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Reviews of Hotel CLARUM 101

4 out of 5
Hotel CLARUM 101
Juan Diego 101, Chapalita Oriente, Zapopan, JAL

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 319 reviews" "
Rating 8 - Good. 89 out of 319 reviews" "
Rating 6 - Okay. 46 out of 319 reviews" "
Rating 4 - Poor. 29 out of 319 reviews" "
Rating 2 - Terrible. 14 out of 319 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Not my choice
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Per the usual… Had an amazing stay! Super friendly staff and extremely attentive! Definitely will keep coming back again! Gracias Clarum!
Stayed 4 nights in Feb 2024
Response from Staff Clarum101 on 4 Mar 2024
Thanks for your comments and your visit

10/10 Excellent

GABRIEL

Stayed 2 nights in Feb 2024
Response from Gerencia on 21 Mar 2024
Muchas gracias por darse el tiempo de calificarnos, esperamos que su estancia haya sido mas que placentera, lo esperamos de nuevo pronto.

8/10 Good

yoshikazu

Liked: Cleanliness, staff & service, amenities
Very close for any kind of restaurants. And safer place than other area
Stayed 3 nights in Jan 2024
Response from staff Clarum101 on 4 Mar 2024
thanks for you comment

8/10 Good

Guadalupe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from staff Clarum101 on 4 Mar 2024
Gracias por su visita

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a wonderful part of town, very close to numerous restaurants. Sufficient size of room, comfy bed. Not like some issues around bathroom, shower, even closed doors while showering, leaked onto floor. Sink did not drain very fast. But overall great and clean. Thank you
Stayed 2 nights in Nov 2023
Response from Clarum 101 on 28 Nov 2023
Thank you very much for taking the time to write to us, we are happy to know that your stay was most pleasant.

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous, can't wait to go back! Super clean, spacious, very friendly staff and a great breakfast, what more could you ask for?
Stayed 3 nights in Oct 2023
Response from Clarum 101 on 14 Nov 2023
Gracias por tomar el tiempo de calificarnos tan bien. Nos encanta saber que ha disfrutado unas excelentes vacaciones en nuestro Hotel, siempre buscamos crear experiencias inolvidables para nuestros huéspede

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
I heard from other family members that this was a great place and it really nice. Super friendly staff…. Can’t wait to go back
Stayed 1 night in Oct 2023
Response from Clarum 101 on 14 Nov 2023
Gracias por tomar el tiempo de calificarnos tan bien. Nos encanta saber que ha disfrutado unas excelentes vacaciones en nuestro Hotel, siempre buscamos crear experiencias inolvidables para nuestros huéspede

4/10 Poor

Valente

Stayed 1 night in Oct 2023
Response from Clarum 101 on 21 Nov 2023
Muchas gracias por sus comentarios y calificacion, nos son de gran ayuda para mejorar en todos los aspectos.

10/10 Excellent

BERENICE

Stayed 2 nights in Oct 2023
Response from Clarum 101 on 14 Nov 2023
Gracias por tomar el tiempo de calificarnos tan bien. Nos encanta saber que ha disfrutado unas excelentes vacaciones en nuestro Hotel, siempre buscamos crear experiencias inolvidables para nuestros huéspedes.

10/10 Excellent

Miguel

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Staff Clarum101 on 17 Oct 2023
Gracias por su visita.!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Gerencia on 6 Sept 2023
Hola buen día, muchas gracias por sus comentarios y su calificación, esperamos que vuelva pronto a nombre de todo el personal de Clarum 101 les damos las gracis.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Gerencia on 6 Sept 2023
Hola buen día, muchas gracias por sus comentarios y su calificación, esperamos que vuelva pronto a nombre de todo el personal de Clarum 101 les damos las gracis.

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Superb!
Stayed 1 night in Mar 2023
Response from Staff Clarum101 on 24 Mar 2023
Gracias por haber estado con nosotros, esperamos volver a verle

10/10 Excellent

Armando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and perfect place to spend couple days. Car will definitely come back!
Stayed 4 nights in Mar 2023
Response from staff clarum101 on 26 Mar 2023
Thank you, for your comments

10/10 Excellent

yoshikazu

Stayed 3 nights in Feb 2023
Response from staff clarum101 on 2 Apr 2023
Gracias por su visita, esperamos verle pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Jacqueline, Auburn

