Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from London, UK

Hilton Hotel - great hotel, poor room!

Posted 10-Oct-2014
Pros: I loved the staff, food, amenities and location.
Cons: The rooms 100% need to be revamped ASAP especially when you are paying such a large fee!
Location: We hired a car so drove everywhere but there is a bus that takes you to the main strip where there are shops, food places and much more.
The hotel itself was wonderful, the staff were fabulous - so friendly and very helpful with my baby but our room was like a throwback to the 70's! We booked an Executive King Room and it was tiny!! Friends in other hotels paid less than half of what we did and their rooms were much bigger and better. There was mould in the room and bathroom, the carpet was not laid well and was coming up at the edges, the walls were marked with god-knows-what and in general the room needed a makeover. We couldn't change rooms because everything was fully-booked! If the room was a wonderful as the rest of the hotel it would have been a perfect stay but the room condition let it down so much. The food places in the hotel were great, a little pricey but 100% worth it and the kids play area in the buffet room was a god-send! The hotel also had a kids play area inside and out which was wonderful for my little one to let off some steam. Again 100% for the actual hotel but the room was a generous 30% especially for the money we paid!!!
2 out of 5
by A verified traveller from San Francisco

Room condition is... meh~~~

Posted 16-Aug-2014
Pros: Nothing. Only thing good was it was walking distance to Proa.
Cons: The room, especially the air conditioner and the bathroom needs an overhaul.
Location: Eat at Proa. Order the short ribs, caesar salad. Not the trio, but only the short ribs.
I was expecting the Hilton experience when checking in to my room but found the room to be very soggy and the bathroom pretty dirty. It was late in the evening so didn't bother to call housekeeping. Even with the air conditioner on all night, the room was humid and the floor carpet felt soggy. I'm never coming back to Hilton Guam, ever.
3 out of 5
by A verified traveller

Where's the service?

Posted 08-Jul-2014
Guam is really expensive in regards to transportation. The Hilton is not close to anything, but they don't run a free shuttle to Tumon or the airport ($15 per person). With all of the extra money I spent on taxis and buses, I should have stayed at the Hyatt.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

OK hotel that closes too early

Posted 17-Jun-2014 on Hotels.com
This property has nice amenities, is located on the beach and has an appropriate selection of amenities. The rooms are going through a renovation and are nice. However, we arrive at 9:55pm and couldn't get anything to eat as the restaurants were all closed. As such, we ordered room service and had them deliver it to the bar. We get to the bar and it was last call! 10pm and last call! The food arrived and it was terrible; completely inedible. After the bar closed, the hotel had about 30 people hanging in the lobby talking as there was nothing to do. Why the lobby? Because there is a 24hr coffee shop that sells bottled beer.
1 out of 5
Recommended
by Veronika Graefin Von Saurma Mylius from 120 A'Beckett Rd Upper Beaconsfield Victoria Australia

Veronika Graefin Von Saurma Mylius

Posted 19-May-2014 on Hotels.com
I require to have the manager of costumer service head office call me on 0412499910 in Australia forth with otherwise I will report the hotel To the health department for grave neglect of hygiene in 2 of their rooms and a lack of amenities in working order in on other room Veronika Graefin von Saurma Mylius
5 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful Hotel

Posted 10-May-2014
Pros: Everything... specially the staff
All the staff are friendly and they know how to treat a guest!!!
5 out of 5
Recommended
for Business Travellers
by Michelle from McLean, VA

Guam - U.S. gem in the Pacific Islands

Posted 21-Apr-2014 on Hotels.com
Just an amazing experience. The staff at the hotel - particularly the breakfast staff - were truly fabulous. Loved the location, the view and just everything about my stay, the hotel.
2 out of 5
by Paul from Kobe Japan

no planning

Posted 11-Apr-2014
Pros: The bed was comfortable.
Cons: The knowledge of your customers. Put chairs on the Balcony.
Location: The food and the beaches around the hotel were great. Don't eat in the hotel or go to the spa they are overpriced.
The hotel was being refurbished at the sometime there was a huge rush of people from Japan! There was nobody in management who understood that the rush was coming, They need to redo the pool area. Their beach side help was undermanned. I love Hilton but I have always known that Hilton thinks of Guam as a backwater kind of location. The room service staff were nice and friendly.
4 out of 5
Recommended
for Personal Event
by Gloria from California

Paradise in Paradise (w/ minor exceptions)

Posted 02-Mar-2014 on Hotels.com
I went to Guam to spend time with family and was fortunate to stay at Hilton. The room was comfy with a great view! The staff was friendly and housekeeping was especially nice. The polynesian show was fun! I was a little surprised (okay, disappointed) at the wifi offerings in a high end hotel, but it seems there is an island wide lack of free wifi. For the amount paid per night, I didn't expect to pay for wifi in my room or have to go to the business center for complimentary wifi. The gym is a decent size. The pools and beach front are spectacular! This outweighed the wifi problem for me ;) Charging $1 per local call also seemed a bit much! Maybe GTA is to blame, but I wish I noticed that before calling family to avoid roaming charges. Overall, however, I'd stay again. Next time I'll be able to unlock my mobile phone and if not I'd borrow a local one.
5 out of 5
Recommended
for Personal Event
by Zed from Manila

Superb Service

Posted 25-Feb-2014 on Hotels.com
For Guam first-timers, Hilton is the place to be where everybody's friendly and helpful. It also has a nice and clean beach.