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Reviews of Courtyard Greenville-Spartanburg by Marriott

3 out of 5
Courtyard Greenville-Spartanburg by Marriott
115 The Pkwy, Greer, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 279 out of 498 reviews" "
Rating 8 - Good. 128 out of 498 reviews" "
Rating 6 - Okay. 50 out of 498 reviews" "
Rating 4 - Poor. 29 out of 498 reviews" "
Rating 2 - Terrible. 12 out of 498 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Kimberly

Travelled with partner
Disliked: Amenities, property conditions & facilities
Liked the bed facing the window Disliked-4:00 am unrequested wake up call Broken coffee maker/ so no coffee Trash under my bed Non stop running toilet.
Stayed 2 nights in Apr 2024
Response from Emi on 22 Apr 2024
Dear Mrs. Kimberly,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.Sincerely,Emi Grigg

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Bruno Botto at reception was excellent in every way.
Stayed 7 nights in Apr 2024
Response from Emi on 22 Apr 2024
Dear Mr. James,We appreciate your feedback, and we will share with Bruno.Thanks for your business.Emi

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful across the board!
Stayed 2 nights in Apr 2024
Response from Emi on 18 Apr 2024
Dear Cherry,We appreciate your feedback of your recent stay with us. Thanks for your business.Courtyard Greenville Airport Team!

4/10 Poor

Matthew

Stayed 1 night in Apr 2024

10/10 Excellent

Lucinda

Liked: Cleanliness, amenities
The desk people were very helpful and my shuttle driver was great!
Stayed 1 night in Feb 2024
Response from Emi on 26 Feb 2024
Dear Lucinda,We appreciate your feedback of your recent stay at our location. We shared your comments with the team. Thanks for your business.Sincerely,Courtyard Greenville Airport Team!

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the selection of restaurants within 5 min drive Room was quiet, EXCEPT for the road noise coming through the sliding door, doesn't seem very insulated.
Stayed 3 nights in Feb 2024
Response from Emi on 20 Feb 2024
Dear Paul,We appreciate your feedback of your recent stay at our location. We shared your comments with the team.Thank for your business.Sincerely,Courtyard Greenville Airport Team!

6/10 Okay

Matthew

Travelled with group
Stayed 1 night in Jan 2024
Response from Emi on 20 Feb 2024
Dear Matthew,We received your feedback of your stayed at our location. Your comment has been share with the team to continue working on improve our service.Thanks for your business,Courtyard Greenville Airport Team!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emi on 20 Feb 2024
Dear Sara,We appreciated your feedback of your stayed at our location. Thanks for your business.Sincerely,Courtyard Greenville Airport Team!

10/10 Excellent

Elijah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Emi on 20 Feb 2024
Dear Elijah,We appreciated your feedback of your stayed with us. We shared your comments with the staff at the property.Thanks for your business,Courtyard Greenville Team!

8/10 Good

tamra

Stayed 2 nights in Dec 2023
Response from Emi on 20 Feb 2024
Dear Tamra,We appreciated your feedback of your stayed at our location. Your comment has been share with the team. Thanks for your business,Courtyard Greenville Airport!

2/10 Terrible

Ashley

Travelled with family
How many times do I have to pay?
Hotels.com charged me over $300 in Oct. The Marriott charged me $134 after my stay. How many times do I have to pay for one night?
Stayed 2 nights in Dec 2023
Response from Emi on 20 Feb 2024
Dear Ashely,We received your feedback. Our goal to avoid double charges and hope this matter is been taking care. Sincerely,Emi Grigg

10/10 Excellent

Abhijit

Stayed 1 night in Dec 2023

10/10 Excellent

Kristen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasant stay. very convenient location
Stayed 4 nights in Nov 2023
Response from Emi on 28 Nov 2023
Dear Kristen,Thanks for shared your feedback of your recent say with us at Courtyard Greenville Airport location. We appreciated your business.Sincerely,Courtyard Greenville Team!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating- we arrived early and they allowed us to check in early
Stayed 1 night in Nov 2023
Response from EMI on 28 Nov 2023
Dear Brenda,We are glad that we was able to accommodate your needs during your travel. Thanks for your feedback and business.Sincerely,Courtyard Greenville Airport Team1

