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Reviews of Hotel Mansión del Cantador

3 out of 5
Hotel Mansión del Cantador
Cantador 19, Guanajuato, GTO

Reviews

7.8

Good

Rating 10 - Excellent. 88 out of 276 reviews" "
Rating 8 - Good. 97 out of 276 reviews" "
Rating 6 - Okay. 63 out of 276 reviews" "
Rating 4 - Poor. 21 out of 276 reviews" "
Rating 2 - Terrible. 7 out of 276 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jean-Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Somewhat far from the attractions
Stayed 3 nights in Mar 2024

10/10 Excellent

Silvia

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024

2/10 Terrible

maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what I was expecting! I booked this hotel one day before travel to Guanajuato, I read only 2 reviews and they said it was a nice hotel and great experience, I should’ve kept reading more. When we arrived and saw the location didn’t like it but I thought it will be better inside! Nope! The staff was great but once we got our key with like a ruler thing hanging I don’t know how to call it. When I opened the door WOW! It looked old 2 windows in the room one looking to another wall,and another to the hallway. No phone to call the lobby I had to go down for roulette paper because they only leave one roll, the tv we could only watch 3 channels blurry, super thin blanket had to asked for an extra. You could hear EVERYTHING from the hallway, next room, and the next room, a lady was taking a shower at 7 am singing and we would hear it as if she was next to us. There was a dinning chair in case we needed one 😂. And we were told that our rooms were just remodeled, I can’t imagine how the rest of the rooms were. If you want to spend $20 dls more you could get something better at better location in zona centro.
Stayed 1 night in Jan 2024

10/10 Excellent

Lucia

Stayed 2 nights in Oct 2023

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Placentero
Nos gusto la ubicación del hotel - las personas en recepción muy amables .
Stayed 3 nights in Sep 2023

10/10 Excellent

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of the staff was wonderful! The breakfast was formal sitting & very delicious. The location was perfect. Everything we had hoped to see was within walking distance and yet the hotel was quiet due to a lovely park right across the street. I would highly recommend this hotel! Thanks to the great staff and location!
Stayed 4 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for family
Good location, not far from downtown, and customer service was excellent. We would definitely return but when the weather is cooler because it was hot in the room.
Stayed 2 nights in Jul 2023

8/10 Good

Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What I did not like was that our room did not have a window to the exterior, only to the interior hallway. It was difficult to get air movement through the room in order to cool it down.
Stayed 6 nights in Jul 2023

6/10 Okay

FRANCISCO

Liked: Staff & service
Stayed 4 nights in Jun 2023

10/10 Excellent

sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio serca de todo caminando podíamos ir a los lugares importantes. El area muy tranquila un parque enfrente muy tranquilo de noche y de día. Lo único que no nos gusto es la comida chilaquiles huevo y frijoles que es el desayuno incluido todos los días. no avía variación. Y los pancakes y fruta te la vendían. Pero todo bien muy hamables en recepción.
Stayed 5 nights in May 2023

8/10 Good

CECILIA

Liked: Cleanliness, staff & service, property conditions & facilities
Todo el servicio de personal muy amable y limpio local
Stayed 5 nights in May 2023

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything about the property
Stayed 5 nights in Apr 2023

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family trip to Guanajuato
The hotel is good, the service at the restaurant was amazing the waiter was so nice and all was clean. Room wise the housekeeping was awesome and nice. Really wasn’t much of services needed. Over all a good stay. Host day of check in was very informative.
Stayed 2 nights in Dec 2022

10/10 Excellent

Araceli

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a great price. Location was 10 minute walk from most attractions. Would definitely recommend

10/10 Excellent

Douglas

Stayed 2 nights in Oct 2022

4/10 Poor

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no issues with the staff but there seemed to be a family staying there the weekend we stayed over. They were extremely loud at late hours and it did not help that everything anyone said or did would echo down the hall. If you’re looking for a goodnight sleep… I would not recommend staying here.
Stayed 2 nights in Mar 2022

6/10 Okay

Marc

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not a great location, not a great quality hotel for mexico. Week end was so loud , smell coming out of bathroom drain no blackOut curtain on the ONE WINDOW. NOT GREAT. DATED.
Stayed 3 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel Del Cantador review
Pros: Free breakfast, ample rooms, good, friendly staff. Cons: Can hear a pin drop in adjacent rooms, but sounds like bowling pin. Neighbor's TV viewing choices, too. Don't stay in room 106 - some days, starting at 5 a.m., loud, repetitive noise coming from below the window, is like hot air jet engine balloon inflating; will wake you up and not stop and goes off every 2 minutes. Front desk knows about this, but will still book that room. Wifi is either lo-fi or no-fi in several rooms. Cell reception also not great, so brush up on your Morse code or bring carrier pigeons. Most rooms' windows are right next to hallways, so it's noisy when other guests walk/ talk going by. Drapes don't always cover all the window areas, so dress/undress in bathroom, instead. No heater or A/C in room, only floor stand fan. Can get cold at night, so take advantage of thin blanket stored in the open closet. No pool, but no worries - if you're in room 106, due to misaligned shower doors, you'll get a free wading pool when you step out of the shower. TV was small, but would make a passable laptop screen. No table to eat or work on; the side table is 2-tiered, so doesn't easily lend itself to either use. Hope your experience here is better than mine.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena locación, cómodo y tranquilo
Muy bien localizado. Cerca de tiendas, autobuses, etc. El desayuno está muy rico. La habitación tiene buen tamaño y es cómoda. Personal amable.
Stayed 4 nights in Dec 2021

