Outdoor pool

Reviews of Fiesta Inn Guadalajara Expo

3.5 out of 5
Fiesta Inn Guadalajara Expo
Av. Mariano Otero 1550, Col. Rinconada del Sol, Zapopan, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 360 out of 729 reviews" "
Rating 8 - Good. 238 out of 729 reviews" "
Rating 6 - Okay. 80 out of 729 reviews" "
Rating 4 - Poor. 26 out of 729 reviews" "
Rating 2 - Terrible. 25 out of 729 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place am going again
Stayed 2 nights in Jan 2024
Response from Marco Morales: Gerente General on 29 Jan 2024
Thaks four your coments, greatings

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff were awsome. Some areas nearby were under construction, therefore lots of traffic.
Stayed 9 nights in Oct 2023
Response from Marco Morales on 23 Oct 2023
Thank you for your comments, we hope to hav you back soon

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel staff, perfect location, walking distance to plaza del sol, and feels very safe
Stayed 1 night in Oct 2023
Response from Marco Morales. Gerente General on 11 Oct 2023
Thank you very much to stay in our hotel in Guadalajara. We are pleased to know that you enjoyed your stay.We hope you will return soon and stay with us again. Cordially

8/10 Good

Lorena

Travelled with family
Liked: Cleanliness, staff & service
To mash traffic, duty around the property.
Stayed 4 nights in Mar 2023
Response from Marco Morales. Gerente General on 26 Mar 2023
Buenas tardes, le ofrezco una disculpa por las molestias ocasionadas, sabemos que el estar ubicados en una vía publica puedes ser algo ruidoso, pero siempre nos esforzamos por que el servicio sea de calidad. Esperamos pronto tenerlo de regreso en esta su casa Fiesta Inn Guadalajara Expo.

8/10 Good

sacha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good restaurant, room was ok , nice pool area 👍
Stayed 2 nights in Feb 2023
Response from Marco Morales. Gerente General on 28 Feb 2023
Dear Mr. Thank you very much to return to your hotel in Guadalajara. We are pleased to know that you enjoyed your stay.We hope you will return soon and stay with us again. Cordially.

10/10 Excellent

Olivier

Stayed 2 nights in Feb 2023
Response from Marco Morales. Gerente General on 28 Feb 2023
Muy buen día Estimado huésped A nombre de toda la familia Fiesta Inn Guadalajara Expo, queremos agradecerle el tiempo que nos dedicó al compartirnos su encuesta de servicio, así como la oportunidad de ser sus anfitriones durante su visita a Guadalajara. Como siempre agradecemos sus comentarios. No olvide que esta es su casa en donde estaremos siempre al pendiente de usted cuidando cada detalle a su regreso, asegurándonos de brindarle un servicio de deleite como el que se merece.Cordialmente

10/10 Excellent

Julian

Stayed 1 night in Jan 2023

2/10 Terrible

Gustavo, CLEARWATER

Travelled with family
Liked: Amenities
Disliked: Staff & service
Por ser cliente Expedia VIP debimos recibir una botella por cuarto, pero nunca las recibimos. La gerente nos dijo que nos había mandado un plato de carnes frías y tampoco llegó. Dos habitaciones tenían el aire acondicionado malo, a una de ellas mandaron un técnico a arreglarlo y tampoco funcionó. Dos dias durmiendo pésimo, al hacer el check out me volví a queja y me dieron un pequeño descuento, no suficiente por no haber dormido. No lo recomiendo
Response from Mayra Vega: Gerente de Operaciones on 1 Dec 2022
Antes que nada reciba nuestras disculpas por los inconvenientes en su estancia. Realmente me apena mucho no haber cumplido con sus expectativas. Tenga la seguridad que hemos revisado su comentario y hemos dado la debida atención los departamentos involucrados y poder brindarle el servicio que usted merece. Reitero nuestras disculpas y estamos a sus órdenes. Cordialmente.

