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Reviews of Red Roof Inn Greenville, NC

2 out of 5
Red Roof Inn Greenville, NC
301 Greenville Blvd SE, US 264, Greenville, NC

Reviews

5.4
Rating 10 - Excellent. 33 out of 137 reviews" "
Rating 8 - Good. 15 out of 137 reviews" "
Rating 6 - Okay. 15 out of 137 reviews" "
Rating 4 - Poor. 20 out of 137 reviews" "
Rating 2 - Terrible. 54 out of 137 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jacqueline

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom was filthy, they didn’t have any tissue the light did not work, they had people standing outside smoking weed right by our room they had people selling drugs, when i came to checkout the lady was telling another customer that their microwave was broken and was cursing very unprofessional and dirty disgusting hotel i paid $220 for this room and never again!! i will never ever book at this hotel ever again
Stayed 2 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on 22 Apr 2024
Dear Jacqueline,We are sorry to hear your recent experience at the Red Roof Inn Greenville, NC did not meet your expectations. The insight you provided is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. We at Red Roof appreciate your business and truly value your feedback.We wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jakeeyia

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
dirty sheets and towels. ended up not staying at the room
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on 7 Apr 2024
Hello Jakeeyia,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GREENVILLE NC and I are disappointed to see your 1/5 score. You indicated that the cleanliness of the linens you mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better experience the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

Raymond

Travelled with family
Disliked: Property conditions & facilities
Forth rate rm, holes in walls. Needs paint, baseboard missing, comforter w/cigarette burns and tub. Broken light nr tv, rm heat poor. Never again at RED ROOF!!!
Stayed 1 night in Feb 2024
Response from Toni-Ann RediResponse Specialist on 23 Feb 2024
Dear Raymond,Thank you for taking the time to complete our guest survey of our Red Roof Inn Greenville NC. Your 2/5 score is disappointing to see. You indicated that the lights and heater in your room were broken, the baseboards were missing and that there were holes in the walls, among other issues. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We wish you the best in your future travels. Sincerely,Red Roof Management

10/10 Excellent

DaZhia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 love the beach view and pine cones
It was beautiful! Nice friendly staff! I love the pool and jacuzzi in all the rooms! Beach view!
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 12 Jan 2024
Hello Dazhia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILLE NC and I appreciate your 5/5 score following your stay. I am happy to read that you found the staff to be friendly and that you love the pool. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Tyrone

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 207 had extremely large crack in tub and stains. There was dried urine on toilet. Key/lock broken with cabling exposed. Dead roach on floor. Would not recommend using towels and wash clothes provided! Definitely did not appear clean. Not worth price listed!
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on 9 Jan 2024
Dear Tyrone,Thank you for taking the time to tell us about your experience at the RED ROOF INN GREENVILLE NC. I am sorry that your experience did not meet your expectations regarding the cracks in the tub, broken lock and the other concerns you mentioned. Your feedback will be taken into consideration as it is our aim to improve our hotel to enhance our guest experience. Please accept our apologies for the inconvenience caused. I will share your feedback with the property in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Matt

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was disgusting, but I had already checked in and I was exhausted. There were no towels, but I bought my own. I got out of the shower and stepped on a piece of glass which lacerated my foot. I went to the front desk and attempted to address the problem with management, including showing them the blood soaked rag, wrapped around my foot at which time they told me they were going to call the police to have me tested to see if I was on drugs. It is with them, and the gentleman was extremely hostile, which was cooperated by the guests in the lobby. I left and went to another location as they would not address this contact they told me there was nothing they could do. So if you go to this location stay at your own risk And don’t do it through Expedia because they will hang out to dry.
Stayed 1 night in Dec 2023
Response from Adraine Rediresponse Specialist on 3 Jan 2024
Dear Matt,We are sorry to hear your recent experience at the RED ROOF INN GREENVILLE NC did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern regarding the encounter you had with the front desk staff, the lack of cleanliness of the room and the other pressing issues. We appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Taylor

