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Reviews of Borinquen Thermal Resort

3.5 out of 5
Borinquen Thermal Resort
Rincon De La Vieja, Canas Dulces, Guanacaste

Reviews

9.0

Wonderful

Rating 10 - Excellent. 323 out of 536 reviews" "
Rating 8 - Good. 150 out of 536 reviews" "
Rating 6 - Okay. 37 out of 536 reviews" "
Rating 4 - Poor. 19 out of 536 reviews" "
Rating 2 - Terrible. 7 out of 536 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is beautiful & the staff are so friendly & kind.
Stayed 4 nights in Apr 2024
Response from Jefe Recepción on 14 Apr 2024
We are pleased that you enjoyed your visit. Thank you for your comments.

10/10 Excellent

Amy, Bloomfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing! Has all the amenities and wonderful spa on site. Food was delicious! Had to pay extra but the horseback riding, hiking to see waterfalls and zip-lining across the mountains were just out of this world experience...
Stayed 3 nights in Mar 2024
Response from Jefe Recepción on 14 Apr 2024
We are pleased that you enjoyed your visit. Thank you for your comments.

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and helpful. We went horseback riding, zip lining and visited a huge beautiful waterfall.Our guides George and Jordy were amazing! They went out of their way to create a wonderful experience!! I highly recommend!!
Stayed 2 nights in Mar 2024
Response from Jefe Recepción on 14 Apr 2024
We are pleased that you enjoyed your visit. Thank you for your comments.

10/10 Excellent

robin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Borinquen was amazing! We saw howler monkeys, spider monkeys, white faced monkeys, agoutis, toucans and so many other birds. We encountered a Fer-de-lance snake on a night walk, so definitely use caution around the trails. I would definitely return!
Stayed 2 nights in Mar 2024
Response from Jefe Recepción on 14 Apr 2024
It is a pleasure for us that you enjoyed it. Thank you for your comments.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! It’s like paradise once you finally make the drive up the questionable road. Room was beautiful and clean but pack lotion because they don’t provide it in the bathroom. Also, make sure you pack everything you need including bug spray because they don’t have anything to purchase at the hotel. We didn’t have bug spray and couldn’t buy any from them and got eaten alive! There’s nothing around the hotel either so once you are on the property you are there to stay. My kids did a fantastic zip line excursion and my daughter and I an incredible horse back ride all available at the hotel for an extra reasonable cost. It was the perfect 2 night stay before we headed to the beach!
Stayed 2 nights in Mar 2024
Response from Jefe Recepción on 9 Apr 2024
Thank you very much for your comments, they help us to improve. And we are very happy that you enjoyed your stay.

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful stay ever, this place is incredible
Stayed 1 night in Mar 2024
Response from Jefe Recepción on 30 Mar 2024
Thank you for sharing your experience with us. It is a pleasure for us

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven on earth!!! This place is absolutely amazing I have been in many in Costa Rica and I can say this one is my favorite
Stayed 1 night in Mar 2024
Response from Jefe Recepción on 30 Mar 2024
Thank you for your visit

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the junior sweets in room 504 and saw monkeys outside our porch every morning at 6:30. It was surreal and a trip I’ll never forget!
Stayed 2 nights in Mar 2024
Response from Jefe Recepción on 30 Mar 2024
It is part of our Borinquen experience. Surrounded by nature. Thank you for your visit.

8/10 Good

Gabriela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It needs to improve comfort, missing pool chairs, but more important is the fact that each cabin as a beautiful patio area and basically you can not use it, because the sitting space is so uncomfortable, has old date chair where you can not seat more than 4 minutes and rocking tables were you are insecure to leave even a glass in there. Staff is friendly but needs more training to answer in a better way question about the property and the food. Food quality need to improve as well.
Response from Jefe Recepción on 30 Mar 2024
We welcome your recommendations. This helps us to improve.

