Nov 2022
Hola Martha agradecemos sus amables comentarios, un gusto recibirlos. Vuelvan pronto!

8/10 Good

Luz Estela

Liked: Cleanliness, staff & service
Me gusto el hotel está limpio el personal muy amable un poco de ruido por las noches pero es Guanajuato
Stayed 4 nights in Sep 2022
Response from HSR on 20 Oct 2022
Gracias por sus comentarios son muy importantes para nosotros

10/10 Excellent

Erika, Cypress

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of the location, walkable to all the interest points in Guanajuato
Stayed 3 nights in Sep 2022

2/10 Terrible

Raul

Liked: Cleanliness
Disliked: Room comfort
Awful experience. There’s a night club next door and you don’t just hear the music and the people, you feel the whole thing until 4AM which is when the night club ends. Will not come back.
Stayed 3 nights in Aug 2022

6/10 Okay

Wesleys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location But Noisy
Great location but very noisy. When you stay here ask for a interior room as it is very noisy on the back of the hotel on the street. The night clubs on the backside of the hotel play very loud music until 3AM. So if you want sleep do not stay in room 24 or 25. The staff are very nice and accommodating and made it a very pleasurable stay.
Stayed 2 nights in Aug 2022

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff are amazing, they are very helpful, kind, and friendly. It was an amazing experience!
Stayed 5 nights in Jul 2022
Response from HSR on 15 Aug 2022
Hi Claudia. We appreciate your kind comments. Come back soon!

10/10 Excellent

ADRIAN GERARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Jul 2022

10/10 Excellent

Agar, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super clean!!
Stayed 1 night in Jul 2022
Response from HSR on 15 Aug 2022
Thank you for your review, it is important to us. Come back soon!

10/10 Excellent

Benito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very clean, very friendly staff, walking distance to good restaurants and main downtown places to see.
Stayed 2 nights in Jul 2022

4/10 Poor

dulce

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk lady was a nightmare. So rude.
Stayed 1 night in Jul 2022