Interior entrance

Reviews of Hosteria del Frayle

2.5 out of 5
Hosteria del Frayle
SOPENA N.3, Guanajuato, GTO

Reviews

7.6

Good

Rating 10 - Excellent. 98 out of 311 reviews" "
Rating 8 - Good. 93 out of 311 reviews" "
Rating 6 - Okay. 77 out of 311 reviews" "
Rating 4 - Poor. 28 out of 311 reviews" "
Rating 2 - Terrible. 15 out of 311 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Maria A Mandujano

Travelled with family and small children
Liked: Cleanliness, amenities
Todo muy limpio pero me dieron un cuarto que la puerta no cerraba y la persona de servicio queria que asi nos quedaramos en el cuarto pero le dije que me cambiaran de cuarto y despues me cambiaron a otro cuarto y el otro cuarto estaba mas viejo y matamos incectos
Stayed 2 nights in Mar 2024

8/10 Good

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service
Excelente locación, lo malo, no cuenta con estacionamiento y el colchón estaba viejo y con un socavón enorme.
Stayed 2 nights in Mar 2024

6/10 Okay

Alberto

Travelled with group
Disliked: Property conditions & facilities
I liked Location and convenience, walking distance to major attractions and restaurants. I didn’t like that I didn’t have hot water to shower.
Stayed 2 nights in Nov 2023

8/10 Good

John

Stayed 6 nights in Mar 2023

4/10 Poor

Marcela

Stayed 1 night in Apr 2023

8/10 Good

Sergio D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Issues with electricity, no fan's in rooms and water in shower is always cold.
Stayed 2 nights in Apr 2023

8/10 Good

Gerry

Stayed 3 nights in Apr 2023

6/10 Okay

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Loved everything except the shower hardly any water coming coming out
Stayed 2 nights in Feb 2023

6/10 Okay

Patricia

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was extremely and positively surprised of how nice and close to everything the hotel is i had some doubts because of some reviews…. But honestly they might have changed management, because it’s outstanding. Hotel is literally 10 steps from teatro Juárez. Our room has a balcony to a nice alley.
Stayed 1 night in Oct 2022

8/10 Good

Jose felix

Travelled with family
Liked: Cleanliness
The room was very cold and they couldnt provide more blankets
Stayed 2 nights in Sep 2022

4/10 Poor

Armida

Travelled with family
Disliked: Amenities, property conditions & facilities
El Hotel esta en una muy buena zona, desgraciadamente las condiciones estan muy mal. La puerta de nuestra habitacion nunva cerro. Supuestamente cambiaron la cerradura y nunca funciono.
Stayed 3 nights in Sep 2022

10/10 Excellent

Deny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 2 nights in Jul 2022

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Jun 2022

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps away from the main parque . Nice comfortable bed. Hot water. Room always cool even without AC. Very helpful staffs. Great prices
Stayed 3 nights in May 2022

8/10 Good

Patrick

Stayed 2 nights in Apr 2022

10/10 Excellent

Susana

Stayed 3 nights in Apr 2022

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
Charming and historic with an amazing serenity. Not ideal for people with a lot of luggage and/or no car. The hotel is located in the center on a pedestrian only road and does not have elevators. Highly recommended for this area. Very luxurious feeling for its character and age.
Stayed 2 nights in Apr 2022

2/10 Terrible

Carmen

Stayed 2 nights in Mar 2022

10/10 Excellent

Ruben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back to Guanajuato
Great stay, second time staying at this hotel, amazing location. Easy to move around, can’t wait to come back! :)
Stayed 2 nights in Dec 2021

4/10 Poor

Denisse

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
El baño olía horrible, muchas escaleras para subir maletas. Buena ubicación pero la habitación 116 muy fea con un olor horrible en el baño
Stayed 3 nights in Oct 2021

4/10 Poor

Ivan

Liked: Cleanliness, amenities
Surrounded by nightclubs, you won’t get any sleep at night with all the loud noise.
Stayed 5 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to most historical places
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Is not a very clean they need to remodel and keep it up
Stayed 2 nights in Jun 2021
Response from PabloOlmos on 17 Aug 2021
Thanks we are working on it

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 6 nights in Apr 2021

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for easy access to stores and resta
Great location easy access to several restaurants and attraction
Stayed 4 nights in Mar 2020

8/10 Good

Josefina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Faustina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Mario G on 29 Feb 2020
Muchas gracias por su calificación

6/10 Okay

Misty

Liked: Cleanliness, staff & service
good location, right for the money, easy check in and quick
Stayed 1 night in Jan 2020
Response from Mario G on 23 Feb 2020
Thank you very much for your comment. We look forward to your return soon.