10/10 Excellent

Ruijia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jefe Recepción on 30 Mar 2024
Thank you for your visit

8/10 Good

Kent

Travelled with partner
Walk to anywhere required semi steep hills
Stayed 2 nights in Feb 2024
Response from Jefe Recepción on 14 Apr 2024
Thank you for your comments.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024
Response from Jefe Recepción on 30 Mar 2024
Thank you very much for visiting us. It is a pleasure that you enjoyed

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people beautiful vista's calm and peaceful
Response from Jefe Recepción on 30 Mar 2024
Thank you very much for visiting us. It is a pleasure that you enjoyed

10/10 Excellent

Uri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel at the restaurantes and bars will benefit from customer training! Food was hit and miss. The risotto had no flavor . Breakfast is very good, personnel need to be more attentive to the customers, more than once we observed waitresses talking with each other in the restaurant
Stayed 2 nights in Feb 2024
Response from Jefe Recepción on 8 Apr 2024
We welcome your comments. This helps us to improve.

2/10 Terrible

Raven

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Save your money and time! It takes quite a drive to get to Borinquen. It's not worth the drive. The grounds and landscaping are beautiful, but the rooms, restaurant and pools need to be renovated. The staff are not very welcoming or hospitable. The restaurant manger was beyond rude with us. My order came out incorrectly, and he reprimanded me in front of the other guests. I asked for the pasta without cheese (allergic) and it came with cheese. The manager then said it was my fault and asked me to read the menu more closely. He hen shoved the menu in my face, as if I had eyesight issues. Extremely bad form. Unfortunately, when you check in to this "resort" you are stuck, there are no other restaurants or towns, within miles and miles. Your dream vacation can very quickly become a nightmare, you may feel stuck. After the restaurant incidence, we decided to check out, and left our stay early. The entire place is run down and the hot spring pools are in very poor condition. The mud area is okay, but the shower area to rinse off the mud has no hot water, so you'll have to shower in freezing cold water to rinse off. My husband and I were so excited to end our trip in Costa Rica at Borinquen, but were sadly disappointed.
Stayed 1 night in Jan 2024

10/10 Excellent

Walter J

Stayed 3 nights in Jan 2024
Response from Jefe Recepción on 30 Mar 2024
Thank you very much for visiting us.

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Latisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

4/10 Poor

Oresta

Disliked: Cleanliness, staff & service
The customer service doesn’t meet our standards for a 4 star hotel. We had so many bugs, millipedes and spiders in our room, crawling everywhere, even beds. In addition we dined at the restaurant and were double charged. They basically charged us for two portions vs one for several items. It is good we noticed it
Stayed 1 night in Dec 2023

10/10 Excellent

Lydia A Gaona

Stayed 10 nights in Dec 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like heaven
Superb accommodation at the top of a hill with a magnificent view, bird life amazing, hot spring pools great and can view monkeys and birds while soaking, beautiful grounds and not over crowded
Stayed 2 nights in Dec 2023

10/10 Excellent

Dani

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and wonderful staff. We’ll be back again.
Stayed 3 nights in Nov 2023

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Getting to this resort is a haul, and what I mean by that is 15 minutes at 10kph along a rocky road. It also has several mountainous roads that need to be climbed to get there. Once you’ve finished the journey, you’re greeted by a unique, well cared for oasis. The property is very well manicured, the suites are well appointed and the staff is very friendly. Pictures of the resort are very helpful as they are current and accurate.
Stayed 1 night in Nov 2023

10/10 Excellent

Iliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Nice and relaxing family trip!
Stayed 1 night in Nov 2023
Response from Mgt on 27 Nov 2023
Thank you, we appreciate your preference and are glad to hear about your experience.

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very friendly, kind, and helpful staff. Great food. Fantastic pool and thermal areas. Dina and Kaylee, and all the ladies at the spa were wonderful. Georg and Wallace were fantastic zip line guides, as was Navi, horse master. The road in is exciting--drive slowly to avoid the worst of the potholes. With the rain, it's impossible to keep such roads constantly maintained, so be careful.
Stayed 7 nights in Nov 2023
Response from Mgt on 27 Nov 2023
Thank you for your wonderful comments, we will make sure to share with the staff.

