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Reviews of Hotel Misión Guadalajara

3 out of 5
Hotel Misión Guadalajara
Ave Ninos Heroes 125, Guadalajara, JAL

Reviews

6.6
Rating 10 - Excellent. 245 out of 1002 reviews" "
Rating 8 - Good. 263 out of 1002 reviews" "
Rating 6 - Okay. 193 out of 1002 reviews" "
Rating 4 - Poor. 125 out of 1002 reviews" "
Rating 2 - Terrible. 176 out of 1002 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the us embassy and absolutely perfect for appointment visits!!
Stayed 1 night in Mar 2024

4/10 Poor

Xenia

Para el hotel tenías que esperar 30min . Y la primera noche que nos quedamos no Abia agua caliente
Stayed 2 nights in Mar 2024

10/10 Excellent

Dafny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Feb 2024

2/10 Terrible

Ester

Travelled with family
Disliked: Property conditions & facilities
This hotel had no water and when water came it was all dirty and black, so disguisting. Our room had no AC as it was not working. Two days with no AC in a hot room was not fun. Elevators are to slow for a 20th floor hotel plus only one elevator wS working. I would nlt recomend this hotel, terrible stay 😒😒 this hotel should not be in bussiness. I would like my money refunded.
Stayed 2 nights in Feb 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Good shower No refrigerator or ice and no safe box. Staff was nice but had a hard time finding my reservation.
Stayed 3 nights in Jan 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service
You pay what you get.. I felt safe.. OK place to stay

10/10 Excellent

Salihan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Roxana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool needs a good cleaning, new pool furniture
Stayed 3 nights in Sep 2023

4/10 Poor

Luis

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Marleen

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

4/10 Poor

Luis

Disliked: Amenities, property conditions & facilities
El hotel muestra abandono en el mantenimiento, muy descuidado y mal servicio, no lo recomiendo para nada, la zona muy fea.
Stayed 1 night in Sep 2023

6/10 Okay

Jesus

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is great! Just keep in mind if you stay in a weekend there’s a night club right next to it expect to be quiet until 3 am.
Stayed 1 night in Aug 2023

6/10 Okay

Luis

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Piscina en malas condiciones, no nos dio confianza para usarla (agua de color verdoso)
Stayed 2 nights in Jul 2023

4/10 Poor

Dolores

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
During our stay, there was a sports event going on and the hotel was crowded. Only 1 elevator out of 3 was working. It took 15 or more minutes to get on elevator. There was always a long line to get on elevator. Also, we could not enjoy the pool area. The grass was not maintained. The pool water was green/brown. Our room was falling apart. Toilet was not working. Table was wobbly. All furniture had something wrong with it. Either missing a handle or broken. Sink and shower fixtures were loose. Halls look run down. No ice machine. The only good thing was the customer service. The front ladies were very nice and allowed us to check in at no extra charge. Hotel looks nothing like the pictures!

6/10 Okay

Marisa

Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Melquiades, Silma

Stayed 2 nights in May 2023

10/10 Excellent

Anastacio

Stayed 2 nights in Feb 2023

10/10 Excellent

Miguel

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shower leaked. Hair dryer holder fell off.
Stayed 1 night in Jan 2023

4/10 Poor

Miguel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Susana

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
I liked the hotel. They were having problems with the elevator. As myself used the stairs and was good for exercise.
Stayed 6 nights in Nov 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying here again. Horrible experience!
This was one of my worse experiences staying at a hotel. I have never given a bad review to a hotel, however, I feel the responsibility to do so, for future clients. 1. Toilet's water was disgusting. It was brown and with a horrible smell. 2. No hot water in the shower. 3. Shower was full of hair. Drain was clogged. 4. Elevator wasn't working properly. Me and my wife didn't feel safe using it. 5. Room walls were thin and we could hear everything from other rooms. 6. Hotel staff had an attitude and looked dirty 7. When letting staff know about the issues, they only said to leave a complaint in the mailbox. But they never did anything to solve the issues. 8. Bed sheets looked dirty. 9. Mattress was dirty and uncomfortable. Never staying here again. There are cheaper and nicer hotels than this place.
Stayed 1 night in Nov 2022

10/10 Excellent

JULIO CESAR

Stayed 2 nights in Nov 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New furniture