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst RR with lovely staff, wouldn't go back
Other than Bobby and Tina and their assistance, this stay was the worst RR I have been to. There was hair in the tub, the A/C unit couldn't get hot and one of the beds were missing a blanket. They apparently had no more blankets. Bobby was nice enough to check the unit out and gave us 2 sheets because he didn't have access to get more blankets. The towels were dirty with black all over. I went to get replacements and Bobby asked one of the staff if there were any more towels, the man checked and had none. Laundry wasn't done and the person with the key to the storage wasn't there. I had to dry with my dry clean clothes. The sink was broken and leaked. There was trash and a earring in the room. Thank you, Mr. Bobby again for yours and Mrs.Tina's help. We appreciate you also giving us the discount on the room for the inconveniences that had occurred. You succeeded in all areas in the aspect of what you done to help us, and your kindness. Mr. Bobby keep that energy.
Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 26 Dec 2023
Dear James, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Greenville, NC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the uncleanliness of the room, the broken sink, and the other highlighted concerns that hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. Nevertheless, we appreciate your comments regarding the hospitality of our staff. Rest assured that we take this very seriously and have forwarded your feedback to management. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

2/10 Terrible

Ben

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed linens stained and dirty, along with towels, hairs on the bed, food in the sink, fixtures broken, paint peeling off doors, and roaches. We checked out the very next morning, 3 nights early through Expedia, and our refund request was denied.
Stayed 4 nights in Nov 2023
Response from Oniel Rediresponse Specialist on 29 Nov 2023
Hi Ben,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Greenville, NC. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that we at RedRoof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encountered with management. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Genessy

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled of cigarette smoke all over the property , it was construction outside, there was a roach in my room and none of the outlets worked . The lights; to charge my phone, nothing. The bathroom door was literally a tall piece of wood; there was no handle and it was too big for the door hole so it wouldn’t even close. The bathroom light didn’t work showered in the dark. And they tried to charge me a early check in fee Check in is at 4pm I was an hour early
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediRespone Specialist on 14 Nov 2023
Thank you for being a Valued Guest with us and for your honest review of your visit with us at the RED ROOF INN GREENVILLE NC. The unfavorable experience you described regarding and the insects you saw, the light that did not work in the bathroom and the smell of cigarette. was truly disheartening to read. Please know the team at Red Roof work alongside professionals trained to combat the presence of pests at the property in accordance with industry standards. I will be sharing this with management in an effort to have the issues resolved. Your feedback is vital to us as we seek to enhance guest experiences here at Red Roof. Thank you again for the feedback Genessy. All the best in your future travels. Sincerely, Kerry-Lee Red Roof Management RediRespone Specialist

10/10 Excellent

ava

Stayed 5 nights in Oct 2023
Response from Oniel Rediresponse Specialist on 29 Nov 2023
Hi Ava,Thank you for taking the time to write a review of your stay at the Red Roof Inn Greenville, NC. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 Poor

Crystal

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 7 Nov 2023
Hello Crystal, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GREENVILLE NC and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