10/10 Excellent

mariana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place. Although getting there was a bit hard giving that we arrived at night it was wonderful once we got there. From reception time to our check out it was amazing. You could literally stay inside this place for a whole week and don’t get bored. The hot springs, the pool and the mud treatment was all a great treat. All the staff was amazing, it was truly a great trip for us and our boys. We highly recommend the 4 senses tour, if you want to have fun this is it! 12 zip lines ended inside the resort property was great. If I can wish for one more thing….I wish this was an all-inclusive resort with food and drinks. We had to pay for our meals because we didn’t want to leave the property at all! Breakfast is included and it’s a very nice and big buffet with omelet station. My kids loved it. My husband and I….even more. Thank you all :) Desde la hora de recepción hasta nuestra salida fue increíble. Literalmente, podrías quedarte dentro de este lugar durante toda una semana y no aburrirte. Las aguas termales, la piscina y el tratamiento del barro fueron un gran placer. Todo el personal fue increíble, fue realmente un gran viaje para nosotros y nuestros hijos. Recomendamos el tour de los 4 sentidos, ¡si quieres divertirte, esto es todo! 12 líneas de canopy que terminaron dentro de la propiedad del complejo fue genial. Si puedo desear una cosa más... Ojalá este fuera un complejo all-inclusive con comida y bebidas. desayuno está incluido y es un buffet delicioso
Response from Mgt on 27 Nov 2023
Muchas gracias por sus comentarios. Nos complace saber que lo pasaron de maravilla. Le haremos llegar sus comentarios a nuestro equipo.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magical
Our original hotel was canceled last minute. We are so glad. Borinquen saved the day. We got a flat tire upon arrival and a man at the resort fixed it for us. We loved the spa treatments and the ambiance of the thermal hot springs all around. Truly a magical place!
Stayed 1 night in Nov 2023
Response from Mgt on 27 Nov 2023
Thank you, we are glad to know that we were a trip savior and look forward to having you visit us again soon.

10/10 Excellent

Paula

Stayed 4 nights in Oct 2023
Response from Mgt on 27 Nov 2023
Thank you

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect get away for people who wants to be isolate for a couple of days. Great horseback riding, canopy, mud pool
Stayed 2 nights in Oct 2023
Response from Mgt on 27 Nov 2023
Thank you for your comments, we are happy to know you enjoyed your stay.

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a relaxing getaway
Stayed 2 nights in Oct 2023
Response from Borinquen Thermal Resort on 24 Oct 2023
Dear Cindy, we appreciate your comments. We are hoping to welcome you soon! Sincerely,

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great local feel boutique resort
We had an amazing one night stay. We are familiar with Costa Rican roads so it wasn't an issue for us to get there. The property is lively. The rooms big, with units spread out an a large property, beds are comfy, water is hot, AC cool. The staff were fantastic, our walking guide, Felipe was amazing, and we appreciated the vegan and allergy food options on the menu. We loved our stay!
Stayed 1 night in Oct 2023
Response from Borinquen Thermal Resort on 24 Oct 2023
Dear Bianca, we truly appreciate your comments. We are hoping to welcome you back soon! Best regards

10/10 Excellent

Ashley

Liked: Amenities
This was an amazing place to stay at. If you’re looking for tranquility this is it. Loved everyday I was here. Will be back
Stayed 4 nights in Sep 2023
Response from Borinquen on 23 Sept 2023
Thank you for your wonderful comment, we look forward to seeing again soon.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Borinquen Thermal Resort on 15 Sept 2023
We really appreciate your feedback

10/10 Excellent

Salvatore, Allentown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth and efficient. From check in - they had the security prepare d with everything we needed as we did not arrive until 11:00 pm. The entire facility was clean, and well kept. Everyone on the staff was friendly and went out of their way to assist you. The Spa service was relaxing. Helmer, the bartender made perfect cocktails. Food was good. We will be back with friends next time.
Stayed 2 nights in Sep 2023
Response from Borinquen Thermal Resort on 5 Sept 2023
We really apprecite your comments and we hope to see you again at our Resort