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The chilaquiles were delicious! I was very disappointed because, ACCORDING TO THE TAXI DRIVER, The front desk staff charged us with MORE than 10.00 U.S. DOLLARS, just for calling us a taxi!! I couldn't believe that! We were offered to go out side and stop any taxi, or they could call a taxi for us, and since is a place far from home and for safety reasons we decided to accept their offer and have them call a taxi for us, BUT we were never told that we were going to be CHARGED with more than TEN AMERICAN DOLLARS just for that phone call. I called the hotel to verify if they charged that, but the lady at the front desk had many answers and anger, but never deny that they charged us $10.00 dollars just to call us a taxi. A LOT A MONEY JUST FOR A SIMPLE PHONE CALL. (we were never told we were going to be charged if they call a taxi for us). Very unfair
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is a decent place to stay. The price is fair for what you get. The park across the street is quiet and good for a stroll. My only negative about the hotel is the curtains in the room need to be adjusted to ensure privacy but thats an easy fix. No AC but fan in room is enough to keep it comfortable. The location is very walkable to many attractions in the el centro area.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Decent breakfast, very close to main street attractions
Stayed 3 nights in May 2021

6/10 Okay

Adriana

Liked: Cleanliness
I paid a lot for parking. It was not close to the hotel. They didn’t have a place to temporarily park the car while checking in. I had to park far away and drag my bags a few blocks. The parking garage closes from 10pm to 7am. I couldn’t get some things out of the car. The front desk guy had huge muscles. He had a really bad attitude.
Stayed 1 night in Apr 2021

8/10 Good

GEORGINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No a/c
Stayed 3 nights in Mar 2021

6/10 Okay

MICHAEL B.

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2021

6/10 Okay

Laura

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great place to stay. Staff very helpful and room very clean. Great Location within walking distance of everything. They are still renovating a little noisy before 10:00 am.
Stayed 3 nights in Feb 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
Second time staying here and probably the best hotel experience I have had in Mexico. Lovely people at the front desk, excellent location and well appointed room. Our room faced into the hallway so there was no street view but that was ok for us. Street views can be noisy sometimes so that's a personal preference. Great job Hotel Mansion del Cantador!
Stayed 2 nights in Dec 2019

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice staff! Very friendly the location was great.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and food. Hospitality. Nice people and service.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST STARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
Stayed 1 night in Sep 2019

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Very nice hotel close to a lot of attractions in Guanajuato, we would all definitely stay again, park across the street EL CANTADOR WAS BEAUTIFUL all the great scenery was awesome .
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Enrique

Disliked: Property conditions & facilities, room comfort
Not the best.
The hotel didn’t have AC and the restaurant was only opened for breakfast. Had I known I would have stayed elsewhere
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2018
Response from Atención a clientes on 8 May 2019
Gracias por calificar nuestro servicio. Saludos!!

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing service at Hotel Mansion del Cantador. Highly recommend 😊
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central but quiet location. staff were courteous and pleasant
Stayed 2 nights in Dec 2018
Response from Atención a Clientes on 7 Jan 2019
Thanks for staying with us. We appreciate your feedback. Sincerely

8/10 Good

Agustin

Liked: Cleanliness, property conditions & facilities
Good zone everything is at a walking distance.
Stayed 3 nights in Nov 2018
Response from Atención a Clientes on 18 Dec 2018
Thanks for staying with us. Sincerely

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel rooms have no windows and no air conditioning, so there's no air circulating at all. Very stuffy and uncomfortable.
Stayed 3 nights in Oct 2018
Response from Atención a Clientes on 29 Oct 2018
Thanks for staying with us. We appreciate your feedback. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very pleasant and helpful. Good location. Close to Mercado Hidalgo. I didn't like that there was a hall way light and they didn't turn it off until past 11pm so when you lay down you can see the light. Hotel is being remodeled very nice but lots of noise starting around 930am. Rooms are just missing towel racks and soap dish besides that very comfortable. Free breakfast is the same every morning. Egg, chilaquiles and beans. they charge for anything else you want to switch it to.
Stayed 3 nights in Aug 2018
Response from Atención a Clientes on 31 Aug 2018
Thanks for staying with us. We appreciate your feedback. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Atención a clientes on 9 Dec 2018
Gracias por calificar nuestro servicio. Saludos

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
nice hotel for one night
good breakfast, clean but a little far from the downtown
Stayed 1 night in May 2018
Response from Atención a Clientes on 1 Jun 2018
Thanks for staying with us. We appreciate your feedback. Sincerely

8/10 Good

Frank, San Diego

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to downtown
Friendly staff, clean areas, good breakfast, great hotel if you want get close to downtown
Stayed 2 nights in Mar 2018
Response from Atención a Clientes on 9 Apr 2018
Thanks for staying with us Sincerely

10/10 Excellent

Reyna, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to downtown and loved it.
We had a great time and loved it. The hotel was close to where we wanted to do.
Stayed 3 nights in Feb 2018
Response from Guest Attention on 5 Mar 2018
Thank you for your comments regarding our hotel and our guest´s attention, it´s a pleasure to hear about it.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2017

4/10 Poor

german

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017