Ratings based on 62 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
84% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Hawaii

Not a good experience.

Posted 05-Sep-2014
Pros: it had a "gym" or work out room.
Cons: renovation.
I arrived late after a long flight on business. My room smelt of strong cleaner, opened the door to a chair that had the covering ripped off, I am not exaggerating when I say that I questioned if it was picked up of the side of the road. The chair was the first thing I saw when I walked in...talk about a poor first impression. The sofa was covered with the Bedspread, the carpet was stained, I entered further in to the bed area, and felt an immediate need to check the mattress and sheets, and then proceeded to bathroom where the fixtures were rusted out and the handles on the door were missing...not to mention the mold on the yellowed floor mat in the shower. I went back to the front desk to complain of the chair ( i have lived in 3rd world countries- the bed was clean as far as I could tell, so I was fine to sleep for the evening and cancel the rest of my stay) at the front desk they were happy to give me another room, so I checked it out...no way... my first terrible room seemed better. The next morning I reminded them to change my chair. I was on business so sitting at the desk was critical... I was not sitting on the covered sofa...just felt dirty. When I returned to my room late in the day, the door to my room was open...yes, open with my personal belongings exposed to any passerby. I reported this and asked to cancel, where i was reminded my stay was nonrefundable. I was given a breakfast voucher as a courtesy, which was not accepted for the purchase of oatmeal w banana.
3 out of 5
by A verified traveller from Honolulu

It was my last option...

Posted 05-Aug-2014
Pros: No
Cons: Water pressure, softer bed and clean the sinks!
Due to the heavy tourist season, all the Hotels were either booked or very expensive. I was not left with too many options and I stayed here for 1 night. Thank goodness because I could not have stayed here another night. No water pressure in the shower, temperature fluctuate too much and the drainage in the bathroom sink and the "kitchen" sink smelled bad! Hard to wash up! The free water bottles were a nice touch but they left a half full bottle too... This place is only ok in a pinch... I was reminded of, why I don't stay here...
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 31-Jul-2014
A hotel of comfort and quite environment. The hospitality and friendiness of management and staff was very good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jul-2014
Pros: Staff pleasant, kind and courteous. Reasonably priced restaurant and store, and convenient shuttle service to and from airport. Free WiFi
Cons: Restaurant closed Sudays
Location: Location within convenient walking distance (20 min) from main tourist shopping areas and restaurants
Great service, quiet, clean, comfortable room, restaurant has good food at decent price.
5 out of 5
Recommended
for Everyone
by A verified traveller from Philippines & San Fransico Bay area

Great place to stay, friendly staff, clean

Posted 28-Jun-2014
Pros: Best rates for a quality hotel.
Location: The location is short drive to beach area, shopping areas. Not directly on the beach, but close drive to get to beaches.
We enjoyed are stay very much at Aqua Suites. Clean large rooms, Fridge, microwave, hot water kettle, free coffee and tea in room.. Large flat screen TV. Matthew the manager very nice and helpful. Nice restaurant in Hotel, nice swimming pool. Very short drive to beach areas. Very good hotel rates. Will definitely stay there again. Free computers and free Magic Jack long distance service in lobby area computer room. .I was very happy with Aqua Suites.
4 out of 5
Recommended
for Everyone
by Peter from Saipan

Hotel is close to Tumon Bay

Posted 17-Jun-2014
Overall... very good, air conditioning very noisy... toilet tissue holder has locking device, which makes pulling on tissues very difficult (easy to correct, I'm sure).
3 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 04-Jun-2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by daniel from Bali

Nice hotel

Posted 03-Jun-2014
Very nice, pleasant taff. Close to the beach. There is a Vietnamese rest. Just beside the hotel.
4 out of 5
Recommended
for Everyone
by Ricky from Maui, Hi.

Posted 14-May-2014
Well let start with your staff clerk in the desk, first with Donavan, a very outstanding young man always there greet me, answer all questions,and if he can't he went and got answer for me.That's way I give a 5 star. And so with Monnet she is outstanding too, wasn't for them I would of left,but both of them change my mind to stay and come back again. Now the bad experiences, well your two young drivers, need to know there member service, smile and say hi or something, not giving me bad looks I didn't appreciated especially when I am with my grandson,. So please, can you give appreciation notice or something to Donavan and Monnet.and thank them for me.
4 out of 5
Recommended
for Everyone
by Steven from USA

Nice place to stay

Posted 09-May-2014
Staff was very friendly and helpful the room was in good shape WiFi worked good. My only complaint was even after verifying the shuttle would be there to pick me up I waited an hour before he got there.