Lobby sitting area

Reviews of The Biltmore Greensboro Hotel

3 out of 5
The Biltmore Greensboro Hotel
111 W Washington Street, Greensboro, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 381 out of 655 reviews" "
Rating 8 - Good. 183 out of 655 reviews" "
Rating 6 - Okay. 50 out of 655 reviews" "
Rating 4 - Poor. 27 out of 655 reviews" "
Rating 2 - Terrible. 14 out of 655 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Holly, Sarasota

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I booked at this hotel for High Point Furniture Market, it was one of the only hotels that had available rooms. The description of the hotel on the website has it rated as a 4.5 star hotel and played up the "historic" and quaint aspects. I've lived in historic homes my entire life and my current home is 68 years old. The difference between historic and this hotel is that this hotel appears to have not been updated in decades. The room appeared old and dingy. They are a far cry from "comfort and elegance" as advertised. The a/c unit made the most awful racket, the bed was lumpy and felt like lying on pavement, and the pillows were equally as bad. The bathroom has a modified Home Depot builder grade vanity with a cultured marble top that had seen better days. The vanity light was missing a bulb. There was hardware missing from the furniture, the shutters in the room were broken with parts lying on the sill and the carpet looked filthy. The TV next door was blasting through the walls. I couldn't get a minute of sleep due to the lousy a/c unit and the extremely uncomfortable bed. So at 1:00 am, I booked a room at the Hilton Hampton Inn around the corner, who had a few rooms open. I left at 7:00 am and checked out early. I was billed for the entire stay. The difference between a "boutique hotel" and this hotel is that a boutique hotel is chic, this place is a complete dive. It could be charming with some updates, but sadly, it appears that there is a real lack from ownership.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service
Although not a posh hotel, the history and mystery surrounding the hotel makes it worth it. We stayed in a room at the front of the hotel (on street side) and it was noisy! Very fun experience and I would stay again just because it is a unique place.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Thank you for your stay, we look forward to your return! Safe Travels!

6/10 Okay

Amy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Staff were helpful and friendly. Parking across the street was not difficult. I appreciate that it’s a historic property, but it needs a good cleaning and a few updates, particularly in the bathroom.
Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Thank you for your stay, yes some updates are needed, but in a historic building those things are be slow to change. Safe Travels !

10/10 Excellent

Cynthia J.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love being able to walk to several restaurants and pubs.
Stayed 3 nights in Mar 2024
Response from Asst. GM on 27 Mar 2024
We do to! It is one of the many perks of being in the heart of downtown! Look forward to your next visit with us!

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Asst. GM on 27 Mar 2024
4 out of 5, ah ha ha ha stayin' alive, stayin' alive! Thanks so much! Safe travels!

8/10 Good

Stephen, Charlotte

Stayed 1 night in Mar 2024
Response from Asst. GM on 19 Mar 2024
Thank you! Look forward to the next time you travel!

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Neat historic building. Nice room. Easy walking to restaurants
Stayed 1 night in Mar 2024
Response from Asst. GM on 19 Mar 2024
Glad you enjoyed your time! Safe travels!

10/10 Excellent

LEONARD, LETHBRIDGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old hotel!
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Thank you, you're great also! Safe Travels

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar 2024
Safe Travels

10/10 Excellent

Gary

Liked: Property conditions & facilities
Great staff!
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar 2024
Thank you and Safe Travels

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a lot of character and charm. Its history is intriguing. Staff are s very friendly, helpful vans accommodating.
Stayed 1 night in Mar 2024
Response from Asst. GM on 9 Mar 2024
Thank you for the kind words! So happy you enjoyed your stay!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A visit to Biltmore Greensboro transports you back 100 years into a time when travel was elegant, service was gracious, and the rooms are welcoming and warm. We only stay here when visiting Greensboro; there is such charm and welcoming spirit. The history of the building is amazing to learn. Location is perfect--shopping, eating, entertainment--all are just minutes away. Enjoy!!
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
thank you soo very much! So happy to hear from happy guests, safe travels. We hope to provide an experience over, just a place to sleep! Hope to see you again soon!

10/10 Excellent

Mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is a smaller occupancy in and old building. Very friendly staff and the property is well maintained and offers lots of character. Lots of history.
Stayed 1 night in Feb 2024
Response from GM on 25 Feb 2024
Thank you for making notice! We are so happy that you enjoyed your experience and hope to see you again soon! Safe Travels!

