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Reviews of Days Inn Guam-Tamuning

3 out of 5
Days Inn Guam-Tamuning
155 Ypao Road, Tamuning

Reviews

7.4

Good

Rating 10 - Excellent. 93 out of 486 reviews" "
Rating 8 - Good. 187 out of 486 reviews" "
Rating 6 - Okay. 147 out of 486 reviews" "
Rating 4 - Poor. 37 out of 486 reviews" "
Rating 2 - Terrible. 22 out of 486 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

joel micah

Stayed 3 nights in Apr 2024

10/10 Excellent

Patrino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very friendly. Place was very clean. The property is located in very close proximity with everything, especially the airport.
Stayed 7 nights in Mar 2024

2/10 Terrible

rashond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ants were scattered everywhere, broken toilet after one use, mold in shower, broken appliances and they gave me no bedding besides an extra sheet. The only upside is the air conditioner. Otherwise I had a terrible experience at this place. Don't bring your kids or family here. So gross.
Stayed 2 nights in Feb 2024

6/10 Okay

Nicholas

Travelled with group
Liked: Staff & service
Friendly and responsive staff. Good internet. The overall condition of the hotel and rooms could use some work.
Stayed 3 nights in Feb 2024

4/10 Poor

Jeffrey

Disliked: Amenities, property conditions & facilities
The bed was the hardest bed I've ever slept on, akin to a carpeted floor. The wifi was terrible, don't even try to stream or download anything. Shower water pressure was so low, I was surprised the water made it out of the showerhead. Ants in the sink. No shower door. Staff told me I would have to change rooms for the second night of my stay, though considering all of the above, I cancelled my second night. The view of the sunset wasn't bad, but that wasn't the hotel's doing.
Stayed 2 nights in Feb 2024

8/10 Good

Merci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly, the rooms are clean, and you're near lots of restaurants and places to go.
Stayed 5 nights in Feb 2024

6/10 Okay

Rhea

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at this property are excellent. Check in and check out was smooth and friendly. The property itself is a bit tired, though, and could really use a facelift. In general, this hotel is pretty consistent overall and a decent place for a short transit stay. But it's not really close to any attractions, including restaurants, so definitely you'd need a car to get around.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024

6/10 Okay

Cheryl

Stayed 1 night in Jan 2024

8/10 Good

Marshall

Stayed 9 nights in Jan 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Friendly, helpful staff
The Days Inn is located near the airport (that's a plus) but there is NO airport shuttle so your options are to walk or take a taxi (we did both). The taxi services here seem to be all in cash and our ride from the airport was $20 (including a fee for luggage). Going back the next day was a different taxi service and he was just a flat $20 (no meter, just a quote). Some pluses of the hotel is that there is a convenience-type store right across the street but other than that the food options were limited to a Papa John's, McDonald's and Denny's within walking distance. There is a microwave in the room and a small coffee maker with instant coffee. The internet was reliable and fast. Also, the staff was very friendly and helpful. Check out time is noon and because we were flying standby we left for the airport at 5am. We ended up missing our flight and they held our room for us so we were able to return and go back to our room until noon. Some negatives are that the heat seemed to overpower the air conditioner so even on full at the lowest setting we never got cold. To compensate for they only had an extra sheet on the bed instead of a blanket (which did work fine). Overall the room was fine for our overnight stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Charmaine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there the room smelled like mold. Air conditioning was not working properly. Bathroom still had poop stain on it. Shower looked like it had never been cleaned. Floor was dirty. Cups for coffee had stain on it. We would’ve moved hotels but we were only there for 5 hours plus we had a bunch of luggage and two kiddos in tow. We sucked it up we didn’t even use the bathroom until we got to the airport. And they do not have airport shuttle available even for a surcharge which was falsely advertised! If I can rate this place a 0-10 it will be a big 0.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

My physical body stayed 1 night but somehow I ended up paying for 4 nights. I am still trying to understand.
Stayed 8 nights in Nov 2023

