Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by B&A from Calif from San Diego California

Very nice hotel, prime location.

Posted 06-Jun-2014
The hotel is very pretty. Breakfast was excellent. They don't have parking so you have to leave your car at another hotel far away. There is only one elevator and it broke down while we were there and we had to walk up and down from the fourth floor. Nevertheless we enjoyed our stay because of the good service and great location. We would stay there again.
5 out of 5
Recommended
for Couples
by Jimena from London

Modern Luxury in the Heart of Guanajuato

Posted 24-Apr-2014
I loved the contrast of both the history and modern feel of the hotel. The rooms are good in size. The pool is very very nice (small but amazing). Our favourite thing was the views from the terrace and the location. You cannot get more central. We would definitely return when we go to Guanajuato again.
2 out of 5
Recommended
for Families
by William from Santa Ana, CA

Not what I would expect from a boutique hotel

Posted 09-Apr-2014 on Hotels.com
I was very disappointed with the service. There were positives: Location is excellent. It is right in the center of town and you can book tours directly with the hotel. Accommodations are clean but not luxurious. Parking is 10 minutes away or you can pay a high rate for a closer lot. I called ahead of time and this was not disclosed. When I brought up the issue it was ignored and I had to pay for a cab to and from the lot. Wifi did not work and I had to call for help to get a new password. Air conditioning did not work and two workers had to figure out how to make it work. Breakfast there was very unpleasant: took forever to get waited on and served, hair on my fruit that was plastic covered, eggs cooked incorrectly and no willingness to help us. Everyone stood around until someone in charge checked on us. I reminded to leave a tip. After the way we were treated I felt that was unacceptable. No hand towels and wash cloths. Asked for it twice and only was delivered regular towels. Front desk guy was more interested in his iPhone than assisting customers during the night shift. Management was never available to address my concerns and the one person who stated was the manager in charge simply said "hmm hmm". Clearly there is a lack of management oversight with so many things going wrong.
5 out of 5
Recommended
by Anita R. from Ohio

Posted 08-Apr-2014 on Hotels.com
Hotel and room was very clean. Good wifi service, breakfast was very goodand good service. I would definately stay here again if I were to return to Guanajuato.
5 out of 5
Recommended
by A verified traveller

Good choice

Posted 27-Feb-2014 on Hotels.com
The hotel was lovely and staff was eager to please. A few tips: be sure to request a room with a window when booking, bring earplugs to reduce the noise from the jardin and check to see what days museums are closed during your visit before you go.
5 out of 5
Recommended
by Joyce Lujan Martinez from Mexico City

Edelmira Hotel, Guanajuato, Mexico

Posted 05-Feb-2014 on Hotels.com
What a great find! The hotel is centrally located, clean, and has a nice spa área with pool and jacuzzi! The staff is warm, caring and efficient! Rooms are spacious, with cable tv, hair dryer etc.
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 20-Jan-2014 on Hotels.com
1 out of 5
Recommended
by Lloyd from Sacrmento

LOUD Music until 3:00am.

Posted 04-Dec-2013 on Hotels.com
You know the noise is bad when they routinely provide you with noise ear plugs in the room---and they do not do the job. There was also a sewage sstench in the air inside the hotel the first two days of our four day visit. Most of the times the desk people were good but-- sent an e-mail three weeks before arrival asking about transport to the hotel from the airport which was never responded to a couple of times the desk said they were going to do some minor thing--swhich they simply never did. There are some excellent hotels in Guanajuato---this is not one of them.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good hotel

Posted 19-Sep-2013
Very good hotel. Well located, very clean, preatty, good service.
5 out of 5
Recommended
for Families
by Cecilia from Chile

Beautiful hotel, great location

Posted 12-Sep-2013 on Hotels.com
The Hotel is located in the center of the city. You can go walking to every point in the city center (although this can be a little noisy if you go early to sleep). Rooms are nicely decorated and everything integrates great with te old building.