10/10 Excellent

Christian

Travelled with partner
Cozy, accommodating, friendly place
Stayed 1 night in Feb 2024
Response from Asst. GM on 19 Feb 2024
Thank you! We are glad you enjoyed home away from home!

8/10 Good

Will

Stayed 2 nights in Jan 2024
Response from GM on 21 Mar 2024
Thank you! safe travels !

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The history of the hotel was so interesting. And the elevator was extremely unique.. everyone was friendly.
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Thank you for making us your choice! Safe travels!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly and helpful
Stayed 3 nights in Nov 2023
Response from GM on 22 Nov 2023
We pride ourselves on our people! Thank you and safe travels!

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from GM on 19 Nov 2023
Thank you! Safe Travels !

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our 1st Time in Greensboro
We were pleasantly surprised by the hotel’s quaintness and old world charm. Steeped in history and remarkably well kept, the hotel is tremendously appealing. What is more, the General Manager gave us a fantastic lesson on the city of Greensboro’s history and how the hotel fit into it. The experience we had staying there is unforgettable! Great staff and nice accommodations. We will gladly stay there again!
Stayed 1 night in Nov 2023
Response from Asst. GM on 18 Nov 2023
We are proud of the knowledge acquired in this building, makes sure to revisit and see how we expand that experience in the near future! So glad you enjoyed the first time with us! Safe travels!

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from GM on 5 Dec 2023
Thanks so much! Safe Travels and hope to see you again!

8/10 Good

Karen

Loved the elevator!
Stayed 1 night in Nov 2023
Response from GM on 12 Nov 2023
Thank you and safe travels!

10/10 Excellent

An

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My short stay at The Biltmore Greensboro Hotel was amazing. The staff was very helpful and friendly. The hotel is extremely clean. I enjoyed riding the historical elevator. When I am in town again, I will definitely stay at this amazing hotel.
Stayed 1 night in Oct 2023
Response from Asst. GM on 30 Oct 2023
So happy you enjoyed your stay! We look forward to your next visit!

8/10 Good

Jolie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The mattresses were extremely uncomfortable. The bathroom needed to be updated
Stayed 1 night in Oct 2023
Response from GM on 22 Oct 2023
Thank you for your stay! Safe Travels!

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay. The staff were personable and gracious. The building was a fun trip to the 1930’s. The evening wine and cheese was a gentle way to meet others while enjoying wine. The included breakfast was definitely carb heavy. Some renovations are needed, such as a permanent stain in a bathroom sink that also has a crack in it. There were people talking late into the night, in the ally 3 floors below, and we could hear them - maybe they should gather elsewhere. Still, I would stay here again.
Stayed 1 night in Oct 2023
Response from GM on 22 Oct 2023
Thank you and we hope to see you again! Safe Travels!

8/10 Good

Christine

Stayed 1 night in Oct 2023
Response from GM on 7 Nov 2023
Thank you for your stay, hope to see you agian soon! Safe travels!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 14 Oct 2023
Thank you, safe Travels!

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Our stay was fabulous. The rooms were beautiful a great restoration of an elegant building. The historians were so knowledgeable and always eager to give us the history of the Biltmore and Greensboro. We thoroughly enjoyed our stay.
Stayed 3 nights in Oct 2023
Response from Asst. GM on 12 Oct 2023
So happy you enjoyed yourself! Safe travels!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 7 Oct 2023
Thank you, we are excited you enjoyed your stay. Safe Travels and hope to see you again!

8/10 Good

Ashe

Liked: Cleanliness, staff & service, room comfort
Great little hotel!
These are great folks who really care about their hotel and their guests. Super helpful and cheerful. Good breakfast also! Not the Taj Mahal but they don't promise that!
Stayed 2 nights in Sep 2023
Response from GM on 3 Oct 2023
Thank you so very much, safe travels and hope to see you again!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
We had an amazing time. The staff were helpful and very knowledgeable about the property and area. Thank you so much!
Stayed 1 night in Sep 2023
Response from GM on 26 Sept 2023
We are so excited to hear that you enjoyed your stay! hope to see you again and safe travels!

8/10 Good

Wendy

Stayed 1 night in Sep 2023
Response from GM on 30 Sept 2023
Thank you !

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Biltmore inso longer the place I knew and loved. I say no more
Stayed 2 nights in Sep 2023
Response from GM on 6 Sept 2023
So sorry to hear that, since this reservation never stayed at the hotel. Safe Travels!