10/10 Excellent

Alberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great bed. Super comfortable pillows and a wonderful restaurant.
Stayed 2 nights in Nov 2022
Response from Mayra Vega: Gerente de Operaciones on 11 Nov 2022
Im glad that you enjoyed, hope that you visit again.

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I come to Guadalajara I stay at this hotel, friendly and professional staff makes me feel like I am at home, location is close to everything from shopping to dinning.
Stayed 1 night in Jul 2022

8/10 Good

Norma

Stayed 3 nights in Jul 2022

10/10 Excellent

nestor

Stayed 3 nights in Jun 2022

4/10 Poor

Elias, Roseville

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I could write a book about my stay. In a few words, here is my comment: The hotel is well located if you are going to the EXPO area (just 5 minutes away), staff tries to be friendly at all times, food is ok and at reasonable prices, but the room and its general conditions, plus the services for inside the room and what they deliver are really not what I expected at all. I will noy go into the details, because I do not want to harm the hotel ( Other Fiesta Inn that I have been to, in other Mexico´s cities, have been a good choice ), but mainly, after my 4 nite stay and all that happend to me as a guest, next time I am in town, (which in my case is very frequent), I will for sure try my luck spending my nites somewhere else.
Stayed 4 nights in Mar 2022
Response from Gerencia General on 29 Mar 2022
Dear Mr Elias Thank you so much for sharing your valuable comments on your stay at Fiesta Inn Guadalajara Expo. I sincerely apologize for the experience we have shared with you, definitely, it is not what we expected you to live. Your opinion and that all of our guests is of the utmost importance to us. We can assure you that we’ll get working on ways to improve our service straight. We hope to have an opportunity in the future to change this experience and create a memorable and delighting service as you deserve in Guadalajara. Warms Regards

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful
The front desk was very helpful especially when finding us a doctor for COVID testing before heading back to the US.
Stayed 4 nights in Mar 2022
Response from Jorge Domínguez on 21 Mar 2022
Apreciable Srita Lourdes Muchas gracias por su visita y el tiempo que nos dedicó al Compartir la experiencia de su estadía. Nos alegra mucho saber que disfrutó de su estancia. Tenga la seguridad que será siempre nuestra prioridad estar a sus órdenes y desde luego ofrecerle una experiencia memorable. Esperando tenerla muy pronto de regreso, le enviamos un cordial saludo. Gerencia General

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Jorge Domínguez on 14 Mar 2022
Apreciable Jose Muchas gracias por su visita, nos alegra mucho saber que disfrutó de su estancia. Estaremos siempre a sus órdenes cuidando cada detalle a su regreso. Por favor no dude en contactarnos, será un placer servirle. Cordialmente

10/10 Excellent

juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was amazing it’s clean and friendly ..will stay here again
Stayed 1 night in Feb 2022
Response from Mayra Vega on 7 Feb 2022
Hi, It was a pleasure having you with us, we hope you will return to your home soon, Fiesta Inn

8/10 Good

Auria

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The only thing I didn’t like was the bathroom, the shower doors were not clean. Staff really nice!!
Stayed 4 nights in Jan 2022
Response from Gerencia General on 4 Feb 2022
Dear Ms Auria Thank you for choosing Fiesta Inn Guadalajara Expo to stay during your visit in Guadalajara. It is important for us to share with you, we are searching for alternatives focus on improvements in our bath rooms areas. We will be looking forward to see you pretty soon, please do not hesitate to contact us, we will be very happy to assist you in your future trip to Guadalajara. Kinds Regards Jorge Domínguez General Manager Fiesta Inn Guadalajara Expo

10/10 Excellent

Jimmy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable Bed I think I’ve slept in!
Stayed 1 night in Jan 2022
Response from Gerencia General on 6 Jan 2022
Daer Mr Jimmy Thank you so much for choosing Fiesta Inn Guadalajara Expo during your visit in Guadalajara. We are very happy to know; you have enjoyed your stay. We will be always looking forward to receive you again any time. Please, do not hesitate to contact us through this email address for any further assistance you need. I t will be a pleasure to help. Kinds Regards Mayra Vega Guest Service Manager Fiesta Inn Guadalajara Expo