erik

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute dump
1-foot hole in bathroom door, old broken furniture, orange stain in bathtub, toilet was broken and overflowed until I could shut off the water
Stayed 1 night in Nov 2023
Response from Nishaye RediResponse Specialist on 5 Nov 2023
Dear Erik,Thank you for taking the time to tell us about your experience at the Red Roof Inn Greenville, NC. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regrading the broken furniture's and the uncleanliness of the toilet. Comments like your aren't taken lightly, so they will be reviewed by our Red Roof team in an effort to address the issues with the relevant departments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Sub par perhaps too high of a ranking
After the friendly check-in, it went down hill fast from there. Stained linens with cigarette burn marks is just one example.
Stayed 2 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 1 Nov 2023
Dear Valued Guest,It is so disappointing to see that we at the RED ROOF INN GREENVILLE NC were unable to provide you with a superior level of service and accommodations as you indicated the linens were stained with cigarette burns. Thank you so much for the insights so we are able to work on eliminating future occurrences. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests and we are sorry to have not completely achieved that with your visit though you mentioned check in was friendly. We greatly appreciate the time you’ve taken to share your comments.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Fun
Great. Had everything I needed to stay.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 29 Oct 2023
Dear Victoria, We at the RED ROOF INN GREENVILLE NC are elated to have earned your perfect scoring of 10/10 following your recent stay with us. It was good to read you were pleased with your great stay and we had everything you needed. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests and it was good to have succeeded. Comments like yours are always an encouragement as at Red Roof we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another great stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Jodie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Not Stay Here
When we arrived at the hotel, the person checked us in. Upon getting to the room, there were cigarette burns in the sheets, the room was incredibly dirty and after pulling back the sheets there were tons of stains and evidence of bed bugs. I spoke with the front desk who said they could switch the room, and as we were talking another couple came in with the same complaint about their room. The desk staff then became upset and said we need to contact Expedia and they could not do anything for us. We left and ended up having to stay else where due to the room conditions.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on 24 Oct 2023
Hello Jodie, Thank you for leaving your feedback after your experience at RED ROOF INN GREENVILLE NC. Regarding the uncleanliness and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Devorine Red Roof Management on 27 Sept 2023
Thank you for rating your recent stay, Peter. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Greenville, NC. We hope we have the opportunity to see you again in the future.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay someplace else
Stayed two nights because there were no vacancies in town. Daughter stayed in another unit. I was appalled at the condition of our room but after looking at hers ours was in a lot better condition. Red Roof should be ashamed to keep this place open. Needles in the parking lot, people hollering all night (one knocked on our door - waisted) and another came in. Bad customer service (attitude) at the front desk, ice machine broke, door locks didn’t work and had to be reset almost every time we used it. Won’t be returning.
Stayed 2 nights in Sep 2023
Response from Devorine Red Roof Management on 27 Sept 2023
Dear Valued Guest!Thank you for sharing your experience with us at our Red Roof Inn Greenville, NC location. The situation you described regarding the condition of the room, the noise disturbance you encountered and the bad customer service you received along with the broken items is truly regrettable. I am very sorry for the impact this had on your visit and the impression it left with you. I am sharing your feedback with the management team in an effort to ensure that your concerns are addressed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. It seems we have lost you as our guest and that is really sad; however, Red Roof wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Sarah

Stayed 2 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on 15 Oct 2023
Dear Sarah, Thank you for your feedback following your experience with us at the RED ROOF INN GREENVILLE NC. In response to any hindrances faced, we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

LISA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Women who checked us in was wonderful Thursday, however she was off the weekend :(
Stayed 3 nights in Sep 2023
Response from Devorine Red Roof Management on 25 Sept 2023
Hi Lisa!Thank you for your response and I am thrilled to hear that our front office staff that checked you in was wonderful. Feedback from our Red Roof guests is always welcome as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Greenville, NC. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Robyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Red Roof Inn in Greenville has many subpar features, but my absolute favorite was the hole drilled in the door instead of an actual peephole. This is a major security concern as you can clearly see all that is happening in the room by peeking in from the outside. And this was a traditional first floor motel room so my door was right on the sidewalk. My second favorite is the bed's thin metal footboard. The mattress isn't long enough for the frame, so it's really easy to kick the footboard.... which sounds like a gunshot. Greenville doesn't need any help with ambient gunshots. It's all set. Other features of note were the broken safety latch on the door, the caving in shower light, the dingy towels, a long hair in the bed sheets, and PEE ON THE TOILET SEAT. If this hadn't been the only hotel left with available rooms when I booked it months ago for my kid's college family weekend, I would have stayed somewhere else. As it was, I wasn't excited about staying at this Red Roof, but I can say my very low expectations were left unmet.
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on 25 Sept 2023
Thank you for taking the time to share your comments regarding your visit to the Red Roof Inn Greenville, NC, Robyn. Red Roof sincerely appreciates your comment and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the hole drilled in the door, the bed's thin metal footboard, the broken safety latch on the door amongst other issues that hindered a positive stay with us. In the future should you have any issues while with us at any of our branded location, please contact the front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback have been brought to the management's attention in an effort to ensure the room is inspected and your experience is not repeated. Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback.We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Annamaria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach invested, unsavory characters, nasty broken down rooms
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 5 Sept 2023
Thank you for taking a moment to leave a review, Annamaria. Myself and the staff at the Red Roof Inn Greenville, NC were disappointed to see your 2/10 score following your stay. You indicated that the pest you reported, the room condition and the other issues hindered your stay hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

