Free WiFi
Check availability

Reviews of Knights Inn Burlington, NC

2 out of 5
Knights Inn Burlington, NC
2155 Hanford Road, Burlington, NC

Reviews

5.4
Rating 10 - Excellent. 15 out of 195 reviews" "
Rating 8 - Good. 39 out of 195 reviews" "
Rating 6 - Okay. 49 out of 195 reviews" "
Rating 4 - Poor. 39 out of 195 reviews" "
Rating 2 - Terrible. 53 out of 195 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The place is much bigger and cleaner, the only thing I had was the room I was in last bathroom door was all busted and microwave didn't work, otherwise everything was excellent
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Business traveller
$230 for a $70 room.
You charged me $230 for a $70 room. Thanks for nothing.
Stayed 1 night in Aug 2022

4/10 Poor

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2021

8/10 Good

Angel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Room was decent. Not amazingly clean but I get comfortable to sleep on the bed. No phone or bible which I found odd. Also no coffee pot or hair dryer. Water gets suuuuuuuper hot. Microwave, mini fridge , average size tv. Probably wouldn’t stay again but it wasn’t the worst. Staff was super nice. Got a non smoking room but everything still smelled like smoke. The neighbors aren’t loud, even during Valentine’s Day weekend. It was packed but you wouldn’t know from inside your room.
Stayed 3 nights in Feb 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was OK i enjoyed my stay i liked the bathtub it was a nice big one the bed wasn't real comfortable pillows were flat but i managed with the two in the room
Stayed 2 nights in Feb 2021

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet and the hotel room was the same
It was quiet and the hotel room was the same
Stayed 1 night in Jan 2021

10/10 Excellent

Victoria

Stayed 1 night in Dec 2020

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020

10/10 Excellent

Tia're

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Melisa Martinez on 14 Nov 2020
Dear Tia're, we appreciate your review. Thank you for staying with us. We hope to see you again soon.

6/10 Okay

morris

Stayed 1 night in Oct 2020
Response from Melisa Martinez on 6 Oct 2020
Thank you so much for your review and thank you for staying with us. I would like to hear about your stay with us to see what we need to do to improve so that next time you stay it can be a better one.

2/10 Terrible

Frank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The king bed has a whole in the middle
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had good amenities and a good staff.
Stayed 1 night in Feb 2020
Response from Melisa Martinez on 19 Feb 2020
Thank you so much for you positive review. We enjoyed having you stay with us. Melisa Martinez Manager

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from Melisa martinez on 19 Feb 2020
Thank you for your review. Please reach out to me at (336)436-0051 so we can discuss how we could have made your stay better. Melisa Martinez Manager

10/10 Excellent

Johnnel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Melisa Martinez on 13 Sept 2019
Thank you for your review, we hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were not very clean. There were roaches in the room we were assigned, forcing us to change rooms. The second one was better, but not great.
Stayed 2 nights in Aug 2019
Response from Melisa Martinez on 30 Aug 2019
I'm very sorry for your inconvenience. Please give us a call to discuss your personal experience.

2/10 Terrible

Roberta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Very disappointed with hotel. Rooms were filthy. I don’t think the floor had been washed in our room in months. Mattress did not have a full protector on it. We asked for a non smoking room but our room stunk of smoke and there were cigarette burns on everything. Couldn’t wait to leave.
Stayed 2 nights in Aug 2019
Response from Manager on 27 Aug 2019
Our team apologize for above mentioned inconvenience. Please communicate with Manager to discuss and we will do the needful.

10/10 Excellent

Tia're

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Melisa Martinez on 30 Aug 2019
Thank you for taking time to review your recent stay with us. We look forward to being able to welcome you back in the near future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wasn't happy with it, lady that waited on me was very nice.
Stayed 1 night in Aug 2019
Response from Guest Relations on 16 Aug 2019
Thank you for your review. Though you appreciated our friendly service, we'd like to apologize for the aspects of your visit that missed out on your standards. Our team would also be grateful if you let us know of the specific details so we can improve for future guests. We wish you happy and safe travels.