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

6/10 Okay

Anthony

Travelled with partner
Good enough for quick stop over. Would be very competitive if rooms are updated. Really a simple upgrade would go a long way. Beds need upgrade...just outdated so it feels dirty but so much potential to be the "Go to" hotel.
Stayed 3 nights in Nov 2023
Response from Sherries N. on 21 Nov 2023
Hafa Adai,Thank you for taking the time to leave us a review. I do apologize we missed the mark on your stay. Our goal is to ensure all guests have a superior stay. We appreciate the feedback and I will share with my team to ensure better service. We hope to welcome you back on future stays.Warm Regards,

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a hole in the wall, sliders, no blanket, no hot shower, no hand towel, bugs everywhere, Wi-Fi was not consistent
Stayed 7 nights in Nov 2023
Response from Sherries N. on 21 Nov 2023
Hafa Adai,Thank you for taking the time to leave us a review. I do apologize we missed the mark on your stay. Our goal is to ensure all guests have a superior stay. We appreciate the feedback and I will share with my team to ensure better service. We hope to welcome you back on future stays.Warm Regards,

8/10 Good

Chien-Ming

Business traveller
Liked: Cleanliness
Descent location
Stayed 4 nights in Nov 2023

2/10 Terrible

Laura Ann

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Sherries N. on 21 Nov 2023
Hafa Adai,Thank you for taking the time to leave us a review. I do apologize we missed the mark on your stay. Our goal is to ensure all guests have a superior stay. We appreciate the feedback and I will share with my team to ensure better service. We hope to welcome you back on future stays.Warm Regards

2/10 Terrible

Bert

Disliked: Cleanliness, staff & service, property conditions & facilities
Never will stay there again. All the amenities and services were not available. Employees very rude not helpful. You need to update your information and have Days Inn evaluate this facility. I’ve stayed at the Days Inn on the mainland USA and it was never like this. Very disappointing for my last foreign stay on this trip.
Stayed 1 night in Oct 2023
Response from Charity on 31 Oct 2023
Dear Mr. Bert,I am deeply sorry to hear about your disappointing experience during your stay at our facility. I understand your concerns, and we take your feedback seriously. It's clear that we fell short of your expectations, and for that, I sincerely apologize.Your comments about the unavailability of amenities and services, as well as the behavior of our employees, are concerning. We will investigate these issues and make every effort to address and rectify them promptly.We appreciate your suggestion to have Days Inn evaluate this facility, and we will certainly look into that as we continuously strive to improve.Your feedback is invaluable to us, and thank you for sharing your concerns, and we're committed to making necessary changes.Warm regards,Charity AReservations Supervisor

8/10 Good

Bouliej Peter

Business traveller
Liked: Cleanliness, staff & service
Nice and Quiet. Limited Dining and transportation.
Stayed 2 nights in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

kenji, los angeles

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel needs to be renovated. There are too many bandaid fixes which looks bad. Elevator was out of service and I had to carry all my luggage to the 3rd floor. Tv did not work. Room was mercilessly hot at check in.
Stayed 1 night in Feb 2023
Response from Glenna A. on 16 Feb 2023
Hafa adai, On behalf of the Days Inn Hotel, Guam we would like to thank you for your recent review of our property. We do apologize for the inconvenience and would like to inform you that we are currently addressing the issue. We do hope to hear from you again.

8/10 Good

Judy Jo

Stayed 5 nights in Jan 2023
Response from Glenna A. on 22 Jan 2023
On behalf of the Days Inn Hotel, Guam we would like to thank you for taking the time and for your kind review of our hotel.

6/10 Okay

Ioelu

Travelled with family
Disliked: Staff & service
One night stay to lay my head for a few hours before the flight. The front desk was unattended with a sign that says "return shortly". I don't know if that meant 2 minutes or 20 minutes. I probably waited about 15 min. It was hot in the lobby and literally anybody coudl've walked in and went behind the counter (unlocked) and stold anything. I called the phone and it rang behind the desk. You would think they would forward it.
Response from Glenna A. on 22 Jan 2023
On behalf of the Days Inn Hotel, Guam we would like to apologize for the inconvenience. We here at Days Inn Hotel, Guam strives to ensure each guest stay with us is a memorable one. We do hope to see you again and we will ensure that we stand by our logo. Thank you for taking the time and for your review.