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The hotel needs a major update. I understand some places want yo keep the rustic look but they places needs a major update. No control for tvs.hot Water ran out
Stayed 1 night in Jan 2020
Response from Sales on 6 Jan 2020
Thank you! we appreciate the comment about us. We´re going to working about the better service

8/10 Good

Oscar, michigan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location is amazing, the hotel is a very beautiful landmark in the heart of Guanajuato. The staff is extremely nice and helpful. Hotel cleanliness could be improved and beware the tours offered as they are not great.
Stayed 2 nights in Dec 2019
Response from Sales on 6 Jan 2020
Thank you Oscar we appreciate the nice comment about us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Mario G on 2 Jan 2020
Muchas gracias por su comentario

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! If you are going to celebrate a holiday this is your spot.
Stayed 2 nights in Nov 2019
Response from Mario G on 2 Jan 2020
Thank you very much for your comment. We hope to have you back.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Mario G on 2 Oct 2019
Gracias por su comentario

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 6 nights in Dec 2018

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Leslie

Great location and staff
Great location with friendly, helpful staff. Unasked we were sent a porter to help move our bags from taxi stand to hotel! Such a big help. We will stay here again.
Stayed 3 nights in Sep 2018
Response from Armando Silva- Gerente on 10 Sept 2018
We appreciate your good comments, we do what is in our hands to make your stay as pleasant as possible. regards

10/10 Excellent

Carlos, Laguna Hills, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My original assigned room for 4 people was much too small so I asked if they had a more spacious room. They immediately, switched us to a much bigger room, no questions asked, no extra charge. In addition, my flight back home was at 9:30pm, hotel checkout is 1pm. I asked if we could keep the room past the checkout time so that we could keep our luggage there and so we could rest before heading to the airport at 7pm. They offered to extend my hotel stay an extra day AND at half the price of my original daily rate (which was already a great deal). I happily took up on their offer. Because of their courtesy my family and me enjoyed an extra morning and afternoon in the City as we left the hotel at 7pm (as opposed to 1pm).
Stayed 3 nights in Aug 2018
Response from Armando Silva- Gerente on 24 Aug 2018
We appreciate your comments and we are pleased that your stay has been pleasant, we hope that in the future you will have your presence again. Have a great day. regards

6/10 Okay

M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice patio outside our room, but the room itself was in a state of disrepair.
Stayed 2 nights in Jun 2018
Response from Armando Silva- Gerente on 3 Jul 2018
Thank you for your comments, we always take them into account to improve our services.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 8 nights in May 2018
Response from Armando Silva- Gerente on 18 Jun 2018
Gracias por sus comentarios, los tomamos siempre en cuenta para mejorar nuestro servicios.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
There was no towels and a janitor almost open the door of our room
Stayed 1 night in Apr 2018
Response from Armando Silva- Gerente on 17 Apr 2018
Gracias por sus comentarios, los tomamos siempre en cuenta para mejorar nuestros servicios.

6/10 Okay

Elisa

Disliked: Property conditions & facilities, room comfort
Guanajuato Guanajuato!
The hotel was very close to the centre so was great location very old and tired of building and the Wi-Fi was nonexistence very poor quality
Response from Armando Silva- Gerente on 12 Apr 2018
Gracias por sus comentarios, los tomamos en cuenta para mejorar nuestros servicios.

6/10 Okay

Maria

Disliked: Cleanliness, property conditions & facilities
Not at all what it says it is.
The rug needed to be completely changed big time. The towels had holes & were very tattered. No Air Conditioning at all, Just the noisiest fans ever. Couldn't sleep. girls who cleaned were very nice. The guys in the front of hotel need to be a bit more talkative, smile. Needs a BIT re-vamping to say the least. Only Best thing was great location.
Response from Armando Silva- Gerente on 6 Apr 2018
Gracias por sus comentarios, los tomamos siempre en cuenta para mejorar nuestros servicios.

6/10 Okay

Laurie, Ab

Disliked: Property conditions & facilities
Excellent location.
little bit dusty, no elevator, lots of stairs, lower service according to price,
Stayed 1 night in Dec 2017
Response from A on 12 Jan 2018
Gracias por sus comentarios, los tomamos siempre en cuenta para mejorar nuestros servicios.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

6/10 Okay

Maria

Liked: Cleanliness
hotel located very near to Teatro Juarez and restaurant area & plazas. Fairly maintained, reception desk staff amiable; you climb stairs to get to rooms. Sound of Church bells wake you up early around 6:30; Shower hot water unavailable early, for hot shower 13:00hrs best time. We had to call several times for 2nd towel plus extra blanket due to cold nites

6/10 Okay

Guadalupe, US

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location
The only good thing about this place is the location everything else is in bad shape is dirty the shower was clogged room is dark the building is amazing but it need a lot a maintenance

4/10 Poor

yesenia, Carson, United States of America

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Cheap

10/10 Excellent

ANA L, LA HABRA, United States of America

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Hotel
The room with the king bed is huge and beautiful. We got a room with a balcony which was a plus