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The knights inn .
The property was nice and the people were amazing.
Stayed 1 night in Aug 2019
Response from Melisa Martinez on 30 Aug 2019
Thank you for taking time to review your recent stay with us. I was pleased to note that you felt that our location was nice and our staff was friendly. We look forward to being able to welcome you back in the near future.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Donte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Sheets where nasty rooms where dirty. This place can use a cleaning service. Lights did not work properly. The list can keep going but just wanted to name a few.
Stayed 1 night in Jan 2019

6/10 Okay

Hans

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In need of repair
The hotel is in need of repair. A sign in the reception area mentions the poor condition of the rooms and that there will be no refunds. Apparently being updated. I would not recommend staying at this property until the rooms and property are updated.
Stayed 2 nights in May 2018

4/10 Poor

William, Myrtle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Photo Misleading
80.00 for 1 night .The room we were assigned to when we arrived was very nasty,carpet was grease & dirt filled ,bedspread looked like an old set of draperies, toilet was running,and the smell of the room even Smell-a-vision would not get it close.Luckily the lady running shift was understanding and gave use a different room, very disappointed !!!! in this hotel...
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
It sucked.
Checking in and out was great. The room was pleasant but the bed had a thin blanket if you call it that. The room was quaint and we could have used more towels. The vent and light system was noisy when the light came on to use the bathroom.

8/10 Good

jafus

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches
Awful..NOT AT ALL NOT SUITABLE FOR MY PREGNANT FIANCE...gkad we didnt have our 2 yeaourld with us!! I wouldnt want her playing on the floor or eating or sleeping in these rooms...ROACHES. ...several! !! Sorry we book with hotels.com ALOT!! Very DISAPPOINTED! !! I do have pics but im not even gone do that
Stayed 1 night in Jan 2018
Response from Manager on 22 Jan 2018
We are truly sorry for your experience with us. Unfortunately because we are an outdoor property sometimes the bugs do get in. However we do have a exterminator that comes twice a month to take care of those bugs. We hope that you advised our front desk staff of the issue so that we can focus more on the room you were in to take care of the problem more quickly. Thanks for staying with us

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Manager on 22 Jan 2018
Thank you for staying with us.

8/10 Good

Alec

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2018
Response from Manager on 22 Jan 2018
Thank you for staying with us.

8/10 Good

Imre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the money
Took good care of me
Stayed 2 nights in Jan 2018
Response from Manager on 22 Jan 2018
Thank you for staying with us.,

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok
Staff were nice. Parking was a little tight. Pool looked nice. Bed was weird. Nonsmoking room smelled like stale smoke. Clean otherwise. Cute layout. For the price, I would stay there again But it’s not for people with more refined requirements.
Stayed 1 night in Dec 2017
Response from Manager on 22 Jan 2018
Thank you for your feed back. We will get right on it. Thank you for staying with us

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Should get our money back or a free stay
Trying to get out of cold for a night after a trailer fire went to Motel 6 that was no longer Motel 6 it was knights inn and we had to pay extra money for our room that we booked online then when we got in our room the heat/a.c. was loud and the remote didn't o one more how safe do you think you are if the rooms don't have phone what if something was to happen hmmm
Stayed 2 nights in Nov 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel does not exist
Upon arrival to address there was no Motel 6. The phone number associated with this motel is also disconnected. It was a huge waste of our time. A definite oversight by the website.
Stayed 1 night in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No longer Motel 6. Now a Knights Inn.
Don't reserve a room here. It will not be honored. No WiFi either. Plus the room smelled like a dog when I did finally get to check in.
Stayed 1 night in Nov 2017

8/10 Good

Logan, McAllen, TX

Liked: Staff & service
Disliked: Cleanliness
Convenient Location
Friendly Sraff and Convenient Location is about the only good thing. Bed sheets were dirty, cigarette burns on some of the furniture, vinyl floor in bathroom was peeling off and sticking out everywhere.
Stayed 2 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Id stay here again.
The mattress just seemed pretty old as the tv but everything else was good!
Stayed 1 night in Nov 2017

2/10 Terrible

April

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I recommend you sleep in your car!!
I wouldn't leave my dog at this place! Drug dealers, prostitution everywhere, very uncomfortable and unsafe place to stay. The carpet was absolutely disgusting and didn't dare walk on it without shoes on. Now the staff on the other hand had great hospitality but would not recommend my worst enemy to stay there!!!
Stayed 5 nights in Oct 2017

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Nicholas L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad location and the room was clean. Request Room 117.
Stayed 1 night in Oct 2017

2/10 Terrible

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty.
Walked into the room to fresh blood stains on the comforter, and blood or feces stains on the bed skirt. I'm not sure which. Witnessed a staff member taking what he assumed were unused towels from one room and put them in another room for other guests to use because the front desk was unable to supply fresh towels and wash clothes. And yes the other reviews about cockroaches are true. Spend the extra money and stay somewhere clean.
Stayed 2 nights in Oct 2017

2/10 Terrible

Dawne

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel ever.
Worst hotel ever. Very dirty and ill kept. I would not recommend.
Stayed 3 nights in Oct 2017