Exterior

Reviews of Candlewood Suites Indianapolis - South, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 196 out of 374 reviews" "
Rating 8 - Good. 103 out of 374 reviews" "
Rating 6 - Okay. 41 out of 374 reviews" "
Rating 4 - Poor. 21 out of 374 reviews" "
Rating 2 - Terrible. 13 out of 374 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities
There are no food options short of a 20 minute drive. I was going to make hot water - for tea on the stove. The bottom of the pan was so gross/damaged? that I could not bring myself to use it. room was clean and bed was comfortable
Stayed 1 night in Mar 2024
Response from Amber D on 14 Mar 2024
Thank you for taking the time to review our hotel. We are sorry to hear you did not enjoy your stay. We strive to make each stay the best possible and will use your comments to make the necessary improvements moving forward!

10/10 Excellent

Trina, dolton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I would stay here again
Stayed 2 nights in Feb 2024
Response from Amber D on 12 Mar 2024
Thank you so much for your review! We are so happy to hear you enjoyed your stay!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber D on 12 Mar 2024
Thank you for your review!

2/10 Terrible

Diawonna

Stayed 1 night in Feb 2024
Response from Amber D on 20 Mar 2024
We are sorry to hear you did not enjoy your stay. We will use your review to make the necessary improvements to provide a better stay moving forward.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in with Gavin.
Stayed 1 night in Jan 2024
Response from Amber D on 9 Feb 2024
Thank you so much for your review! We are so happy to hear you enjoyed your stay! We look forward to seeing you again on your next visit!

10/10 Excellent

Bridgette

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Amber D on 16 Jan 2024
Thank you so much for your review. We are so happy to hear you enjoyed your stay!

6/10 Okay

Michael, Seymour

Travelled with pets
Did not like $75, nonrefundable pet charge. That was not clear on Expedia.
Stayed 1 night in Jan 2024
Response from Amber D on 16 Jan 2024
We apologize if you feel the pet fee was unclear. We will use your comments to make the necessary improvements. We hope you have a wonderful day.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Amber D on 2 Jan 2024
Thank you for your review. We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amber D on 5 Dec 2023
Thank you so much for your review. We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again soon!

10/10 Excellent

Svetlana

Stayed 2 nights in Nov 2023
Response from Amber D on 20 Nov 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay and we look forward to seeing you again soon!

6/10 Okay

Elissa

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Kayla was amazing. Very friendly, professional and informative. The bed was too soft. The sheets on one of the beds had blood stains on the sheets and the sink reserve hole needs some cleaning. Kayla came and immediately removed the sheets and replaced them. I would go back because of the customer service and general overall cleanliness.
Stayed 2 nights in Nov 2023
Response from Amber D on 13 Nov 2023
Thank you so much for taking the time to review our hotel. We apologize for the inconvenience you experienced during your stay however we are happy to hear that Kayla was able to resolve the issue immediately! We hope you give us another opportunity to prove this stay was just an exception!

10/10 Excellent

Kristen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, good value, pet friendly
Stayed 1 night in Nov 2023
Response from Amber D on 13 Nov 2023
Thank you so much for taking the time to review our hotel. We are so happy that you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect..the staff was very friendly.
Stayed 1 night in Oct 2023
Response from Amber D on 6 Nov 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay and our staff! We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk attendant was very friendly this time
Stayed 1 night in Oct 2023
Response from Amber D on 6 Nov 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay and our staff! We look forward to seeing you again soon!

10/10 Excellent

Brenda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , friendly
Stayed 2 nights in Oct 2023
Response from Amber D on 2 Nov 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay and our staff. We look forward to seeing you again soon!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Stay
This was a decent place to stay. Clean and convenient.
Stayed 1 night in Oct 2023
Response from Amber D on 26 Oct 2023
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and we look forward to seeing you again on your next visit!

