We booked a family stay for a night for 14 people in 5 rooms. During booking I chose the option that stated that the breakfast was included for all 14 guests. But, when it came time for breakfast next day, the staff disagreed, and we had to pay extra to access the full breakfast and on top of that, we had to pay full price for the kids, even though they were included in the booking (10 adults and 4 kids). Very disappointing. I contacted hotels.com, and they did nothing about it other then asking me to wait for response from the property owners. Never heard back from anyone.
The property itself is quite nice and in nice location, too bad the service was not as nice...