Front of property

Reviews of Garden Villa Hotel

3 out of 5
Garden Villa Hotel
800 Pale San Vitores Road, Tumon, Tamuning

Reviews

7.4

Good

Rating 10 - Excellent. 238 out of 1000 reviews" "
Rating 8 - Good. 389 out of 1000 reviews" "
Rating 6 - Okay. 222 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Naomi

Business traveller
Liked: Staff & service
Pleasant stay overall! The place is a bit tired and outdated but it’s really not too bad. Front desk and housekeeping staff members are great! I had an issue with my room location and Ms. Deandra Flores truly went above and beyond to accommodate me and ensure my stay was as comfortable as possible. Ms. Tracey also helped provide timely and professional customer service regarding a separate issue that occurred during the visit. The hotel is in a prime location, as it’s close proximity of a local gym, stores, restaurants, and multiple shopping stores (K-Mart is right up the hill). I would come back!
Stayed 9 nights in Feb 2024
Response from Garden Villa Hotel - Management on 12 Mar 2024
Hafa Adai Ms. O’Brien, It was such a pleasure hosting your stay and I am really happy for your feedback!We appreciate you voicing your concerns throughout your stay and allowing us to assist you. We hope to have made your stay here at the Garden Villa Hotel memorable. Hopefully we will see you again in the near future Sincerely, Deandra Flores and Garden Villa Hotel

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was peaceful
Stayed 1 night in Jan 2024
Response from Garden Villa Hotel - Management on 5 Mar 2024
Hafa Adai, Thank you for your feedback and for choosing Garden Villa Hotel for your stay!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced within your stay, we will work harder for improvement.

2/10 Terrible

IanJames

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Garden Villa Hotel Staff & Management Team on 27 Dec 2023
Thank you very much for your valuable feedback.We will improve on the necessary areas.Happy Holidays!

10/10 Excellent

Yuichi

Stayed 4 nights in Dec 2023
Response from Garden Villa Hotel Staff & Management Team on 20 Dec 2023
Thank you very much for leaving us a review we will continue to improve on the necessary areas.Hope you have a wonderful day!

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Garden Villa Hotel Staff & Management Team on 20 Dec 2023
Thank you very much for leaving us a review we will continue to improve on the necessary areas.Hope you have a wonderful day!

2/10 Terrible

Jesse

Stayed 3 nights in Dec 2023
Response from Garden Villa Hotel - Management on 13 Dec 2023
Thank you very much for your review, we will use your valuable feedback to improve on the necessary areas.Hope you have a wonderful day!

10/10 Excellent

Drake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service Michael Y. The front office agent super friendly, Ethaniel E. The front office assistant manager super friendly and knowledgeable, both had all the answers and inquiries I had during my stay. For sure to recommend and book again at Garden Villa Hotel!
Stayed 3 nights in Nov 2023
Response from Hotel Management on 29 Nov 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future. We also sincerely apologize for the issue you experienced within your stay, we will work harder for improvement.

10/10 Excellent

Clinton

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good hookup place
Stayed 1 night in Nov 2023
Response from Garden Villa Hotel - Management on 20 Nov 2023
Hello, Thank you so much for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future!

8/10 Good

TAKASHI

Stayed 3 nights in Nov 2023
Response from Deara Marino/ Garden Villa Hotel Front desk on 17 Nov 2023
Thank you so much for your reviewWe look forward to hosting your future trips to Garden Villa Hotel !

10/10 Excellent

Junheong

Stayed 3 nights in Nov 2023
Response from Deara Marino/ Garden Villa Hotel Front desk on 17 Nov 2023
Thank you so much for your great review !We look forward to hosting more future trips to Garden Villa Hotel :)

6/10 Okay

Edward White

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room and property were nice BUT they say Pet Friendly then ask for $ 200.00 deposit for my son's Service Dog. Nope did not pay and were not happy with the desk staff. If you are wanting to charge for service animals, say it in the ad, Don't say Pet Friendly.
Stayed 1 night in Nov 2023
Response from Garden Villa Hotel - Management on 12 Nov 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future!

8/10 Good

Keslyn

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Garden Villa Hotel - Management on 31 Oct 2023
Thank you for your feedback, we hope to host you again in the near future.

8/10 Good

Takeru, Kamakura

Travelled with family
Liked: Staff & service, property conditions & facilities
Enjoyed our stay.
Stayed 5 nights in Oct 2023
Response from Garden Villa Hotel - Management on 28 Oct 2023
Thank you for your feedback, we hope to host you again in the near future!