4/10 Poor

Stacey

Disliked: Property conditions & facilities
Don’t recommmend
Ice maker didn’t work. Fridge wasn’t very cold. Loud people in the hallway. People above very loud. Hallway smelled like weed. Bed was squeaky. Bathroom was dirty. Towels didn’t smell freshly cleaned.
Stayed 1 night in Oct 2023
Response from Amber D on 23 Oct 2023
We are sorry to hear you did not enjoy your stay. We strive to make each stay the best possible and will use your comments to make the necessary improvements to provide a better stay moving forward. We hop you give us another opportunity to prove this stay was just an exception!

6/10 Okay

Patrick

Better options nearby
Stayed 1 night in Sep 2023
Response from Amber D on 14 Oct 2023
We are sorry to hear you did not enjoy your stay. We strive to make each stay the best possible and will use your feedback to provide a better stay moving forward. We hope you give us another opportunity to prove this stay was just an exception!

8/10 Good

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amber D on 10 Oct 2023
Thank you for your review! We are so happy to hear you enjoyed your stay. We look forward to seeing you again soon!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Amber D on 10 Oct 2023
Thank you for your review! We are so happy to hear you enjoyed your stay! We look forward to seeing you again on your next stay!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
nice
Booked at last minute due to power outage at another hotel. 3 rooms available at last minute. Place exceeded expectations
Stayed 2 nights in Sep 2023
Response from Amber D on 2 Oct 2023
Thank you so much for your review! We are so happy to hear we exceeded your expectations! We look forward to seeing you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay stay
Okay for a short stay. Conversations from connecting room very clear, didn’t last long, but still more than we wanted to hear
Stayed 1 night in Sep 2023
Response from Amber D on 2 Oct 2023
Thank you for taking the time to review our hotel. We are apologize for the noise inconvenience you experienced during your stay. We strive to make each stay the best possible and will use your comments to make the necessary improvements. We hope you will give us another opportunity in the future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Amber D on 2 Oct 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excellent

LeeAnn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Amber D on 2 Oct 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay! We are looking forward to seeing you again on your next visit!

10/10 Excellent

Lucio

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in stayed so far! Dog friendly.
Stayed 1 night in Sep 2023
Response from Amber D on 27 Sept 2023
Thank you for your review! We are so happy to hear you enjoyed your stay! We look forward to seeing you again on your next visit!

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from Amber D on 26 Sept 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from Amber D on 26 Sept 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

James

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and friendly staff. Kitchen are well stocked
Stayed 1 night in Sep 2023
Response from Amber D on 25 Sept 2023
Thank you so much for your review. We are so happy to hear you enjoyed your stay and our staff! We look forward to seeing you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Sep 2023
Response from Amber D on 25 Sept 2023
Thank you for your review. We are so happy to hear you enjoyed your stay! We look forward to seeing you again on your next visit!

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay
Dog friendly place was great! Excellent staff at front desk and everyone was so nice. Room was extremely clean. Close to everywhere we needed to be. Easy check-in and check-out process.
Stayed 2 nights in Sep 2023
Response from Amber D on 19 Sept 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay and our staff! We look forward to seeing you again soon!

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find!!!
this was a great surprise. Random reservation as we were traveling but the front desk was so helpful, the hotel was Uber clean and the bed was the most comfortable I have had in a 2.5 star hotel.. high marks. I wish I knew the name of the gentlemen who checked us in as he was so helpful!
Stayed 1 night in Sep 2023
Response from Amber D on 19 Sept 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay and our staff! We look forward to seeing you again soon!

10/10 Excellent

Dana, Valparaiso

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Sep 2023
Response from Amber D on 2 Sept 2023
Thank you so much for your review. We are so happy to hear you enjoyed your stay! We look forward to seeing you again soon!

6/10 Okay

olekeeseney

Travelled with family, Travelled with group
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Amber D on 16 Aug 2023
Thank you for taking the time to review our hotel. We are sorry to hear you did not enjoy your stay. We will use this as an opportunity to make the necessary improvements moving forward. We hope you give us another opportunity to prove this stay was just an exception!