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, clean, confortable and kind.
We had a fantastic experience at the Fiesta Inn. They were very kind and accommodating. Their sanitizing measures are very strict which made us feel safe. The room was super clean and comfortable. It certainly exceeded all our expectations.
Stayed 2 nights in Dec 2021
Response from Jorge Domínguez on 27 Dec 2021
Apreciable Gabriel Muchas gracias por sus valiosos comentarios. Nos alegra mucho saber que disfrutó de su estancia. Estaremos siempre a sus órdenes cuidando cada detalle a su regreso. A nombre de toda la familia Fiesta Inn Guadalajara Expo, le deseamos juna feliz navidad y un próspero año nuevo 2022. Cordialmente.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was good and quick
Stayed 3 nights in Nov 2021
Response from Jorge Domínguez on 20 Nov 2021
Dear Mr. John Thank you so much for sharing your valuable comments. We will be looking forward to help you for any assistance you need. Kinds Regards. General Manager Fiesta Inn Guadalajara Expo

10/10 Excellent

Norberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in GDL!
Great location and close to everything I needed. Very comfortable and clean. Would highly recommend.
Stayed 1 night in Oct 2021
Response from Jorge Domínguez on 6 Nov 2021
Dear Mr. Norberto Thank you for choosing Fiesta Inn Guadalajara to stay during your visit in Guadalajara. We are so happy to know you have enjoyed your stay. It will be always our priority to improve and share you memorable stays. Please do not hesitate to contact us for any further assistance you need. It will be a pleasure to help you. Kinds Regards. General Manager Fiesta Inn Guadalajara Expo

10/10 Excellent

Pedro Nicolás

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic luxury hotel, all services were top quality !! Congratulations !! Keep it sane quality !!
Stayed 2 nights in Oct 2021
Response from Jorge Domínguez on 6 Nov 2021
Dear Mr. Pedro Nicolas Thank you for choosing Fiesta Inn Guadalajara Expo to stay during your visit in Guadalajara. It will always be our priority to offer you a memorable stay. Please do not hesitate to contact us for any assistance you need, it will be a pleasure to help you. Kinds Regards General Manager Fiesta Inn Guadalajara Expo

8/10 Good

Maria, Riverside

Stayed 1 night in Sep 2021

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from Jorge Domínguez on 29 Sept 2021
Estimado Sr. Miguel Muchas gracias por su visita. Estaremos siempre a sus órdenes cuidando cada detalle a su regreso. Por favor no dude en contactarnos, estaremos siempre a sus órdenes. Cordialmente.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No conserns. The people are very kind Always.
Stayed 4 nights in Jul 2021
Response from Jorge Domínguez on 30 Jul 2021
Apreciable Huesped Muchas gracias por su visita. No olvide que estaremos siempre a sus órdenes esperando poder asistirle en lo que usted requiera. Cordialmente.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I go to Guadalajara I stay in this Hotel, the staff is professional and friendly, usually check-in takes about 5 mins with a reservation in place, the rooms are clean and the right size, there is plenty of choices of food with in a walking distance, I always feel safe around the neighborhood no matter the time of day.
Stayed 4 nights in Jul 2021
Response from Jorge Domínguez on 15 Jul 2021
Dear Guest Thank you so much for choosing Fiesta Inn Guadalajara Expo to stay during your visit to Guadalajara. We are happy to know you have enjoyed the experience at the hotel. We always be looking forward to assist you about any doubt you have. Please do not hesitate to contact us through this chat, or our web page. Kind Regards. General Manager Fiesta Inn Guadalajara Expo