10/10 Excellent

Becky

Stayed 1 night in Oct 2023
Response from Garden Villa Hotel on 27 Oct 2023
Thank you for your feedback!We hope to host you again in the near future.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Garden Villa Hotel - Management on 20 Nov 2023
Hello, Thank you so much for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future!

10/10 Excellent

Production

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Garden Villa Hotel on 27 Oct 2023
Thank you for your feedback!We hope to host you again in the near future.

4/10 Poor

SE WON

Stayed 3 nights in Oct 2023
Response from Garden Villa Hotel on 25 Oct 2023
Thank you for your feedback!We are very sorry you did not enjoy your stay, we will work harder for improvement.

8/10 Good

MINJOONG

Stayed 2 nights in Oct 2023
Response from Garden Villa Hotel - Management on 20 Oct 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Garden Villa Hotel - Management on 19 Oct 2023
Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future!

2/10 Terrible

Joy

Stayed 1 night in Oct 2023
Response from Garden Villa Hotel - Management on 19 Oct 2023
Thank you for your feedback!

2/10 Terrible

Joy

Stayed 1 night in Oct 2023
Response from Garden Villa Hotel - Management on 19 Oct 2023
Thank you for your feedback!

10/10 Excellent

Arlene

Stayed 2 nights in Oct 2023
Response from Garden Villa Hotel - Management on 5 Nov 2023
Hello, Thank you for your feedback!We hope to host you again in the near future!

10/10 Excellent

Jo-Jo

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Garden Villa Hotel - Management on 12 Oct 2023
Thank you so much for your feedback, we hope to host you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first family sightseeing in guam!
Very nice and clean room! My parants was so happy to here! Thank you~
Stayed 1 night in Sep 2023
Response from Garden Villa Hotel - Management on 28 Sept 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future.

8/10 Good

Fung ling

Stayed 8 nights in Aug 2023
Response from Garden Villa Hotel - Management on 28 Sept 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future.

10/10 Excellent

Clinton

Stayed 1 night in Sep 2023
Response from Garden Villa Hotel on 15 Oct 2023
Hello, Thank you so much for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future.

8/10 Good

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Great Price! 2 twin size bed and 1 king bed 2 bathrooms with dining table, tall fridge, kitchen if you want to cook, utensils, pot, pan, cups, toothbrush in case you didnt bring yours, and couch with tv and small patio. Staff was great service although we checked in at recommended time. Room wasnt ready until 2 hours later which sucked but they accommodated us with late check out. Also the tv remote wasnt working and we only had one aircon remote for both aircons. It was ok because the aircon remote worked for both ac units. We called front desk but service was slow to come check our tv remote and give us another ac remote so we just canceled our request to get one and just informed them of the situation so we dont get charged. Also the fridge didnt close good but still kept drinks cold. Besides that everything was great and we would stay here again! Thank you!
Stayed 1 night in Sep 2023
Response from Garden Villa Hotel - Management on 26 Sept 2023
Hello, Thank you for you feedback!We sincerely apologize for the issue you experienced within your stay, we will work harder for improvement.

10/10 Excellent

Joycelyn

Stayed 1 night in Sep 2023
Response from Garden Villa Hotel on 11 Oct 2023
Thank you for your feedback!We hope to host you again in the near future.

8/10 Good

George Felix L

Stayed 4 nights in Sep 2023
Response from Garden Villa Hotel - Management on 29 Sept 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, We hope to host you again in the near future.

10/10 Excellent

YURIE

Stayed 2 nights in Sep 2023
Response from Ethan - Assistant Front Office Manager on 9 Sept 2023
Hafa Adai,Thank you very much for taking time to leave us a review, we are glad you enjoyed your stay and hope to see you again!Have a wonderful day!

4/10 Poor

Edgar L

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 2 nights, we we came to the room there was a strong smell of mold, linoleum floors where all scratched, rooms and the hotel grounds do not look like the pictures, it really needs remodeling, second day they didn’t came to clean the room or take trash out even when requested, also the second night was a Saturday and was really noisy, could heard people yelling by the pool, and slamming doors and being loud on the hallway late at night
Stayed 2 nights in Sep 2023
Response from Garden Villa Hotel on 4 Sept 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issues you experienced, we will work harder for improvement.

6/10 Okay

Kyungsook

Stayed 1 night in Aug 2023
Response from Garden Villa Hotel - Management on 31 Aug 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issues experienced, we will work harder for improvement.

8/10 Good

Ngedikes Olai

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Garden Villa Hotel - Management on 31 Aug 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issues experienced, we will work harder for improvement.