Response from Clarum 101 on 14 Nov 2023
Gracias por tomar el tiempo de calificarnos tan bien. Nos encanta saber que ha disfrutado unas excelentes vacaciones en nuestro Hotel, siempre buscamos crear experiencias inolvidables para nuestros huéspede

10/10 Excellent

andrew

10/10 Excellent

Alejandro

Stayed 2 nights in Nov 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
In all days ,I only have wifi 1 day . This is not may first time in Clarum101 and the other 2 times was the same . No internet , no TV. Breakfast...? The fruits wasent fresh .
Stayed 3 nights in Nov 2022
Response from Clarum 101 on 16 Nov 2022
Maria; me apena mucho leer tu comentario. Si hemos tenido problemas con el proveedor de Internet y estamos precisamente en la transición a un mejor proveedor y estamos mejorando la infrestructura para corregir este tema que entendemos es muy importante. Tomamos todos tus comentarios para seguir mejorando.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice small hotel
A very nice small hotel in a very nice área..with many good restaurants just a block or two of walking.recomended..
Stayed 2 nights in Aug 2022
Response from CLARUM HOTEL 101 on 25 Aug 2022
We are grateful that you took the time for rating us and submit such a nice and complete review. We are more than glad to learn that you and tyour family enjoyed our hotel, its facilities and the unique service provided by all our staff.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

4/10 Poor

Luis

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude front desk
Check in staff member was great and received me with good attitude. Later that evening around 10:30-11PM I received a call stating that I requested to only stay one night. Then he changed it and said that I only paid for one night and that I would have to check out Saturday by 11AM.
Stayed 2 nights in Apr 2022
Response from Staff Clarum on 17 Apr 2022
Lamentamos mucho la situación, Sr Luis, gracias por sus comentarios, estaremos mas atentos a estos problemas.

10/10 Excellent

Jesus

Stayed 6 nights in Dec 2021
Response from Gerencia on 5 Jan 2022
Jesus, nos da gusto que tu estancia en Clarum 101 haya sido buena!! Agradecemos tu visita y quedamos a la orden para tu proxima visita a la ciudad!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice boutique hotel
The hotel is nice and well situated..lots of restaurants and nice neighborhood
Stayed 1 night in Sep 2021
Response from CLARUM HOTEL 101 on 5 Oct 2021
Dear guest, Thank you very much for choosing Hotel Clarum 101 during your stay in Guadalajara; we will be happy to welcome you back. Cordially

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and near a lot of restaurants, coffee shops, stores, pharmacy, banks, etc
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and accommodations, this was a large house turned into a hotel boutique.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in chapalita, one of the best neighborhoods in Guadalajara. There are many restaurants and bares close to the hotel. In general, my stay was great but if you are looking for resting and sleeping well and early, it’s probable you should book another hotel because there is a small bar close to the hotel. If I come back to Guadalajara, I will stay again in this hotel.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway in Guadalajara
We've stayed here before so we're comfortable with the area and the surrounding. It was an amazing deal first and the owners and employees are always so good. While our room was supposed to have a jetted tub - it may have had but it was located in the patio and it was not usable and certainly not considered a jetted tub when it only has a facet that fills a tiled basin area. That was the only slightest issue. Great location, security and walking distance to all the essentials. Would recommend and stay again
Stayed 1 night in Aug 2020

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. The place has personalized attention and everyone is very nice. Definitely returning.
Stayed 1 night in Dec 2019
Response from Capital O Clarum 101 on 2 Jan 2020
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon!

10/10 Excellent

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2019
Response from Capital O Clarum 01 on 18 Dec 2019
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Property needs a lot of maintenance, including the bathroom's sewer in the hotel room.
Stayed 4 nights in Sep 2019
Response from Hotel clarum 101 on 13 Sept 2019
Thank you for youre comments !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommendable.
Extremely clean, great design for a boutique hotel. Lots of eateries around you can park at hotel and walk around to them as it is convenient and safe.
Stayed 1 night in Jul 2019
Response from Clarum 101 on 5 Aug 2019
Thank you for your comments we hope you come back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Hotel Clarum 101 on 8 Jun 2019
Gracias por sus buena calificacion esperamos proximamente su visita.

