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Reviews of Quality Inn Washington

2.5 out of 5
Quality Inn Washington
1636 Carolina Ave, Washington, NC

Reviews

6.8
Rating 10 - Excellent. 43 out of 181 reviews" "
Rating 8 - Good. 57 out of 181 reviews" "
Rating 6 - Okay. 33 out of 181 reviews" "
Rating 4 - Poor. 20 out of 181 reviews" "
Rating 2 - Terrible. 28 out of 181 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Maurkila, Princeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Ashley on 5 Mar 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Peter

Stayed 1 night in Feb 2024

8/10 Good

Hope

Fine for a night or two. AC a bit noisy
Stayed 1 night in Feb 2024
Response from Ashley on 5 Mar 2024
Thank you for your feedback as we are currently renovating our property. We hope to see you again. Thank you

10/10 Excellent

Carrie

Stayed 1 night in Feb 2024

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was quiet and close to walmart.
Stayed 4 nights in Jan 2024
Response from Ashley on 4 Feb 2024
Thank you for your review of our property. We appreciate your kind words.

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, this was a better budget hotel imo
Stayed 1 night in Jan 2024
Response from Ashley on 4 Feb 2024
Thank you for your kind words about our property. We appreciate your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing !
Stayed 2 nights in Jan 2024
Response from Ashley on 4 Feb 2024
Thank you for your kind words. If you are ever back in our area please stay with us again.

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waffles every morning
Response from Ashley on 4 Feb 2024
Thank you

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and cozy..
Response from Ashley on 4 Feb 2024
Thank you for your kind words. Your feedback is important to us.

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I extended my stay and by the time breakfast at 6 the ladies working the front desk already have me checked in and my key card prepared for me. They are so sweet. Any needs are met with due diligence. Always smiling and working great as a team to come up with ways to make the guests stay a happier more enjoyable experience.
Stayed 1 night in Jan 2024
Response from Ashley on 4 Feb 2024
Thank you for your kind words about our property.

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady Ashley is so kind and answered all my questions. She helped me out when I needed it the most.
Stayed 1 night in Jan 2024
Response from Ashley on 4 Feb 2024
Thank you for your kind words. We appreciate your feedback.

10/10 Excellent

Cecil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Jan 2024
Response from Ashley on 4 Feb 2024
Thank you

6/10 Okay

mukesh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was bad . Heating in room was not working properly. Shower has no pressure and it took 12 minutes to heat water which lasted 2 minutes
Stayed 1 night in Dec 2023

6/10 Okay

George

Parking was great
Stayed 1 night in Dec 2023

10/10 Excellent

Scotty

Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel in general could use some updating but overall it was clean and bed was comfortable. Staff were wonderful to chat with.
Stayed 1 night in Nov 2023

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Theodore S

Travelled with partner
Liked: Staff & service
Adequate stay for my needs.
Stayed 1 night in Oct 2023

2/10 Terrible

Phillip

Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty, water stained carpeting in room and hallways, moldy smell in room, and back door to property did not lock defeating the card use to wnter bldg
Stayed 1 night in Oct 2023

8/10 Good

Shelley

Stayed 2 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Robert

Travelled with family
Liked: Staff & service
The staff recommended a good seafood restaurant that we enjoyed very much.
Stayed 1 night in Sep 2023

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel, extremely poor management!
This was absolutely the worst hotel we have stayed in! The room was disgusting! It was not cleaned at all before we checked in. The furniture and counters were speckled with ashes and dust, the beds dirty with what looked like tobacco flakes or black dirt and the other bed with blood stains, and the carpet was covered in broken plastic pieces, hair and dirt and debris. We complained immediately, but being parents weekend at nearby ECU, everything was sold out and it was already almost midnight. We asked for new sheets and the front desk attendant complied. When he came to the room he noted the extreme filthiness and apologized. He actually wiped down some of the counters himself. And he noted the account about the unclean state of the room. However, the manager never reached out or apologized. When we complained upon checkout, the manager gave an unsympathetic excuse, albeit true, and told us we had the choice to leave if we didn’t like it. Then he walked away and did not care. Absolutely the worst stay ever! We were caught in a tropical storm while there and water was coming in the window. The entire hotel is in disrepair and should be shut down for health code violations. Do not believe the reviews. It is a -10 out of 10 not a 7/8!!
Dead bugs and debris by the window
Leaking window
Dirty, un-vacuumed carpet
Dirty disgusting bedcover
Stayed 2 nights in Sep 2023

6/10 Okay

Dominick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
YUCK
The carpets were so gross you could not remove your shoes, they never gave fresh towels or collected trash. The entire hotel smelled bad and all my belongings smelled also, the cards never worked we would always have to go to the front desk the power went out in the middle of the night
Stayed 3 nights in Sep 2023

2/10 Terrible

KRISTY

Disliked: Cleanliness, property conditions & facilities
The hotel Wasn’t the worse I’ve ever stayed but the constant smell of illegal substances and cigarettes was horrific…. It’s a non Smoking hotel but where everyone smokes goes right through the vents and into the rooms. My son literally got sick from the smell. If other hotels had availability I would have changed without question
Stayed 3 nights in Sep 2023

