Aldama 41, Zona Centro, San Miguel de Allende, GTO
Reviews
9.0
Wonderful
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Walking through the gardens to get to rooms was really cool overall great experience
Omar
Stayed 3 nights in Feb 2024
Response from Concierge on 14 Mar 2024
Thanks for sharing your experience at the hotel Hacienda el Santuario, San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay. We hope to meet again soon.
Excellent, unique property, with beautiful gardens, fascinating pottery in courtyards and in the room, spacious suite. Staff were very responsive, welcoming, and courteous. Will return!
Leslie
Stayed 3 nights in Mar 2024
Response from Concierge on 13 Mar 2024
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay. We hope to meet again soon.
Great location and excellent staff. Very tranquil and a nice break after a weekend of celebration.
Brock
Stayed 1 night in Mar 2024
Response from Concierge on 5 Mar 2024
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay: We hope to meet again soon.
Súper limpio muy bonita la propiedad el Staff muy amigable siempre dispuestos ayudar me encantó me volvería a quedar ahí.
DIANA
Stayed 3 nights in Jan 2024
Response from Concierge on 16 Feb 2024
¡¡Gracias por compartir tu experiencia en el Hotel Hacienda El Santuario San Miguel de Allende!! Nos alegra saber que disfrutaste de una estancia magnífica. Esperamos que puedas volver pronto.
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay: We hope to meet again soon.
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay: We hope to meet again soon.
10/10 Excellent
Martha
6 Jan 2024
Martha
Stayed 1 night in Jan 2024
Response from Concierge on 5 Mar 2024
¡¡Gracias por compartir tu experiencia en el Hotel Hacienda El Santuario San Miguel de Allende!! Nos alegra saber que disfrutaste de una estancia magnífica. Esperamos que puedas volver pronto.
6/10 Okay
Jairzinhio
5 Jan 2024
Jairzinhio
Stayed 1 night in Jan 2024
Response from Concierge on 5 Mar 2024
¡¡Gracias por compartir tu experiencia en el Hotel Hacienda El Santuario San Miguel de Allende!! Nos alegra saber que disfrutaste de una estancia magnífica. Esperamos que puedas volver pronto.
6/10 Okay
Jairzinhio
5 Jan 2024
Jairzinhio
Stayed 1 night in Jan 2024
Response from Concierge on 5 Mar 2024
¡¡Gracias por compartir tu experiencia en el Hotel Hacienda El Santuario San Miguel de Allende!! Nos alegra saber que disfrutaste de una estancia magnífica. Esperamos que puedas volver pronto.
The staff were extremely friendly. The bed was very comfortable. My one comment would be that breakfast at the hotel was far too expensive. We had coffee, fruit and eggs and it was $56.00 Canadian. The food was fine, but it is just breakfast. We only ate breakfast once at the hotel. There are a number of stairs throughout the hotel which can be difficult for people with mobility issues.
Tyrone
Stayed 2 nights in Dec 2023
Response from Concierge on 5 Mar 2024
Greetings: Good day Mr. / Mrs. / Miss.Thank you for taking the time to share your experience with us. It is very important for us to receive feedback concerning our services as our team is constantly working on improving. In regard to your comments about the breakfast and mobility issues, we apologize for the inconveniences this/ these situations have caused you. We will be contacting and sharing your feedback to the corresponding department for follow up. Once again thank you for taking the time, we hope to have an opportunity in the near future to provide you with our usual service.
Everything was great, except something spooky happened to us while staying! We were sleeping and around 1 AM there was a loud bang out of nowhere in the room. It was as if someone hit the table on one side of the bed and it was quite scary. We thought something dropped but no… I think the hotel is haunted 😅🙃
Julieta
Stayed 1 night in Sep 2023
Response from Concierge on 5 Mar 2024
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay: We hope to meet again soon.
Easy access to the main markets and restaurants. The place was clean and staff was friendly and really helpful. Would definitely recommend the place.
Vineet
Stayed 3 nights in Nov 2023
Response from Concierge on 5 Mar 2024
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay: We hope to meet again soon.
property is in great location other than that its overpriced. it needs updating and room could be more clean
armando
Response from Concierge on 5 Mar 2024
Good evening Mr.Thank you for taking the time to share your experience with us. It is very important for us to receive feedback concerning our services as our team is constantly working on improving. In regard to your comments about cleaning service, we apologize for the inconveniences this/ these situations have caused you. We will be contacting and sharing your feedback to the corresponding department for follow up. Once again thank you for taking the time, we hope to have an opportunity in the near future to provide you with our usual service.