2/10 Terrible

Maria D.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was very dirty, sheets and bedding has not been washed, floor and bathroom was disgusting, door had a big gap where others can see me in my room, TV and air condition was not working. Construction surrounding property could not sleep. I would never recommend nor stay in this property ever again.
Stayed 3 nights in Sep 2022

4/10 Poor

Karina

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
No vale la pena
Nos cambiaron de haniatacion 2 veces por que no estaba limpio el baño, olor a humo ,muy mala limpieza. Esta muy viejo y malas condiciones
Stayed 1 night in Sep 2022

8/10 Good

Brian Daniel

Travelled with partner
Liked: Staff & service, amenities
A lot of noise during the night
Stayed 1 night in Aug 2022

2/10 Terrible

Felipe

Disliked: Cleanliness
Stayed 3 nights in Aug 2022

6/10 Okay

Cirita l

Stayed 3 nights in Aug 2022

6/10 Okay

Rogelio

Travelled with family
Liked: Cleanliness, staff & service
This property is in an industrial area of downtown. Nothing Is a close walk, and the area felt unsafe.
Stayed 3 nights in Aug 2022

4/10 Poor

Irvin

Stayed 1 night in Jun 2022

6/10 Okay

Pedro

Travelled with family, Travelled with group
Liked: Room comfort
Stayed 3 nights in Apr 2022

2/10 Terrible

Daisy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
This Hotel is not up to par it is dirty, very outdated and has horrible customer service. No amenities provided. The check in process was very long and you still have to fill in more information upon arrival. I was very tired and that was the reason I slept there if not I would of looked for another hotel. Their elevator didn’t work and I had to walk 14 flights of stairs after waiting for more than 20 minutes. A guy came over and said I wasn’t working. The staircase was disgusting. The room seemed dirty and the restroom was pretty gross it smelled like sewer. I would not recommend this hotel to anyone. The only positive side was a comfy bed.
Stayed 1 night in Apr 2022

6/10 Okay

Kayla Marie

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The pictures are for sure outdated. The property is very old probably why 1 out of 3 elevators works. Daily my towels restocked and decorative stuff put back in bed but sheets weren’t changed. The pool isn’t climate controlled so I warn you it’s cold. Good service staff were super Nice but sooo slow and the food was okay . Disappointed they had a list of cocktails etc but only had pina coladas available. Do not stay on a Friday or Saturday when the bar below is open you will not sleep as you vibrate from the music. Zero amenities
Stayed 5 nights in Mar 2022

6/10 Okay

Laurianna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The hotel is not “under construction” but should be as it’s pretty run down. Chose this hotel due to pool area and the area around the pool is pretty dirty, not a heated pool, and the intrepid the pool has several chipped areas. The water is also turning a slight green. The Valet staff is amazing, very nice & willing to help. The front desk staff never got back to us when we reported only having hot water and eventually moved as to a new room. When we ordered room service again the front desk staff gave directions that did not work and then said text us the order. Simple food was ordered and still front desk staff failed by taking 2 hours to get us (traveling with 2 kids!) the hot dogs & fries we ordered - nothing fancy.
Stayed 4 nights in Mar 2022

2/10 Terrible

Liliana

Stayed 6 nights in Feb 2022

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Raymundo

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Check in day, no towels, no tiolet paper, only 1 soap, floor dirty, beds were ok, but looks like they skipped the restroom,
Stayed 4 nights in Dec 2021

10/10 Excellent

María E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Friendly stuff and very helpful
Stayed 1 night in Oct 2021

10/10 Excellent

Maira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and very courteous.
Stayed 3 nights in Oct 2021
Response from Javier Pascual Gerente Genera on 19 Oct 2021
Estimado Huésped: Nos da mucho gusto recibir sus comentarios y saber que se ha quedado con una buena impresión de nuestros servicios. Para todos los que colaboramos en Misión Guadalajara sus comentarios son muy valiosos, muchas gracias por compartirlos. Cordialmente Javier Pascual Gerente General Hotel Misión Guadalajara

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Close to city center
They do not have telephone system, they will ask you to download an app for room service etc. aside from that it was a pleasant stay. A little old but friendly staff and close to the center
Stayed 3 nights in Aug 2021
Response from Javier Pascual, General Manager on 3 Sept 2021
Dear guest, We appreciate the time invested in your feedback, we'll work improving our protocols and service, to offer you the service that you deserve, we hope to see you next time. Sincerely. Javier Pascual, Hotel Mision Guadalajara General Manager