4/10 Poor

Yoon Kwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Abigail RediResponse Specialist on 25 Aug 2023
Hello Yoon,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Greenville, NC. I'm disappointed to see that your stay was less than ideal that prompted a 2/5 score. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AbigailRediResponse Specialist

2/10 Terrible

Christopher

Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on 8 Aug 2023
Dear Christopher, Thank you for taking the time to tell us about your experience at the Red Roof Inn Greenville, NC. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof Management RediResponse Specialist

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Great customer service but hotel was rough
The best thing about this hotel was the very nice young lady who checked us in. She had to help us get in our room and she brought me an extra pillow. She was very nice and helpful but the hotel overall was in poor shape.
Stayed 1 night in Jul 2023

8/10 Good

Peter

Liked: Staff & service
Convenient to where I needed to be
Stayed 1 night in Jul 2023

10/10 Excellent

Chavis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Carla Red Roof Management on 15 Jul 2023
Hi Chavis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Greenville, NC and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Christine

Stayed 2 nights in Jul 2023
Response from Antonio,RediResponse Specialist on 31 Jul 2023
Hello Christine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILLE NC and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
The young lady whom checked us in was wonderful. As well as the maintenance man. Over all we will find another accommodation the next time we come to the area.
Stayed 2 nights in Jul 2023
Response from Toni-Ann RediResponse Specialist on 10 Jul 2023
Hello Valued Guest, I am elated to know that the service provided by our staff positively impacted your stay, resulting in your 4/5 score. However, I am saddened to know that you would choose to stay elsewhere on your next visit to the area. We strive to provide guests with all the comforts of home, so I am disappointed to see that may have not been achieved for you. Thank you again. Have a good day.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Herman

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled horrible tried changing rooms and it was the same thing and many homeless people in the area hanging out in front of the hotel. Ended up moving to another hotel . At least the front desk was nice enough to refund the money for not staying
Stayed 2 nights in Jun 2023
Response from Tianna RediResponse Specialist on 5 Jul 2023
Hello Herman,Thank you for taking the time to write a review of your stay at the Red Roof Inn Greenville, NC. We're sorry that your experience did not meet your expectations. Please accept our sincerest apologies for situation you described regrading the odor of your room and the appearance of the property. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,Tianna RediResponse Specialist

4/10 Poor

Rebekah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front desk lady wax very kind and accommodating. The other employees were also. However, the room looked horrible from a construction standpoint. Half the door molding in the bathroom was ripped off the wall so you could see the whole inside of the door frame. There were patches and holes everywhere. The rooms and pillows also heavily smelled of smoke. It was unpleasant.
Stayed 1 night in May 2023
Response from Devorine RediResponse Specialist on 25 May 2023
Dear Rebekah,Thank you for your honest feedback following your stay at Red Roof Inn Greenville, NC. I am happy to hear our staff was kind and accommodating. However, I am truly saddened to see that you had a less than ideal stay due the rooms and pillows smelled heavily of smoke, the patches and holes everywhere amongst the other concerns you highlighted in relations to the room and bathroom. Please allow me to express my sincerest apologies for the impact this had on your experience with us. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Caridad, Waxhaw