6/10 Okay

Irene

Travelled with family
Liked: Cleanliness
Not terrible, not great. Room was clean at least— though it had no soap or bedding/sheets for the sleeper sofa. Noisy late into the evening.
Stayed 2 nights in Aug 2023
Response from Amber D on 14 Aug 2023
Thank you for taking the time to review our hotel. We apologize for any inconveniences you experienced during your stay. We will use your comments to make the necessary improvements to provide a better experience in the future! We look forward to seeing you again on your future travels!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No wifi, rate adjustment not honored. Wont be back
Wifi, from a room across hall from office, was non-existent. Unable to get any necessary work done. Told my chosen room type was not ready duevto them being short staffed & i could wait or take a smaller room. I asked if rate would be lower if I took smaller room, was told yes, then it wasnt honored. I *was* willing to wait & come back for my larger room to be ready if I wasnt going to get the $34 adjustment I was offered. Paying a premium rate for a significantly smaller room without functioning wifi ruined my weekend.
Stayed 1 night in Aug 2023
Response from Amber D on 14 Aug 2023
Thank you for taking the time to review our hotel. We apologize for any inconveniences you experienced during your stay. We will use your comments to make the necessary improvements to provide a better experience in the future! We look forward to seeing you again on your future travels!

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Clothes dryers don't work. Air conditioner in room as loud as a jet engine, location perfect
Stayed 7 nights in Aug 2023
Response from Amber D on 14 Aug 2023
Thank you for taking the time to review our hotel. We apologize for any inconveniences you experienced during your stay. We will use your comments to make the necessary improvements to provide a better experience in the future! We look forward to seeing you again on your future travels!

8/10 Good

Randy

Liked: Property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Amber D on 14 Aug 2023
Thank you for your review!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Amber D on 24 Jul 2023
Thank you so much for taking the time to review our hotel. We are so happy to hear you enjoyed your stay with us!We look forward to seeing you again!

10/10 Excellent

Susan L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and near the interstate.
Stayed 1 night in Jul 2023
Response from Amber D on 4 Jul 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again on our next visit!

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very nice staff
Stayed 1 night in Jun 2023
Response from Amber D on 4 Jul 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again on our next visit!

10/10 Excellent

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience in a nice room.
For the most part it was a great experience. Mostly quiet and respectful guest all around. Front desk staff was pleasant to work with. Gentleman at the front desk the first night was very nice and extremally helpful.
Stayed 2 nights in Jun 2023
Response from Amber D on 4 Jul 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay with us! We look forward to seeing you again on our next visit!

8/10 Good

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Convenient location. Ice maker in fridge didn't work
Stayed 2 nights in Jun 2023
Response from Amber D on 20 Jun 2023
Thank you for your review. We are happy to hear you enjoyed your stay. We will use your comments to make the necessary improvements to provide a better stay experience moving forward. We look forward to seeing you again on your next visit!

10/10 Excellent

Jacqueline, Winter Garden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amber D on 12 Jun 2023
Thank you for your review of our hotel. We are so happy to hear you enjoyed your stay!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Stayed 1 night in Jun 2023
Response from Amber D on 12 Jun 2023
Thank you for your review. We are happy to hear you enjoyed your overnight stay!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had to have a medical procedure done at a local hospital and I live 2 hours away from the hospital so we booked a room at the hotel because it was close to the hospital.
Stayed 1 night in May 2023
Response from Amber D on 2 Jun 2023
Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay with us! We hope everything went well! We look forward to seeing you again on your next visit!

10/10 Excellent

Steven

Stayed 1 night in May 2023
Response from Amber D on 23 May 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in May 2023
Response from Amber D on 23 May 2023
I am sorry to hear you were unhappy with your stay. We strive to make each stay the best possible experience and we are disheartened to know we did not meet this expectation. We will use this as an opportunity to make the necessary improvements for future stays. We hope you choose to stay with us again in your future travels!

8/10 Good

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2023
Response from Amber D on 23 May 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Amber D on 23 May 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Raymond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Amber Das on 10 Apr 2023
Thank you so much for your review! We are so happy to hear you enjoyed your stay and our staff. We look forward to seeing you again soon!