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beds and shuttle disappointed.
Beds were squeaky. Airport shuttle service was not provided. Otherwise it was ok.
Stayed 1 night in Jan 2023
Response from Glenna A. on 11 Jan 2023
Hafa adai,On behalf of the Days Inn Hotel, we would like to thank you for your review. We do want to apologies for any inconvenience during your stay and want to inform you that we are working on it. We do hope to see you again.

8/10 Good

Le'ah, Saipan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The area is accessible and conveniently close to all major tourist areas. The property is clean and staff are friendly.
Response from Glenna A. on 6 Jan 2023
On behalf of the Days Inn Hotel, Guam we would like to thank you for your kind review. We look forward to having as our guest in the near future. Thank you once again.

8/10 Good

Ruth Ann, Saipan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the parking garage and the distance from it to the lobby. I like the fare price to stay. I didn't like that the room wasn't ready by the time we checked in.
Stayed 1 night in Dec 2022
Response from Johanna on 22 Dec 2022
Hafa Adai,Thank you for taking the time to leave us a review. I do apologize we missed the mark on your stay. Our goal is to ensure all guests have a superior stay. We appreciate the feedback and I will share with my team to ensure better service. We hope to welcome you back on future stays.Warm Regards,JohannaHotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Johanna on 27 Nov 2022
Hafa Adai,Thank you for taking the time to leave a review. We apologize we did not meet our high standards of customer service on your stay. We would love to have a second chance to provide you with an better stay experience. Please let me know when you will be visiting Guam again so we can coordinate. Warm Regards,JohannaHotel Manager

8/10 Good

Stephen, Saipan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Floors were slippery so be careful. Otherwise, for the price, good place to lay your head.
Stayed 1 night in Oct 2022
Response from Glenna A. on 23 Oct 2022
Hafa adai Stephen,On behalf of the Days Inn Hotel, Guam we would like to thank you for staying with us and do hope to see you again. Thank you for your review.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has Everything You need
They waved an early show fee for me. The rooms are extra clean, with germ ventilation machines too. Quiet, friendly staff. Walking distance to the beach and airport.
Watch the sunset from your lanai.
Spacious and clean.
Walk to the beach!
Stayed 1 night in Oct 2022
Response from Glenna A. on 5 Oct 2022
Hafa adai Mr. Richard,On behalf of the Days Inn Hotel, Guam we would like to thank you for your review. We do hope that we do see again, here at Days Inn Hotel, Guam.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
It very close to the airport. Nice big rooms very clean
Stayed 1 night in Sep 2022
Response from Johanna on 20 Sept 2022
Hafa Adai Mr. Allen, Thank you for taking the time to leave us a comment. We hope to welcome you back on future stays. Stay safe & take care.Warm Regards,JohannaHotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Aug 2022

4/10 Poor

Naomi, Saipan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator was down. Had to carry luggage up 3 floors.
Stayed 1 night in Jul 2022
Response from Glenna A. on 29 Jul 2022
Hafa adai , On behalf of the Days Inn Hotel, Guam we do apologize for the inconvenience. I am happy to report that our elevator has been service and upgraded. If there is anything else that we may address we are happy to assist. We would like to thank you for staying with us and are happy to have you again.

6/10 Okay

sam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was AWESOME.. but the room was nasty. no door on the shower, mold in the shower. no fitted sheet so as you move the sheet goes with you. No blanket. just two sheets.
Stayed 2 nights in Jul 2022
Response from Glenna A. on 14 Jul 2022
Hafa adai, We have received your reviewed and would like to thank you for taking time to do so. We here at Days Inn Hotel, Guam will make notes and will address the issues . Once again thank you for staying with us and we do hope to see you again. We will ensure that your next stay with us will be more better.