10/10 Excellent

Diego

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff all of them.
Stayed 1 night in Sep 2023
Response from Borinquen Thermal Resort on 3 Sept 2023
We really appreciate your comments and we hope to see you again at our Resort

8/10 Good

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect resort for a relaxing stay. Gorgeous views from anywhere on the property. We were able to see amazing wildlife from the pool with a drink in hand. Can it get any better? My only suggestion would be to offer more dining options. There was only one restaurant available for breakfast, lunch, and dinner.
Stayed 6 nights in Aug 2023
Response from Borinquen Thermal Resort on 22 Aug 2023
We really appreciate your comments, we hope to see you again at our Resort

8/10 Good

veronica

Liked: Cleanliness, staff & service
Beautiful property in idyllic surroundings, with great riding and zip lining activities. Helpful staff. Loses marks for no first aid facilities. Child hurt themselves in the pool, and the hotel didn't even have a sticking plaster for her graze. Food was reasonable, but often didn't match the description on the menu.
Stayed 5 nights in Aug 2023
Response from Borinquen Thermal Resort on 22 Aug 2023
We really apprecite your comments and we apologies for any caused inconvenience during your stay

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with great views and service. The road to get to it needs work
Stayed 7 nights in Jul 2023
Response from Borinquen Thermal Resort on 28 Jul 2023
We really appreciate your comments and we hope to see you again at our Resort.

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Borinquen Thermal Resort on 22 Jul 2023
We appreciate your feedback to our service it is important to us

10/10 Excellent

Freddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great activities and many fun things to do in the resort.
Stayed 7 nights in Jul 2023
Response from Borinquen Thermal Resort on 18 Jul 2023
We really appreciate your comments and we hope to see you again at our Resort.

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
The people are very friendly and make you feel at home
Stayed 2 nights in Jul 2023
Response from Borinquen Thermal Resort on 18 Jul 2023
We really appreciate your comments and we hope to see you again at our Resort.

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite the gem
what a great and unique place. I don't write reviews often but this little gem was excellent. Just DONT do the rafting trip, they overcharge and it's not worth it. Tour guides were very surprised when we told them how much the hotel charged us. Definitely do the ziplining, so amazing with the horse riding!
Stayed 4 nights in Jul 2023
Response from Borinquen Thermal Resort on 18 Jul 2023
We really appreciate your comments and we hope to see you again at our Resort, about the Rafting tour, we understand that the price is different than the one in this place, however, our rate includes round trip transportation, the entrance, the tour and also lunch.

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Bungalows are wonderful, the landscaping is absolutely beautiful. the surroundings are quiet.
Stayed 3 nights in Jun 2023
Response from Borinquen Thermal Resort on 10 Jul 2023
We really appreciate your comments and we hope to see you again at our Resort

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I travelled here with my 3 kids. We really enjoyed the steam house, mud bath and pools. The food was really good- especially the complimentary breakfast. In the morning, I walked up the hill to the back end of the farm and it was an incredible view of the surrounding forests, cattle pastures and mountains. This is a really nice place.
Stayed 1 night in Jul 2023
Response from Borinquen Thermal Resort on 8 Jul 2023
We really appreciate your comments and we hope to see you again at our Resort.

10/10 Excellent

Jessica

Stayed 4 nights in Jun 2023
Response from Borinquen Thermal Resort on 28 Jul 2023
We really appreciate your comments and we hope to see you again at our Resort.

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Borinquen Thermal Resort on 1 Jul 2023
We really appreciate your feedback

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed everything
Response from Borinquen Thermal Resort on 17 Jun 2023
We really apprecite your comments and we hope to see you again at our Resort

8/10 Good

Dena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect blend of quiet relaxation and access to physical activities. Also great balance of beautifully landscaped grounds and wild jungle.
Stayed 4 nights in Jun 2023
Response from Borinquen Thermal Resort on 14 Jun 2023
We really appreciate your comments and we hope to see you again at our Resort