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Hilton Guam Resort And Spa - Tamuning Hotels
Rating: 4.0 Stars
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Hilton Guam Resort And Spa

202 Hilton Road, Tamuning - Map
 
 
"Close to the beach"
We've previously stayed at this Hilton and have always had a great experience, however, we had several issues during this stay. The room I booked was for an ocean view, however, the room we were given had a beach view that was covered by a large tree (essentially a tree view). This would not have been a problem, but for the mosquitos which were buzzing around on the patio so I had to keep the sliding door closed to avoid being eaten alive. The next morning, I asked to be moved to a different room and Andre at the front desk was great and helped accommodate the request. Andre moved us immediately to a nice room on the 11th floor which was also the Hilton Honors Floor. Again, everything was fine, but that afternoon housekeeping forgot to leave bath towels when the room was cleaned. They were apologetic so it was not a problem, but the next day, my husband and I stayed in the room all day and just requested extra towels in the late afternoon. I called housekeeping and they mentioned that they would bring up the towels but no one ever showed up so we decided to leave for dinner. When we returned to the room, the towels still had not been replaced. Overall, I would still stay in the hotel, but the rooms (particularly the bathrooms) are getting old and probably need to be updated soon. The TVs don't work that well, and the radios are antiquated, I was trying to set the alarm and could not set it to the radio station I wanted. The rooms and hallways also have an unusual smell.
Traveller from San Francisco, CA
Located along the clear blue waters of Tumon Bay, this resort is 1.5 miles from duty-free shopping at Tumon Sands Plaza and …More

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