8/10 Good

SUGAKO

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from Ethan - Assistant Front Office Manager on 27 Aug 2023
Thank you for choosing stay stay with us at The Garden Villa Hotel and taking the time to leave us a review.We hope you had a wonderful stay and hope you come back again!Have a wonderful day.

10/10 Excellent

MINWOO

Stayed 3 nights in Aug 2023
Response from Ethan - Assistant Front Office Manager on 27 Aug 2023
Thank you very much for choosing to stay with us and we are glad you had a wonderful time!Looking forward to seeing you again.

6/10 Okay

Karmen

Stayed 1 night in Jul 2023
Response from Garden Villa Hotel on 17 Aug 2023
Hello, Thank you for your feedback!We sincerely apologize you did not enjoy your stay, we will work harder for improvement.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not enough parking. EXTREMELY slow elevator.
Stayed 2 nights in Jul 2023
Response from Garden Villa Hotel - Management on 4 Jul 2023
Hello, Thank you for your feedback!We sincerely apologize for the issue, we will work harder for improvement.

2/10 Terrible

Aaron

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Scary people
Stayed 1 night in Jun 2023
Response from Garden Villa Hotel - Management on 22 Jun 2023
Hello, Thank you for your feedback!We sincerely apologize for the issue you experienced, we will work harder for improvement.

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love everything about the property! Our room was great.
Stayed 2 nights in Jun 2023
Response from Garden Villa Hotel - Management on 22 Jun 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay!

8/10 Good

Oliver

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Garden Villa Hotel - Management on 22 Jun 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay! We hope to host you again in the near future!

10/10 Excellent

Carisa

Liked: Cleanliness, staff & service, property conditions & facilities
Other than it being fully booked the stay was nice and loved that the little convenient had just about everything that we needed at least for what we had forgotten to bring from home 👍
Stayed 2 nights in Jun 2023
Response from Garden Villa Hotel - Management on 22 Jun 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay! We hope to host you again in the near future!

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The outside was clean and nice. Parking was terrible. Staff was very courteous. Hallway had trash and floor was sticky when walking on it. Room was nice could use a little cleaning. No towels due to vendor. Should have stated that on booking site.
Stayed 1 night in Jun 2023
Response from Garden Villa Hotel - Management on 18 Jun 2023
Hello, Thank you for your feedback!We sincerely apologize for the issue you experienced, we will work harder for improvement.

8/10 Good

Elvie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price was reasonable however when we were walking to our room the hallway smelled like smoke, people hanging around the staircase but overall our stay was amazing.
Stayed 1 night in Jun 2023
Response from Garden Villa Hotel - Management on 18 Jun 2023
Hello, Thank you for your feedback!We sincerely apologize for the issue you experienced, we will work harder for improvement.

8/10 Good

Annette

Stayed 2 nights in Jun 2023
Response from Garden Villa Hotel - Management on 3 Jul 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We hope to host you again in the near future.

2/10 Terrible

Jessica

Stayed 2 nights in Jun 2023
Response from Hotel Management on 13 Jun 2023
Hello, Thank you for you feedback!We sincerely apologize for the issues experienced, we will work harder for improvement.

8/10 Good

Neil, Tamuning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a big room.
Stayed 1 night in Jun 2023
Response from Garden Villa Hotel - Management on 11 Jun 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us, we hope to host you again in the near future.

4/10 Poor

Ramona

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service
What I liked about the place was they allowed pets, I stayed with my pitbull, but problem was I kept calling front desk for house keeping to clean my room and pick up trash, clean floors it was so dirty with hair and dust on floor, I had to clean it myself since no one showed up to assist and on top of it all no towels.
Stayed 2 nights in Jun 2023
Response from Garden Villa Hotel - Management on 8 Jun 2023
Hello, Thank you for your feedback!We sincerely apologize for the issues you experienced within your stay, we will work harder for improvement.

8/10 Good

Scott

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Parking is limited. Staff is friendly.
Stayed 5 nights in May 2023
Response from Garden Villa Hotel - Management on 8 Jun 2023
Hello, Thank you for your feedback!We are very happy to hear you enjoyed your stay with us!We also sincerely apologize for the issue experienced, we will work harder for improvement.

2/10 Terrible

Debra

Travelled with family and small children
Liked: Staff & service
We found chip bags under the bed & clothes left frm guest before us
Stayed 2 nights in May 2023
Response from Garden Villa Hotel - Management on 16 May 2023
Hello, Thank you for your feedback!We also sincerely apologize for the issue you experienced within your stay, we will work harder for improvement.