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Ceiling was pealing off, mold in bathroom, headboard ripping off. Room smelled like smoke. Telephone buttons broken, ac unit not working properly . Just horrible. Towels scratchy and thin. Not one thing was pleasant. Extremely overpriced for such terrible experience.
Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on 10 May 2023
Thank you for sharing, Caridad. The team at the RED ROOF INN GREENVILLE NC were saddened to know that your stay was not ideal, as reflected in your 1/5 score. You made mention of some of the hindrances to your stay which included the the peeling ceiling, the telephone was broken, and the room had an unpleasant smell. However, I will also ensure that your comments are shared with the property in an effort to improve. Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here. Pictures /reviews are deceiving.
The bathroom door didn't fit the opening and had a hole in it and had no knob. Corners of the bathroom floor had quite a bit of dirt, the shower curtain was moldy and mildewy and basically very gross like it hadn't been washed in years. I hated even touching it to close it. The bathroom vent was also full of dirt. The two lights by the bed didn't work and the one by the dresser burnt out while we were there. We just had sheets on the bed that were washed but stained, no blanket or cover and the mattress had indents on each side. The television only worked sporadically and there was no remote so we had to turn it off and on and change channels by pushing buttons on the side. We knew it was a smoking room but it was extremely smelly like it hadn't been aired out at all and the window was covered with a dirty film.
Stayed 2 nights in May 2023
Response from Oniel Rediresponse Specialist on 12 May 2023
Hello Valued Guest,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the RED ROOF INN GREENVILLE NC. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered possible sighs of mold and mildew on shower curtains, please accept our most sincere apologies. To uphold our company’s high standards I’ve shared your encountered with management to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Irene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked and paid for a non smoking room,it reeked of smoke. No hair dryer,coffee maker or iron in the room. The surrounding area was in my opinion unsafe,people smoking strange smelling stuff just hanging around,in one room a big pit bull in the window,looked more like a place for vagrants . Not normal travelers.
Stayed 2 nights in May 2023
Response from Oniel Rediresponse Specialist on 8 May 2023
Hello Irene,Thank you for taking the time to write a review of your stay at the RED ROOF INN GREENVILLE NC. You stated that you requested a non-smoking room but the room you were assigned to had a foul smell and you felt unsafe staying with us, our apologies for any inconvenience. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

2/10 Terrible

Lorene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the bed had yellow stains and tears on the comforter. Holes that have been plastered, not painted, door frame ripped off the bathroom. Exposed wires coming out of outlet, sink was brutally cracked. It was graduation weekend at ECU for my daughter, so I was forced to stay there. Never ever again. I'm fumigating and sanitizing everything I had to bring.
Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on 7 May 2023
Hello Lorene,The team and I at the RED ROOF INN GREENVILLE NC want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. We are sorry for the less than ideal experience. You indicated the bed was unclean, the comforter torn, there was exposed wires along with other highlighted concerns. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We hope you will return so that we can provide you an even better experience.Thank you again for sharing your experience.Sincerely,Kerry-LeeRediResponse Specialist

2/10 Terrible

Caprice

Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
Room smelled like smoke. The bed caved in in the middle. Not comfortable at all. Will not return.
Stayed 1 night in Apr 2023
Response from Gabrielle RediResponse Specialist on 24 Apr 2023
Dear Caprice,Thank you for your review following your stay at Red Roof Inn Greenville, NC. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the room smelled like smoke and that the bed was not comfortable, which was saddening to read.Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. I wish you all the best in your future travelsWith thanks, Gabrielle RediResponse Specialist

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to like about it. It was filthy and neighborhood wasn’t safe.
Stayed 2 nights in Apr 2023
Response from Linton Rediresponse Specialist on 19 Apr 2023
Dear Michelle,Thank you for sharing your feedback following your recent visit at the Red Roof Inn Greenville, NC. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. You indicated that the uncleanliness of your room and place in which we reside, did not aligned with your preferences. I do apologize for the less than ideal experience you had. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Regards,LintonRediresponse Specialist

6/10 Okay

Barry

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Rooms were average. Place was more of a apartment building. Several rooms had permanent guest. Some were even cooking in them. Outside grounds was a mess construction going on one side of building. Litter on the other side.
Stayed 3 nights in Apr 2023
Response from Chirell RediResponse Specialist on 8 Apr 2023
Dear Barry,Thank you for providing us with details about your stay at the Red Roof Inn Greenville, NC. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding litter outside, construction and the other concerns you highlighted. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely ChirellRediResponse Specialist