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2021
Response from Gerencia General on 6 Jul 2021
Apreciable Jaime Fue un placer estar al pendiente de su estancia, muchas gracias por su visita. No dude que esta es su casa en donde estaremos siempre muy contentos de poder asistirle en lo que usted requiera. Cordialmente. Jorge Dominguez Fiesta Inn Guadalajara Expo

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, friendly staff, rooms clean and sanitize, from check in to checkout service was great, definitely come back again
Stayed 4 nights in Apr 2021
Response from Jorge Domínguez on 3 May 2021
Apreciable Huésped Muchas gracias por regalarnos un par de minutos de su valioso tiempo en compartir la experiencia de su estadía. Me alegra mucho saber que disfrutó de su estancia. Será nuestra prioridad estar siempre a sus órdenes. Cordialmente.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Gerencia General on 11 Jan 2021
Apreciable Srita Esmeralda Muchas gracias por compartirnos un par de minutos de su valioso tiempo en dejarnos saber la experiencia de su estadía. Nos alegra mucho saber que disfrutó de su estancia. Será un placer tenerla con nosotros muy pronto de nueva cuenta. Cordialmente

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, The property was easy to find The staff was great
Stayed 1 night in Jan 2021
Response from Stephanie Casillas on 3 Jan 2021
Estimado huésped Es un honor que nos haya tomado en cuenta en su visita por Guadalajara y que sus espectativas hayan sido cumplidas. Será un placer recibirlo de nuevo en este su hotel. Quedo a sus órdenes. Stephanie Casillas Gerente de Servicio al Huésped

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Awesome hotel and great customer service
Stayed 2 nights in Dec 2020
Response from Stephanie Casillas on 31 Dec 2020
Apreciable huésped Le agradezco tanto que nos haya elegido para pasar su estancia en Guadalajara y que nuestro servicio haya sido de su agrado, esta en su casa y espero volvamos a tener su visita . Quedo a su servicio Stephanie Casillas Gerente de Servicio al Huésped

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatly recommended!!
Great service, everyone was very friendly and understanding even with COVID at this time. From the front desk, to the cleaning crew... all great!!!
Stayed 2 nights in Dec 2020
Response from Stephanie Casillas on 31 Dec 2020
Apreciable Huesped Todo lo que hacemos es para su comfort y seguridad , por lo cual nos preocupamos por seguir los protocolos necesarios para su cuidado en esta época de pandemia sin olvidad el servicio que siempre nos caracteriza. Agradezco nos haya elegido como su casa en esta visita por Guadalajara. Quedo a su servicio Stephanie Casillas Gerente de Servicio al Huésped

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2020
Response from Jorge Domínguez on 3 Dec 2020
Apreciable Huésped Muchas gracias por compartir la experiencia de su estadía. Nos alegra mucho saber que pudimos brindarle una experiencia memorable. Estaremos siempre a sus órdenes cuidando cada detalle a su regreso. Cordialmente. Gerencia General Fiesta Inn Guadalajara Expo

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar. Lo recomiendo apliamente. Atención del personal.. horarios y la comida esta buenisima.
Stayed 2 nights in Feb 2020

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 13 nights in Nov 2019

10/10 Excellent

Massimo, Lerma, Estado de México

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación, servicio, instalaciones, comida, personal
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Francisco, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, right price for the room
Stayed 1 night in Oct 2019

8/10 Good

Sabroso, Madrid Espana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is perfect hotel the Food is good the staff is very good
Stayed 1 night in Aug 2019

10/10 Excellent

Juan, Toluca

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Totally recommended for the price. Very well located.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel room was large and very clean. The bed was comfortable. I would stay at this Hotel again.
Stayed 1 night in Aug 2019

8/10 Good

Ricardo

Liked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel didn’t has a room available for me and they send me to another hotel.
Stayed 1 night in Apr 2019

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convinced location for expo. Nice bar and restaurant
Stayed 2 nights in Mar 2019
Response from Gerente General on 22 Mar 2019
Dear guest. thank you very much for your comments, it is always a pleasure to serve you