Ratings based on 19 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 26-Jul-2014
Good hotel. Nice food. Little bit far from downtown.
4 out of 5
Recommended
for Families
by A verified traveller

Nice Hotel to access pool.

Posted 02-Jul-2014
Swimming pool and water activities were very nice.
5 out of 5
Recommended
for Everyone
by Rochelle from Manila, Philippines

Nice hotel with excellent staff and service.

Posted 19-May-2014
A great hotel with excellent service and great staff..from front desk, housekeeping, concierge, convenience store staff....they were all respectful and warm..... housekeeping who cleaned room 632 last May 7-11, thank u for making our room so comfortable and relaxing. If we come back, I will surely book this hotel again and definitely recommend this hotel....
2 out of 5
by A verified traveller

Disappointing Resort

Posted 26-Feb-2014
We booked this resort as they offered an extra bed for family and had the water park included in the rate. Upon arrival it was clear that our expectations were a little too high. The staff was "there" but didn't go out of their way to acknowledge or assist you. Upon check in I was handed an envelope with my keys - no other explanation about where the room was, where's breakfast, WIFI, etc. etc. Not even a "Welcome to our hotel, hope you enjoy your stay". Just confirmed my name and handed me the envelope. After check in, we parked in the garage which my kids quickly named the graveyard as it seemed a bit dark and scary. There were only two elevators in the tower so waiting and packed rides were common. The room was marginally clean, but bit worn down. Nothing special for a resort - more like a budget hotel feel to it with an awkward sliding door shower that didn't lock. The breakfast was probably the biggest disappointment. We enjoy a nice large breakfast, and while they had some selection, the quality and variety was poor. We had five days of breakfast vouchers and only ate there twice. The water park was fun for the kids. We enjoyed a day there, but wouldn't stay at the hotel, just for that benefit. We were also sad to go out for a swim at the hotel pool only to find it closed at 8PM? The hotel seemed to cater to large Japanese tour groups. We love the Japanese, but just know that the hotel is less oriented to western tastes.
4 out of 5
Recommended
for Families
by TWP from Daejeon, Korea

Nice for watersports, waterplay and resting

Posted 09-Feb-2014
(+) Good for kids - free waterpark access (+) Watersports - not so crowded as Tumon bay, easily reachable small island for snorkeling (-) Not so close from Tumon downtown - DFS free taxi and shuttle bus service can cover this
4 out of 5
Recommended
for Families
by Mike from Japan

A little run down, but great family fun.

Posted 23-Dec-2013
The staff was great. Everyone was very polite and laid back. The water park is a bit run down, but my kids loved it. The included breakfast at the Tower was great as was the happy hour from 5-7 that included free wine, beer, juice and coffee. The Italian restaurant was completely overpriced and the food was less than average. The house red wine was atrocious. I didn't try any of the other restaurants. The food at the Polynesian BBQ was very good and plentiful. The show was so-so. The rooms were very large and clean. The bathroom was super. Internet access in the rooms was $10 a day. IT should be free, although there is free Wi-Fi in the Tower Lounge. Tip - Don't use the hotel's airport shuttle. A taxi ride is much cheaper, about $25.
2 out of 5
by A verified traveller

Differentiated treatment for Expedia customers.

Posted 16-Dec-2013
Cons: attention and respect to Expedia customers. staff ability to help English speakign customers
Truly dissapointed with diferentiated treatment for Expedia customer. Ince they identified us as a Expedia rate (and that was in 30 seconds) atention and "respect" was very different. Also, rooms allocated to Expedia customers are differentiated (in a bad way!). Hotels is ok ... staff has an easier time speaking Japanese, Chinese and Russian than English.
4 out of 5
Recommended
by youl lee from S.korea

good condition and price

Posted 07-Dec-2013 on Hotels.com
waterpark is very good. not bad beach.best place for kids.
4 out of 5
Recommended
by Kyunghee Lee from S Korea

Very spacious room

Posted 02-Dec-2013 on Hotels.com
Our family loved Onward beach resort mainly because of spacious room and water park. The room was the biggest room that we had experienced among normal delux rooms. The staffs were very kind and supportive to customers.
5 out of 5
Recommended
for Families
by Seokbeom Jang

This traveller left a rating score only Posted 17-Nov-2013 on Hotels.com