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smokers only! Otherwise terrible
“Non” smoking room had cigarette butt burns on duvet, towels and sheets were dirty//stained, pillows yellow and everything smelled like smoke! I would NOT recommend this hotel to anyone who doesn’t want to come out smelling like smoke.
Stayed 2 nights in Mar 2023
Response from Kerry-Lee RediResponse Specialist on 7 Apr 2023
Thank you Valued Guest,The team at the RED ROOF INN GREENVILLE NC were saddened to know that your stay was not ideal, as reflected in your 2/10 score. You made mention of some of the hindrances to your stay which included the unclean towels, sheets and pillows, the smell you described and the cigarette burns you pointed out on the duvet. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciated your business.Thank you for bringing up your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Meika

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the smoke detector kept peeping all night. the first room was disgusting, broke sink, door to the bathroom was broken, linen has stains and the scent I. the room was unbearable. then the second room the door was broken no remote
Stayed 1 night in Mar 2023
Response from Sharma RediResponse Specialist on 8 Mar 2023
Dear Meika,Thank you for taking the time to tell us about your experience at the RED ROOF INN GREENVILLE NC. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you described regarding the smoke detector peeping all night, the broken sink, the broken door, stained linens and the odor you described in your first room and the broken door and no remote in your second room. Your feedback is critical, as our goal is to deliver a clean, comfortable and value based stay to all guests. I have shared your comments with management to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRediResponse Specialist

2/10 Terrible

Anne

Travelled with pets
Liked: Staff & service
Disliked: Amenities
The woman at the front desk was fabulous, very friendly and accommodating. But I felt uneasy immediately when she had to buzz me in for safety reasons. The motel is on a main thoroughfare, with other motels, restaurants and local businesses all along it. She put me on ‘the quiet side’ of the building. Between the property’s security system at the front door and mention of a quiet side I wondered if there was a dangerous element in the neighborhood that I couldn’t see. When I went to find my room I discovered the property was in shambles. Along the exterior chunks of paint and wall covering were missing. On the inside furniture was missing, there was a big hole in the wall and the mattress was higher at the foot than the head of the bed with a big sag in the middle. I went to get some dinner, figuring I’d bring in my luggage afterwards. Instead, I decided not to go back and found somewhere else to stay. I know the chain is a lower cost option, but the condition of this property was impoverished. I’ve stayed at other Red Roof Inns that were better…no frills, but kept up. After this awful experience I will hesitate to ever stay at another Red Roof Inn. I’ve lost confidence in what I’ll find.
Stayed 1 night in Feb 2023
Response from Dannielle Rediresponse Specialist on 18 Feb 2023
Dear Anne,Thank you for taking the time to tell us about your experience at the RED ROOF INN GREENVILLE NC. we are happy that you found our from desk staff to be friendly and accommodating. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the property not being up to standard, hole in wall, you being unsatisfied with your overall stay. Please note that we are currently doing renovations updating furniture's and paintings). Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Dannielle Rediresponse Specialist

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly run in every respect.
Response from Xao RediResponse Specialist on 5 Jan 2023
Thank you for sharing your experience with us. Myself and the staff at the Red Roof Inn Greenville, NC was saddened to see that your stay resulted in a 1/5 score following your stay due to the management situation described in your review.Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Best regards,XaoRediResponse Specialist

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Great
Stayed 1 night in Dec 2022

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in Dec 2022

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Anthony

Stayed 1 night in Sep 2022

2/10 Terrible

Andrew

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would never stay here again it was crackhead city
Stayed 2 nights in Sep 2022

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms was dirty, floors not sweep, moped, bathroom was not clean, toilet paper holds was broke, cara revenging their engine in the parking lot, people were arguing in the lot downstairs, cussing, yelling, doors slamming, etc.
Stayed 1 night in Sep 2022