2/10 Terrible

Wesley

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Amber, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
I was having a terrible day when I checked in and was very frazzled by last minute changes to my flight itinerary, necessitating my unexpected stay at the hotel. The woman at the front desk was extremely helpful and kind when I was una fragile emotional state and she went above and beyond to really improve my mood in this situation.
Stayed 1 night in May 2022
Response from Johanna on 13 Jun 2022
Hafa Adai Amber, thank you for choosing to stay with us here at Days Inn Hotel Guam. We are happy to hear you had a great experience with our Front Desk Agent. We strive to make all our guests feel welcomed! We hope to welcome you back in the future. Take care & stay safe. Warm Regards, Johanna Hotel Manager

8/10 Good

Kirstin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022

10/10 Excellent

Cinthina

Liked: Property conditions & facilities
This hotel is really nice i stay in this hotel for a week couple days or 2 weeks i forgot my first day front test girl shes very sweet and helpful i didnt get a chance to ask or see her name i check in around 2 so around 4 to 5 pm there is a guy take over her look asian i always rate by customer service how u treat ur customers.. When i check in my room its look like its not really set up that its ready for next customer this no bath mat, wash cloths, hand towels, and missing one bath towel so i have to call front desk and wait for 2 hrs.. I also call for the toilet its not flush...then they told me to change rooms.. So i change room same thing in the second room those towel missing and one used towel still in the bathroom couple mins they bring the towels..i used to work in hotel before too..so i feel like those ladys front desk they are really nice..they greeting their customer, smile, helpful..im very disappointed with the housekeepers..i know some hotels are diffrents how things work...so i have to call if i need room service..for my understanding i think even though the other rooms are not check out i think u guys still needs to go to each of those rooms that are not checking out if the DD sign(do not disturb) is not on the door i think u should go and knock on the door if theyre there in there room ask if they need anything..if they dont get in and get trash, look what needs to be stock in the restroom and stock it, make beds remember customer service is important
Stayed 2 nights in Jan 2022

6/10 Okay

Alicia

NYE retreat
It was okay…place seems a bit run down and parking was very limited. Found tiny little bugs crawling throughout the room. Check in and checkout was an easy process
Stayed 2 nights in Dec 2021

8/10 Good

dustin

Stayed 4 nights in Dec 2021

6/10 Okay

Joseph

Stayed 4 nights in Dec 2021

6/10 Okay

Linda Jean

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
For a 10 hour stay between planes ok
Relatively clean. Old property, bathroom was in need of attention, caulking, mildew. Sheets were not fitted, came loose as soon as i got in bed. Pillows awful, bring your own. Front desk at check-in was very friendly and helpful. Arranged early morning cab to airport for me. When got to my room tried to call front desk twice. No one ever answered.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was decent and good when I booked I called to just double check if my online went through and it was accurate.
Stayed 1 night in Dec 2021

8/10 Good

Kayla

Business traveller
Liked: Cleanliness, staff & service, amenities
It was a fine place to stay for the night while waiting for my next flight.
Stayed 1 night in Nov 2021
Response from Jennifer Aguirre on 18 Nov 2021
Hafa Adai, I am pleased to hear that you enjoyed your short visit at our hotel. We hope to see you again soon! Kind regards,

4/10 Poor

SUNG HEE

Stayed 1 night in Nov 2021

8/10 Good

Jonathan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomidated me and my service dog.
Stayed 1 night in Oct 2021
Response from Jennifer Aguirre on 18 Nov 2021
Hafa Adai Jonathan, Thank you for taking the time to review our hotel. We hope to see you again! Kind regards,

8/10 Good

Amber, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities
The bed was extremely comfortable & the staff arranged my taxi to the airport at 2:30 AM which was very helpful
Stayed 1 night in Sep 2021
Response from Jennifer Aguirre on 14 Sept 2021
Hafa Adai Amber, Thank you for taking the time to review our hotel. I am pleased to hear you had a good rest and our staff met your needs. We hope to be of service to you again.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property to other travelers
Stayed 1 night in Aug 2021
Response from Jennifer Aguirre on 14 Sept 2021
Hafa Adai, I am pleased to hear that our hotel was satisfactory to your lodging needs. We hope to see you again some time in the near future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Aug 2021
Response from Jennifer Aguirre on 14 Sept 2021
Hafa Adai, Thank you for taking the time to review our hotel on your recent stay with us. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the human relations skills we received from front desk and management. They literally hold their hotel with honest integrity in ensuring items left behind is returned and that your stay is comfortable and enjoyable. Thank you Days Inn
Stayed 9 nights in Jun 2021