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021
Response from Javier Pascual Gerente General on 17 Sept 2021
Estimado Huésped: Nos da mucho gusto recibir sus comentarios y saber que se ha quedado con una buena impresión de nuestros servicios. Para todos los que colaboramos en Misión Guadalajara sus comentarios son muy valiosos, muchas gracias por compartirlos. Cordialmente Javier Pascual Gerente General Hotel Misión Guadalajara

10/10 Excellent

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊
Stayed 1 night in Aug 2021
Response from Javier Pascual Gerente General on 17 Sept 2021
Estimado Huésped: Nos da mucho gusto recibir sus comentarios y saber que se ha quedado con una buena impresión de nuestros servicios. Para todos los que colaboramos en Misión Guadalajara sus comentarios son muy valiosos, muchas gracias por compartirlos. Cordialmente Javier Pascual Gerente General Hotel Misión Guadalajara

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DON’T STAY HERE IF YOU ARE FROM AMERICA AND LOVE HAVING A SENSE OF PRIVACY THAN THIS IS NOT THE PLACE. THE ROOM NEXT DOOR SMELLED OF CIGARETTES AND THEY WENT INSIDE MY ROOM LOOKING FOR SMOKE, LITERALLY WALKED OUTNOF THE ELEVATOR TO SEE THE STAFF IN MY ROOM WITH ALL MY VALUABLES IN THE ROOM, won’t be staying here EVER AGAIN.
Stayed 3 nights in Jul 2021
Response from Javier Pascual, General Manager on 17 Aug 2021
Dear guest, We appreciate the time invested in your feedback, we'll work improving our protocols and service, to offer you the service that you deserve, we hope to see you next time. Sincerely. Javier Pascual, Hotel Mision Guadalajara General Manager

2/10 Terrible

Yolanda

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
The hotel is outdated but the main thing was that I found mold in the bathroom; in the shower and sink! My Son has asthma and I did not want the mold to affect him. I also found long black hair in the “clean bed”.We stayed 1 night because it was late but we checked out the next morning! The hallways were dirty. The pictures on the Hotel.com are website are outdated and deceiving! The bell boy was pleasant but the receptionist were rude. I understand it’s a 3 star hotel but the mold was not mentioned.
Stayed 4 nights in Jul 2021
Response from Javier Pascual, General Manager on 23 Aug 2021
Dear guest, We appreciate the time invested in your feedback, we'll work improving our protocols and service, to offer you the service that you deserve, we hope to see you next time. Sincerely. Javier Pascual, Hotel Mision Guadalajara General Manager

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rip offs!!!!!!!
It was the worst experience in my life!!!!!!!!! Dirty Dirty and Dirty Mold all over bathroom and room They need maintenance in this place Been trying to get a refund Got there went up stairs to our room and walked back down to lobby to get a refund and they didnt give me a refund or an answer Called Hotels.com and they suck too Giving me run aorund both this dirty hotel and hotels.com are horrible!!!!!!!!!!!! Was supposed stay 4 night i left in 10 mins
Stayed 3 nights in Jul 2021
Response from Javier Pascual, General Manager on 19 Aug 2021
Dear guest, We appreciate the time invested in your feedback, we'll work improving our protocols and service, to offer you the service that you deserve, we hope to see you next time. Sincerely. Javier Pascual, Hotel Mision Guadalajara General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Gerente General Hotel Mision Guadalajara on 31 Jul 2021
Estimado Huésped: Nos da mucho gusto recibir sus comentarios, trabajaremos en la mejora de nuestros servicios. Para todos los que colaboramos en Misión Guadalajara sus comentarios son muy valiosos, quedamos a sus órdenes y esperamos tener la oportunidad de servirle nuevamente. Cordialmente Javier Pascual Gerente General Hotel Misión Guadalajara

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in May 2021

10/10 Excellent

Marine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Cordialmente Omar Rodríguez Gerente General Hotel on 14 May 2021
Estimado Huésped: Agradecemos su opinión de nuestros servicios. Para todos los que colaboramos en Misión Guadalajara su evaluación es muy valiosa, muchas gracias por compartirla.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly and helpful staff!
Nice initial impression, but the room left a lot to be desired. It was ok.
Stayed 5 nights in Feb 2021