Ratings based on 568 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

どこへ行くにも比較的アクセスがよかった。

Posted 26-Jul-2015
料金相応の素敵なホテルでした。素晴らしいバカンスを過ごすことができました。朝食会場ではスタッフが笑顔でマジックを披露してくれ、サービス精神も旺盛だなと感じました。
3 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco, CA

Close to the beach

Posted 23-Jul-2015
Pros: The gym and the pools are fantastic!!
Cons: As I mentioned above, the rooms (especially bathrooms) need updating.
Location: The location is perfect, the beach area is great and everything is nearby. It takes about 5-10 minutes to get anywhere!
We've previously stayed at this Hilton and have always had a great experience, however, we had several issues during this stay. The room I booked was for an ocean view, however, the room we were given had a beach view that was covered by a large tree (essentially a tree view). This would not have been a problem, but for the mosquitos which were buzzing around on the patio so I had to keep the sliding door closed to avoid being eaten alive. The next morning, I asked to be moved to a different room and Andre at the front desk was great and helped accommodate the request. Andre moved us immediately to a nice room on the 11th floor which was also the Hilton Honors Floor. Again, everything was fine, but that afternoon housekeeping forgot to leave bath towels when the room was cleaned. They were apologetic so it was not a problem, but the next day, my husband and I stayed in the room all day and just requested extra towels in the late afternoon. I called housekeeping and they mentioned that they would bring up the towels but no one ever showed up so we decided to leave for dinner. When we returned to the room, the towels still had not been replaced. Overall, I would still stay in the hotel, but the rooms (particularly the bathrooms) are getting old and probably need to be updated soon. The TVs don't work that well, and the radios are antiquated, I was trying to set the alarm and could not set it to the radio station I wanted. The rooms and hallways also have an unusual smell.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tokyo

静かなビーチリゾートホテル

Posted 20-Jul-2015
中心街から離れており、落ち着いて静かなリゾートが楽しめる。トロリーを使えば買物は問題ない。プールはビーチ直結、ジャグジーがよかった。ビーチはタモン湾の端なので空いていて海水はきれい。設備はやや古さは残るも部屋は清潔で広々、寛げる。スタッフの対応は大変良く、リクエストに応えてくれた。
5 out of 5
Recommended
for Everyone
by A verified traveller from Seoul, Korea

The best resort with large beautiful garden

Posted 15-Jul-2015
The good things of Hilton Guam is very nice Spa Ayuaram and beatiful garden especially when you stay in Tasi Club. Of cause staff service is exceptional and great. Food at every restaurant and lounge was great with very nice staff service. Maybe only problem was some very small wild insect come inside even door is closed. But that was ok and could be understood concerning the circumstances of Guam. So with litte problem not directly related to the hotel itself, Hiton Guam was the best resort in Guam I can say. Thank you! Sincerely 16 July 2015
4 out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Nice hotel, but old

Posted 12-Jul-2015
Pros: Pool, and beach
Cons: Renovation for the room
Location: A lot to do at the hotel beach, there's shuttle buses to take you to places
Hotel staff were nice, the pool and the gym was great, the hotel beach was ok, as for the room, it was comfy but I think it was kind of old for the price it's asking. Overall experience was great.
3 out of 5
by A verified traveller

Good location, but a little bit old

Posted 10-Jul-2015
Pros: Nice servie
Cons: The facilities are a little bit old, need to update
Location: beach and restaurants
Good location, but the facility is a little bit old. The swimming pool is small and water is not very clean. The activities are not a lot compared to other hotels, but the staff are very helpful and nice.
2 out of 5
Recommended
for Couples
by A verified traveller from Japan

7/2~6の滞在。

Posted 08-Jul-2015
Pros: 日本人スタッフが、フロントで電話対応してくれた。
Cons: バスタブのペンキ剥がれは、困ります。
当初、バスタブの、ペンキが剥がれ、部屋を変えてもらった。その他は、特に無し。台風が来たので、あまり楽しめなっかた。
5 out of 5
Recommended
for Everyone
by A verified traveller from S

전반적으로 완전 만족!

Posted 27-May-2015
수영장 깨끗하고 조용해요 직원들도 친절하고 데스크 언니 오빠들.. 짱이요! 영어 못해도 다 알아들어주고 센스도 있고! 무엇보다 조식이 맛났어요. ㅋㅋ 호텔이 전체적으로 조용해요. 교통도 그닥 나쁘지않고.. 아이가 없으면 최상이요. 아이가 있으면 비추예요 ㅋㅋ
1 out of 5
by A verified traveller from s

ツイン予約がダブルになったが対応なし

Posted 21-May-2015
最悪のサービス。何度に部屋のダウングレードを勧めらた。タワーからメインのシティ側に移ることを言われこちらがエキストラベットを提案して了承。絶対謝らず契約違反を言わない。
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location friendly staff

Posted 15-May-2015
My visit was short but the 3 days I stayed on the 4th floor in a newly renovated room Views of the ocean were great Only issue was outside noise from the hallway entered from under neath the front door mostly noticeable in the morning when foot traffic passed