Standard Double Room, 2 Double Beds, Ocean View | View from room
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Reviews of Tumon Bay Capital Hotel

3 out of 5
Tumon Bay Capital Hotel
1448 Pale San Vitores Road, Tumon, Tamuning

Reviews

5.6
Rating 10 - Excellent. 33 out of 659 reviews" "
Rating 8 - Good. 118 out of 659 reviews" "
Rating 6 - Okay. 233 out of 659 reviews" "
Rating 4 - Poor. 169 out of 659 reviews" "
Rating 2 - Terrible. 106 out of 659 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

5.2/10

Amenities

4.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Ruth

Liked: Staff & service
Disliked: Amenities
It's got a good location, a walking distance to the beach and major shopping centers in a tourist area. It as a nice view of the ocean. The hotel is outdated and maybe some damage from the last storm probably still being worked on.
Stayed 1 night in Mar 2024

6/10 Okay

Francis

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Dina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

alice

Disliked: Cleanliness, property conditions & facilities
Front desk "Lulu" is very nice and helpful.
Stayed 8 nights in Jan 2024

2/10 Terrible

Shane

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible property, but if there was anything good was the front desk lady! She was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Marion

Stayed 4 nights in Dec 2023

10/10 Excellent

Marion

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Michael, FENTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was on a hill overlooking tumon bay ,, nice view
Stayed 1 night in Nov 2023

6/10 Okay

Tory

Stayed 3 nights in Oct 2023

8/10 Good

Amy

Travelled with partner
Liked: Staff & service
Its a good place to go if you're just there for a short time layover . I would recommend
Stayed 1 night in Sep 2023

4/10 Poor

Josephine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was amazing.
Stayed 6 nights in Aug 2023

10/10 Excellent

Dena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is quiet, clean and friendly staff. The beds are firm, no restaurant, free parking, and walking distance to shops and beach. The hotel room occurred damage from most recent typhoon, but overall decent. My favorite part is sitting on the balcony to watch the sunrise or sunset or take in the view of Tumon Bay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Amazing front desk & housekeeping staff. Typhoon destroyed
Stayed 2 nights in Aug 2023

2/10 Terrible

Chesley

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Emi, RIverside

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

Marvelle

Stayed 10 nights in Aug 2023

2/10 Terrible

Kenneth

Stayed 3 nights in Jul 2023

2/10 Terrible

Bryce

Disliked: Cleanliness, amenities, property conditions & facilities
Need renovation,get red stains out of sheets, better mattresses, amenities in room, mold in the fountain area, broken toliets, shower doesnt get warm, balcony door broken etc
Stayed 11 nights in Jul 2023

2/10 Terrible

Triple Js

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy I would never waste money booking here. I paid this month for nothing leaving this dumb after 30mins coz my family would get sick spending the night here
Stayed 1 night in Apr 2023

4/10 Poor

Edgardo

Disliked: Cleanliness
Shower is weak.
Stayed 1 night in May 2023

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and quiet.
Stayed 28 nights in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in but when we saw the condition of the room, we checked out. The front desk and housekeeping staff were however very cordial and accommodating
Stayed 3 nights in Mar 2023

8/10 Good

William, Santa Rita

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The cable is not working for the television. Staff claimed the tv is smart, no it is not smart. They need to inspect the room, I told the staff I found a large knife handle broken off inside a shelf. The sink did not drain well. Positive side; Bed is comfortable, decent internet, air con works, quiet, hot water
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

6/10 Okay

German

Travelled with partner
Liked: Amenities
It was a nice staying, quiet, just an outdated building

10/10 Excellent

James

Liked: Cleanliness, staff & service
The location was really good,close to many restaurants and shops and malls.
Stayed 16 nights in Sep 2021

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2020

2/10 Terrible

DennisHarper, Eagle Lake , Fla.

Business traveller
Guam Gov would not allow me to stay there, due to change in Covid 19 quarantine restrictions. Hotel called me a "no show" and kept my money, I had to pay for accommodations at a Gov approved facility.. I'm not happy, nor would anyone be.
Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Joenique

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

4/10 Poor

Ken

Business traveller
Disliked: Amenities, property conditions & facilities
Property is in need of updating and some heavy maintenance the staff are nice enough, but do not seem to care about the state of the hotel. They are need to invest in their book keeping. I checked out less then a week ago and they are unable to provide me with a receipt or invoice for my stay.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The general location, which is fairly close to the center of town if you don’t mind the steep climb, is what this hotel has going for it. Everything else is old and stuck in the 70’s or early 80’s when it was likely built. It looks like the owners have put extremely little or no money into the property since it was built. I would try to say something else nice, but the front desk and the rest of the staff lacks any kind of friendliness. Come on, this is a resort area! Lighten up! The cockroach in my room was the kicker.
Stayed 1 night in Jan 2020

4/10 Poor

jeewon

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The location is okay but the hotel needs serious upgrade. I did not want to lay on the bed sheets and the mattress was horrible. Was not worth the money I spent.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Steve, South Korea

Liked: Staff & service, amenities
It is all about expectations. I got this place for significantly less than surrounding hotels. Most of the others are big, full-service, modern resorts, and this is a simple older hotel which is what I was looking for. Biggest things for me are clean and comfortable bed. There were minor signs of mold in the shower (nothing serious) but otherwise was clean. Was a comfortable bed (most hotels have hard beds which I do not like). It is a bit older, and maintenance could be better. I made two minor maintenance adjustments in my first hour there. 1) flush level nut had fallen off in the toilet tank and 2) one of the front feet on the fridge was 1/2" short, making it rock every time I opened the door. These were simple fixes I did not mind making, but indicate a lack of facility maintenance. Overall, I would stay here again because of the location and cheap price!
Stayed 7 nights in Jan 2020

6/10 Okay

Nate

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn't like that the bathroom tub was repainted, shower head broken, bed springs worn out, seal on the mini refrigerator was tearing off, and the coffee table had different stains. Also the wifi didn't work. I did like the quick check in, the pool,, free parking, and the pool.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Parking is great...staff are friendly and nice....
Stayed 2 nights in Dec 2019

10/10 Excellent

JOShua

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Innocente

Business traveller
Disliked: Cleanliness, staff & service, room comfort
On checking in I had to convince them that I had a reservation made online. Couln't go barefoot in the room as it had this sticky and slimy feeling under your feet. There's a pot to heat water but no coffee, sugar, and cream. Maid only picked up trash but did not clean room.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
This was by far the least expensive place to stay that I could find. So of course its older and not fancy. You pay more for that. The view is nice, though back from the ocean a block, but up on the hill so you have a good view of the hotels and ocean. The room has a small fridge and a blow dryer, which is nice. The Internet is fine for texting, emails, web surfing, and downloading movies , but not for calling someone on Skype or Line. A great low cost option if you are on a budget.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Request for closets n sliding door to be fixed was half done. Laundry service was not available even after days of being there. 95% of the staff don’t even smile😔
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
it was filthy. Remedies were not provided. we left because of the unresolved issues. terrible service, filthy rooms, unsafe.
Stayed 1 night in Aug 2019

6/10 Okay

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
The service was okay, it wasn’t that clean, the ac was pretty bad, and one bed was broken, and the other felt like a laying on a rock. It’s not on my list of hotels to stay at again.
Stayed 2 nights in Jul 2019