6/10 Okay

George

Stayed 1 night in Sep 2023

2/10 Terrible

KIM

Disliked: Staff & service, property conditions & facilities
They give a bogus story about the return of incidentals deposit. Took them over a month. Manager lies about it everytime you call. She suddenly closes the pool (that you paid for) at 10 am with another so obviously bogus tale about people throwing glass over the fence at night. Never again will I ever stay at Quality Inn
Stayed 1 night in Aug 2023

4/10 Poor

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

yolanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs to be smoke free!!
This hotel was not good at all dirty lines, dirty pillow cases. The hotel smelled like stright smoke. This hotel should be a smoke a free, because people suffer from asthma.
Stayed 2 nights in Sep 2023

8/10 Good

Claudia M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs to be remolded staff was not good, I would recommend this location to anyone
Stayed 1 night in Aug 2023

10/10 Excellent

Junior

Travelled with family
Liked: Staff & service, room comfort
Visit to Sylvan Heights
Excellent staff, older facility, hallway carpets very stained, room was average
Stayed 1 night in Aug 2023
Response from sam on 11 Aug 2023
Thank you for your feedback I'm great to hear how u liked are staff and I'm also very sorry to hear about the carpets being stained and I hope to see u come again soon!

6/10 Okay

Fred

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from sam on 11 Aug 2023
Thank you for your feedback!

10/10 Excellent

Carolyn P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean with an extra large bathroom. Parking is limited and tight stalls. The staff is friendly and very helpful.
Stayed 2 nights in Jul 2023
Response from Sam on 11 Aug 2023
Thank you for your feedback I'm happy to hear u have a wonderful stay here I hope to see you again soon!!!!

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff
Great staff
Stayed 2 nights in Jul 2023
Response from Sam on 11 Aug 2023
Thank you for your feedback!!

2/10 Terrible

Kathryn

Travelled with family and small children, Business traveller
Disliked: Amenities
Don’t book through Expedia
Stayed 2 nights in Jul 2023
Response from Viren on 28 Jul 2023
Thank you

6/10 Okay

Gloria E

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Viren on 28 Jul 2023
Thank you

8/10 Good

Jewell

Travelled with family
Liked: Cleanliness, staff & service
The musty smell and the breakfast wasn't much of anything
Stayed 3 nights in Jul 2023
Response from Viren on 28 Jul 2023
Thank you

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from TD on 6 Jul 2023
Thank you for your feedback.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Manager Tina and staff were very professional and caring to our needs Short notice, short stay for a Funeral in our time of grief im Happy we had Caring and professional staff around us.
Stayed 4 nights in Jun 2023
Response from GM on 6 Jul 2023
Thank you for your kind words. Our staff tries to make sure everyone has an enjoyable stay and we are glad that is exactly what you got!

2/10 Terrible

Portia

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Plumbing and decor updates extremely needed. My room had a wet mildew smell, Second room was better, AC unit wasn’t up to date, water stains visible, missing coffee pot, staff was ok but young. Breakfast bar was a 1/10 and upon reading could possibly be charged for those items. Send this location some remodeling reconstruction help!!
Stayed 2 nights in Jun 2023
Response from TD on 28 Jun 2023
I apologize for failing to meet your expectations at our property. We strive to make sure all guests enjoy their stay.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, property conditions & facilities
Pretty good
Stayed 1 night in May 2023
Response from Sam on 1 Jun 2023
Thanks for your feedback!

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
The beds were uncomfortable and the pillows were also uncomfortable and small. It needed a good painting in the bathroom. The price was good and the staff were super friendly.
Stayed 2 nights in May 2023
Response from Samuel on 11 May 2023
Thank You for ur Feedback!

4/10 Poor

Natalie

Disliked: Staff & service, amenities, property conditions & facilities
Would not recommend
Stayed 1 night in May 2023
Response from TD on 28 Jun 2023
I'm sorry you did not have a good stay with us.

4/10 Poor

Carol

Disliked: Staff & service
Stayed 1 night in Apr 2023

6/10 Okay

James

Liked: Cleanliness
Overnight stay
The location was very good but the motel is very dated. The room was clean but there was no elevator to the 2nd floor. The shower only had like warm water when we left at 6am because they reduce the heater overnight and it takes time to get hot again. The tv picture was dark and reception for direct tv was poor
Stayed 1 night in Apr 2023
Response from Samuel on 12 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Neisha

Business traveller
Disliked: Property conditions & facilities, room comfort
Really Unpleased!
Location was exceptional! But if you wanted anything, that was an excellent plus, because literally half of the advertised amenities were unavailable! This was undisclosed as well! In my opinion, consumers should be made AWARE of these issues upon booking... upon arrival at the latest... when requesting a "damage deposit fee"- there was AMPLE time, in my opinion to state: "the gym is unavailable, none of our vending machines work, the juice machine is out of service for breakfast, and there are only a couple of options available for breakfast, meaning it's not the 'typical' simple optional breakfast expected from a Quality Inn." As a Paying Consumer, I feel as though there should have been the option given to remain after this disclose or find another dwelling... but there WAS no disclosure. No discount. In fact, there was a unrecognized fee in which I did not sign for. The addition non refundable fee I signed for, was a complete different amount in which I signed for after it was explained to me.
Stayed 1 night in Mar 2023
Response from Samuel on 12 Apr 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.