Ratings based on 483 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, great food

Posted 18-Dec-2014
Cons: The registration process needs some work. We weren't able to get into our room for two hours.
With the only hiccup being the registration issues, overall we enjoyed our two days there. Loved Roy's and the Seafood restaurant. Their wait staff were very friendly.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom 宮城県仙台市

新婚旅行で利用

Posted 11-Dec-2014
五階のオーシャンタワーでしたが、他レビューにあったシャワートラブルはなく、窓の半分ほどでしたがビーチがみえ、素敵な部屋でした。 プールやビーチものんびりするのに不自由なく、少しあるけばオーケーストアもあるので、お土産を買うのも困りません。 目の前の海は、潮が速いので、シュノーケリングは早朝がおすすめです。ただし、ホテルのレンタル品は8時から、一人1日15ドルなのでご注意下さい。 お金はかかりますが、足ヒレやライフジャケットもついてきますので、初心者はあると安心です。 60mほど沖の珊瑚礁帯にいけば、感動するほどの小魚の群れがいます。 ホテルのスタッフはフレンドリーですが、日常英会話の本は持参した方がいいです。 日本語オンリーだと、深夜や早朝、レストランで困ります。
4 out of 5
Recommended
for Everyone
by A verified traveller

配慮が足りないが、シュノーケル好きにはたまらない

Posted 10-Dec-2014
Pros: ロケーション、とシャワージェル。ビーチアクティビティ。毎日の水の補給。
Location: 目の前シュノーケルスポット。空港からとkマートまでほぼ同じタクシー料金。チップコミ20ドル。プロア徒歩圏内5分。(イパオ抜け道)結婚式場先からみるタモン湾最高。波の音に癒される。
2部屋リザーブ。5階と6階にわけられた。交渉しても無理とのこと。660号室。行ってみたらコネクティングルーム。4泊したが前2泊は誰もいない、後半うるさい女子。会社の悪口三昧。聞いていていいのだろうかと思うほど。夜通しおしゃべりで寝られなかった。くれぐれもコネクティングルームはやめたほうがいい。ヒルトン大好きなのに残念。
4 out of 5
Recommended
for Everyone
by A verified traveller

여유롭고 한적함

Posted 09-Dec-2014
수영장과 해변이 가깝고 이용하기 편리해서 좋았음.라운지 음식들도 비교적 괜찮았음. 로비 직원들도 친절했음. 에어컨 냄새가 약간 났지만 그럭저럭 견딜만함.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Dec-2014
Hilton staff were very friendly and helpful. Roy dinner was amazing. However, wait time was fairly long
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Poulsbo, WA

Good hotel, could use some updates

Posted 07-Dec-2014
Pros: The view from our room was great. The bar at Roy's was fantastic and Brian was a great bartender.
Cons: Freshen up the exterior, if the 12th floor lounge is truly a lounge with snacks and refreshments, make sure it is stocked for people to use.
Overall, this was a great trip to Guam and a good stay at the Hilton. We stayed at the Hilton for about 3 weeks when we moved to Guam in 2001, so, it was a homecoming of sorts. Not much has changed at the Hilton since 2001. The exterior could use some updating. The interior was pretty nice. The pool area is great and beach access isn't too bad, although, the beach is a bit rocky. The one thing we were disappointed in was the 12th floor Lounge. We were told when we checked in that we could access this lounge from 8am-8pm and there would be refreshments and snacks there. I went there 3 different times during our stay to find the room completely deserted and not refreshments or snacks to be found.
2 out of 5
by A verified traveller

Old hotel building but competitive price

Posted 25-Nov-2014
Pros: It's close to the Waikiki beach (about 5 mins walk) and restaurants and everything.
When we checked in at the reception, the credit card machine was not working that we have to wait for the staff to reset their computer which takes around 15mins. Besides that, the staff was nice and helpful. Our suite has a nice balcony and seaview to the Waikiki beach. Good price for a suite with one bedroom and an open kitchen.
3 out of 5
by A verified travellerfrom Hong Kong

Close to sea; hotel building is a bit old and torn

Posted 25-Nov-2014
This hotel is right by the sea, so it's an ideal place to snorkel. But there is no beach, so not a good place to swim. The hotel building is old and a bit torn. The room TV said the guests has checked out, and cannot be used when we checked in. The kettle did not work properly that it kept boiling and would not switch off automatically. Hotel staff was nice and helpful, and can speak fluent Japanese. The location is a bit far from the downtown area. Around 15 mins walk to the closest abc shop and restaurants, or you can take the Lam Lam Bus to the downtown which costs US$4/person and also takes around 15mins.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom kor

해변에서 가깝고 수영장이 좋아요

Posted 24-Nov-2014
시내에서 약간외진곳에 있어 렌트가 필요하며 호텔내 시설은 훌륭항편입니다 해변이가까워 스노쿨링이 편하며 투몬에서 스노쿨링포인트가 최고인거 같네요
3 out of 5
Recommended
for Everyone
by A verified traveller

Expected Better

Posted 24-Nov-2014
Pros: Friendly staff.
Cons: cleanliness of the bathrooms.
Location: Hilton is in a nice location. It is not to close to the main hotels or restaurants, which separates you from the noise and hustle and bustle of Tumon
The Hilton brand brings to mind luxurious comfort. With luxury also comes the notion of spacious rooms, comfortable beds, plush pillows, and above all clean room. The façade evoked expectations that were dashed when I saw the condition of the bathroom. The shower had black stains in the calking and the sink's rim - the calking too was stained with what I assume was grime and mold. The air-conditioner in the room was also source of frustration - it was so loud. I could not hear the TV or talk on the phone unless I turned the air-conditioner off. Before going to sleep at night I would shut the system off in order to fall asleep. Overall experience however was not bad.