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay: We hope to meet again soon.
¡¡Gracias por compartir tu experiencia en el Hotel Hacienda El Santuario San Miguel de Allende!! Nos alegra saber que disfrutaste de una estancia magnífica. Esperamos que puedas volver pronto.
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay: We hope to meet again soon.
Food quality was way below par.
Service slow and prices way above average for Mexico.
Charges for small amounts of "tostada" were really outrageous...
Only food that was acceptable was fresh fruits...
Unfortunately, due to location, we were a captive audience since there were no restaurants nearby.
Antonio
Stayed 2 nights in Nov 2023
Response from Concierge on 5 Mar 2024
Good evening Mr.Thank you for taking the time to share your experience with us. It is very important for us to receive feedback concerning our services as our team is constantly working on improving. In regard to your comments about the service in our restaurant, we apologize for the inconveniences this/ these situations have caused you. We will be contacting and sharing your feedback to the corresponding department for follow up. Once again thank you for taking the time, we hope to have an opportunity in the near future to provide you with our usual service.
10/10 Excellent
sonia
15 Nov 2023
sonia
Stayed 4 nights in Nov 2023
Response from Concierge on 5 Mar 2024
¡¡Gracias por compartir tu experiencia en el Hotel Hacienda El Santuario San Miguel de Allende!! Nos alegra saber que disfrutaste de una estancia magnífica. Esperamos que puedas volver pronto.
Peaceful sanctuary in a magical town. Warm and welcoming from the moment you enter. Luxe and comfortable accommodations. Wonderful views from the rooftop terrace. Central to all things SMA.
Frank
Stayed 1 night in Nov 2023
Response from Concierge on 5 Mar 2024
Thanks for sharing your experience at the hotel Hacienda el Santuario in San Miguel de Allende!! We are gladly to know that you really enjoyed a great stay: We hope to meet again soon.
10/10 Excellent
Rosa
1 Nov 2023
Rosa
Stayed 2 nights in Oct 2023
Response from Concierge on 5 Mar 2024
¡¡Gracias por compartir tu experiencia en el Hotel Hacienda El Santuario San Miguel de Allende!! Nos alegra saber que disfrutaste de una estancia magnífica. Esperamos que puedas volver pronto.
This hotel is absolutely perfect. We loved it! It’s so cute and charming and authentic. The breakfast was to die for. Service was impeccable, we were in town for a wedding and one day before I decided I wanted to get my hair and makeup done. They coordinated the whole thing and had someone come straight to my room. The location was perfect. We were pleasantly surprised by everything. Would definitely stay here again.
This place is so very gorgeous and staff so very kind but…several things made it hard to enjoy. Most of the staff don’t speak English which makes the very act of hospitality a little difficult. Sat at dinner going to Pat and we couldn’t charge it to our room as the staff had not connected our card which came up again during our stay. The door to the toilet did not stay closed snd doesn’t have a vent fan. No me gusta. When you cater to a specific group of people they expect things a certain way.
While thr property was nice, the price per night did not meet expectations. The suites are not suites. No complimentary breakfast as stated on their website. When I spoke to staff about it, she simply did not care.No elevator to top floors which would be extremely difficult for elderly. While other hotels offered complimentary water they charged if you requested extra. Will not return to this hotel.
The hotel is beautiful and the location is amazing! Unfortunately, during our stay we did experience theft within our hotel room while we were out enjoying the evening. However, the worst part is that someone had to go through our things to find the money.
I will recommend to put your valuables in the safe.
Catalina
Stayed 2 nights in Jul 2023
4/10 Poor
Alberto
Travelled with family and small children
10 Jul 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
I reserved a family loft, with two King beds & was given instead two queen beds. The staff apologized, claiming the family loft wasn’t available, but the room given to us is the same rate.
The room was ok! However, the shower had no curtain making the restroom into a pool.
Never again will I stay here…
Staff was attentive. The room was clean and rustic. The only complaint I have is that something kept biting me over night. It was like a small mosquito. Idk how it got in.
BEAUTIFUL!! Our rooms were beautiful. This hotel is a hidden gem. The staff is so nice and helpful. The manager, Daniel, was so nice. Anselmo in the restaurant/bar was a good server. We had a great experience.
Adriana
Stayed 3 nights in Apr 2023
Response from Gabriel Quijano on 16 May 2023
Thank you Adriana for your kind words, I will share with the team for it will be motivating as they continue to strive on providing a better service. Best regards