6/10 Okay

Verified traveller

I’d skip it...
Will look for a new hotel next time most likely. Not good on the basics.
Stayed 1 night in May 2019
Response from Hotel Clarum 101 on 20 May 2019
good afternoon we regret your bad experience thank you for your comments we serve to improve. Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness
Disappointed...
Something changed in the past couple of years becaUse the details that made this hotel nice are all gone. The staff friendliness, the calm music in the common areas, the WiFi, the amenities. I’ll admit, the price is low, but at least clean towels are a bare minimum requirement..
Stayed 1 night in May 2019
Response from Hotel Clarum 101 on 20 May 2019
good afternoon we regret your bad experience thank you for your comments we serve to improve. Thank you

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clarum 101
The deluxe room was amazing. The shower was massive. The staff are really nice even with my terrible Spanish.
Stayed 3 nights in Apr 2019
Response from hotel clarum 101 on 7 May 2019
Thanks

4/10 Poor

S., Guadalajara, MX

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place gets a fair amount of traffic noise from the street, but there appears to be a nightclub on the premises also? It's after midnight, and I have to be up at 5am, and... yeah no good.
Stayed 1 night in Mar 2019
Response from Hotel Clarum 101 on 4 Apr 2019
Good afternoon we apologize for the noise thank you for your comment we hope to see you soon

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room itself was really nice and clean. Love the location. Near a lot of restaurants without walking distance. However when we were checking out they charged us for a broken lamp that they said we broke. We were just there one night and we got there really late and we left in the morning. I didn’t even touch the lamp they claimed we broke. I remember seeing that lamp cracked when I got there but I thought they knew about it. So if you are staying there make sure you check the entire room and make sure nothing is cracked or broken or they will charge you for it.
Stayed 1 night in Mar 2019
Response from Cesar Santacruz on 30 Mar 2019
Buenas tardes, lamentamos mucho su mala experiencia en el hotel, gracias por sus comentarios nos sirven para cambiar nuestro servicio, esperemos que nos vuelva a visitar y sea de su agrado. Gracias

8/10 Good

Verified traveller

Stayed 1 night in Feb 2019
Response from Hotel Clarum 101 on 30 Apr 2019
Gracias por sus comentarios los esperamos próximamente

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Great Hotel, great location. The Staff goes out if their way to helpful.
Stayed 1 night in Feb 2019
Response from Cesar Santacruz on 26 Feb 2019
Thank your Good comments we hope to see you son.

6/10 Okay

H., SAN DIEGO, USA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent location Difficult to get to due to unreported road barriers if using GPS. Extremely quiet environment. Extreme security to get into the property, but be prepared to give up your car keys if parking outside. It will be moved, parking is 2 space only but can park 3 or 4 cars deep. In general good value for the money. Glass toilet door offers no privacy.
Stayed 3 nights in Feb 2019
Response from Cesar Santacruz on 19 Feb 2019
Good afternoon Sir thank you for your good comments we hope your next visit is to your liking

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really comfortable. Parking arrangements can be improved
Stayed 2 nights in Feb 2019
Response from Hotel Clarum 101 on 19 Feb 2019
Gracias...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from Hotel clarum 101 on 30 Apr 2019
Gracias por su comentarios los esperamos proximamente

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
What???
I thought desk staff were very poorly organized. When I first got there I was put in dirty room, you would think staff would know which rooms were clean. The most disturbing thing was, I was asked to pay a 500 pesos deposit for frig drinks. I was not going to use, but pay anyway. But upon leaving for airport, I asked for the deposit to be returned. The clerk stated they did not any money to return the deposit. Waited 25 minutes for him to call around for help, still was not able to come up with the deposit. WOW I have never had this happen before. I stay in hotels 50+ days per year. The clerk finally gave a voucher to my Taxi cab driver, to receive deposit at a later date. WOW!!!! Truly I was left speechless.
Stayed 1 night in Jan 2019
Response from e- commerce management on 26 Jan 2019
Dear guest, thank you for leaving your comment and for let is us know your situation, the room wasn't dirty there was air and the leaves of the trees got into the room, and the deposit was delayed by the bank system. we call the bank to solve the problem, we appreciate your comment, this won't happen again, we invite you to visit us soon so we can give you a little surprise or something extra this is our way to tell you we are so sorry, hope to see you soon

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
This hotel is located in a wonderful location with everything you need very close. It is located in a wonderful neighborhood for walking and has excellent restaurants of every type in all directions. Moreover, the energy in Chapalita is just great.
Stayed 2 nights in Dec 2018
Response from e-commerce management on 2 Jan 2019
Dear guest, thank you for beautiful comment, we are glad that we have fulfilled your expectation and it will always be like that, we hope to see you soon, remember this is your home.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Clarum 101. on 15 Nov 2018
Gracias, tratamos de mejorar siempre.