10/10 Excellent

Janice, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While I was visiting family in Greenville, I tested positive for Influenza A. So that I wouldn't get my family sick, I booked a last minute stay at this hotel. From the moment I walked in, they were extremely accommodating. They even allowed me a check out of 3PM since my flight didn't leave until 6PM. They gave me a bottle of water and laundry detergent so I could do some laundry during my stay. Also, I loved the fact that they had a quick shuttle to the airport. Thank you, Courtyard Marriott, for taking care of me during this unfortunate situation.
Stayed 1 night in Nov 2023
Response from Emi on 23 Nov 2023
Dear Janice,Thanks for sharing your feedback of your recent stay at our location Courtyard Greenville Airport. We appreciated your business and we are glad we was able to assist your needs.Sincerely,Courtyard Greenville Airport Team1

10/10 Excellent

Ronald

Stayed 1 night in Nov 2023
Response from Emi on 5 Dec 2023
Dear Mr. Ronald,We appreciate your feedback of your recent stay with us at Courtyard Greenville Airport . Thank for your business.Sincerely,Emi and Courtyard Greenville Team!

10/10 Excellent

Twayna Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenience to the airpprt and service.
Stayed 2 nights in Nov 2023
Response from emi on 9 Nov 2023
Dear Twayna,Thanks for take the time to share your feedback of your recent stayed at Courtyard Greenville Airport. We appreciate your business.Sincerely,Courtyard Greenville Airport Team!

10/10 Excellent

Emily

Liked: Staff & service, amenities, property conditions & facilities
Very nice, clean and quite
Stayed 1 night in Oct 2023
Response from Emi on 31 Oct 2023
We appreciate your feedback of your recent stay with us. We shared your comment with the team to continue improving our service delivery.Sincerely,Emi Griig and Courtyard Airport Team!

10/10 Excellent

william

Stayed 1 night in Oct 2023
Response from emi on 14 Nov 2023
Dear William,We appreciate your feedback of your recent stay at Courtyard Greenville Airport SC. Thanks for your business.Sincerely,Courtyard Greenville Airport Team!

4/10 Poor

PETER

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The AC unit was very noisy sounded like the fan was going out. The hair dryer didn't work had to go to front desk to get a new one and it sounded like it was about to go out
Stayed 2 nights in Sep 2023
Response from Emi on 10 Oct 2023
Dear Peter,We appreciate your feedback of your recent stay with us. Your comments has been shared with our maintenance staff and accept our apologies for the inconveniences you experienced during your stayed.Sincerely,Emi Grigg

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fabulous. Clean, close to the airport, staff was super
Stayed 1 night in Sep 2023
Response from Emi on 10 Oct 2023
Dear Antoinette,We appreciate your feedback of your recent stay with us. Thanks for your business,Emi Grigg and Courtyard Greenville Airport Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. Currently under some construction otherwise would have given 5 stars across the board.
Stayed 2 nights in Sep 2023
Response from Emi on 10 Oct 2023
Dear Susan,We appreciate your feedback and accept our apologies for any inconveniences the construction may cause during your recent stay with us.Sincerely ,Emi Grigg

6/10 Okay

EDWARD M

Stayed 1 night in Jul 2023
Response from emi on 24 Aug 2023
Dear Edward,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to continue improving in our service delivery.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Emi Grigg

4/10 Poor

Rachael

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel under construction. Front entrance closed/blocked. Had to find a side entrance. There is nothing here. Rooms smell musty.
Stayed 1 night in Jul 2023
Response from Emi on 28 Jul 2023
Dear Rachael,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my property team to ensure the necessary guidelines are in place, reviewed to prevent items we can control from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area and we have our renovation complete.Sincerely,Emirba Grigg