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Asst. GM on 29 Aug 2023
10's across the board! Thank you and safe travels!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from GM on 19 Aug 2023
thank you, safe tarvels!

10/10 Excellent

Shanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful and the staff was so helpful and friendly. Also, our room was beautiful.
Stayed 1 night in Aug 2023
Response from Asst. GM on 15 Aug 2023
So happy we got to have you with us! Safe travels!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from GM on 8 Aug 2023
Thank you! So happy to see that you enjoyed the dinning room!

10/10 Excellent

Christine

Stayed 1 night in Jul 2023
Response from Asst. GM on 4 Aug 2023
Thank you so much! Safe travels!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top notch, and the location was perfect. If I had to stay in Greensboro 100 more times, I would stay at the Biltmore on every occasion without doubt.
Stayed 3 nights in Jul 2023
Response from GM on 27 Jul 2023
We blush! We are soo pleased to be able to host your stay in Greensboro! just 99 more times! Safe Travels and hope to see you again!

10/10 Excellent

Koji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. We like the old elevator, bed and the lobby.
Stayed 2 nights in Jul 2023
Response from GM on 25 Jul 2023
We pride ourselves on the that! Every happy to hear that your stay was to your liking! safe travels and hope to see you again soon!

10/10 Excellent

Katreece

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just do it.
LOVED THIS PLACE! Stay here, great location, amazing staff, lovely feeling and just such a great experience with a lot of history.
Stayed 3 nights in Jul 2023
Response from GM on 24 Jul 2023
Thank you so much, we hope our guests feel like family when staying with us. Hope to see you again! Safe Travels!

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very neat historic property. Easy walk to dining and night life. Staff very friendly and helpful, but dont be surprised, they are crossdressers.
Stayed 1 night in Jul 2023
Response from GM on 25 Jul 2023
We are happy to hear that you enjoyed your stay with us! We are a safe working space, that celebrates the diversity of people and are welcoming to all. The matter in which ones clothes themselves is a personal choice within the guidelines of the hotel dress code. We feel that fabric have no "gender" there for may be worn by anyone that chooses to wear said garment, and this does not interfere with ones abilities to perform there job.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Kyle and crew were fabulous. The staff absolutely made this place. It is a beautiful historic building, and a little gem in the middle of Greensboro. Very LGBTQ friendly.
Stayed 2 nights in Jul 2023
Response from GM on 23 Jul 2023
We pride ourselves on being a business for people ran by people...all people! so glad you enjoyed your stay! Safe travels!

10/10 Excellent

Roseanne

Stayed 1 night in Jul 2023
Response from GM on 24 Jul 2023
Thank you so much, we are exciting that you enjoyed your stay! Safe travels and hope to see you again soon!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Asst. GM on 17 Jul 2023
Thank you for staying and safe travels! We await your next visit!

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2023
Response from Asst. GM on 20 Jul 2023
Safe travels! Happy Trails!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent a long weekend at the Biltmore for a competition and it was perfect. Fabulous staff, the whole building has serious old-school charm, great location with simple, low-traffic routes to pretty much everything, easy walk to first class food and drink. We will be staying here again!
Stayed 4 nights in Jun 2023
Response from GM on 27 Jun 2023
So happy to hear you enjoyed yourself so much! safe travels and hope to see you again!

10/10 Excellent

Darrell Anne, Louisville

Liked: Staff & service
Neat 1903 building but old AC unit through the wall, old mattresses, old carpet inside the room, tiny TV, poor WIFI.
Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
Thank you

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities, room comfort
One Night in Greensboro
I was in town for a minor league baseball game and stayed at the Biltmore because it was a only a short walk to the stadium - and I like old, historic hotels more than chains. The staff were exceptionally friendly and helpful. The room was quiet and comfortable. There is one very small and very old elevator - or you can walk up some sorta serious stairs. Enjoyed my stay with the one notable exception that the wi-fi was completely non-existent.
Stayed 1 night in Jun 2023
Response from GM on 25 Jun 2023
We have Greensboro 1st electric elevator. We apologize for the WIFI we were having new equipment installed! Hope to see you again and safe travels!

10/10 Excellent

Kristi

Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
Thank you

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice room in an older, historic building.
Stayed 1 night in Jun 2023
Response from GM on 25 Jun 2023
So happy you enjoyed your stay! Safe Travels!