Ratings based on 59 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 19-Mar-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by PMGsound from Vancouver

Hotel far from the city

Posted 14-Feb-2014
Quite expensive. For the price at least they should offer full breakfast. Installations were good but the room where we stayed in had noises at night and internet was hit or miss The staff was quite helpful but sometimes they can make you wait. They have all the customer service talk but sometimes they don't do it
1 out of 5
Recommended
by Michael from Germany

Poor Service

Posted 08-Jan-2014 on Hotels.com
Check in and Check out was a nightmare. Room was not ready and when we checked out they were not able to issue an invoice. In the end after the times I got an invoice with a wrong address ( I guess a previous guests address but my name) I gave up then. The front desk was a complete mess with papers and receipts and photocopies everywhere and 4 ladies working behind the reception giving me the impression I was the first guest they ever checked out in their life. The place wasnt busy though so they were not overworked! The room was good if they wouldn´t play music at the pool (whom nobody attended) all day long in a sound level that you couldn´t relax in your room. The Concierge Service was very good and helpful.
5 out of 5
Recommended
for Families
by A verified traveller

Great choice

Posted 07-Jan-2014 on Hotels.com
We had a wonderful stay in this hotel. Could be the nicest of the city. Good service and the rooms are well equiped.
5 out of 5
Recommended
for Everyone
by thomas from switzerland

Clean, near the city center, good food. Beautiful

Posted 30-Dec-2013
Pros: All
Location: City center, and San miguela Allende
Perfect vacations. Love come back
3 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 05-Nov-2013
1 out of 5
by A verified traveller

overrated hotel

Posted 24-Oct-2013
Pros: location
Cons: cleanliness, customer service, services available . food prices.
Location: great location on the outside boarders of old town with easy access via taxi.
made reservations with good time in advance and only provided us with two separate rooms. one with had 92 stairs to get to. had requested two individual beds and instead they gave us one bed and a couch with a bed. rooms were dirty and stuffy. staff was not very helpful except for the bell boys. I would never come back to this place. terrible experience
4 out of 5
Recommended
for Everyone
by liliana from el paso

Beautiful hotel. We loved pool, nice and warm!

Posted 04-Oct-2013
Pros: Room and pool
Cons: Ac updating ac didn't work too well
Location: About 15 walking t downtown
Great service and close to town. Staff very helpful in giving directions and recommendations.
2 out of 5
by Octavio from SMA

Very disapointing stay in Guanajuato.

Posted 02-Sep-2013
Pros: The pool area.
Cons: Everything!!! Urgently!!!
The whole experience was atorcious, especially considering the normal service received at other Camino Real hotels.The check in process was terrible. A couple of very young girls in training took responsibility for the same and it took over 20 minutes to complete the same. Once we were sent to "our" room, the same was already occupied and we had to wait another 10 minutes for another one. Once I raised the complaint to the manager, he simply apologized recognizing that they were short staffed and that the person who was supposed to be training the reception personnel had not gone to work. The apology was never backed up with any specific action or attention by the hotel. The breakfast buffet was well beyond standard of other Camino Real hotels in Mexico. Will not come back to this hotel.
3 out of 5
Recommended
for Families
by Cabo Ruben from Cabo San Lucas, Mexico

Centrally located and easy to find.

Posted 03-Aug-2013
This hotel is designed for family use. We have a five year old that wasn't traveling with us on this particular trip but he would have had a great time at this hotel. the pool even has a water slide for the kids. At first the hotel felt a little large but it's actually quite easy to get around. The rooms have comfortable beds and linens. We are already making plans to return with our son.