10/10 Excellent

Eddie

Stayed 1 night in Jul 2023
Response from Emi on 26 Jul 2023
Dear Eddie,We're glad your stayed with us was satisfactory. We appreciate your feedback of your recent stayed with with us.Thanks for your business,Emi Grigg

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emi Grigg on 18 Jul 2023
Dear Rachel,We appreciate your feedback of your recent stayed with us. We're glad you stayed with us was a positive one. Thanks for your business,Courtyard Greenville Airport SC

8/10 Good

Allen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Clean, quite and comfortable.
Stayed 1 night in Jun 2023
Response from Management on 5 Jul 2023
Thank you for your feedback!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect!!
Stayed 1 night in Jun 2023
Response from Management on 5 Jul 2023
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We enjoyed our stay. The outdoor renovations were a bit distracting. However, the hotel staff service was exceptional!
Stayed 2 nights in May 2023
Response from Emi on 5 Jun 2023
Dear Anonymous guest,We appreciate your feedback of your recent stay with us. Accept our apologies for the inconviences the outdoor may caused to you. Thanks for your business.Sincerely,Emi and Courtyard Greenville Airport Team!

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and easy to access. Enjoyed our stay.
Stayed 1 night in May 2023
Response from Emi on 1 Jun 2023
Dear Natalie,Thanks for your feedback of your recent stay with us. We appreciated your business.Sincerely,Courtyard Greenville Airport Team!

10/10 Excellent

Larrietta

Stayed 1 night in May 2023
Response from Management on 5 Jul 2023
Thank you for your feedback!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Emi on 21 May 2023
Dear Dean,Thanks for your feedback of your recent stayed with us. We're glad you enjoy your stay at our location. Thanks for your business.Courtyard Greenville Airport Team

10/10 Excellent

Darin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, and safe
Stayed 1 night in May 2023
Response from Emi on 7 May 2023
Dear Darin,We are glad your recent stayed with us was satisfactory. Thanks for your business.Sincerely,Courtyard Greenville Airport Team!

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Emi on 7 May 2023
Dear Dean,Thanks for your feedback of your recent stayed with us. We appreciate your business.Sincerely,Courtyard Greenville Airport Team!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
The hotel is getting a face lift so I was worried but didn’t need to be! You don’t hear any noise or anything. The front desk staff were AMAZING! Aron (I think that was her name) in particular is just fantastic! The guys making the Starbucks were great too! My room was clean, fresh, and perfect. The location is great, it’s near everything! Restaurants, shops, close to the highway. I didn’t hear outside noise at all and I felt very safe.
Stayed 1 night in Apr 2023
Response from Emi on 7 May 2023
Dear Heather,We appreciate your feedback of your recent stayed with us. We are glad your stay was satisfactory.Sincerely,Courtyard Greenville Airport Team!

4/10 Poor

Wayne, Crystal Lake

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no hot water to take a shower and the property did not have my Marriott rewards numbrr
Stayed 1 night in Apr 2023
Response from Emi on 27 Apr 2023
Dear Mr. Wayne,Thank you for taking the time to share your thoughts regarding the hot water. I will share your message with the maintenance team. If you callback and provide your Marriott Boinvoy we be glad to ensure your stay get credit on your Marriott Bonvoy account.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Emi Grigg

10/10 Excellent

LILLIE

Stayed 4 nights in Apr 2023
Response from emi on 15 May 2023
Dear Lillie,We appreciate your feedback of your recent stayed with us. We glad that your stayed was great. Thanks for your business,Courtyard Greenville Airport Team!

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and facilities.
Stayed 5 nights in Apr 2023
Response from Emi on 27 Apr 2023
Dear Henry,We appreciate your recent feedback of your stayed with us. Thanks for your business. Courtyard Greenville Airport Team!

