Location is very very good, beach front hotel. No near convenience store but guam is quite small that you can visit some 24 hour marts by car.
Reception was not very accomodating. We arrived 5am hoping for early checkin without fee but they didnt allow. We also mentioned that on the last day we will checkout at 1am, but no consideration. We got 2 rooms and good thing we got an interconnected rooms.
The toilet in my room is broken. The maintenance guy fixed it on the first day, and it just keeps getting broken and we reported several times and just gave up.
This is an old hotel, so there is no bidet. The soap dispenser is also not dispensing properly and the shower head has very little water coming out. All these, we have to raise over and over again.
We also reported an issue with my sister's room. After coming back to hotel in the 2nd day, my sister's mini disinfectant spray is missing. She has allergies on bed bugs that why she uses it. We reported to the reception at night and the reception just told me "we have no housekeeping at this time" so i have to tell her that she needs to endorse it but no feedback.
Oh they also dont really check everything, when we arrived there are 3 canned beers on the fridge from the previous guest.
Overall, the location of the hotel is really good. Near the beach and has parking space for guests. The swimming pool is closed, the gym is under rennovation. The housekeeping and front office reception customer service are bad.