10/10 Excellent

Carol Ann Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A good experience, despite a very high-priced glass of wine
Stayed 5 nights in Apr 2023
Response from Emi on 27 Apr 2023
Dear Carol and Scott,Thanks for your feedback of your recent stay with us. Were glad your experience was positive with out the Bistro pricing. Thanks for your business.Sincerely,Courtyard Greenville Airport Team!

4/10 Poor

Aarati

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2023
Response from Emi on 7 May 2023
Dear Aarati,Your feedback of your recent stayed with us has been shared with the staff to continue working on improve our service delivery. Hope you give another chance when your travels bring you to Greenville, SC.Sincerely,Courtyard Greenville Airport Team!

10/10 Excellent

Candy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Could have been a little cleaner on the mirrors, doors and shower. Our air conditioning in our suite bedroom barely worked and if it wasn't for the one in the living room part, we would have burnt up in the room. Was shocked at the construction on the front of the building when we arrived because that infomation about construction wasn't on their website when I reserved the room. It was not a veey pleasant sight. I also thought they had a pool and hot tub which was a bit of a let down. Hallways were very hot and stuffy. We loved the firepit area out back in the courtyard and food was very good, a bit expensive though.
Stayed 1 night in Mar 2023
Response from Emi on 28 Mar 2023
Dear Candy,Thanks for the feedback of your recent stay with us. We shared your comments with the staff to address some of the issue that you experienced and accept our apologies for the inconveniences this caused to you. We appreciate your business.Courtyard Greenville Team

8/10 Good

Connie

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Emi on 22 Mar 2023
Dear Conie,We appreciated your feedback of your recent stayed with us at Courtyard Greenville Airport. Your comment will be share with the Team. Thanks for your business,Courtyard Greenville Airport Team!

6/10 Okay

Arlisa

Travelled with family and small children
Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023
Response from Emi on 21 Mar 2023
Dear Arlisa,We appreciate your feedback of your recent stay with us. We will shared your comments with the team at the property. Thanks for your business,Courtyard Greenville Team!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean and comfortable rooms
Stayed 1 night in Mar 2023
Response from Emi on 17 Mar 2023
Dear Michael,Thanks for your recent feedback of your stayed with us. Sincerely,Courtyard Greenville Airport Team!

8/10 Good

Travis

Stayed 1 night in Mar 2023
Response from Emi on 13 Mar 2023
Dear Travis,Thank you for provide your feedback of your recent stay with us. We will share wit the team to continue working on our customer service delivery.Have a great day,Courtyard Airport Team!

10/10 Excellent

HALIL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great, no issues
Stayed 2 nights in Feb 2023
Response from Emi on 1 Mar 2023
Dear Halil,We appreciate your feedback and glad that we was able to accommodate your travel needs. Thanks for your business,Courtyard Greenville Airport Team!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Emi on 26 Feb 2023
Dear Michael,We are glad you stayed with us was satisfactory and thanks for your feedback.Courtyard Greenville Airport Team

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Emi on 26 Feb 2023
Dear Sean,Thanks for your feedback of your recent stay with us. Thanks for your business,Courtyard Greenville Airport Team!

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff.
Stayed 1 night in Feb 2023
Response from Emi on 22 Feb 2023
Dear Julius,We appreciated your feedback of your recent stay with us. Thanks for your business,Courtyard Greenville Airport Team!

4/10 Poor

Kimberly

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby is nice, but sadly, the rest of this place is pretty run down. The people are nice, but the rooms are outdated, kind of grimy and the TV's don't work. In addition, it seems that they are trying to hide the smell of "old" with excessive air freshener that is nauseating. Not sure if I just chose the wrong Marriott this time.
Stayed 1 night in Feb 2023
Response from emi on 22 Feb 2023
Dear Kimberly,We appreciated your feedback of your recent stay at our location. We shared your comments with the staff and ownership. We will continue working to improve in service and amenities and hope see you when you travel again to Greenville, SC.Courtyard Greenville Airport Team!